Great location. I order online and do Curbside pick up but during the holidays, no one is available or as helpful as normal. But, I always come back and the sales are amazing. Customer service for online shopping is amazing! They go above and beyond read more

Clinique Cosmetics counter sales associate Tanisha Johnson and Ayesha Dunn provided exceptionally outstanding customer service with a warm welcoming smile and awesome personality. Thanks again for great service. Tanisha was very patient abd accommodating with my purchases and provided extra attention to detail and was very knowledgeable of products and services. read more

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Very clean, quiet, and peaceful. It's very comfortable and pleasant to do shopping here. read more

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Willowbrook Macy's is honestly confusing and poorly laid out. The checkout lines and cash registers are set up like a discount store -- think Marshalls, Ross, or HomeGoods -- not a department store that's supposed to have some order and structure. The whole store felt disorganized and messy, which already set the tone. I was there to return a London Fog luggage item. The luggage still had the Macy's handle/tag clearly attached, showing it was purchased there. I clearly said multiple times that I was returning the item. The cashier was not paying attention and rang it up as if I was purchasing it instead. I corrected her more than once, and she still didn't listen. Only after the transaction did she say: "Oh, I thought you were buying it. I didn't know you were returning it." A friend was with me and confirmed I said it several times. Because of the cashier's mistake, she had to process the luggage return twice to fix what she did wrong the first time. On top of that, I was asked to round up my change for charity during this mess. Had I known the transaction was being mishandled, I would not have agreed. I will be disputing that charge. As for the product itself -- the London Fog luggage felt cheaply made, which is why it was being returned in the first place. Between the disorganized store layout, inattentive cashier, and low-quality product, this was a frustrating experience. Macy's needs better training, better organization, and higher standards. read more

It has good Clothing and service and everything from what I have seen and experienced, but is wayyyy to expensive so if u don't have more than 100 don't buy there read more

my wife and I are very satisfied with the service of Rubina in the women shoes department , she was very helpful and professional thanks for her efforts read more

I just finished a review of a retailer because their shotty customer service was appalling! I'm so happy to write this review for Macy's. During this pandemic they have been such a helpful retailer. Their customer service people have been helpful in online returns and curbside pickups! And the biggest shock of all was today as I was perusing the store, an associate actually walked up to me and asked if I needed assistance. I literally had to ask her to repeat herself because it's a term I have not heard in so long! And this was after I had had a small issue with customer service in which another associate made a difficult return so simple by thinking outside of the box! If you're one of my followers you'll know why I suggest that Dick's Sporting Goods immediately hire these people! Thank you Macy's for coming to my rescue! read more

I'm trying to find my mom a birthday gift and the service I got from the woman who was working the jewelry section was unbelievable. She asked what I was looking for and when I told her and told her my budget, she sucked her teeth and let out a long sigh. As she's showing me options in my budget she pulls them out of the case for all of 3 seconds to flash them to me and then puts them up. When she showed me the third option she tells me "why don't you go look at that case over there" and just points in a non descriptive direction and turns to another customer who seemed to be her friend the way she spoke to her and begins helping her. I found something in a different case on my own and there isn't an employee around to help me and I'm not the only person waiting and looking around for someone to help. It is Valentine's Day and it would totally make sense for Macy's to only have 2 employees in jewelry. An employee pushing a cart full of stock actually stopped and helped me, but he doesn't have the ability to unlock the gate to get to the cabinet, so there goes that. Thanks for the offer though Carlos, I really appreciate it. Only reason I'm giving two stars instead of one is because of Carlos. read more

I've been stalking this fragrance since I purchased the original scent but did not want to come off the ticket price. RetailMeNot had 12% cash back and that was enough for me to pull the trigger n I brought it and online and picked it up with curbside the next day!! It also came with a 5 piece sampler set with a $100 purchase that included Tommy Bahama, Mont Blanc, Jimmy Choo, Calvin Klein, Burberry fragrances. The curbside was a breeze too! There were other shoppers that use the curbside parking designated spots , so I just parked in the area with the lines and turned my hazard lights on. They came out within 3-4 minutes with my order. It was a breeze!! read more

