Went in to buy some Men's crew neck t-shirts. I saw exactly what I wanted in the size I needed and went to the register. Yan Yan assisted me and was great. The next morning we open up the package and notice yellow pit stains and a stench coming from the underarm area. We figured hmm okay let's pull out the rest and see. Well, they were all yellow stained and smelled funky! I am shocked people return used items in this day and age. Shame on Macy's for restocking without checking. I will however say the packaging was very neat. Whomever returned this is a pro. Anyhow note to self, just be ghetto and open up the shirts to check like everyone else. I always thought it was rude to open items without purchasing them. After my discovery, I very quickly called Macy's and finally got hold of management through their horrible automated phone system. Jagdeep was very apologetic, proposed a solution and gave me a additional coupon which resulted in a small refund. read more

Stephen was helpful. But. 1 Star for the overall experience with Macy's in general who forces you in to the "white glove delivery" which costs $200 and then is utterly incapable of delivering undamage chairs. The only way to get a replacement and an actual undamaged chair is to absolutely refuse the product. In doing this you have to argue with the delivery man who is trying to feed you some sob story about how he does his best to deliver and then people refuse because their band new furniture is broken and he has to carry it back out and eventually in again and how he has to do it so many times and it is unfair to him and people should just accept Macy's official solution. Do you know what their solution is? the main solution for Macy's is to send someone out to repair your brand new furniture. That's right repair your brand new furniture because they are utterly incapable of delivering some band new chairs undamaged so they want to send stuff to you and then send someone out to fix it. The fact they have someone one retainer for fixing brand new furniture after it has been delivered to your house speaks world about their quality and faith in delivery person. I'm never buying from Macy's again. Everything is so generic it can be brought elsewhere anyway and it's not like they have a price advantage. read more

My husband & I have just relocated from Tennessee & after visiting many furniture stores fell upon Macy's in Concord 10/18/15 It was a last resort, however we were greeted by Maria Serova who pointed us in the direction of the sectionals. We had a list of must haves & she was very patient & listened to our needs & budget. She was helpful when needed but gave us time to consider on our own & was not pushy at all. We were in the store for over an hour & finally after going back & forth we picked out the one we wanted. We chose one that was in stock as we wanted quick delivery. Maria said it would be delivered the following Thursday. I received an e mail the next day confirming this. I also received one the day before delivery & a phone call to give me a 2 hr window on delivery time. On delivery day I received a call from the delivery guys that they were 10 mins away ( only 15 mins into my 2 hr time frame ) the delivery guys were very helpful removing my love seat into the garage for me ( which is not attached to the house but a few yards away ) they wore shoe protectors & offered to vaccum where they had removed my piece of furniture. They set it up made sure the recliners worked & took away the packaging. Maria even called on delivery day to check that the delivery went ok. Unfortunately when my husband came home & tried the recliners one of them had dropped & the recliner was catching & jumpy. We were disappointed but this was a manufacturer fault not Macy's. We immediately read our paperwork, took photos & sent to the e mail on the paperwork. 36 hrs later we had an e mail to say that a replacement was on the way. I took receipt of it yesterday & it is working perfectly. Overall we are very pleased with our purchase & the quick response from Macy's. Thank you Macy's & Maria. I can't comment on special orders but if you chose an in stock item the delivery time is awesome. read more

I bought an $80 wallet at Macy's in Concord and a few months later the zipper broke. I searched high and low and couldn't find the receipt. I called the store to talk to someone in handbags and no one ever answered the phone and I was on hold forever and gave up. I called customer service and they told me without proof of purchase there was nothing they could do. I searched my bank statements and went through every credit card and there was no record of it so I must have paid cash. One of the women who was looking up my accounts was rude and left me on hold for so long I had to hang up and call back. I spent a lot on this wallet that is now useless since it's a full zipper style and they did nothing from me. This is why I will be going back to Nordstroms because had I bought it there, without the receipt they would have at least given me a new wallet. I am super disgusted with this purchase and the unwillingness of Macy's to back up the product they sold me nor trying in any way to make me a satisfied customer. I won't be going there again. read more

