Nathan in the Boss Men's section was one of the most attentive and courteous sales associates I've had an experience with. He was meticulous and friendly throughout our time there. 10 out of 10 service read more

I had the most pleasant experience today at Macy's South Coast Plaza. Today is the day before Mother's Day, and I headed to the beauty dept to buy a couple Lancôme products I needed. I also wanted to take advantage of their free gift with purchase. Because of the free gift and the free large, imported fresh roses with fragrance purchase, the Lancôme counter was a frenzy. A sales associate named Debbie approached me amidst the chaos and asked if I needed help. She broke into a warm, friendly smile. I did need help. I asked her where the blushes were and she guided me through the crowds to the blushes. She assured me of the shade I was considering and even suggested I layer it with the current Lancôme blush I already had. I also need the mascara primer and again with a smile she whisked away into the crowd to go get me one. My boyfriend and I met her at the register where she quickly rang me up, again with that genuine smile. This was the easiest, most painless, friendliest service I've ever experienced at any beauty counter, and go figure it was crazy busy! Debbie was fast, extremely easy to talk to, and very helpful. read more

Could NOT get anyone to help in women's lingerie. When someone DID show up. She did NOT want to help. She pointed. That's all. Pointed to a random section where I should look. read more

Yesterday around 8:20 PM my boyfriend and I arrived to see the jewelry section at Macys because we have a special event coming up and they had great deals going on. From the moment we got there all the ladies looked at us rude as if we were inconveniencing them for shopping even though the store did not close for another 40 minutes. I did not catch her name but a Brunette directed us to the jewelry section we wanted to look at. Setareh has poor customer service and I called to complain about the service and they said they would call back and they didn't. Go elsewhere for your jewelry needs. read more

Was shopping in the clearance last act section when I found a dress for 1 cent. That's what the tag said. They refused to sell it to me at that price. She said it was an error and I'm like,"so it's my lucky day" and she refused to sell me the dress at the price advertised! The manager had no real explanation as to why their error was not being honored! read more

Macy's - Price tag - Department Stores Near Me - Costa Mesa, California

Shout to to DANIEL NILA!!! Thanks again. Management should give that man a raise ASAP. (Men's Suits dept. / Personal Stylist). Overall experience: 10/10 Customer service: 10/10 Will I refer friends/family: Yes Will I return again: Definitely Today I showed up looking to snag a coat or two for weddings I'll be attending shortly. Had a general idea of what I wanted to wear, but I hate trying on clothes and guessing sizes, etc. Not to worry, here comes DANIEL to the rescue! I explained what I needed, my thoughts & ideas, and he quickly gave me the full VIP treatment. He chauffeured me around the area, helping me pick things out and collaborate on what's best for the upcoming occasions. In the end I bought exactly what I set out for (2 coats) + a handful of extra items, at the price I originally intended to pay ($500). Mission Accomplished. For context: I've visited this (South Coast Plaza) Macy's in the past, for my wedding. So I knew they'd have a wide selection. Bought my tuxedo and groomsmen suits here. No issues at all, everything was perfect. Since this Macy's location served me exceptionally well in the past I thought I'd visit today and I wasnt let down. Thank you! read more

Macy's - Department Stores Near Me - Costa Mesa, California

Purchased bed from Macy's Home Store & delivery men stole $1600 from my home. Macy's customer service is giving me the runaround and doing nothing; won't give me the name of the delivery company or the men that were in my home citing privacy issues. What about my privacy? I will never purchase anything requiring delivery from Macy's again. read more

Went in today looking for foundation. Christian in the Chanel beauty area was so helpful. He tried different foundations for me since the one I wanted wasn't available and even gave me a sample of the foundation I normally use. Ended up buying the one he recommended after he tried it on me. Great service! read more

I bought 7 shirts for my work and when I realized it's too big for me. Lastnite I try to return they said I can't because final sale. Spoke to supervisor Antonio, he said it's on the sign and I check it out and the sign did not say that at all next spoke Veronika another supervisor for men's clothes upstair she said it's on the tag. Point is u have a run around on the return policy. If nobody knows what's right and wrong on return for this isle than training for macys is bad. Worst supervisor Veronika treated like I was dump person and can't read. I will never shop at macys again. Now I know why they closing their stores because of bad customer service. read more

Macy's - Bait and switch return - Department Stores Near Me - Costa Mesa, California

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I came in the store in need of help. Daniel came in with above and beyond assistance. He got me fitted and into the outfit I needed for the situation! Highly recommend. read more

