From this moment on, I will not step foot in another Macy's! This store is just all-around depressing. Stock is low, the items they do have are ugly, lighting is depressing, and it's just dirty. It's disorganized and the service is bad, if you get any at all. I went to the One-Day Sale looking for new lingerie/ pajamas, and the selection was really minimal. There were barely any deals, and if there were, it was on ugly crap. Not only that, but it was just a really, really, gross store to walk into; not just this Macy's, but several other ones I've been to have been the same way. I'd much rather go to Bloomingdale's or Nordstroms, which may or may not be more expensive for some of the same things. HOWEVER, props for having a legit website- you would never know how janky the stores are based on their online presence. If you want to buy something at the Macy's One-Day Sale, try on the same item in another department store, then buy it online. I think they have free shipping! read more

So I'm at Macy's in the accessories department and of the three people working not one of them asked Me if I needed any help. I was ready to buy a purse but not at this location. The three ladies were more concerned with one of the girls finger nails and what she was going to do rather then help me out. read more

I stopped by the finish line earlier this week and I felt as if I wasn't welcomed into the store. I looked around and was needing help with finding the correct shoe size but I could hardly get anyones attention. This is typically the store i go to to do my usual shoe shopping and last time I was there (a couple months ago) I was happily greeted by an employee, a young lady, I believe her name was Alejandra or something close. I was looking for her in the store this week but I couldn't find her, she may have not been working that day. So I asked around for help and I was told I would be assisted so I patiently waited for about 20 minutes and I was still not being helped so I decided to take my business elsewhere. I was really hoping I'd run into that nice young lady again. Unfortunately I'm sad to say I was disappointed this time with their service, hopefully next time I will actually get help instead of feeling brushed off. read more

Even though this is an old building, I always find very cute clothes in this Macy's, and the service is always very professional. That is really all I need. Thanks Macy's! read more

I just got off the phone with one of the rudest older women. I called at 12:49 PM on May 17th asking for a specific shoe in stock, and the employee who is working that day was giving me an attitude on the phone. Macy's is a big store that should have better employees and train them to provide better customer service! read more

this might as well be a Sears....the staff was really friendly when we checked out, but that was because it was so screwed up trying to buy anything. We brough in the 15% off coupon from the newspaper and were buy 6 items from racks that said they worked with the coupon. Literally had a sign at the top of the racks saying "extra 15% off" at the top, but the salespeople couldn't honor the pricing. So we ended up not buying 4 of the items.....so annoying.....the stuff in this store is worse than other macy's which is questionable enough as it is. if you want something from macy's buy it online and skip this location....ps the store appears to be in it's original condition from when the mall was built decades ago read more

I'm a Macy's fan and was excited to visit the new store in Century City. They don't validate! Also when I went to the ladies room I noticed the signage was missing the M on restroom- no big deal. But when I entered two stalls were disgusting and one had a spray bottle and warning sign outside it. When I found an acceptable stall there was gross something on the floor. When I was leaving the two sinks on my left weren't even on with water!! Had to wait for a working sink. It makes me wonder how a few month old store could be so disgusting so soon. I guess the signage was the sign of lack of care and concern for customers. read more

I don't understand Macy's. Mix of high and low brow. We had a fine experience but the customer service in the men's denim was lackluster. No one was rude but they didn't know anything about the styles they carried which is a shame because the whole point about going to a brick and mortar store is to get some expertise. But the selection was decent and parking was easy. read more

For a macys in century city this one carries the lower end products like the others. It is very hard to find an associate to help you because there are so few available. I ordered a pair of shoes from here because the price was low and they ended up sending me a floor sample or used pair because it had creases in it. Not very professional read more

I have been shopping at Macys for many years now. Their quality of merchandise has gone downhill. Also, if you need to call customer service, you are reaching another country whom seem to not be able to do anything to help you. I called my local Macys today and selected the Fine Jewelry option. The option was not valid. So I reached out to the cosmetics department to see if they could transfer me. When they transferred me they dropped the call. So I called back and this time when they transfered me it took me back to the beginning of selecting the Fine Jewelry option. What a waste of my time and poor customer service. If you try to reach out to their main headquarters in New York, the call goes directly back to overseas. Macys, you are not what you used to be and this isn't due to Covid! read more

