Holy mackerel- I am sooo spoiled in Huntington , formerly Massapequa, and Garden City - over the bridge on Long Island. This was like walking into grumpy land. Sourpusses sitting and snide - One busy guy - looked cool but clearly making sales with customers- so no luck. Lots of great sets and outdoor stuff being cleared out for a mid March closing. This store has nice items and plenty of room. It's in a great spot in the hub of Paramus, NJ minutes off the turnpikes. I can tell you this - this would mot be my Macy's. The sales people did Not want to give any discounts - very begrudging on the clearance 40 off - some others simply didnt know what were on the clearance. Most Macys stores are spot on with customer service - one person more engaging and professional than the next. Not here - not one. Maybe because it's Not LI.. To sell in LI you have to be top notch. read more

Macy's Furniture Gallery - Wow! Super deals but staff not helpful. - Furniture Stores Near Me - Paramus, New Jersey

Isnt it scary to have someone follow you, when shopping. Furniture sales people are as bad as car sales people. They treat you like prey. So I go in to buy a couch. Couch has a defect zipper. 2 technicians come out to look. They send macys a report saying it was my fault. Will never buy anything from macys again. I spent over $10k on sofas and beds. When you call, your talking to an India call center, reading from a book. read more

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Beautiful selection of mattresses. Macy's honors their 10 year warranty as well, so that is well worth adding on. Trisha is really a great salesperson there. I've always bought mattresses from Macy's. Their knowledgeable salespeople take pride in their products and services. read more

My second super experience in mattress purchases, assisted both times by Ned! Came back to buy my second mattress set because of the smooth experience of the first purchase. Ned is helpful, and very informative and knowledgeable about all of the products and helps you find the perfect fit! I travelled an hour out of NY to this NJ location only because of him! Highly recommend Macys and Ned to assist you too! I wasn't much of a Macy's customer, but I am now! read more

We recently purchased two couches, one for our basement and one for the living room. Sean provided excellent service . He was patient and super informative when we asked lots of questions . Our setup for a scheduled delivery and the actual delivery were super seamless. Thanks Sean! read more

We bought new furniture which was delivered exactly as planned The delivery people came and brought the furniture in and put it together all within 45 minutes My front door screen was slightly messed up, but they fixed that too Very happy with it all read more

Stay away!! I have never had a good experience with Macys furniture. For our recent purchase I was going to go else where but thought I would give them another try. I should have not done that...It took about 3 months and on the day we were suppose to receive our couch, they never called so I call them and I was advised that the couch was completely damaged and I would not be receiving it as planned and I would need to wait another "couple months" for a new one which means another 3 months knowing them. In my opinion they did not make it right, they said they would try to expedite the new order (no promises however) and would take off $200 for the inconvenience. Here I am on Christmas Eve with no couches for my guests and a $200 credit in their minds is what makes it better. Anyway stay away, this will be my last purchase with them, just hoping I get a new couch sometime this century....there were also other issues with the sales team at the Macys in Springfield NJ so again for your own good STAY AWAY! read more

The salespeople, as well as store managers are all liars. They make promises they do not keep. Not 1. We ordered a sectional in Nov and it's just getting delivered today, Tara the manager is the biggest liar out of all them. I will never purchase from Macy's again. Macy's is the only store that lies, gives you problems with an order and they even lied about the delivery. Their sales is the only reason we went their and it's now understandable why they lower prices, so they can get consumers in. The WORST CUSTOMER SERVICE EVER. DO NOT SHOP MACY'S. I WOULD NOT RECOMMEND MACY'S PARAMUS TO MY DOGS. THE MANAGER TARA LIES ABOUT EVERYTHING. THE SALES PERSON WHO WORKED WITH US ALSO LIED ABOUT EVERYTHING. I WISHED THEY JUST TOUCHED ME. THEY WOULDN'T HAVE KNOWN WHAT HIT THEM. read more

