Some employees were not wearing masks. Prices are very low and there is many offers going on. Specially in cloth in the side that says 80% off read more

Never has help only one cash rap working and standing in line to check out very slow. Did not see any one working on the floor. read more

Customer Service at the jewelry department is absolute trash waited more than 40 minutes to be helped and there were no customers the women that work in that department were acting like they didn't see me even when I called them over twice. when they finally helped me I told them I came in to return my ring because the gemstone color faded all they had to do was scan the barcode Macys app gave me and take the ring. They made a fuss with the worst attitude saying I couldn't return the ring because it was just dirty and that I couldn't return it because I didn't have the Tags on it. I told them That was not in the return policy they continued to call the manager me expecting a Professional manager to my surprise she was even worse gave me the biggest attitude disgusting customer service HIRE BETTER PEOPLE read more

Yesica assisted us in our parfum purchase today. She was professional and knowledgeable about the brands. She was patient and allowed us to smell multiple brands. I appreciate that she didn't attempt to rush us. They currently don't have coffee beans so we had to step out of Macy's for a minute to clear our noses. Upon returning, we selected Mont Blanc Legend Knight and for $110.00 it's a good purchase. Thank you for also giving us some samples. They are all wearing masks and 6ft apart is being enforced. read more

Hey Macy's... I didn't know we could steal at this location? I just seen a whole family have expensive items in their hands walking around the store casually and just walk out the store without being told anything. Now I know the securities don't get paid enough to stop them but they were looking at them the whole time and they didn't even get the mall security LOL nice to know paying citizens can steal as well as the non paying criminals read more

This review is specifically for Marci (I hope I'm spelling that right) in the Registry department at Macy's. For anyone who has ever gone through the process of planning a wedding between colors, budget, flowers, venues, parties and the million other things you have to worry about, one thing that can seem kind of daunting is registering for your wedding. You would think this would be simple but it's really not. You have a million other things going on in your head and the last thing someone should do is send you off in their store with a laser gun and hope you make it out alive. That's where Marci came in. She was so kind and informative about the whole process. She made both my fiancé and I feel extremely welcome and at ease and she honestly made the whole experience amazing for us. Halfway through our registry adventure she even went and got us green tea Fraps from Starbucks, the level of customer service was impeccable. Exactly what I've grown to expect from Macy's and so much more. Thank you Marci for making this day so easy and fun for us we truly appreciate you and everything you do! read more

Macy's - Our registry packet! - Department Stores Near Me - Henderson, Nevada

Nice .... backstage not quite on yelp yet but I had to put in here since its Macy's... a Marshall's and Tj maxx kinda thing but Macy's. Good prices for what they have around here. Some designers stuff and home stuff .... clothes, shoes etc for a lot cheaper!! I bet I'm the first one to review this since I got here the minute it opened . Lot of selection I got here early and got me a scratch card... surprise scratch card it can be 5 to 25 dollars off. I won't find out until I get to the counter... ... read more

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Going to the mountains over the holidays requires a warm jacket. We purchased one that my wife has had her eyes on for a while. It was to be a Christmas gift. We made the purchase back in November for her to "open" at Christmas. She was very excited about this jacket. At Christmas, she opened the package and found that the jacket still had that security tag on it. The one that leaks ink if you mess with it as if you were stealing cash from a bank... Well, we were in the mountains and she had no other choice but to wear the jacket for warmth. Fortunately there was nobody else around up there to think that we stole the thing! I was mad. Really mad. How could they have left that thing on the jacket! After a few days, you guessed it, ink. Ink in my car, on her new fancy jeans, etc. I was the complete opposite of happy. When we returned home after a week, I made a (not so friendly) call to the store where I spoke to a woman named Lisa Diehl. She told me to "come into the store and we will handle this for you". Uh huh. Sure. So with my anger still growing inside my head, we made the trip to the store where I was prepared for an all out war. What I got was the complete opposite. Lisa kept her promise. In fact, she went above and beyond that to make us happy. Without going into boring details on how she made things right for us, let's just say it was such a great experience with her, that I am taking the time to write about it on this page. It was that good. Thank you Lisa and thank you Macys for hiring her. read more

