I tried to return a dress in store that I had bought 31 days prior. I ended up not wearing the dress, but lost the receipt. I went to a register and the same lady I bought the dress from was working so I asked her if I could return it. She was able to pull up my purchase and see my method of payment. She told me because I used a gift card for part of it I had to go to the customer service desk. I was ready to return and had something else in hand that I was going to purchase in case they could only offer me store credit. After 10 minutes of them trying to figure it out, I was told my refund would be MAILED to me in the form of a Macy's certificate...so I walked out with nothing but a receipt. I left what I was going to purchase on the counter since I did not receive my refund and they did not seem eager to help me further. This seems extremely archaic and inconvenient. Macy's should have easily been able to give me a gift card in store and help me with my purchase. I had not shopped at Macy's in years and I was reminded why. read more

Overall a great department store for clothes, shoes, perfumes and jewelry. What I really love about this store is the kitchen/bath department. All sorts of cool and fun gadgets for the kitchen. If you love to cook, this is a Mecca for you. We've also had very good experience with the furniture department and purchasing couches, mattresses and other items for our home. Be sure to check out their annual 0% interest event for furniture that happens in February (if I'm not mistaken). It's a great time to stock up on things for the home. I am happy with this location and you will be too! read more

Love the huge selection at the Northpark location in the mall. Huge selection at mostly reasonable prices. Sales are true discounted bargain hunter finds. They even have a Starbucks inside Macy's! read more

I'm at Macy's right now and I have stood at two different check out counters where no one was in line and was not acknowledged. I went to At Your Service and Nancy acted very put out and rude. You all need to improve your customer service if you wantvpeople to come back. Act like you're happy to have customers. Not like we're in your way. read more

Macy's sucks. I hate this place. They were having a big sale, so I went to buy a vacuum and some pots and pans for my new apartment. Boooooo Macy's. Their customer service was awful. No one would help me buy this vacuum. It was so frustrating. My friend and I went to customer service to see if they could page someone to help us, and they said they could not. We approached 2 different sales people just standing around and asked nicely for help, and both were busy. One ran off with a slurpee in hand, and the other said she couldn't help us (she was talking on her cell phone) and said "oh, he can help you" and pointed to a cashier with a line of ten million people. It was SOOO frustrating. I worked at Nordstrom for a year, and after the things I would do for customers, I was shocked that no one would even help me. I had to wait in line for the cashier, but he was busy helping people too. Do they not have salespeople?? They also discriminate on race and age. My mom has gotten really great service when she shops in their home department, yet no one would help me because I'm 22. When we were there, a manager was talking to an African-American woman, apologizing and saying, "I'm so sorry. You should've been treated better." I don't know what happened, but he was apologizing for something! A Hispanic woman was waiting in line much longer than some of the white patrons. It was a very weird experience and definitely not up to par with the service I'm used to getting at other department stores. read more

Went here and purchased shoes. Got home, which is 2 hours away, and realized that they had given me two different sized shoes (5 1/2 and 6 1/2). I tried calling them immediately but kept getting sent to the online department. Now that I've finally been transferred to the actual store, the phone just rings and rings. No one picks up. It's been 15 minutes just ringing. When I was in the store, there was not enough help there to take care of customers so I guess I shouldn't be surprised that no one will answer the phone. I've always loved Macy's and their custom service but this is ridiculous!! I won't be returning to this store. read more

Yesterday I purchased items in the jewelry dept at this store. The saleswoman seemed like she hated her job & sure wasn't eager to ring up my purchases. I'll be going to Nordstroms & Dillard's from now on. Just a smile would have kept me as a customer. See my blog Thrift Store Style Dallas DFW at http://thriftstorestyledallasdfw.tumblr.com read more

We stopped in a few times looking for a sofa replacement, yes Macy's sells furniture. Lisa our sales associate spent lots of time with us and ensured we would be satisfied with our purchase. We returned Memorial Day weekend to finalize the purchase not realizing the sofa we selected was on additional sale. We found a 50% off bed linens too and got an additional 20% off getting a steal. I love Macy's. read more

I ordered more than $2,000 worth of Waterford Crystal and I got it in a break-down box. read more

