Experience in the shoe department on Monday. I met a young lady named Laura she had a warm smile and she was very helpful. She actually gave me the impression she loved her job. Because of Laura's professionalism and warm smile I spent more money than I meant to. Laura thank you for a job well done I hope Macys appreciates you as much as I do. Just in case there's two Laura's this Laura was very well-dressed she had Flats black round earrings and a beautiful warm smile. When you go to Macy's, stop by the shoe department and ask for Laura you'll be happy you did I was read more

Shopping experience was okay. I shopped for a top and found a decent one, that purchase went fine. But as I was leaving I swung by their cosmetics area to purchase an item just before the store closed and just 3-4 minutes before closing I couldn't find anyone around the cosmetics area, they cleared out Before closing. I found 1 person at a register talking to a coworker and she said she had Already closed her register, I walked around the 1st floor and they all had Already closed their registers BEFORE Closing time. How ridiculous! When I worked retail years ago you don't even close it down until a couple minutes After closing because you know there's a few customers around at closing about to check out and leave. But yet they All Closed out their registers BEFORE Closing time and someone who I believe may've been a floor manager saw me searching for an open register and he himself knew the registers were closed.... I wouldn't be surprised if they do this all the time to scatter outta there fast. I understand you want to leave, but organize it so that there are 2 registers open on the floor At closing time to allow for trailing customers to purchase their item that they had in hand Before closing time. read more

I went to go buy me a pair of ankle boots and there was a employee and Adam was very helpful I told him I was going to give him a gold Star

I went to do an order pick up today they messed up my order so I had to go from level 1 to level 3 to do my return. I was already in a rush yet jesselle in the home department was so helpful and went beyond to make sure I was leaving as a happy customer . I wanted to let her manager know of her excellent customer service yet I was already in a rush I could not stay and wait . Thanks jesselle !!!! Lakewood -Macy's read more

Unfortunately Long Beach still has no department store. I cannot buy work clothing at Target (Target is not really a department store anyway), but I don't mind driving to Lakewood because their city taxes are lower. Macy's employees have always been helpful to me in shoes, purses and clothing. I agree with other Yelp-nistas that the cosmetic department staff are too few and too rude. read more

I want to take this time to thank Angel L. Who works in different areas of the store, who is in the jewelry department now, for always being professional, nice and respectful. Macys is lucky to have employee like Angel. Thank you Angel. read more

Very kind staff! The safety regulations helped keep distance! I was still able to get the things I need.glad they are open and enforcing to wear masks! read more

It's 5 stars for the staff (Roger) in the furniture department. 1 star for the service they use to identify problems with their sold items. Big rebound on the part of Macy's read more

Came here to buy several dress shirts, selection was terrible for both sizes and colors. Complete waste of time.

In order to motivate my lazy ass, I've implemented a reward system so that I do the chores that need to be done around here. I have no one to stay on my back about it so if I don't feel like doing shit, it won't get done. Since this time of year I go nuts for colorful sandals, I decided that I cannot buy any until I did my laundry. All of it and the fucking dishes. And clean the stove. I still took my time about it but in the meantime, I looked around the Net at various shoe sites to see what was out there and how much. I decided to break up the reward system down to a win-win. I did the dishes...that is equal to one pair of shoes. When I do the laundry, I get another pair. When I get the garage cleaned out....jackpot! More shoes! I didn't really want to get anything from Macy's, just wanted to look around, but I saw a pair of sandals that I had seen online and this would be reward #1. I just felt a pat on the head. "Good girl!" I walked through a few clothing items, too. They had some cute stuff, but nothing that caught my eye. I caught myself browsing through the costume jewelry and handbags on the way out the store. Just looking for a way to spend more money. But....nuthin. If I was broke, I would have seen everything that I wanted. Why does it always work out that way? Bleh! Anyways, I have to file this report and go separate my laundry. For another shoe mission awaits. read more

This store has the best store manager ! Andre is very helpful knowledgeable great business oriented store Mgr. No wonder he has that position! This store is my store to shop and will make sure all my friends do the same ! read more

When I was blessed to be chosen to be my nephews godfather, I couldn't just show up dressed in my usual attire (white shirt, Levis and boots) to this special occasion. I figured I'm going to have to get a suit and look sharp for my handsome dude. I'm not a suit wearing kind of guy so I'm lost when it comes where to get one, what type, what color, etc. I called up a few friends that know a thing or two about it and asked for some advice. Most of them recommended Macy's. I went a few weeks before the baptism and was pretty excited because by then I had an idea what I was looking for. When I got there, I was a little intimidated from the large selection of suits they had. So I just took a deep breath and went right in. After I while of looking around and trying on a couple of them, I chose a navy blue suit. Suit shopping is as bad as I thought it was. Maybe I should do it more often. Now I need to find more reasons to wear suits. The only issue I had were the cashiers customer service. They suck! They all have crappy attitudes. read more