I purchased an almost like new bedroom set floor sample and a brand new sectional. all furniture was supposed to be delivered together; however only the sectional was delivered. Called customer service and they set up a separate delivery for the bedroom set. On the day of delivery, followed up with customer service as it was past the delivery window and no delivery was made. Customer service advised that the delivery window was much later in the evening which was different from the delivery window I was previously provided. I had a prior engagement that evening so could not accommodate the change in schedule. Macy's finally delivered the bedroom set on the third attempt; however, the furniture had major gouges and scratches and was not in the condition as when we purchased it. Was told by customer service that since it was a floor sample they couldn't replace it. Choices were to return or have a technician come out to fix it. Asked if I could exchange for another floor sample of the same model and was told "no" since I purchased it as is. The bedroom set condition when delivered was not in the same condition from when I purchased it. Technician comes to my house today and determines that the furniture cannot be fixed. Customer service says my choices now are to return or get a discount on the floor sample. At this point, these options are unacceptable! It has taken three separate attempts to deliver my furniture when it should have only been one. My husband has had to take off two additional days to accommodate Macy's mistake (not delivering the bedroom set with my sectional and for damaging it when it was delivered). Customer service said that they outsource and they are not responsible for the delivery company. Overall this has been the worst "customer service" I have ever encountered. "Remedy" offered is not acceptable. How is it that a company like Macy's cannot correctly remedy this issue to meet their customers standards? Is it my fault that the delivery service Macy's used did not take better care of my furniture? Is it my fault that the furniture was not all delivered at the same time? Completely unacceptable. The way that this was handled was very poor - we have been inconvenienced by taking additional days off, my son has been without a bed for over a month now (from the original delivery date to today) and now the end result is that the furniture is being returned since Macy's supposedly can't do anything about it because it was as is furniture. So that tells customers that our time is not of value and neither is our patronage. Completely dissatisfied with Macy's customer service, delivery and remedy. read more

I did not feel comfortable dealing with the sales staff at ther Furniture store. This lady was arrogant and pushy. When I asked her to be more clear about what all the price included, she would talk of something else. They think the customer is a fool - these people do not realize that today's customer is very smart and has already done his homework on the net prior to visiting the store. Will never go back here. read more

I have a mixed review for the womens shoes department. Mr Lee gets 5 stars. He was awesome and so very helpful. I tried on several pairs of shoes and the ones I wanted they didn't have my size in either pair, so I had to order both pairs from another Macys store. But in order to try on a size that they are out of stock with I have to purchase them first. What??? I have no idea if the size I ordered is going to fit me because I have never had that shoe before. Even Target can do better than this! Target will order your size from another store and hold it at the store for you to pick up and you do not pay for it until you pick it up. And wait there is more... they wanted to charge me for shipping the out of stock shoe size. This is insane! Oh, and one more thing... they wouldn't let me pay cash because they have to track the order so it requires a credit card! Unreal!! read more

Last saturday 4/21 we are so desperate on looking for my daughters prom dress, we order her prom dress on line thru MICWELL a month ago, they promise that if I pay for custom tailor and express delivery I would have the dress by 4/20 but that didnt happen they been giving me all kinds of excuses so we decided to shop around for her prom dress, we went from Newark to Great Mall since it is a prom seasons most of their selections are out of sizes and not that much left, so no luck on our way home my husband decided to drive us to Sun Valley Mall in Concord, we checked out Macy's Junior Dept, luckily my daughter found her PROM DRESS, Thank God! coz I'm the one who is stressing out. Macy's Junior Dept. customer service is excellet specially Stephanie Long who is so nice and shes like an Angel, she make sure that my daughter will get the dress she wanted and she even give us good deal the dress cost from $199.00 with the coupon we end up paying only $120.00 and I can get the price difference this wednesday sale for additional 25% off. you cant go wrong with that deal and best customer service. Thank you again Stephanie Long employee#71596075 excellent service, friendly and kind. read more