Macy's - Department Stores Near Me - Dallas, Texas

Quite possibly the best experience I've had at Macy's in a while. Dealt with 3 different associates in 3 different departments who all went above and beyond in their customer service! Cannot speak enough praises about Debra in the Furniture department. She dealt with me over the course of 2 days bc I came in on a Friday, already knowing the couch I wanted but I was undecided on the color and needed to see the swatches. After looking all over the showroom floor for the extra swatches, she began to call surrounding stores for me to see who had it. Throughout this ordeal we were talking through all of my questions and concerns from price difference in store vs online to delivery service to upkeep of the fabric to sleeper vs non-sleeper. She sent me on my way to another store that had take home swatches available for me that I could truly visualize the color scheme with my own wall/floor colors. I told her I'd be back but I don't think she believed me by the way she was surprised the next day when I did. And again, this lady calmly answered a whole new set of questions I had and even remembered minor details of our conversation the night before. When it came time to check out, she broke everything down and did a few different combinations for me to see final dollar amounts (with ottoman or without, with protection plan or without). She made this experience very easy which is definitely up my alley. On my way out I stopped by LensCrafters bc why not? Again, both associates there were super nice and helpful! Nancy ended up assisting me and she did the same thing as Debra- showed me all sorts of options and price points until I decided on what I wanted to do. She even hyped me up when I'd throw out the occasional "yaaaaaas" when trying on some Prada sunglasses lol lol Granted, these ladies are paid to sell, I'm not ignorant on that matter. However, I'm sure many of us can testify to how many people are paid to sell and it's EVIDENT that they hate their job! I applaud these ladies for service they provided! read more

Used to shop here more frequently but seems like they have staffing shortages lately. Hard to find someone to help when shopping.

Update. I ordered Light blue Tuxedo pants and they arrived damaged! Here is a stain right above the left knee. So evidently, Macy's is shipping about damaged merchandise to online shoppers. So now I have to order a return label and take time out of my day to ship and return and waste gas because Macy's unethical practices. If it's not he wrong size, it is he wrong product, or damaged good. Get it together Macy's! This is ridiculous! I think I am done. read more

Macy's - Damaged Pant! - Department Stores Near Me - Dallas, Texas

Hurricane Hits Women's Shoes Northpark Center on Saturday Evening while shopping. Unfortunately I was not able to view the shoes on this isle due to the shoes flooding the floor. I cannot imagine myself bypassing a twisted ankle or herniated disc in my lower back trying to find a pair of black pumps... I might find one, but I need my lawyer and chiropractor before I located its mate. I haven't even mentioned the lost sales. #myachingback read more

Macy's - Hurricane Hits Women's Shoes Northpark Center on Warm Saturday Evening - Department Stores Near Me - Dallas, Texas

Today I went to Estée Lauder in Macy's to look for the perfect shade of foundation. I have been wearing a color that is too dark for me for some time now. Nick at the Estée Lauder counter was extremely helpful and informative. He knew his stuff and helped me find my perfect shade in less than five minutes! He's amazing! read more

I needed a new pair of dress shoes. Decided to try Macy's. Arrived in the men's shoe department at Northpark. No sales associates anywhere to be seen. Finally found a pair that I liked. Finally saw someone at the "Finishline" checkout. Asked if he could help me and he said, "nope, go over there," pointing to an unstaffed checkout. Finally a girl straddles up the the checkout and says, "what?" I ask if she can help me with sizing, I need an 8.5 or 9. She says, "which one?" I tell her, "both, please." She walks away and I follow her to the shoe checkout where she checks both sizes. "Don't have 8.5. Don't have 9. Don't have none." And then she walks off not asking if she can help me with another pair. This is the EXACT reason that Macy's is failing...horrible customer service. Having been a retailer, I would have fired her on the spot. No excuse for the lack of customer service other than poor management. read more

So far it's been horrible. Not enough service people in the shoes. I just need one size and I'll be out of the way!!! One lady walking around putting shoes away and ignores everyone else. No cashiers either. Come on Macy's we need help over here in men's shoes. It's a mess over here and I'm upset already. read more