Came shopping for my son wasnt greeted or asked if I needed help. Very small selection for 3year okd little boys so not very helpful. But I do say what they did have for younger boys was very stylish. Got 4 outfits for 130$ thought it was a great price ! Cashier was nice but kind of frowned when she complained to the other cashier holding up two ones and yelled " see, see this is what Im left with" and exchanged money in front of me. No biggy but just do it politely and under the radar just kind of rude but the service she gave me was great. read more

Had a great time with Teresa B! She helped me buy some things for a certain someone who I hope isn't reading this review right now, so I can't go into specifics.. but I think we all know who and how great Teresa B is. read more

Im sorry this goes to you guys but your store was the one stated you had it to be purchase from I went online to buy a dress shoe for $23 because of cyper monday sell, i didnt want to pay for shiping $10 (cant blame me) so i decide to choose lakewood. finalize the transaction, took my money and next day i got an email saying we dont have it and dont worry we didnt take your money??? that not the god dam point! point is if you dont have it, then update your stupid system! Well i try to buy it again n now no choice but to ship, because i dont want a repeat! after 10 min it say please remove from cart! Now i am ask out and its a total waste of my time. Macy what is going on with you guys? After this incident i dont trust you my xmas shopping in your hand and im force to go elsewhere. a simple mistake like this will cost you an arm and a leg Good Bye Macy! thank you for the baby clothes from your popular yrs but now our relationship end here read more

Should not even be one star. Worst service ever. There are snobby little associates talking among themselves rather than helping customers and they do not even know how to do their jobs. read more

I give a 4 star rating for everybody else here. There is a guy who stands near the doorway when entering. I'm ALWAYS greeted by the women who stand there, but I feel this guy didn't see me as a worthy customer. I am a frequent customer here, especially the MAC counter. He did not greet me. I'm not sure if this is his normal demeanor, but it's not very becoming and lack of manners is low class in my opinion. Shoppers like to treat themselves, they may be having a long day, they may also have children and don't have time to fix themselves up all of the time. Going into Macy's to purchase something to feel better shouldn't include someone not treating you with manners. If he wants to behave like that, then maybe he should stand in a corner somewhere. read more

Really unorganized,The staff is rude, I've honestly been here only once when I had a helpful employee

I had a wonderful experience with the Macy's staff, but especially with Jaritci. She is not only an outstanding employee, but also an outstanding person. She should be recognized for her kind, inviting, professional demeanor. I sincerely hope that management (Maria) takes note. With employees like her you cannot go wrong. read more

Really messy and dirty store with the worst customer service through out. Return to this store after years of. Not going and it really went downhill in quality of store. Came 3 times this week for holiday shopping and rude, unhappy and unhelpful employees throughout the store. They all need proper training and better store management. We'll be shopping at another Macy's read more

Came to Macy's Lakewood and I will never return again !! Worse customer service I have ever experienced !!! I came to purchase a wallet the lady acted as if she was doing me a favor and walked away without saying a word! Do I look like I can't afford a $200 wallet ??? Unreal !!! I would rather pay extra and go to Nordstrom Customer service doesn't compare !!! read more

Estēe lauder- was just trying to grab a concealer and go and I even told the lady I'm in a hurry I know what I'm getting and she tells me to hold on until she's done with the customer and she talks up a storm with the lady in Spanish while I sit there and wait. Sticking to Cerritos. read more

If you're planning on getting fine jewelry, I would stay away from this location- the lighting in the jewelry section was absolutely depressing. I got a pair of diamond earrings here and there was a flaw in the stone that I didn't see until later because I was half blind in the store. The saleslady was very sweet, but if I'm paying money for something, I want to make sure it's absolutely perfect. Plus, the parking. OMG so bad. read more

Came here today and returned a pair of shoes that I purchased on line. The return was quick and easy. I had really wanted to buy another pair of shoes, here's the thing, they don't have much. The shoe dept. is a mess. Off to look for a new purse, nope, again the dept. is a mess, there has got to be someone employed that is supposed to merchandise-display, maybe they were off today ? This dept. looked like a swap meet. The men's dept. was only slightly better. read more

The day before valentines day I had went to go look at the fragrance and seriously so rude, there's one lady I asked her a simple question how much and she rolled her eyes. So I was like I'll just grab it and go to another worker, I turned around made eye contacts with the lady I was literally walking towards her with my mouth open bout to say something she looked at me and walked away! So rude read more

Last night was my first and last visit to this Macy's. I went into bedding to purchase a mattress topper (not inexpensive), but there was no one working the department. There was a guy "off the clock" at the register so I went into the nearby executive offices to have them page someone. Nope, that didn't work either. I called the store's main line from my cell and was told someone would come. That person had no knowledge of the bedding products and told me that there is only one person who works the entire home goods sections. Good thing there were so many people working the fragrance and cosmetic section that when you walk in the store, you can't breathe! Do yourself a favor - go to another store that is better managed. read more