I had a horrible time with Macy's. The Macy's boxt that my items were shipped in had a BROKEN RUSTY NAIL lodged on the inside flap. The shoes in that box were dirty and used. The customer service was horrible and slow. I had to email several times over a few days to actually get a response. Once they actually wrote back they gave me a refund fpr the shoes BUT I can not access it or use it at all! I have not been contacted back STILL. I recieved the package 7 DAYS ago and I still have not gotten a solution. read more

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The staff is horrible I hate this place maybe the location I went in to get a coffee grinder and I was up in the home department their was one sweet lady helping me I think she was training so she's still in a good mood well I went to pay for the one I picked up. And it had a sale sign on it for 25 well it rings up for 85 I said o no it has a sale sign and the lady walked over their and said o it dose ok and we go back to the register and some lady was their and butting in and said no no and said that's not right I said well You have this one on display and it has a sale sign on it I should get it for that price that's what it's tagged for and she walked off as I was talking and she comes back and said that's not it this is it and said it was wrong and a old sign I said well how is that my problem as another lady walked up and just stood their I said well so you admit the sign was wrong and now old and that's not what your going to give me she said no very nasty attitude I said fine I'll take the other one so I get home and open it up well the damm thing is dirty as hell so I call corporate I never heard from them so I email them nothing they don't care so I called the store and asked for the main person in charge I tell her everything and she gives me the original One I picked that had the old wrong sign and I take back the dirty one so after all of this if she would have been nice I would understand the fact the manager walked up and did not help with the problem was a issue this lady who hates her job needs to go somewhere that she's happy with Macy's is not for her customer service is hard everyone is not easy to deal With and if you can't deal with it I'm sorry your in the wrong field of work read more

I wonder if they will have a 1 day sale again? Ha! Macy's have always treated me well. Located in the Galleria Mall, it is very easy and convenient to find. Their displays and store are very organized and clean. Sale prices are always very attractive which makes me smile. Service here has been good. There is usually an employee asking if I need assistance or help finding something. They are polite and friendly. I can always find great items at good prices here. Their Thanksgiving day parade isn't too shabby either! read more

Macy's - Department Stores Near Me - Henderson, Nevada

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frederick md macy's sucks. first of all it was so hot in the store, everyone was complaining. i had my homemade scarf mask on and asked another individual a question about the color of a necklace; was it blue or black? a rude macys employee behind a counter asked me point blank if i needed a mask! i stated no thankyou i have one on. she mumbled something rude. i dropped the $150.00 worth of items on the counter and left. i refuse to ever patronize the store, either online or in person. i shopped there all the time, thousands of dollars yearly for gifts etc. i hope they go out of business....they deserve it. btw i love president trump, and actively promote his re election. he will win. wwg1wga trust the plan. vote president trump. gitmo is open and trials are ongoing. if you want the republic of usa to stay free, you better vote trump. dnc/rinos sold us out to china. turn off msm....it is fake news. read more

Worst service and furniture ever! Purchased dining table for house warming gift. Table delivered and was damaged. The process to allow us for a return is unacceptable. Customer service sets up an appt with inspection company, no one arrives for scheduled time, we call again, still trying to get a human to inspect the table before we are permitted to return or replace it! The absolute worst policy I have ever experienced. DO NOT BUY FURNITURE FROM MACY'S! read more

Do yourself a favor and order from somewhere else. Ordered a coat online 3 weeks ago for x-mas. Now I get an email that's it's back ordered. Like I said do yourself a favor and order from Nordstrom read more

MACY'S YOU SUCK! I ordered several items on 11/18 yes they were on sale. I got a packaged delivered last night and it was clearly not mine. I immediately brought it back to the store. They took the entire package and called customer service. They reassured me they would reorder and have it shipped overnight. I called today and they have no record of any of this They kept saying your package was delivered. Now of course all the items are not available. read more

I typically like Macy's stores but this one is lackluster, in terms of retail offerings. Proof of this, is out of all the visits here, I bought only one item, some years ago (using a sale coupon). I prefer the Boulevard Mall location, locally (I've bought lots of items there). The setup is fine- women's clothing, shoes, lingerie, handbags, jewelry and makeup is on the lower level. The upper level has men's clothing, everything for the kitchen and home (in the middle), children's clothing, and seasonal (yeah, Christmas items are already up, for all the early birds). There was a sale in the women's shoe department, so there was a busy vibe in particular. The store itself is clean, and there are many associates on the floor. We really like the parking lot on the side of the mall at Macy's entrance, which usually has empty spots. It's usually very crowded in the area in front of Red Robin (entrance doors). read more