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I see improvements inside which are nice but it is still not the best Macy's in town. I find its difficult to find a dressing room open. The staff in jewelry are the helpful read more

I went to this Macy's location about six months ago. Every time I go, I buy more than five items a a time. I always ask the associate if she has taken the sensors off my clothes. Each time they say yes. Left the mall and took my items straight to the cleaners. Tried to wear one of the dresses when I got it out of the cleaners and there was a sensor on my white DKNY dress. I couldn't find the receipt, therefore I was scared to go back. Fast forward, I was there 2 weeks ago and again purchased over five items. Asked the sales associate if all the sensors were off, she said yes. Made it home and guess what a sensor was on an item. The next day I took that item and the previous item back and told them what happened both times and the customer service desk was rude as if I should have made sure the sensors were off. I have a job and it's not with Macy's. They need to insure their employees know their job. They removed both sensors. I purchased a light blue shirt that didn't need to go to the cleaners, so I just hung it up. Decided to wear it on yesterday and there was a sensor inside. I was livid!!!!! I was going to take it back on yesterday, but we had a family emergency. Woke up this morning getting dressed for work and the sensor was taken off but the back sharp part stuck me. Now I have had enough. I am having the sensor removed today and Macy's Willowbrook will never see me again! Oh yeah and their shoe department sucks too. Only one person working in there and it takes forever to get a pair of shoes. I would rather spend my money with more deserving people. This store is horrible! read more

Macy's - Department Stores Near Me - Houston, Texas

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I love this Macys. It's convenient to my house and easy to get to with 249 and 1960. They have red apple sales quite often, so make sure and ask if you are there so you can get the discount. The sales people are always helpful and cheerful. I'm on a first name basis with several of the cosmetics ladies. Overall it is a good experience when I go there. read more

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Yep Macy's ie Finish Line can basically stick every last pair of shoes they have in inventory up their...I mean where the sun doesn't shine. So Yelp decided to remove my review because "it didn't look like it described an experience in the store." Well I'm amending my review because what started out as an online transaction did in fact end up with customer service at this store. I'm an avid Macy's shopper....buying housewares, clothes and shoes. I needed some new tennis so I edecided to buy 3 pairs of tennis and some heels from Macy's online. 4 pairs of shoes...Nike, Under Armour and MK. I tell you the brand so you'll get a feel of how many coins I dropped on this order. I received all of my items beginning of June.  Problem #1 - I called and complained about the heels because clearly they were stuffed in a box (no tissue or inserts) and the bottoms looked worn. Really? They no longer had my size in stock so I begrudgingly decided to keep them. Eventually I decided to try on the other 3 pair of tennis as they each came separately. Even one of those looked worn a time or two. I decided to return 2 of those. Everyone knows Macy's has a 180 day return policy so I didn't rush to return them... Well this is where it gets juicy. Apparently when I arrived at the Willowbrook STORE to return the aforementioned items, I was informed that I didn't buy these shoes from Macy's, I bought them from Finish Line. And subsequently advised that apparently when you're selecting what size and color you want, you should naturallyyyyy know that a general merchandise like tennis shoes would have a different return policy than their other items and click on the return policy. Ya know, cause most ppl do that when they purchase tennis shoes *deep damn eyeroll* So because I tried to return the shoes 60 days after receipt (post the 45 day policy that Finish Line has), the reps at the WILLOWBROOK STORE wouldn't even exchange them for store credit.  The rep nor the manager....I mean damn, I was willing to accept Finish Line credit just so I could pick another pair of tennis. But nope....bye, can't help ya is all I was met with. So learn from me....know that when you're buying tennis from Macy's, you're really buying them from Finish Line which has a return policy that's drastically different from the dept store they sell at and have a checkout counter right there and everything. I now have 2 pairs of shoes I don't want and a Macy's card that's will go unused for the rest of my lifetime. #byebish #iholdgrudges So heeeeey JCPenney, what's good! Nordstrom, how you doing?  I hope it's clear now that I'm not ragging on Willowbrook and Macy's for no reason. I interacted with this store and my experience is my experience. If they are whining to yelp about it, well adopt a policy that makes sense. read more

I have made two attempts to purchase perfume at this store. There are three employees that gather, screaming and laughing so loud you can hear them in the mall before you even get in the door. My last visit to the store, a radio had been brought in, sitting on a counter, full volume Hispanic music to where you could not have any conversation with the employees. This store is simply awful. Clothes all over the floor, employees that are of no help and very rude. read more

I had a great experience, the customer service was amazing. Aaliyah helped me find an outfit for a wedding and everyone loved it! I will definitely come back. read more

smells bad. selection is subpar and staff are hard to locate besides in the perfume/makeup areas.