Macy's Lakewood store's Plus size Women's clothing section is a joke. They have reduce the selections for plus size clothing to a small section on the wall behind children's clothing. I am so insulted that this store thinks Plus Size women are obviously not important although I've seen many Plus Size Women shopping in other sections of the store. I will not return to the Lakewood store. read more

Fabulous service in the furniture dept from Mary! However I was dismayed with the response from a goateed male associate and African American female associate who pointed in a general direction and retreated from me when I asked to see Mary. It seemed a bit disrespectful to their co-worker to point rather than smile and escort me to her. I realize they work on commission but they are all a team and should be more professional than pointing and fading away. read more

Bought a pair of Nike AirMax @ finish line Macy's in Lakewood... the sole started coming apart took them back for exchange... Customer service was subpar made me feel like I was trying to stiff them... if it wasn't for the manager the whole experience would had been worst than it was... I exchanged the shoes and paid the difference... Note to employees when a customer returns something don't take it personal, your only job is to be courteous and smile, the return is not coming out of ur paycheck ur not losing a dime neither is the Macy's they get credit with the vendor and at the end the customer is satisfied...that's ur job... Maybe customer service is not a requirement when hiring new personnel... I'm glad the manager step up and did his job. David? I will continue shopping at Macy's I think they have great products and great customer service well at least most of it. read more

Literally over 10 mins to get someone in the customer service area. Contact security and different associate to get her to assist 3 other people. I don't know why they wait till there's more than one person in line. If they don't want to attend customers then it's tough working there. read more

I went in earlier this week to browse the shoe dept. and I was approached by Jasmin, a sales rep. She was amazing she took care of me and I walked out with two beautiful shoes to add to my collection! Jasmin thank you for making my week, I can't wait to wear my beautiful shoes. read more

Walked into Macys today and lawd have mercy they had every sales vulture out at their entrance. I mean you couldn't get in the door 2 feet b4 they all attacked with perfume samples or trying to sell you something. This may be the reason why I have stopped coming into Macys over the past few years unless I absolutely nees to. I hope everyone madw their sales quotas today since they were pouncing on every living human that entered through the door. read more

This location is terribly messy and not kept very clean. I was there at opening and still had a hard time finding anything. The layout is strange. Some Macy's tend to have poorer quality choices. And this one was pretty bad. The shoe section was huge, but did not have anything besides drab dress shoes. All of the same brand. The employees were kind and each one I passed offered assistance. read more

I'm a big fan of Macy's, just not of this particular location. They seem short staffed here at times, which can leave you standing in a very long line. The clothing and shoes selection is geared toward an older crowd, leaving the selection for shoppers in their late teens to early 30's very limited. The staff in the shoe department seems overwhelmed and too tired to help you. I wood not recommend coming to this location if you are looking for a relaxing shopping experience. You would be better suited to go to Del Amo Mall. read more

Messy, clothes on floor, no one posted at many of the registers, too many clothes on rounders and arms of racks, to look without them falling off. Employees are not helpful, nor appreciative of customer business, and they do not come to take clothing so I may look without dropping what I already want. Needs updates! Spend my money at Cerritos where they at least know how to communicate and show some enthusiasm for what I am needing or wanting to buy! read more

The Macy's fine jewelry department has horrible answering call customer service. First of all they don't put you on hold they just put the phone down so you could hear all their conversations with the customers and the employees chit chatting and laughing and it feels like they forgot about you on the phone 10 minutes later they pick up the phone asking what I want like they haven't talked to me yet. I will never buy any jewelry from this location again. read more

Very slow service, suits department sales associates are not fully aware of their own department. Doesn't even know if they carry their own "Bar III" brand. Let's move on to shoes department, one lady is taking care of 7 people at same time and was insisting me to try one size bigger. Excuse me but I know my shoes size. Please don't tell me to wear bigger size shoes. Oh well, I didn't like the service, suits department was not organized either if you are a organized person, this place is not for you. I'm not coming back here again. read more

Angel & Damian from the Jewelry/Watch department were so wonderful & friendly! I needed my watch resized and they took care of it within' moments of me arriving to the store. Thank you once again! read more

Im leaving my 3rd line to buy one shirt, terrible customer service, sone kady brought in sheets of coupons, all kinds of stacks of clothes to maybe buy, maybe not, some man says he got an email for a delivery, clerk says its not here, leaves again to look. Now im on the 1st level, 4th in line again, one clerk, where are the managers? read more

Horrible experience tried to pay with 4 different cashier's all said they were busy and couldn't help. The last two sent me to pay at finish line ... There were about three other families paying there for the same reason ... Other than the nice and patient girl Luz (I think that's what her name tag read) it was an awful experience worst customer service .... Don't think I'll ever shop there again unless I go for shoes no help at men's nor women department ... If I just had to rate the patient cashier who did help I'd give her a 5 but unfortunately all the other employees made the experience horrible read more