I am an online shopper afficianado. I can find a bargain like no other. Since I'm having a little bit of a boot-fetish this winter, I wanted to check out these specific boots from the Nine West American Heritage collection. The boots (leather with buckles and a worn/weathered appearance) were originally $189. Wowza! When I put in a search for them online, I found out that they were on sale at Macy's, they were on sale for $75.60! I looked up their website and saw that they had a limited amount available (in my size) at this location, and so I hopped to it one rainy Sunday afternoon. When I got there, I realized how tiny this location is, and they don't have any signs by their escalators saying what can be found on each floor. I know it's not gigantic, but you could at least lead me in the right direction! Once I got to the shoe department, I spotted the boots immediately. The boots had a sales sign on it of $119. Um, I don't think so. The salespeople did seem rather busy (it was new years weekend - the BIG sale, and also the last day where they were taking an additional 10-15% off all merchandise). Once I finally got a salesperson's attention, I asked for my size so that I could try the boots on. Also, I asked him how they could have one price online, and a different price in the store. He said he didn't know about the online price, but I should try the shoes on, and we'd take it from there. He was a little bit cranky. Well, nevertheless, I did try them on, and I fell in love. I asked him to check on the price for me, since I was certain about the online price, plus I wanted to use the additional sales discount. He said that he had to check with his manager. When he came back he told me that his manager insisted that I should bring back a print out of what I saw online. I felt like I was challenged, so of course, I rose to the occasion. You better believe I drove back home, printed that webpage out, and brought it back. All within an hour. Don't question me and my love for a bargain, mister. When I did bring the printout back, he STILL walked away to show his manager, who of course had to relent. I walked away with boots in hand, and because of the additional sale, minus the cost of sales tax. read more

This is the worst Macy's I've ever been to. All the sales associates just standing around not bothering to help me. A jewelry manager who said I'll match the price online but then said I can't match the 50% off online. Rude, unhelpful and unknowledgeable even after I spent $300 and I'm a platinum Macy's card holder. This experience makes me never ever want to shop at Macy's again. Stay away!! read more

Macy's is like a ghost-town treasure hunt. You walk in, no one is around, no one's really shopping, you have to dig for what you're looking for, but once you find something in all of the junk, it's a hell of a deal. I went in looking for a suit. I wandered around for a while, grazing, before this lady who I swear was the same lady that plays Consuela in Family Guy, approached me. She was bent on selling me a suit and she succeeded. I mean, when the suit's $300 off, and 15% off on top of that, how can you go wrong? One piece of advice, I would say know what you want before you head in here. Otherwise you'll get sucked in by sales on low-quality stuff. read more

Return Only - not a fan of Macy's they ALL smell the same and NOT in a good way -- smells OLD, clothing is outdated pretty much everything is outdated about Macys read more

This is not really a bad location, but I think the actual building is just a little bit older and in need of some modern renovations to bring it back to life. They have been here for as long as I could remember, and haven't changed much over the years. It's also always rather quiet here, though they have three levels with many selections for clothing, and a decent men's section on the third floor as well. I come here on occasion depending on what I may need, but haven't really encountered too many problems. For the most part, the staff that work here are pretty nice and willing to help out with any questions you may have, and I've bought everything from formal dress clothing here to winter coats to dress shoes. With that said, sometimes the place is rather quiet, and you kind of have to look out for someone to ask questions instead of having people come up to you. They also have something here for anybody and offer a selection of clothing choices for different budgets, making it a very accessible department store for many people. I feel their sales are also nicely priced if you are someone who looks out for that! Also, I have found that returns here for items is rather easy, and they do take products make from other Macy's locations. Overall, a decent shopping experience, but like others here have mentioned I wish it were a little more lively with more staff around to help out with questions about the products that they carry. read more

Registers are really slow and average wait time for elevator is like 5 min. The whole configuration of this place is very confusing and easy to get lost. They didn't have the right size for the items that I wanted. Let down. read more

I wanted to get a new suit, so I thought I'd walk down to the Mall and check out a few places. I tried BR, Zara and then gave Macy's a try. I don't usually go there when it comes to clothing, but I've gotten a few things at their Marin/San Rafael location so I thought I'd check this one out. The mens' section is pretty lame/dated and for lack of a better word, I found the salespeople to be a bit creepy. Especially in the suit section. After the guy made his initial pitch and I told him I would let him know if I needed him, he lurked over my shoulder the entire time I was browsing. There's just something about the overall vibe here that made me want to get out and stay out. I doubt I'll go back unless there's something I have to have and their the only place to carry it. read more

I had been wanting a perfect pair of running shoes. I am training for a 15k. I walked in to the finish line area in the shoe section and Lynn immediately approached me and took great care of me. I told her I wanted to win this 15k and she said she would help me find the right pair to win. She brought me out 3 pairs of shoes. I picked my favorite and she still went above and beyond and went to ask for a second opinion on the pair I had chosen. It's the simple things that take your shopping experience from great to amazing. Thank you Lynn. read more

Love Macy's! Store is nice with great finds. Online order is easy and customer service great! My go to department store.

Just visited the newly built Macy's! Visited their beauty department, Estee Lauder, and they were so friendly. Absolutely loved their customer service, will be coming back again! :) read more

Loving the new Macy's. Great selection of makeup, clothes, and shoes. Staff is super helpful.