I had wonderful help with Fatima and Emily. Great associates! Wonderful teamwork at your Willowbrook mall Macy's housewares dept.

LensCrafters Willowbrook. Shout out to Tanishea and Shrice for the excellent customer service! I had such an excellent experience that my husband came to give them a try. He browsed while they took care of me and Shrice took note of the glasses he tried and a week later after his appointment remembered exactly the glasses and has him taken care of immediately. These ladies have each other backs and provide excellent customer service. One last comment, these ladies are adhering to the COVID-19 protocol. read more

Macy's - LensCrafters Willowbrook. - Department Stores Near Me - Houston, Texas

It's a hit or miss with the shoes associates. They're either helpful or rude. Regardless, I only give my business to those who want the commission. Know what you want and wait until someone approaches you. Don't look for those who did not bother attending to you. Simple as that. read more

Poor customer service in the Bobbi Brown dept I am glad I don't live in the area anymore read more

Denise helped me find a shirt and pants that fit me perfectly! She also signed me up for the Macys membership to get points

This is a hard review to write. I have been a customer of Macy's for years, here and the NYC store. I can not believe what has happened to this store at Willowbrook Mall. It is my understanding a new manager came onboard after the pandemic. She needs to be fired. I have tried to overlook what is going on at this store so I can continue to shop there, but today that ended. This store is 6 minutes from my house, I will now drive to Memorial City to avoid this store. Clothes are all over the floor, never picked up. If you go when the store opens, you will see nothing has been picked up off the floor overnight. Racks and racks of jumbled up clothing are all over the store, that is, what is not on the floor. I tried shopping upstairs in the lingerie department today, same thing, clothes everywhere. I was told by an associate there are two people for the entire second floor. They have to clean, stock, and check people out. It is a disaster. Then to the downstairs. When I first came in the store, standing next to the Jo Malone counter, which I want to shop at, was a very unkept sales person. She was gyrating to Tejano that was so loud you could here it in the mall. Of course I kept walking, there would be no conversation with this person because she would not have been able to hear. As I was leaving, an associate smiled and ask how my day was going. When I mentioned the music, wanting an explanation as to why it was so loud I was told "because we are a happy store." This " happy store" has destroyed the shopping experience for many people in my area. I will be going to Memorial City and several neighbors go to The Woodlands. Sometimes you just have to give in and move forward. That is the case with shopping at this store. Never will I return as many of my neighbors have said. read more

I have been a Macys shopper for over 50 years. This is the worst excuse for a Macys! The management should be ashamed of themselves. The store is dirty and disorganized. It reminds me of a low end grungy store that is getting ready to close. It has not in the ambiance that you associate with a store of its caliber. read more

the worse MANAGER EVER !!!! worse service ever too !!!! my daughter had a shoes for a gift and i try to exchange them and he insist on just give me a freaking penny for them ...like wtf??? no way he dont let me exchange them and he just keep saying I can get a penny only for the new shoes ! is so stupid he scanned the shoes and it shows on he's computer for 30 something but give me my shoes back and was so rude !!!!! I'm so freaking upset with he's customer service !!!! read more

I nicknamed this Macy's the maze Macy's. It is so disorganized even a couple employees I talked to said they would get lost when they were first hired for awhile. If you visit seriously pay attention to what exactly was by the entrance you came in and pay attention to your route throughout the store if you enter from the outside. I visited during friends and family and only ended up purchasing one item because I couldn't find the other specialty items I was looking for and the employees didn't know either. They kept guessing and sending me on like a maze course over and over. The one item I did purchase I was told by the salesperson that everything in that section was on sale. The employee quoted me a sale that wasn't even happening and wasted about one hour of my time while I searched for things to buy and then we had to wait and call a manager to find out why nothing in that department would ring up on sale. The only thing I was correctly directed to were the restrooms in the men's section. I found the women's clothing section to be so chaotically laid out. I still never found DNKY. Heck even the employees couldn't find it either except for a few DKNY coats which I didn't want. The whole freakin store had a chaotic lay out. No departments seemed to naturally flow. I was hoping the selection would be better than my local Macy's in The Woodlands but I found much less to purchase and even a worst selection. Next time if I want a better selection at a Macy's in Houston I'll just have to drive to the Galleria. This Macy's just about gave me ADD!!! read more