Macy's is one of my favorite stores. The clerks are nice and not too attentive. They say hello and basically let me know that they will be in the area if I need anything. There are always sales or coupons, so you don't have to pay full price for quality clothing. their Macy's brands of clothing are made well and some items have lasted a long time, wash after wash. I have never had a negative experience and have always felt that my money was well spent after shopping here. Enjoy! read more

I had to return an item and after standing in the return line I noticed that the only customers being helped were the the customers in the online pick up line. After 20 min of waiting I finally asked for a manager and she pretty much stated that they are top priority because they already paid. She finally got a couple more registered open and after about 30ish min waiting in line I was finally helped. I have to say that I will not be shopping at Macy's again because they do not valve ALL of their customers. read more

MACY's ruined my credit rating. I am very upset I moved from Phoenix to Henderson NV and changed my address with the company through AMERICAN EXPRESS MACYS. I paid my bill and and had no reason to go shopping about four months later I get a letter direct to my address closing my account due to non payment! I called the American Express customer service and they said it was $300 late fees for being 3 days late ?? I explained I have been their customer for 25 years at least and I want to keep my card and just handle they charged me $31. And credited the rest and said they would not hurt my credit. They lied to me I went to buy a house and they lowered my credit score by 100 points. I feel abused by them and will no longer be a customer of Macy's!!! I pray they do the right thing and fix my credit rating! BEWARE THESE PEOPLE FO NOT CARE ABOUT THEIR CUSTOMERS!!! read more

This is next to the Sunset entrance at Macy's, Galleria Mall. It is the most disgusting trash receptacle! This is the first thing you see as you approach the doors. There is no excuse! read more

Macy's - Department Stores Near Me - Henderson, Nevada

Ordered furniture there in September They promised by thanksgiving got an e mail it would be in the warehouse by November 23rd Then got another e mail last week saying December 7th Today another one saying December 14 I try to call the furniture department at the store over 10 times no one answers Just ridiculous and terrible customer service read more

I shopped Macys.com and purchased two evening gowns. The same gown but different sizes. I kept one and returned the other to the store. I had my receipt showing I used a credit card did not expect any drama. I was told at the customer service counter I could get a gift card. WHAT? I was told their system cannot show how I paid for it unless a Mgr was there. OK let's get a Mgr. While she was on her way I was told I probably bought this gown with a gift card. I had a receipt. I even asked the employee why I was being called a liar. The Mgr came and gave me the credit. Awful experience. read more

The Macy's at Sunset Galleria Mall is a sad reflection of what was once an admirable department store. The woman's clothing selection is boring and drab and poorly displayed. You should hesitate before coming here and know in advance that you're better off spending your time and money elsewhere. Dillard's is your better bet at this particular shopping center, especially if you like to be treated with respect and stellar customer service. Which leads me to the horrible customer service I received from the brusque and discourteous subhuman in the cosmetics department named, Taylor. Why Macy's continues to employ sale associates with such limited perspicacity is beyond me, but could be the evident reason this store is struggling to stay afloat. I for one, vow to never return to this store and I will never recommend shopping here to anyone. read more

Susan at the customer service desk SAVED THE DAY! She is the sweetest and fixed my situation in literally 60 seconds :-)

Shopping in a mall has become a thing of the past for me, but I have a gift card that has been burning a hole in my pocket so we decided to do some good old-fashioned shopping in a department store. The store is pretty outdated and I was little disappointed by the lack of inventory to choose from. I was pretty sad by how little enjoyment I had in this shopping trip. It felt like more of a chore than anything. read more