I generally like Macy's but this one is a dump. I felt like a bad parent taking my 3 year old son into the mens' room. Disgusting! Even janitorial services can't help this place. Everything needs to be replaced. read more

I was contacted by Macy's Fraud Prevention a week ago. Someone was using my card. They closed my account and told me to wait for a new card. Today, I went online to order a wedding present from their registry. I did not use my Macy's card but instead used my ATM card. 2 hours later I went back online to check and noticed that they had cancelled my order. I just spent 48 minutes on the phone with 4 different employees, the last two in the customer fraud department. No one knew how to get this order released. The person I first spoke to in the Fraud department had no clue as to what to do and kept putting me on hold each time I had a question. I finally figured out that she really had no idea and was talking to someone else in the background. The last person, a supervisor that I demanded to speak to, (Elena) told me that there was nothing that could be done and that I would have to wait 3-5 business days for the "tech" department to release the order. AND, that if it was released within 10 days, they would honor the price/and coupon BUT that there was no guarantee that the two items that I selected off the registry would be still available. This is totally unacceptable customer service on so many levels. I told Elena that I would be expecting a phone call with a disposition for this problem. We shall see if that even happens. Totally disgusted with Macys Online....They can keep their new card!!!!! read more

The Clinique counter on a busy Sunday only has 1 person working. I hate having to wait a ridiculous amount of time. You would think they would schedule more help. What a crappy experience. read more

I would give them a 0 if that was an option. I tried to order a storage Ottoman back in November. It was a custom order. Zachary was the person helping me. While at the store his system crashed. He let us leave and placed the order later that evening. Then 2 weeks later we get a call that he made a mistake and will need to order again. In January, the wrong Ottoman arrived. Attempted to call a manager but was refused and told I needed to speak to Zachary. Had to go into the store to get the situation fixed. He admitted he made a mistake and will re-do the order. On March 1, no Ottoman, so we call the store and I am told my order was canceled and the manager is on vacation. I look at my Macy's bill and I am charged for said Ottoman back in January. A few days later the ottoman is credited to my bill but minus $200.00. Spent an hour and a half with customer services with them arguing over the discrepancy in the bill. Finally call the store and get to speak to the manager, who doesn't apologize but blames it on the back end. REALLY? He really didnt seem to concerned over the issue. Ive purchased a lot of furniture from Macys but unfortunately will NEVER purchase from them again. I have no words for the idiocy I have experienced. read more

Macy's Furniture Review. DANGER! AT ALL COSTS! I bought a very cool-looking "Swedish" recliner (actually made in China). JUST BEGAN USING IT 6 MONTHS AGO!! Last night it smashed to with me in it, sending me tumbling backward onto the floor, just narrowly missing head injuries from a collision with the wall. Macy's offers a 1 year return policy only. DANGER! DANGER! read more

I recently bought two Nike tall sized windbreakers at Macy's.com. I tried them on wore them around my house and realized they were too big. It took me a few days to return them in which time my receipt and tag were misplaced. After reading Macy's return policy which was emailed to me once my purchase had been delivered, I discovered I could return the two items to the Macy's store in person and receive store credit. I reordered the right size online and went to the store to return the jackets that were too big. When I got to the store the customer service was terrible. I was questioned several times in regards to the tags not being present despite showing the service rep my 7 day old confirmation on my email. The manager was called to the service desk. He was just shy of scolding me like I'm a little kid. He told me to never remove the tags because I might have worn it out for a couple days then want to return them. I told him to refer to his own companies return policy which I tried to show him. Unfortunately, he wasn't interested in reading his own companies return policy. Anyways, moral of the story this store is managed poorly by people who aren't even aware of their own return policy and have no issue questioning their customers integrity. Even when you have 7 day old proof of purchase. This was the woman's Macy's in sun valley Mall. read more

i will drive out of my way to come to this Macys location. it is a great store and if your looking for a prom dress for a teen you must check it out. they have dresses for 35.00 and a huge selection. but the staff at this place is what makes it stand out for me. very helpful and friendly. they must have good managers. read more