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There are two Macy's stores in Willowbrook Mall. One is for Men and the other is for Women. Both stores are large and offer a wide variety of clothes, accessories, cosmetics, furniture, etc. The quality of their products is very good and sales are frequent. If you are in need of a large department store for shopping Macy's is as good of an option as there is. read more

I haven't been to a Macy's store in a month of Sundays (as the saying goes), but I did have occasion to use their online ordering recently. Since this is the closest Macy's location to me and the one that I have shopped at previously, I'll give this store my review. I needed to buy a wedding gift; Macy's was one of the stores on the couple's bridal registry. With quite a few items still available for this couple through Macy's, I decided to make my purchase here. Selecting items and adding them to your basket was a snap! A banner at the top of the website listed that any order over $99 would earn free shipping, and all orders were 15 percent off. Score! I added a few more items to my basket to make sure I cleared the $99 after the 15 percent discount and proceeded to the checkout, signing in as a guest since I do not have an online Macy's account and did not wish to create one. Sure enough, when I enter the promo code to receive the 15 percent discount on my order, I'm presented with big red letters: THIS OFFER IS NOT VALID FOR THIS PURCHASE. Huh? Oh well, that's rather deceptive. I left everything in my basket and continued to check out, although I felt sort of duped. Like all other online shopping sites, by default you're given the option to receive offers of sales and other shopping experiences from Macy's via email. I unchecked these options, as I already have enough crap cluttering my inbox and frankly do not want any more. Checked out, items were sent, confirmation was received. Sweet! Until two days later I start receiving emails from Macy's. "Thanks for signing up! Here's today's offer . . . " Huge, graphic-laden email that I specifically did not want. No option to unsubscribe! DELETE. Next day another one comes in. Okay, I'm getting the pattern and I'm done. SPAM. While I appreciate that Macy's had an easy option for me to order a wedding gift, I detest that despite the fact that I clearly chose not to receive their daily advertisements, I was still placed on their email list. This has not been the case with other retailers that I've used for wedding-related purchases. Tsk-tsk, Macy's. Are you that desperate for customers? read more

WOW! I've never had an experience as pleasant as I did tonight while shopping at Macy's Willowbrook. I'd intended to buy few gifts for family members but ended up buying more than I thought I would. what made all the difference was the customer service. Ravi at the fragrance department was a star and seemed to know what she was doing. She took her time to attend to our needs. Her calmness and attention to details are unparalleled. She was so real and convincing that I ended up opening a Macy's credit card account. I will definitely shop here again. read more

This city loves to shop and they must love Macy's, there are a ton of them in Houston, around 12. I bought a Seiko watch and my salesperson, was very nice and helpful. I arrived a little before 10am, had to wait til 10 minutes after at the doors, they forgot to unlock the women's door entrance. The ladies I was with, were getting a little testy, it was a sale day and they had money to spend if they were just allowed in! read more

Macy's - Women's clothing entrance - Department Stores Near Me - Houston, Texas

This store has a great selection and is always clean, I gave it two stars as our cashier Sandra at the Tommy Hilfiger women's department felt the need to explain her views on the President, the "President elect" how crappy California is along with New York and that "those people" just want government hand outs... I want to be rung up for my items not listen to the nonsense political view of the uninformed... Macy's we are platinum card members and we will think twice before coming back to this location. read more

This Macy's has awesome deals but so disorganized, good thing the makeup department is super friendly. I also enjoy buying my shoes here they are so friendly and don't mind waiting on you. This Macy's is by my house and it's located in the Willowbrook mall. Offers great deals and 20% off coupons if you have or get a Macy's credit card. Except you can't use those coupons on makeup and they don't tell you that until after you sign up. But good thing there's something called plenti points rewards and they give you money off your cosmetics purchases. So if you get a Macy's card link your plenti points card and start shopping. Lots of parking space at this Macy's , don't come on the weekends it's severely packed. read more