If Macy's sends out an ad in the Sunday paper shouldn't they have the items in which they are selling in the store? Well not this Macy's. I am moving (insert a very huge, happy dance right here) and was in love with a Calvin Klein bedding set which was not on display or any trace of even it's existence in the store. LAME. Good thing I felt like blowing a load that night and went with something equally as fresh from Hotel Collection. You can't beat the quality. I also bought bath towels I love. Did a Sales Associate help me? HELL NO. I think her husband must have punched her in the head too many times because she was just off. Sales Ass- "How's the weather over there?" Me- "Over where?" Sales Ass just points to the exit doors like a toddler who is still learning how to form words. Me- "You mean outside?" Sales Ass- "Yes" Me- "Oh, I thought you meant on the moon. Ha ha. It's gorgeous out. What's my total?" Get me out of here. Yeah, had to share. What's scary is giving someone like that your credit card information in hopes she doesn't mistakenly overcharge the shit on accident while she is drooling on the register. Restrooms: Pet peeve. Why the hell is the restroom located by the Men's jeans? Let's be real. Men "piss" on occasion. Women use it more. Women really need the restroom for business or to beautify themselves or to change diapers or beat their children I imagine (which I would never ever do, but I have seen it done in there). Why then is it's location not more convenient for us ladies? Secondly the restroom was a disaster and just seemed old and broken. I'm sure Britney Spears would gladly walk barefoot and eat Cheetos up in there, but I didn't even feel safe breathing! As much as I spent on bedding and towels I shouldn't feel like I'm going Number 1 in a Third World country! Yes, I did wash my hands and no I did not sit on the seat. Get it together Macy's. You have great product when it's available, but you have got to work on your staffing, cleanliness and ads being misleading. If something is only available online or at the Home Store let a sista know. read more

This review is for the men's clothing department. I stopped in with my wife to get a new suit and was "helped" by an older woman. I use helped in the loosest sense possible since she basically did nothing. I told her the size I was looking for, which is not an uncommon size, and she kind of made a quick pass through what they had available and handed me kind of an olive colored suit, which she said was the only option available, and then hemed and hawed over us for a few minutes as I decided whether I wanted to try it on as it wasn't really what I was looking for. I decided to spend a few minutes looking through the racks and, in about 2-3 minutes, had found stuff in the size I needed in pretty much all the other colors and styles they had available, including several she'd quickly thumbed through but clearly hadn't bothered to look at. In any event, I tried on one I liked and it fit, and then we asked about tailoring as the jacket sleeves and pant legs were a touch too long. Apparently this Macy's (and maybe all Macy's, its been a while since I bought a suit from them) no longer do tailoring and, while they do send stuff out for alterations, she didn't want to do the measurements saying she "didn't trust herself" to do them. Its not like legs and arms are tough to measure and pin it was just completely obvious that she couldn't be bothered to do the measuring. I pondered just putting the suit back, but it was exactly what I was looking for and at a good price, so I went ahead and got it. Overall, the service here was nothing short of abysmal. Its not that it was really rude, just out and out lazy. And shockingly so. It's too bad for this store really, as my wife and I have their upper tier black card (highest tier based on annual spend) and buy a LOT of stuff (clothes, home goods, etc) from Macy's but we won't be doing it at this store going forward. read more

Don't mistake this for the fabulous clothes Macy's, this is the HOME Macy's, which should make you cry even harder over all the control this store now has over your life. I love Macy's. I'm a black card member and have actually posted that on FB. Cry, girlfriends, cry. I spend more time here than I do on my relationships, my job or my animals (what???). I love it, I don't care. Went in looking for new bedding. Had a gift card to spend and there were specials. Can't imagine what you'd think I'd do. Walked in and met Linda. Who is this fabulous person? She persuaded me with her Macy's charm to walk out with $900 worth of merchandise (after gift card and discounts - $400). I did it so happily that I wonder if I've lost my mind. Until I wake up on 600 thread count Hotel Collection sheets with a duvet and pillows that make my room look like a million bucks. Then I bow to mecca AKA Macy's and Linda, of course. I love other stores, but for some reason this place draws me back again and again. They have quality merchandise at reasonable prices, their salespeople are always friendly and welcoming and their stores make you want to BE Macy's. Shop here, you'll love it! read more