Arrived minutes after store opened on Sunday morning. Visited the Northpark store hoping to have a better experience than I've been having at suburban stores, after all, it's Northpark, right?Men's department was a disgraceful mess. Adjacent athletic wear department a mess as well. Clothes on the floor, nearly every table or display in disarray, trash left about. Obviously not store policy to clean and straighten each department before start of next business day??? Saw 2 sales associates, one on phone with customer, other crouching down behind her register texting. Managers must not work Sunday morning for this to be happening. I have to believe there are just not enough people working for things to get so out of hand. read more

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If I wore a hat, I'd tip it to the excellent customer service in the furniture department! Mr. Tracy and Ms. Debra helped me with the purchase of an Italian leather sofa as well as a coffee & side table set. Additionally, they wrapped everything in plastic and got a couple of guys to help me take it to my car and load. Pick-up Tip: Park at the east Macy's entrance (facing 75) on the second floor of the garage. There is a ramp that makes everything easier. Unfortunately, there are no automatic handicap doors even though there are handicap parking spots up there. There's a tablet system for the furniture dept. instead of the usual register, which complicates the purchasing process, making it a bit inefficient. The discounts I received for all items heavily contributes to my buyer satisfaction. I will definitely be back to take another look around for more great finds! read more

I love this Macys. Always a wide selection here and many associates. Clean restrooms too. :D

I went tonight, and Huda in the men's clothes section was an awesome sales associate! She was able to help me find what I wanted! Huda was kind and professional. I will definitely shop at this Macy's because of sales associates like her! read more

Macy's - Department Stores Near Me - Dallas, Texas

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Not the best Macy's for sure. Their customer service is lacking and their pricing is inconsistent with signs [not a one visit experience _ to be fair and transparent] the internet prices bait you in the store and thats inconsistent too. Def not the best experience. But they do have managers [not enough] who great with assistance if you can get to them one very good one is Jolanda, kudo to your great gift of service you gave the store an extra star. read more

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I'm partial to this Macy's because yours truly used to have a seasonal job here. That's right, I worked a Christmas season to help me (use finger quotes and a sarcastic tone when reading this), "Pay down my student loans"! Then I realized I was spending all the money I made here well...here in the store! This is a huge store and they have some of the top sales in the country! It's not the most organized for women's clothes, but the other departments are great. My favorite is the home department. You can get everything you need to furnish your home from living room furniture to kitchen gadgets. Macy's is always having a sale and coupons, but please remember that you cannot use coupons on Specials! I totally recommend signing up for a Macy's card because you can save 20% on everything for the day, you get special coupons, and it helps the people working here feel great! Yeah, I felt pretty great when someone signed up for a card with me. Northpark Macy's, you'll always remind me of Christmas and happiness. read more

I visited this store on a slow, snowy day. All I needed was my husbands' watch fixed and his bracelet adjusted. They only had one available fine jewelry associate that was running ALL OVER HER department. I didn't get any acknowledgement, as well as all the other people waiting. She stood and talked to ppl that looks like she wasn't worried about even looking my way to help in just a few. I waited and waited. I even walked off. All of the other surrounding associates could not even keep us intrigued with anything while waiting. It was like they are scared of CUSTOMER SERVICE!! Management please get it together!!! read more

This store is a mess! Do not bother calling because nobody answers except the girl at the Sunglass Hut. The automated phone system needs replaced. You have to call Macy's toll free number to get extension numbers. Pitiful. read more

I like Macy's and I think the Northpark location is a good one merchandise wise. Customer service sucks though. The cashier named Kay who works in the juniors section doesn't belong in customer service. I stopped in for a quick return (2 items from an online order) and she immediately had a horrible attitude towards me. She rolled her eyes and gave a suppressed mocking laugh at me, totally unprovoked. It was pretty bizarre. I asked her if I should find someone else, but she completed my return. It was just shockingly rude since I wasn't being a difficult customer and was asking for a totally normal request. Kay either needs serious coaching or to be let go. read more

So I tried to return 2 items that I lost the receipt for at the Frisco Stonebriar location and was told that without a receipt, they'd have to give me the lowest selling price..which was like less than half of what I paid. I was confused because the last time I lost my receipt, they scanned the customer return label and brought it up without any problem. This time was suddenly different. So I went home with my merchandise. A few days later, I was going to North Park and decided to bring the items just in case. The associate scanned the labels and brought up my info right away, and issued me the refund! Now was that so hard Stonebriar Macy's?! Ugh. Needless to say, I was very pleased at the competency of the associate I dealt with here. I browsed a bit but didn't make a purchase. Great selection and awesome prices. Make sure to check the Macy's website for a coupon, there is almost always one that you can pull up on your mobile device. read more