Michael momayez was a very friendly and helpful sales associate. It was my first time buying a suit and I had no idea where to start. Michael approached me and offered different colors, sizes, and style suits for me to try on and look at. I will be coming back to him for any questions or recommendations. Again thank you. read more

This review is for womens perfumes department. Jimmy Choo womens fragrance. So I bought a gift for my wife as a Macys in Downey. The perfume when purchased the individual would decorate the bottle for you. In the excitement, I left with out the stickers. I live in Orange county so when i noticed the stickers were not there to place myself, I figure go to Womens Macys in Costa Mesa. This is where everthing goes wrong. All I needed was the stickers to decorate the bottle the sales associates , plural 2 did not want to give me the stickers. I had the sales receipt with me. They told me to that I could return the perfume and then purchase the perfume again at their location. At that point this made no sense and realized they wanted the commission. I was so angry at this point, I didnt show any emption but my gosh to think this way is insane! I had already paid just give me the stickers. I will never ever shop for perfume at Macys. Ended driving back to LA where they helped me. read more

I went in today, expecting not to purchase anything when I realize their selection of Chanel fragrances. Maria Ramos immediately approached me. She was very attentive. Maria did an amazing job of guiding me and my family through the new fragrances that they had. She was very knowledgeable on all the products and had superior customer service skills. I ended up leaving with three fragrances. Maria definitely made me feel welcome and took the time to show me the variety of Chanel fragrances they had available. Will def be back to purchase from her again read more

Wonderfull customer service , i wasn't planning to buy anything but SUHAD did a really amazing job , she helped me with perfume section and i got the coach package , she was so nice and helpful , very good selection and value Thank you so much read more

Macy's - Perfume collection - Department Stores Near Me - Costa Mesa, California

I looked at 10+ stores including online for a nice white dress. Nothing. Then I went to Macy's and they had the best selection for white dresses! I found the cutest white dress, for a decent price too. Highly recommend it! read more

Went in the store to return a pair of earrings in the Fine Jewelry Department on 3/23/2025. The 2 sales ladies were so nice and helpful. It's a nice change to have sales people be so nice and helpful. Thank you. 5* read more

Went to Macy's to shop for a suit and was helped by Daniel. He was very professional, knowledgeable and absolutely pleasant. He didn't try to "sell" me a suit, instead he listened to my needs and helped me find exactly what I was looking for. Ended up leaving with a couple of suits with Daniel's help. If you're in the market for a nice suit or a fit in general, I highly recommend going to Daniel for assistance. You won't be disappointed. read more

Whom ever the older ladies here working the DKNY purse section of the women's department couldn't stop flapping their gums for 10 seconds to allow me to order a bag they didn't have in stock. When I finally had to interrupt them because me standing there politely waiting wasn't enough to get their attention, they both glared at me in silence. Oh sorry, did I break-up the tea party!?! Jesus, never mind! As you were. read more

We went to the Men's store at South Coast Plaza to find a suit for my son for job interviews. We met a great guy name Daniel Nila at the Men's Department. He was so friendly, attentive and was extremely helpful finding the best suits and dressy shirts for my son. He fitted the clothes exactly the way my son wanted. We were so happy that everything fit perfect. I ended up buying him two suits with two shirts. I recommend you look for Daniel when you go shopping there you will appreciate his service and expertise. Macy's please take the time to recognize and commend him for providing us with outstanding service! Thank you! read more

I am extremely disappointed with @Macys and @WellsFargo. I purchased a dining table set for $7,186.20 from South Coast Plaza, and my refund has been delayed for months. Macy's customer service keeps giving conflicting excuses, and Wells Fargo has not yet resolved my dispute. I have reported this issue to BBB, FTC, and the California Attorney General. How can you ignore a legitimate claim for such a high amount? I demand immediate resolution! #MacysScam #Chargeback #CustomerServiceFail read more

I didn't shop at Macy's for a long time bc I thought they didn't have suits that fit me. However, I stopped by the SCP location during MDW, and found out they have Ralph Lauren suit separates (you can mix and match the jacket & pants). The foregoing means a custom fit off the rack for a reasonable price. I was able to buy 3 suits for slightly over $400, if you take into account the MDW sale, my Macy's card, and Star Rewards. I used to pay $500 at Nordies for one non-custom suit. I believe the sales staff does not work on commission, but they are very helpful. I was pleasantly surprised. If you are looking for a no frills suit (I believe they have slim & modern fit for skinny guys - LOL), Macy's does the trick. read more