I stopped by the mens store yesterday to get a couple of dress shirts. Being a single male i inevitably get shirts yhat i hate a week later, don't fit right after being laundered, or wrinkle unless ironed. I asked katie to measure me and she took over. Had me trying on differeny shirts, called in others to get their opinions, showed me what would work, what wouldn't and explained why. The whole experience took maybe 20 minutes, but i got 3 shirts and 3 slacks. Cool experience read more

I have been coming to this Macys for a while, because it is the closest to where I live. I usually visit the juniors department and I always find it to be in complete chaos. I am not even going to talk about the juniors fitting room, it is a mess. I honestly don't understand what the employees do in there... they are completely useless. The shoe department in Macys is not as bad, they are a bit more organized. However, the last time that I went the customer service was awful. I found these gorgeous pair of heels, and I stood around for what felt like 10 minutes looking for a sales associate. I finally gave up and walked up to the checkout counter, and wasn't even greeted. The lady looked at me and literally said "you need shoe size", she made it seem like she had better things to do. I decided not to walk away right at that moment, because I really wanted the shoes. I continued looking around and a while later I realized that the sales associate was checking out a customer. I walked up to her and asked her about my shoes. She rudely informed me that their where no more sizes and then continued helping the customer. I was shocked and disappointed. She was very rude, and it seemed like she was forced to work there. Overall if you are planning to shop at the junior or shoe department I would recommend making the extra effort and driving out to Walnut Creek's Macys. read more

nice dress selection for graduation and school dances. prices reasonable. plenty of matching accessories.

Update from last review: After posting on FB and Yelp, and sending over 8 emails to their customer service department, Macy's was able to come up with a resolution to our problem. The manufacturer no longer provided parts to the type of sofa/couch we purchased so we were given the option to return and receive full credit towards another purchase on couch set or refund of our $350 warranty coverage. Husband & I took the return and purchased another set. Although we really wanted a full refund and didn't want to go back to them, so far we are satisfied with our upgrade. I'll keep you all posted on how it goes...As of now, we have had the furniture in our possession since 9/7/13... read more

Had a number of positive experiences at Macy's that justifies an update. I am now a fan.

When you are at the Concord Store looking around the kitchen and Waterford area always ask for Ramona. She has been there quite awhile and is helpful, friendly, knowledgable, and ready to help! I wish that Macy's would hire more people like Ramona, it is always a pleasure to have her help you out. She remembers your name when she greets you she sees you. Thanks again Ramona read more

I am writing this review just to complain about 1 employee. I made a purchase at the men's section of Macy's and my cashier was a rude woman by the name of Stacy. She had a bad attitude and I could tell she did not want to work there. First we were being helped by another cashier, but something came up so the first cashier asked Stacy if she could help us. Stacy had this mean look on her face like she couldn't believe she had to do some work. Halfway through our transaction she started helping out a different person and completely ignored me. In the confusion of trying to help two people at once, she gave my receipt to the other customer. It was just a mess. I really hope she is just there for holiday employment. If she doesn't like working there, then maybe she shouldn't be working there. read more

I just finished working for Macys during their holiday season. And let me tell you i will never shop in another Macys again. We are all aware of their lacking customer service, the poor selection of clothing, the completely filthy store, the managers who do their best to avoid customer interaction because it is "below" them, the numerous teenage cashiers who have absolutely nil product knowledge and much like their managers will do anything to avoid customer interaction, but i was not aware of the completely dishonorable employment practices. Besides being treated nearly inhuman because i was a seasonal worker, their timeclock malfunctioned on me and the rest of my "replenishment crew" every single night. So guess what happened when paychecks came around two days before christmas? you guessed it, they paid me 67$ for 40 hours of work, and as i write this, on 12/30/11 they still have not paid any of us our proper wages. Instead they have given us the run-around, so much to the point we have decided to contact the labor board since it is pretty obvious macys would just like us to go away. As i stated before i will never spend another dollar in macys. Before i could handle the poor customer service, and shitty selection because that is what i had come to expect from them. However being paid 8.55$ an hour and being jerked around by them like this has put them in a whole new light. read more