I needed To exchange a necklace. I didn't have my original necklace with me but wanted to look at the options for when i make the exchange. When i tried to take pictures the employee said photos aren't allowed. So you mean to tell me i can't take a photo of a $750 necklace to see if i like it?! Instead she said that she could write the information down. Terrible. read more

This Macy's is A-OK. Not my favorite store in the world, but I usually pop in for a bit if I happen to be at the Northpark Mall. Sometimes they send us deals via email (15% to 20% off) that are too good to pass up, like this weekend, when we made a special trip north on US-75 specifically to go to Macy's and get my boyfriend some new dress shoes. My boyfriend actually purchases a lot of the clothes he wears to work here (dress pants, dress shirts, dress shoes) because of the frequent deals and good quality. I'm a cheapskate, so unless I have a gift card or I find a good clearance rack, it's pretty rare that I'll purchase anything here, but it is fun to browse. I do like that they're an all-purpose department store; I can buy bedsheets and a blender just steps away from where my boyfriend is trying on a new suit. Nothing wrong with that. All interactions with the staff at this location have been pleasant and helpful. When I am armed with a gift card, a coupon or a clearance rack, I'd happily shop here all day. read more

I just want To say how great patty was at service center she took time out of her busy day to really help us figure out these bowties perfect customer service very customer service friendly calm attentive and I just like to say thank you Macy's read more

Christmas shopping with my girlfriend Keli and this store is always our go to!!! Always clean and organized with plenty of staff to help you with every need! We shopped for sun glasses and after an hour of trying different styles our sales man still had a big smile and very happy to help! We purchased and he took great time with us and made sure our warranty was correct! We have shopped here many times and are always happy with our visits. read more

Went in looking for some shirts, pants, and maybe a pair of shoes. No service. One employee acknowledged my existence and asked me if I wanted to check out... 20 feet from the register. No shopping carts. How am I supposed to carry stuff? No spots to place clothes after trying them on, so I left them on the floor. Some employee hiding over by the Levi's texting behind the register. Literally, they had a little cubbyhole where they could hide from customers. A fort made of a movable clothing rack -- probably the one that was supposed to be in the dressing room. Bad experience in every way. Seems to be a trend, since the store at Firewheel isn't much better. I will be skipping Macy's from now on. read more

I had the worst customer experience here the other night. After an unsuccessful trip to Firewheel Mall, we reluctantly made the trek across town to North Park Mall in hopes of finding "just the right shirt" and "just the right tie" for my son's homecoming event. Macy's was stop #4 on our odyssey. I rarely shop at Macy's so it took us awhile to locate the men's department. Once there, we bumbled around looking through their selection of dress shirts and ties. The malls and stores that we visited this evening were pretty much deserted, yet we couldn't find any sales people to assist us. We saw one gentleman but he was across the way busy assisting other customers. We managed to locate a shirt from their display of pre-packaged business shirts. Since the shirt did not indicate "slim fit", we were unsure as to how it would fit. So off we go in search of a sales associate. We made our way to the center of the men's department where they had a rectangular check out counter. There we spotted two sales individuals (a male and female), casually engaged in a conversation. My teen asked if they carried a particular style of dress shirt (popular among kids of his generation), to which they replied no. Then he asked if he could try on the shirt that he was carrying in the see-through plastic packaging. To this question we were met with blank stares from both of them and the male associate actually had his mouth opened and said, "Uhhhhhhh..." Are you serious? Was it that hard of a question to answer? You'd think we had just asked if we could have the shirt for free or something. After an uncomfortable amount of time and no response, I took the package from my son's hands and tossed it on the counter towards them and said, "Never mind, we'll shop somewhere else". And as we walked off I said, "THIS is why I never shop at Macy's!" Meanwhile, I still have a gift card that I received from someone last Christmas that I have yet to use! If you want a wonderful customer experience from sales people who actually care about providing excellent customer service, go to Nordstorm's (and check out my review on Yelp). read more