We stopped by today in search of some living room gear. I have to say, I was quite impressed by the service and selection. This place is unlike most Macy's you may have been to. First, the staff (surprisingly) greets you in the lobby like some sort of concierge, and then they offer you personal assistance throughout the time you're shopping. As for the furniture, there was heaps of it, and everything was competitively priced. They even have a bunch of modern designs, something I find is lacking in most mainstream furniture stores. So, stop by if you're in the market for some furniture! And, even if it doesn't work out with these guys, you're still in Paramus, which has heaps of furniture stores to suit any taste read more

Bought a couch on Black Friday. Delivery keeps getting pushed back. Probably going to cancel at this point Avoid! read more

Delivery service is awful and ruined my walls. White glove service they claim and charge $300. To cause more than $500 in damage. Horrible horrible horrible. read more

I get all my furniture from Macys! My family and I have been going to Peter, who is now at Macys Furniture Galley in Paramus, for the last 15 years. He is by far the best salesperson in there, and hands down the friendliest. He helps us with all our needs, and he is our go-to guy in there. We've bought sofas, bedroom sets, kitchen sets, chairs, mattresses, outdoor furniture, you name it! I think we've bought everything from Macys and we've always gone to Peter. When you go to the Paramus store, just ask for Peter, he is the best and most knowledgable! Thank you Peter! read more

The worst place to get furniture! The management needs to be retrained on customer service and how to speak with people! I rather spend a lot more and be treated with respect. Watch out for Francine, she will argue with you on why you are wrong for having any opinion that isn't in alignment with her!!! What a store!!!! read more

The furniture at the display room is top quality, sturdy, and beautiful -- so that people buy it. What the give you it's a completely different piece of furniture of less quality. When it was delivered it looked good. After less than a month of use, the couch is already sunk in, and the pillows are flat beyond fluffing. Oh, and if you go back to the display room, the couch there is in pristine condition, even if it's older, and more sat-on than the couch we ordered. I fill ripped-off. This will be the last time I ever order furniture from Macy's. It'll will be the last time I ever order anything from Macy's. read more

I had the good fortune to meet Ned at Macy's furniture on Route 4 in Paramus last night. My wife and I came in to change our mattress order and we found that our sales person was on vacation. We told Ned our problem and he immediately was willing to help, We found him to be extremely knowledgeable about the products in his department and he is totally committed to customer service and satisfaction. He spent time with us answering questions and changed our order which was very time consuming. As we left the store I asked to speak to a manager who unfortunately was not available. Thank you Ned read more

I have had a Macy's credit card since i was 17, i have always like them and shopped there, but we bought a couch and mattress from the store in Paramus - i feel like we were robbed. The couch's wood frame snapped and they replaced that section, the new section has a broken zipper and the frame became unattached from the couch - a guys came over screwed 2 large screws in (while he had me stand on the frame to hold it down) and said it was all fixed, but did not address the broken sipper holding the pillows on (customer service had no notes from the guy, so we need to repeat the process). We also bought a $3,800 mattress (which is not a cheap mattress) IT SLOPES ON BOTH SIDES IN LESS THEN 1 1/2 YEARS - THEY WILL NOT REPLACE UNLESS THE SLOPE SHOWS 1 1/2 INCHES 9BUT THERE IS A PILLOW TOP SO, IT WILL NEVER HAPPEN) - THIS $3,800 MATTRESS IS NOT COMFORTABLE NOW, YOU CAN FEEL THE SLOPE OR HUMP IN THE MIDDLE AND THEY WILL NOT REPLACE IT - BUY FURNITURE SOMEWHERE ELSE, STICK TO SHIRT AND UNDERWEAR FROM MACY'S!!!!!!! CUSTOMER SERVICE REALLY LACKS ALSO! just and all around crappy experience, crappy products and crappy customer service - but the sales people sure took the $$ fast (they all act like used car salesmen - FYI). read more

Ivana has changedd my wholeee experience! I had to go back here to change out my sectional and Ivana has helped us tremendously. She is so sweet doesn't pressure you lets you know the good and the bad helps you get your thoughts together.most importantly lets your breathe! Honestly amazing! If I can give her 100 stars I would. Thanks Ivana you are amazing! read more