Receipt #323-0046-0736 @2:11pm Friday, November 30, 2012 Wow! I just had the WORST shopping experience at Macy's Sun Valley Mall. I was all amped up to run into Macy's on my lunch break with my co-worker to celebrate the "Friends and Family" event. My plan was to purchase Black riding boots a top, some lipstick and an umbrella to face the wet weather the Bay Area is having this weekend. Needless to say I am FLOORED on how this holiday season customer service wasn't on Macy's Wish List!! The guy at the shoe department was indeed awesome let me first say that much. He located my boots that I selected previously online so that I can RUN in and try them on and then jet to the umbrella section to purchase it, and try on a few colors of lipstick and snatch a top. It took approximately (no LIE) EIGHT (8) sale representatives to show me where the umbrellas were AND THEY WERE ALL WRONG. So imagine ME in trench WOOL coat running around up escalators, down the escalators, to the dresses, to the handbags department, by the scarves like seriously?????? Now I'm sweating in a wool coat. Frustrated to say the least and dissatisfied at the level of customer service that was being provided by the holiday staff as they stood in groups of three and looked at each other with confused head motions because NO ONE KNEW DIDDLY SQUAT. Did I mention it was my lunch break? *SIGH* Where's the manager. Of course nowhere in sight. Where's is the display of umbrellas. You would THINK THAT THE MANAGER WOULD PLAN AHEAD AND SEE THAT THERE IS A STORM APPROCHING (for 3-days) AND SET THE UMBRELLAS IN PLAIN VIEW. That's if sales goals and customer service is an important component of the WOW factor Macy's strives to achieve. Needless to say I wasn't able to purchase an umbrella. Check the receipt I was only able to purchase two items with the 1 hour lunch that I had AND that was extended to 1hr and 20min due to my frantic search through the departments for an item that should have been easily located DUE TO THE WEATHER. It's not summertime its winter (Christmas to be exact) and in winter you need GLOVES, HATS, SCARVES, RAINBOOTS and an UMBRELLA. This most definitely needs to be addressed to the manager at the Sun Valley location, my request(s) was simple and not extreme and I just can't believe the sorry excuse of the sales representatives that was hired to assist with the Christmas holiday, poor customer service and incompetence to merchandise retail based on the need and flow of store traffic. But you get what you pay for I guess. Are you still paying your Sales Representatives $8.75 an hour, it shows. read more

I absolutely love Urban Decay products! The girls are always great & very helpful. The reason I gave the store 2 stars is because when I went in to grab my products. I over heard 2( the were right on the aisle) of the girls talking very bad about one of the employees who was giving me great customer service. It was very unprofessional then to find out one of them were there actual managers named Jane. I felt really bad for the girls knowing that's how they were treated. As the girl helped me which she was doing a great job Jane hovered over her every move & questioned & tried to take over everything the girl did. I was having a great experience until she decided to come over especially after I had just heard her bad mouthing an employee smh. I really think management she look into how they treat employees. When I went into impluse to grab the rest of my items, I mentioned to the girl there what had happened & her response was the urban girls get in trouble for everything they can't even talk to each other. What a horrible way to be treated by a company your making money for. read more

I went to the mac makeup counter and a lady by the name Marisela , was being so rude wasn't helping me at all . giving me all the wrong colors for foundation i have sensitive skin so i wanted something good. she was rolling her eyes at me .I WOULD NEVER GO THERE AGAIN I LOVE MAC MAKEUP BUT this rude young lady (b#@&*) messed it up !!! I'm taking my business else where ! read more

URBAN DECAY Counter-Was there about 3 ish today to look for the palette and start some christmas shopping. I was ignored by the girls asked a question and was told they dont have any. Period, not even let me see when they come in or let me put you and a waiting list. Nothing, they just continued to do nothing. Its disgusting! Between Sephora in Walnut Creek and Macys Urban decay counter...its a sad situation read more