Had several pieces of clothing to try on. All dressing rooms were closed except for 1. When I finally found the dressing room there was a line three people deep. So decided to check out. It was very difficult to find a service desk to check out. Out of 3 or 4 available only 1 had a sales associate. What has happened to customer service? Does any exist any more? read more

This review is specifically for the Lancôme beauty counter. I visited the Macy's store located in North Park Center on 12/29/2017 between 3-3:30pm. I received the Lancome Holiday Beauty Box (10-pc set) as a Christmas gift. I BARELY used 2 of the 10 products just to try it, but overall wasn't happy with the set. When I went to the Macy's store location to return the item, which had a return label on the package, the woman at the Lancome beauty department first asked if I used the set. I told her I did. She then told me I couldn't return the set because it was used, and that it had to be brand new and unused in order to initiate a return. She also mentioned something about a restocking fee. I kindly let her know that I've returned a used product to Shiseido before without any problem, and she told me that it's because it's a DIFFERENT DEPARTMENT. I stepped away and checked the store policy online, which said that gently used makeup and skincare products may be returned. In addition, I called customer service who confirmed that I should be able to return the item to a store without a problem. The woman on the phone suggested that if I wasn't able to return the gift set at this Macy's, to try another Macy's location. I wasn't going to drive to another Macy's just because one store is refusing to honor their own return policy...is this really their suggestion to solve the problem? After about 30 minutes, I returned to the Lancome counter and met with a different woman (who witnessed my first attempt to return the gift). I let her know that I called customer service and checked the policy online, so this time she tells me I can't return the Lancome holiday set because it's a gift with purchase. She says in order for me to return the gift item, I'd also need to return the original item purchased. She said since this was given to me as a gift, and therefore I don't have the original item, I can't return it all. I let the woman know that it would've been better if they had 1 solid reason for me being unable to return the gift, not 2 different reasons. By this point, I was tired of trying to talk to the women at the Lancome beauty counter, so I thanked them and walked away. Once again, I called customer service and asked them about returning a (purchased) gift that was part of another purchase. And once again, they told me I should have no problem returning it at the store for store credit. Now, I'm looking at the Macy's website and see that the Lancome Holiday Beauty Box is available for purchase for $63.50, not part of a purchase gift for purchase deal that I was originally told by the woman at the Lancome beauty counter. So, by this point, I sent a message to Macy's over Facebook. They were able to locate the original receipt with the return label number that I provided to them. They confirmed that the purchaser did buy the beauty box for $63.50, not as part of some deal. The customer service via Facebook forwarded my contact information to Lancome management. Its been a week and I still haven't heard anything. Apparently, I'm not the only one with this sort of problem. This is probably one of the reasons why Macy's is having to close so many stores. By now, it has nothing to do with getting store credit. This whole back-and-forth is just laughable. This is why I never shopped at Macy's to begin with. read more

This store was really great. Merchandise was abundant. Lots of good choices. Girl at the Sunglass Hut counter was super friendly. Lady at the formal dress counter was very friendly and helpful. Shoe department woman was finishing up with a client you could tell was a regular- was very friendly to her and I. Everyone I came in contact with was very nice & helpful with letting me know what was on discount. Great shopping experience! read more

I love Macy's especially the selection. When you go there you need to be very patient because of the size and selection in there. I am giving Macy's 4 stars and not 5 because of the service. The sales people are not very patient and they live you after on sec. I understand when they have a lot of clients but when they are not busy they should help you more. read more

Bathrooms are filthy - most disgusting things I've seen in a long time. Went to 2 to try to find a reasonably clean one for my 3 year old. Tough to justify patronizing a place that disregards such an easily achieved aspect of quality customer service. read more

This location is always trying to help me save $$. The employees are knowledgeable about sales and discounts currently going on and are open about them. read more

Bought 2 pair of dress pants from the men's section. Can't remember the guys name but he was very helpful in making sure I was taken care of. Always good prices and sales going on. read more

For the love of Pete, pay the extra shipping charge instead of doing the in store pick up!! I made the mistake of using this service because Nordstrom is always so wonderful but they do NOT have it together. I thought the first time was just a bad night but i went again at 2:00 in the afternoon and same thing! Waited foorrrrreeevvvver while they move slowly and look for your packages. read more