My daughter mistakenly left her rings in a fitting room, and immediately came back and tried to ask Valencia for assistance. Valencia continued to move her rack and asked her to move. I then interjected and asked the woman if she had seen the rings, to which she responded she had seen them but wasn't sure if they were still there because she left them in place. She did this despite knowing someone left them behind and absolutely did not care that my daughter was very clearly emotional at the loss of the very sentimental jewelry. I asked her why she didn't collect them so someone could come back to collect them, to which she rudely responded, "I just didn't. There is a lot going on." She then walked past me and tried to get her coworker to get another rack. I asked for the department manager and while I was waiting Valencia collected her belongings and left, again walking past me saying she was "out of here". The department manager was apologetic, but I am astonished someone could be so dismissive to a child while she is clearly emotional. It wasn't Macy's fault that she lost it, but it could have been found if she had simply picked them up. She could've even apologized and even that would've been forgiven, but she clearly doesn't have any concern for her customers. read more

The store wasn't very busy at all for a Saturday afternoon. The Men's Department is located further down in the mall. I found a sweatshirt near the fragrance area which said 50% (I triple checked). I walked down to the woman's area and found one of the only registers opened. There were two people in front of me and two cashiers. It took about ten minutes to get up to the checkout. The lady rang it up and it didn't take the 50% off. I told her it was supposed to be 50% and she told me I would have to go to the junior's department then to buy it. What kind of service is that?? I could see the rack I got it from. I told her no thank you I didn't want to wait again. She didn't seem to care. I use to like Macy's but the quality of service has gone down so much. read more

The Macy's employee sold me a new suit & the ladies at the Chanel counter helped me get perfume. Super friendly staff. I loath Short Hills and will make the drive too Willowbrook. read more

Only one dressing room open in the women's department. It is not in a conveniet location and in dire need of a remodel. Also only one place to buy your clothes. Not a good shopping experience. Memorial City Macy's is much better with multiple dressing rooms and places to purchase your clothes. read more

walked in and was immediately attacked!! A super large wolf came up to me and started eating me!! I WAS SO SCARED!! the service was terrible i walked up to the register and begged for help as I bled out and no one did a thing!! they have a good selected of clothes but not MEDICAL SUPPLIES!!!!!!!!!!!! Worst part... they didn't even value my pain i was literally DYING and they did nothing :( read more

I called weeks in advance to schedule an appointment for makeup application before a photo shoot. I asked about how long it would take to ensure I had an appropriate amount of time. I was told about 30-40 minutes. The MAC makeup artists apparently are also working the floor and helping customers with makeup questions, trying on makeup and checking out while doing the scheduled appointment makeup applications. I found this frustrating as there were many times I was sitting there waiting as my makeup artist was selling someone makeup or applying their samples. All in all it was still a good experience as my makeup was wonderful. read more

Service was excellent in the women's dress area. I was looking for a particular size dress, and the staff showed me how she was unable to order it and no other stores had it. She was so kind and thoughtful. I will come back if in the area read more

Macy's - Outside store is lit - Department Stores Near Me - Houston, Texas

Not happy. Had to make a new account because girl said couldn't find the account with account look up. I thought maybe they closed account as I hadn't used it in at least a year. So then my account was still there and tried to link them but not successful. Called the number listed which was on the page but it wasn't technical support it was account information so after talking with person they transferred me to technical support who was NO help. Told me to try again later or use another email! What a waste of time !! read more

Walked right into the furniture department knowing exactly what I wanted... The sales lady was very helpful despite the pricing in store being very different than what was being advertised online... Without any problems she made the nessary adjustments... I called her back the next day to add a bed room set to my order because of the sale and if I waited I would have enquired another delivery fee which I felt was kind of high... I was very satisfied with my experience and love the Macy's furniture department... Be sure to check the pricing online because it's a dramatic difference in the store pricing... read more

Macy's - #onsale - Department Stores Near Me - Houston, Texas

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