Sad store. Poor selection, not enough employees. Went to make a return. After waiting in line downstairs they sent me upstairs because I had kitchen stuff. Ok - that made sense. I went upstairs and sat in line after a lady who also had a return. There was no cashier though. After like 10 minutes it turned out she had been there for a while. My husband went on the floor to find someone. No success. There was not one single employee on the entire floor. After another 10 minutes some lady showed up (coming from downstairs with her purse on and dressed without any uniform). It was 4:11pm - it felt like she was late for her shift and the previous person just left. She went to the cashier and without saying one word did something on the computer for a few minutes. Then it took her forever to process the other lady's return and then ours. What a nightmare! I'm giving it two stars because I love Macy's and a Macy's will always be a Macy's and I hope this one will not close down too. It's close to my house :) read more

Need a semi new wardrobe... I really haven't done much of this recently... but I figure I wanted to change up the way I dress so decided to check out MACY's... Very pleasantly surprised! Here is the trick... Check out their clearance section, one-day only sales, and special events with coupons! (Coupons are awesome!) Got 4 sport coats made by CK, KC, MK, etc... the average cost of these jackets? $17 each!!!!!! YES! Sports Jackets! Also got some awesome sweaters from INC for under $20! Just remember, when you check out the clearance section, you gotta find all of your loots, and immediately seek out a price-scanner! When you scan all of your findings, you may be surprised because of all the other additional discounts that comes with it! It works at all MACY's! SO DON'T FORGET TO SCAN YOUR FINDINGS! =) So definitely a fan of this place when I'm looking for some new fashion for this new year! read more

I do love going to Macy's and shopping here, I have gotten a lot of my shoes here and bought plenty of gifts here. I love how organized everything is and if you are uncertain about a certain price on an item you can find one of those "price checker" and it will tell you the correct price for the item. They had a variety of items such as: household goods, decorations, bed, furniture, kitchen items, godiva chocolate, perfume, socks, belts, clothes, shoes, make-up, and basically anything you can look for you can find it at Macys. It is a great place to find a gift for yourself of for that special someone. However, the customer service in this Macy's are a hit or miss. Especially, during the holiday/christmas season, the employees are ALWAYS a miss. I know that usually this time of year it gets crazy for everyone and things get to become very hectic. The employees starts to feel the pressure and gets frustrated with everything and everyone. During the past times I have visited here this month for christmas shopping, the employees would sarcastically talk to us and would even talk back at us. I was shocked, I would let it go since it was Christmas time and I had to understand that they were tired and/or cranky but they had no right to speak that way to me. And since coming back from a third world country, I learned to be completely patience with a lot of things. Just a week ago, my mother and I were at the women's shoe department and wow that place was a HOT MESS. Shoes, boxes, wrapping, and trash were all over the floor and it seemed like they were short staffed. Anyways, we waited at the register where there was a line of customers, but there was no cashier there. One of the employees saw us waiting in line but she didnt even acknowledge us at all or even told us that register was close. All the customers waited there for about 10mins or so until my mom finally asked the employee if someone was going to help us. She said. "Oh, that registered is close." Wow. It is making me want to stop going back to Macy's... read more

Ok, I know it might be silly to review a department store like Macy's. But the last two times I have gone, the sales associates went out of their way to help me. I have been shopping at Macy's for many years. Between Black Friday deals, credit card holder specials, and holiday sales, there is usually a discount to be found, SOMEWHERE if you look. For instance, the THANKS FOR SHARING program. Basically, if you have a Macy's cc account, you get 10% of your purchases back on a gift card. I got $70.00 last year, and I look forward to February to see what I get this year. On more recent occasions, I have had two different employees ring up my transactions separately (one time in four transactions) so I save the most amount of money. Giving me a ton of coupons, and discounting one of my items because it had a small (fixable) stain. When it is the holiday season and someone saves me $100, it makes my day! I am very grateful. Sure, sometimes there are pushy ladies selling a certain make up brand, or perfume. But overall this Macy's has deals, great service, and a decent selection of products. read more

After searching everywhere for a Christmas sweater for an upcoming Christmas party at work, I finally found one here while shopping for Christmas presents at the same time, and it was on sale and the perfect fit! Mostly everything is easy to find here -- I got my prom dress at this location as well back in 2014. read more