Do not ...repeat NOT use this Macys furniture- and if you know whats good for you dont use Macys at all. I bought $2500 worth of merchandise, on 22nd July and was told in store delivery would be in 10 days. Had my delivery date pushed on the entire order, multiple times and 7 weeks down the line have only had half of it delivered. Now that my final item is finally in stock ( 7 weeks late) there is a 2 week wait for a delivery time. During that period I had multiple conversations with both the store- who perenially put me in touch with the general customer service line to get anything done, because they do not know how their own systems work. In an effort to cut down that 2 week delivery wait I called the customer service line one final time, only to wait on hold for 50 minutes ( on a wednesday afternoon- not exactly peak times) only to be told that despite the series of major screw ups there is nothing that can be done. Its also worth noting that when Macys emails to tell you about delays, they dont tell you what from your order is being delayed, its just one big guessing game. Pay more, pay less whatever, just pay elsewhere! read more

Bought my mattress here from Tricia Jolly. She's fantastic and really goes out of her way to help her customers. If I was ever in need of another mattress, I'd go straight to her. She knows her stuff and can determine the right mattress for you. read more

Should've looked at reviews before I went in here. High pressure sales environment has produced crazy aggressive associates who will do anything to close a deal - including canceling an order you already made with another associate and reordering it in their name with no material change. I'll shop online, visit the furniture in store and then place my order. Never stepping foot in here again. read more

We bought a ton of stuff from here when we moved. I think a lot of the experience depends on the salesperson you work with. Some seem more knowledgeable and friendlier than others. The selection is awesome but do yourself a favor and wait for a big sale - 4th of July is one of the bigger ones, I think. And even if you are not going to buy then and there, write down the price and when you come back later when the sale is not as good, they will likely honor it. I was a bit annoyed that they couldn't give us a bigger discount when we were spending so much money - they said that if they give an additional discount, the sale gets flagged for the Macy Buyers and the Buyers might cancel the order. Not sure how true but heads up that this store doesn't negotiate much on price. Also, every furniture store we went to (and we went to a lot) did a hard sell on the protection plan (including Macy's). We declined because we heard they are not that great when it comes time to needing them - salespersons probably do the hard sell because I bet they make a big commission on it... read more

Furniture got delivered and the delivery people dragged the couch all over our wood floors. Left multiple scratches, took photos with their phone and said that they would take care of it. Never heard from them again. Called Macy's, they said it's not their problem and that I need to take it up with the delivery service. They couldn't provide the name of the delivery service or their phone number. They also told me to file a claim but couldn't tell me how, only told me that "it's on the internet." No information available on the internet. It took me 4 months of running around and doing my own investigations before I was ever able to get through to the delivery company, who also gave me the run-around and kept telling me that "the person who handles claims is out today" -- they used that excuse 4 times. Worst customer service I've ever experienced! read more

My boyfriend and I ordered a mattress a month before we moved into our new place . We booked it for a day that we were off for it to be delivered which happened to be the second day in our new place . It never came and when we called they said the delivery date was never put in but they charged our credit card for the mattress . Like okay . Worst service ever we just canceled the order and took ourselves elsewhere. read more

Worst customer service. Mike the manager is so rude and inconsiderate. Recommend no one to shop here. Don't ever believe in helping the customer. read more

Just left this place and am so angry that I wasted so much time there. The sales associate that we were working with charged our card incorrectly two times. Then a manager came in and voided the transaction one too many times resulting in a credit on my card. We spent an hour there while they tried and failed to figure out how to fix it. Then after spending more than 2 hours there and with the intention of purchasing multiple pieces of furniture, we were told that due to their countless errors we couldn't even make the purchase we wanted to! Horrific experience, worse customer service. read more

I had a terrible shopping experience with the Paramus, NJ location. My husband and I were shopping for a couch and found a great option there. We worked with Jacob Abraham as our sales associate. He gave us pricing, when we called back the next day ready to purchase we were told that the pricing wasn't accurate and that it was more expensive. I was transferred to the store manager David to discuss the discrepancy and he refused to hear out and acknowledge that his sales agent had made a mistake. He did not apologize or offer any sort of regret and didn't try to resolve this issue in any way. read more