Macy's - Ralph Lauren suit separates (inc MDW sale price, Macy's card discount and Star Rewards: 3 suits for a little over $400) Score!!! - Department Stores Near Me - Costa Mesa, California

I have been a shopper since 1966, over 50 years. Used to love the NYC store and next the LA store. However, the staff is now a hinderance, not a help. Everyone has a thick accept and little understanding of the American definitions & collegial expressions. If there's a communication gap, one has to wait for a department manager who in turn also doesn't understand what u are referring to . A store manager then needs to come in. Making the entire experience a turn off. When I go to Europe, every sales persons English is excellent, making a trip there just to shop, a seamless and happy experience. Plus.... the food is so much better! read more

I was in dire need of Godiva chocolate because in case you don't know yet, Godiva has closed all its brick and mortar stores in the US! So what does this mean? You can either buy through their website (which has a minimum for shipping) or you can visit one of the retailers. Upon a little bit more research, found out Macy's carries their chocolate and I walk away a happy camper with the assorted dark chocolate box! read more

I recommend Macy's for their Home Design towels in the color, Egret. It is the color that I have tried.

I was pressed with time to purchase an inexpensive toxido that lead me to the local Macy's after the quick online search. When I reached men's department, my party was greated with the open smile of personal stylist Daniel Nila. He listen intentevly to my needs and wants, gave couple recommendations and pationatley assisted me through the process of trying different styles and sizes. Daniel's services were very Profesional, he posses a great sense of humor and smiled the entire time. In current environment ent of poor costumer service across the board he has exhibited exceptional expertise and positive attitude. Macy's should be very proud to have Daniel being part of the team. read more

I am extremely grateful for the help of Paola and Adela. I did a terrible thing, and I am grateful for Paola's proficient business skills and enthusiastic and efficient help in solving my problems. Thank you to both of them, and I wish them a Merry Christmas!!! read more

Visiting from Hawaii and having bought too many things on Black Friday, I needed luggage in order to get it all home. Want great advice? Ask John, he is a luggage Savant!! How does a guy at the end of the a Black Friday shift maintain such a friendly disposition is a credit to this travel professional. Better than any advice on YouTube. Mahalo John!! read more

WOW! This is an incredible Macy's with THREE separate stores, at such a luxurious mall out there! AND all of them have a SUPER NICE atrium! read more

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This review is for the jewelry department (watches). Just terrible customer service and logic. My mother in law bought me a watch for my wedding. After I returned from my honeymoon I got around to trying it on and immediately saw that it was too big. I took it to Macy's for an exchange and was told that it was past the 30 day return period by 2 weeks. All of the tags were on the watch, I had the receipt, and there was 0 damage because all I did was try it on once. I explained to the customer service rep that this makes no sense because then nobody could shop for anyone in advance with this ridiculous policy. Was my mother in law supposed to buy the watch on the morning of the wedding to give me the full 30 day return period? What's the purpose of a gift receipt then?!? I asked to speak with a manager. The customer service rep went to the back and said that the manager was busy but said there was nothing macys could do. Tried calling online customer service and they also gave me the runaround. 0/10 stars and definitely never shopping at this macys again. read more

For Sonny the so called assistant manager at Macy's is a complete lack of an assistant. She's unhelpful. She lacks manners and professionalism. I had placed a coat on hold by one of the sales people on the third floor, in the women's department. The next day I came by to pick up the coat and pay for it, the sales person couldn't find it. Sonny came by to help but she lacked manners and was completely rude to us. Instead of being apologetic or sincere as to why the coat was missing, she had total disregard to what happened to us. They had sold my coat to someone else. to be honest all employees that work for Macys are all care less about their customers, they treat all their customers the same way with disrespect and have no empathy. corporate needs to know about what's going on with their department stores. Macy's customer service is nothing like it used to be, they have completely lost touch with their customers, and they have become very careless about how they treat people, basically, we are never going to shop at Macys, and if anyone else who wants to have good customers, Service shouldn't shop at Macys either. read more