O M G!! I was shopping when I had a gentlemen approach me. He had a name tag that read "Danny" he introduced himself as a store manager. He then offered to take me out and pay for sex!!!!!!! I have never been more astonished and disrespected. read more

the sunglass hut at the macys near the junior section looks a mess. the customer service there is horrible. the workers there don't even provide excellent customer service was not happy with that. the place is so open, you can steal a pair of glasses and a worker wouldn't know because they don't pay any attention to the area. read more

DON'T BUY MATTRESSES HERE. When the delivery van came to pick up the mattress I was returning, the driver told ME why I was returning it without my saying a word. They keep floor samples for so long, they are well beyond broken in, so you have no idea what you're buying. When I went in to exchange the mattress I had bought and didn't like, I tried the floor sample of "my" mattress and it felt NOTHING like what I had at home. I argued with several levels of managers that this was well beyond the usual issue of waiting for a mattress to break in, and so it was their fault and I shouldn't be charged the re-stocking fee. To no avail. But if the *driver* knows this is common, the floor staff MUST know, too. read more

They have a lot of nice dresses for females for special occassions, and their TV shows big songs in the pop world. They have guy clothes, female clothes, tons of shoes and bags for females, tons of cosmetics for females, and jewelry. The stuff can be pricey, but the store is nice and organized. The workers here are friendly and helpful. Customer service is decent. read more

I had to return a couple of gowns that I ordered that were not the right fit. There was nothing wrong and they had not been worn. I also had the receipts. One of the gowns did not have the tag attached that states "do not remove if returning". I did not remove the tag and do not recall ever seeing it. I have been a good customer for a very long time and do not have a habit of frequent returns. The manager had to be called and she refused to make the return stating "policy is policy". I understand the policy but did not remove the tags. She was not apologetic or sincere. I informed her to keep the dress regardless as I could not use it and to cancel my account. She then credited my statement. I think that longstanding customers should not be treated like this. I hate to sound so cliche but I am sure the higher end stores would not treat good customers in this manner. Lesson learned! read more

I recently decided to purchase some eyeshadow at Urban Decay inside of Macy's. My friend had done my makeup using Urban Decay eyeshadow, and I absolutely loved it. I strolled up to Urban Decay and made the mistake of inquiring about eyeshadow to an Urban Decay employee (a heavily made up young Asian woman). I was shocked when she rolled her eyes at me and acted like I had just asked her to move a three ton car by herself. She begrudgingly led me to the eyeshadow and I found a kit with the eyeshadow I wanted. This is where I made mistake #2. I asked her how to use the whole kit as I have very little experience with makeup. Most makeup places, such as Benefit, will happily apply the makeup you're going to buy while explaining it to you. Of course, this wasn't going to be the case with Miss Snotty. In an annoyed and exasperated tone, she essentially told me "just swipe it on your eyes, instructions are with the kit." I understand that everyone has bad days, but this level of rudeness is simply unacceptable not to mention unprofessional. read more

terrible customer service! the people who were working at the register closest to the athletic clothing section did not even bother to help or acknowledge me when i was waiting in line for 20 minutes! read more

very huge parking lot, always i can find my favorite stuff. amazing Macy's, amazing holiday!

This is for the I believe it's called the Impulse Beauty inside of Macy's. I walked over to that section to take a look at foundations. Gaby greeted me immediately when I came across her and she right away was ready to help me with what I needed. Once I told her I was looking for foundation, she went and grabbed a couple of choices from Urban Decay. Not sure if she specifically works for that brand. I'm familiar with Urban Decays products as I own some of their things. But she definitely has really good customer service. It was like I was talking to one of my best friends. Plus, not only did she get me matched perfectly with foundation, she went the extra mile and added bronzer, concealer, setting spray AND did my brows. She also educated me on why the products were good choices and why they were good for my skin. She didn't pressure me to buy more than what I came for, but I bought an extra item just because she was amazing. I'm not sure if they get commission, but I definitely recommend asking for her. Thanks Gaby!! if you ever read this lol. Definitely going to ask for you whenever I go there. read more