I have always loved shopping at Macy's. The employees are always friendly. I've shopped in every department at this store and I have never had a bad experience as they are always helpful and knowledgeable. Along with great customer service, they have awesome sales all the time! When they have sales, it's not like a few dollars here and there, you get a great discount and save a lot of money. Macy's usually sells items of good quality, so if you buy for less, you're getting your money's worth, plus some. Black Friday is a nightmare, but they have great deals. The store is clean most of the time. If there's a really good sale, like Black Friday, forget it. There are so many people that come in at one time, to keep the store in tip top shape with ants looking for that good deal. I love Macy's! Whenever people ask me where I get my clothes, they answer their own question with this store or another one of my favorites, because they know I love shopping at Macy's! read more

Worst customer service ever. Tyna the supposed manager was no help what so ever. I wonder how she still has a job with her horrible personal customer service skills. We were plainly in line and she directly cut another couple right in front of us. I visited the location on December 19th 2018 at approx 630 pm. Kris the sales cashier wouldn't listen to us at all and she blatantly let another guest go right in front of us. Never again at this store. I wish I could give less than one star. read more

Macy's is becoming a joke. Poor selection, not enough employees. They need more sales associates to assist the customers. I had to literally walk around to find help. Still received the worst customer service ever. This store is so frustrating. Not to mention how messy this store is. Merchandise everywhere, all over, even on the floor. Very unorganized. They used to have cute, good quality clothes, good customer service, tidy store but not anymore. So disappointing. This is not my first experience like this here either. There is no excuse. Highly doubtful that I will be coming here again. I almost wish I was able to give less than one star because if it was possible, I would've. read more

Never been refused to be helped in a retail store until I came here. Nobody to help me look at jewelry for my lady friend, and so I went to Dillards and bought some jewelry there instead. Worst service I have EVER had in a Macy's or even a dept store. THREE employees refused!! THREE!!! and then instead of finding someone who could show me the jewelry, they walked off and helped someone else! THREE people REFUSED to help me. THREE!!!! Unacceptable! read more

This review is specifically related to Macy's Customer Service via the WEB or 800 number. I made numerous attempts over a month to get my Macy's card (administered by CitiBank) to link to my Macy's account - easier to watch the balance and make payments - oh - and its also handy to make sure no one is making unauthorized purchases. This simple task was beyond the ability of anyone to accomplish - this despite being on hold for 15-20 minutes waiting for a representative several times and actually getting through on three occasions - once I was actually told that my account had been cleared and to reenter my account number and wait an hour - all I got was messages saying my account number was linked to another account and to enter a different card number. The last straw was a customer service rep telling me there was nothing wrong with my account, kept addressing me as Mr. (First Name), asking me if I wanted to place an order, and in general not being able to grasp my issue - when I dared to tell her that she was calling me by the wrong name and that their customer service system was the worst I a had ever experienced she hung up on me - this after i was on hold for 15 minutes because "all of our representatives are busy assisting other customers". I was not profane or threatening - there was NO justification for the disconnect - she also apparently took offense when i told her she didn't seem to understand anything I was saying. I ran a customer call center for 20 years in my career - I know how they are supposed to work and how to set up an IVF system - Macy's has NO CLUE how to do it - its obvious that none of their mangers have ever tried to navigate through their chaotic and confusing system. That combined with the schizophrenic practice of jumping from one website to another for account balance and payment information is absolutely the worst customer service I have ever experienced. In the future I may buy at Macy's if I absolutely have to - but I willbe paying in cash - I paid off my account and will be shredding my Macy's card - life it too short to deal with their level of incompetence at simple tasks. I really wish that YELP provided a zero star option and that Corporate fiascos could be addressed in addition to specific stores read more

With so many stores closing it is nice to see a Macy's that still offers quality items and fair prices. In the shoe department, Paul provides outstanding customer service! Visiting there the day after Christmas, the store was packed and the staff was incredibly busy. Paul never lost his cool, he went out of his way to help us with an odd request. He never hesitated, he just offered to take care of it for us. Customer service this good is rare to find, but especially rare during a busy season. read more

When there are sales, it is best to get your butt in gear and get to the store. Right now they are having an up to 75% sale. Kenneth Cole and Calvin Klein are some names that gets me motivated. Two dress shirts and a light pullover sweater by these big name designers only cost me $42. Everyone loves to save money and look good while doing so. Although Macy's can be expensive, if you are patient, the savings are monumental. read more