This location was so chaotic and over stimulating. I called to see if your location had my preferred type of undergarments available for purchase, I was on hold for about 5 minutes. When I arrived and weaved in and out of merchandise, I had to ask where the lingerie section was (no visible signage to indicate which sections are on which level) A cosmetic worker was kind enough to direct me to the escalator, but to my dismay and surprisingly not to her attention, it was not functional. I got in a full customer elevator that was being utilized as a service elevator, contractor and employee elevator, and shoppers. All of this I can forgive, even though this location is housed in a luxury mall, and expected to have a certain level of experience. Usually, I order online, but I'm on vacation and didn't pack enough so I didn't think anything wrong of stopping in. Here's where is gets bad. My real issue was that the undergarments were hard to shop. The displays were jam packed with the same sizes and colorways. I grabbed a section and walked it over to a table to sort through the sizes. Unfortunately, I found multiple pairs of Calvin Klein thongs with bodily fluids on them. This is so beyond unacceptable. They were reduced, so someone must have seen the marks. They should have been removed from the floor and damaged out. read more

All the five stars go to Lili in the womwn shoes section. She is so active and lively, accurate in finding the items you're trying to find and reorganizing the mess people make. She interacts and communicate with you providing a top quality customer service. Thank you Lili! read more

I bought a couch from Macy's, and trying to get information about my Macy's card today from their outsourced customer service, was one of the worst experiences I've ever had with a company. I had to call back three times today, and spoke to three different people that gave me three different versions of incorrect information, before finally speaking to a supervisor and getting mostly (not all) correct information. It's shouldn't be this hard. I will likely be too afraid to ever buy anything from Macys again, after my experience today. read more

Lilli+MacysShoes+Black Friday= efficient, joyful shopping experience and leaving with Uggs #GiveHeraRaise we need more of her in our life read more

Macy's - Lilli is awesome! - Department Stores Near Me - Costa Mesa, California

This Macy's is messy and dirty. Arrived early in the morning right after it opened. Clothes on the floor, left over from the day before. Piles after pile of clothes in each of the dressing rooms. The management and staff need to be re-trained or something. read more

Their entire store, all floors, barely have anyone at the cash register. They really cut down on the staff, it's hard to still have their huge store and all the floors open when you don't have enough workers. Level 1 and Level 2 where all the clothes are, despite number cash registers, most of them will be empty and only 1 would be open on each floor, and when it does, there is one or two workers only. I've also been trying to return something for the last couple days and I tried on weekdays and weekends, each time they kept saying their computers or machine is not working today, hence only 1 cash register is open, or, their return system is not working all day. That return system not working all day today" had been going on for few times every time I tried to come to make a return. This is ridiculous for a huge business like Macy's. If you don't have enough workers or machines are down you should have signs or make it well known. They seem to only encourage you buy but can't return. read more

Shopping on a Sunday afternoon is a treat when you make it a fun adventure with friends. What makes it better, prices and product, what makes it the BEST? Roula Sabbagh!!! Thanks for providing me with an exceptional customer service experience Roula!!! Thoughtful, friendly, caring, considerate...the list goes on! Thank you for being a bright light!!! read more

Today my mom lost her wallet at Macy's but thank goodness some Good Samaritan turned it over to Macys lost in found. Such a blessing. Although the young gal at the register (kids section) wasn't that nice as she prompted my mom to return one item which she himself told us to get for the purpose of using a bar code. She said "I don't have time for it :( read more

I purchased my mattress here during Thanksgiving week. The sales associate was helpful, patient, and considerate. I like that they have different brands & types of mattresses and that I can sit and lay on them. I'm happy with my purchase and experience with this department. read more

The customer service at the South Coast Plaza Macy's fragrance department is the worst I have experienced in all my years of being in customer service. I called ahead to purchase and pick up a Tom Ford cologne for my son! Therefore, I walked in knowing exactly what I wanted. I was directed to the men's department where they had the cologne on hold. Unfortunately, it was the wrong Tom Ford option but, eventually, she was able to find the correct cologne within the system! However, I found it interesting that she told me twice that it would cost $400. My dress does not dictate my bank account). I was directed to the main perfume department located in the next building, where I found several available salespersons! One of the salespersons took me to the Tom Ford counter and called a young lady, who was standing at a distance, over to assist me. The young lady, still at a distance, proceeded to look over me from head to toe, like I was short (I am 5'9" frame) and, perhaps, because I was dressed in my gym clothes). The young lady shook her head to indicate "No, I am not coming." She, therefore, refused to assist me with my purchase. Eventually, the representative from Tom Ford came over and helped me complete my purchase. I was pressed for time - yes! I purchased the item from Macy's; however, in the future, I will do my due diligence and not purchase from Macy's again. Customer service training is important, and I stand by my mantra "treat others how you want to be treated because, at some time, you will be on the other side of the counter in the customer position." read more

Macy's - Department Stores Near Me - Costa Mesa, California