The salesman named Victor is the only one I recommend here. If you come here, ask for him. Only one who actually approached me, even though there were TONS of people around, and also the only one who helped me with what I needed, which wasn't anything that would have earned him a commission that day, but he did it anyway. I'm compelled to write a review to encourage people to visit a different Macy's furniture store location if they must buy from the company. I was there for an hour and each time I sought someone out to ask a question was made to feel like I was bothering them. Also, don't call someone "honey." This is 2017 and no matter how young someone might look, it's not cool. read more

Our sales rep was helpful although we had the wrong rug shipped to us - we believe it was a warehouse issue rather than the order itself. We attempted to return the rug we purchased that was sent to us mistakenly to another furniture gallery and were told we were unable to return it to that location (told otherwise by Macy's customer service line). We eventually brought it back to the same store we purchased it from and by that point we had found the rug on another site which was listed for cheaper and Macy's price matched it. Overall not the most convenient experience. Not to mention, we ordered an espresso machine on black Friday that had not arrived- apparently it was never shipped out of their warehouse. We had no notice of this and the tracking info they sent to us via email was not working correctly. Macy's may want to take a look at their warehouse and how things are in fact processed. I would hesitate to order anything online again. I'd rather go in person if at all. read more

I ordered a sofa and media center in May 2013. I was contacted in June 2013 that the issue was delayed until September. I was contacted again that the issue was delayed until November. I contacted them in August and they said that a partial sofa and center console will be delivered on Sept 7th. Only Sofa arrived.. Contacted customer service three times, they can only yes me.. Managers have no authority. I will never shop at Macys again. read more

Macy's knows what it's doing to pull the wool over the customers eyes! Furniture looks great in the store - as soon as it's delivered the quality is AWFUL! Invested good money on a Nicolo sectional - what a nightmare!!!!! Started off with a Sharpie Mark on one of the sectionals, another piece was uneven to the other pieces, plugs for recliners were European not U.S., replaced Sharpie piece was replaced with a defective recliner that collapsed on its first use, delivery men ruined and damaged my brand new 2 week old floors (Nano thasos) with 1 deep scratches and more damage done under collapsed piece. Trying to solve this problem with them has been a NIGHTMARE! They only care about the sale I called my sales lady to tell her about the problems I was having and she referred me to Customer Service - well low and behold when she heard I was returning the furniture - she called me to see what was wrong - now that it was affecting her green (commission) she now cared about me again! Well too little too late! Customer service people you hope you don't get on the phone is Jeremiah, Alex, Lee, Mia, BJ and their trustworthy (ha!) Tristate who they use in regards to damages!! Go anywhere else for furniture stay away from Macy's!!!! read more

Deborah Bascom is terrific and really knows her stuff about rugs. I had a crazy experience with a rug delivery last year but she had the patience of a saint and got me though the ordeal. The only reason I'm considering coming back to Macy's is because of her... the product was beautiful and priced well - but without Deb I would have lost interest and moved on... read more

I visited this store few months back and was disappointed with the sales people on the floor. They are greedy as hell and pressurizing you constantly, no breathing room at all. I worked with Debra Pursely and she is the biggest drama queen. She would not let me or my husband step aside for a second or let us talk on phone. While putting our order in she was constantly pressurizing and rushing us which obviously resulted in extra charges on our invoice. She was pressuring us that I am hungry and have low sugar and need to go dinner with my girlfriend and hanging in there because of us. As soon our order was done and after that we were strolling in store to checkout few more stuff guess what she was still hanging out in the store (drama....). We did not receive the swatch material for the fabric we picked for more than a month which is supposed to be received in two weeks. Horrible service guys never ever go here and deal with the staff here. From manager to associate extremely rude and ppl who don't respect their jobs. I am not sure why are they still there or hired if they don't like there jobs. read more