The coat I wanted was in Sherman Oaks, Ragina and team were so nice in helping me order the coat and shipping it to my house. What a great day! read more

The store is alright with its selection of clothing and shoes, nothing great but not bad either. The issue is the customer service. NOBODY will help you in any way, ever. I've been here many times because they usually have what I personally need... but customer service does not exist. You will be treated like a non existent piece of trash, and that is saying it kindly. read more

Great store. I had no expectations going into it like some reviewers so I was pleasantly surprised. I don't usually shop at Macy's much but it was fun to cruise through and see what they have. I thought the departments had a wide verity of items, especially the formal women's dress department, there were a lot of beautiful gowns there. The home and kitchen are were really nice too. I'll be back once the mall finishes it's remodel, since there isn't a whole lot there now. read more

I had to share this with all of the women who shop at Macy's. Last Saturday I was so excited to go to the opening of the new flagship Macy's opening in Century City. To my surprise , they have chosen not to have the Macy's Woman Department. I think it's pathetic and discriminatory. I can't understand the thought process that goes into leaving out an entire department, except the shortsightedness of this store manager. I hope you correct this "oversight" soon. read more

Mens Department. Shoe and dress shirt area. Older balding white man with an accent was very rude. Will never come back here. I always wonder why people who clearly hate working in a customer service field constantly work in customer service? read more

Unfriendly sales lady at the shoe department. First thing she tells me is "we are closing in 20 minutes" then brings out my shoes and places them on the counter instead of coming out to the sales floor....never had that happen in a shoe department before read more

I come here a lot because it is close to my work. I came here today to get some back to school clothes for my daughter who is starting school next week. There was not too many people around to help me. I did find some good uniform pieces in her size that seem to be sold out everywhere. read more

Are you kidding about eliminating the plus-sized department? I refuse to shop in a place where my friends and family are not welcome. Totally unacceptable in 2017. read more

I was looking for a a bunch of presents and thought I made a mistake to go such a busy place, but actually the staff was very helpful and attentive I just saw them recently training new seasonal staff and I can assure the management, training and hiring seasonal workers was well worth it. Very pleasantly surprised, thank you read more

Went to visit the new Macys and was extremely disappointed! Its amazingly big but you would think since its new, and big all sections would have a great verity, but the shoes section was very disappointing. I excepted much more. Its smaller then Beverly Centers and Sherman Oaks Macys shoes department. read more

It gets 2 starts for being the more organized Macy's I've been to since moving to CA. The rating is also due to the fact that they have no PLUS sized clothing. I was very disappointed. read more

Again, I would give it half a star if I could. This review is for the Clinique store inside of this crappy looking macys. It was ok the first time i went there, did some exchange and that girl was nice. But this time i went in, tried to do some return, this other girl was unbelievably RUDE! When bf and I walked in, we saw, (you know those ladies wearing white "lad coat" and they think they look professional? yea, we saw one old lady like that selling some shit to a young mom with a baby girl. we stood aside and waited patiently. but i guess that lady was just too old to see us waiting, or something, she just walked away after she completed the sale. and uhm.... we were standing there like a pair of idiot, thought she was on the other side of the clinique, (you know how they sometimes walk around behind the counter), so we went to the other side, found her disappeared. we also saw 2-3 cosmetic department girl standing in the hallway talking and laughing and whatever. So we spotted this one girl cleaning up something on the counter on one side of clinique. I politely asked "excuse me, could you help me with this, please? I just want to return them" She looked at me and said "OK". So I handed her a bottle of moisturizing gel and a tube of city block 40, both inside of the boxes with tag and unused. She took them and asked me "uhm, is there anything wrong with them?" I was like, uhmmmmm "I just don't quite like them". she said "oh ok." I felt a little uncomfortable cuz she kinda "questioned" me about the return. Then she turned around and did the transaction in front of the computer. All of a sudden, she turned to me and said: "Did you use the products? Cuz if you didn't, how'd you know you don't like them?" WHAT THE FVCK! So i told her that i bought 2 of the gel and i just decided i don't like it that much, but im keeping one of them cuz i opened it and used it. the sunblock was for bf but he found that he likes the one from Kielh's better. Thats all. Shes like, oh oh, ok. you know that expression ppl have when they thought they caught you but they really didn't and they feel embarrassed or something when they realized they're being ridiculous. So she had that expression on her face. She finished the transaction and gave me a macy's "easy exchange" card. I thanked her and left. I paid with cash when i bought the products, so i thought macys just won't give you cash back if you're returning? weird weird. Right when we were turning around and leaving the counter, my bf raised his voice and said "Damn, who does that lady think she is. Who the f*ck cares why i want to return something i dont want." Then i was thinking, yea, before i went in the store, i looked at the back of the receipt, it says that customers can return anything if they're not satisfied with it. Is it necessary to question customers when they return something? I don't know. But what I do know is that I shouldn't be so timid towards those sales ladies. I have my right too. so. Luckily she didnt write her name clearly enough for me to figure out what her name is, if she did, then sure enough i'll report her. Conclusion, the girls that work at the cosmetic department in Century City Westfield Mall are all so lazy, they just stand around and chat and laugh with each other. Maybe they would give you a look or they would talk about your outfit/makeup/jewelry/style when you walk by. That's about it though. Not to mention this girl was so rude and really who did she think she is. 1/4 star now. read more

My mom, daughter and I went shopping for blushes and lipstick at the MAC store located in Macy's at Westfield Century City last Sunday afternoon. Both the girl and the guy helping us were so kind and sweet! They truly brightened up my day. I'll definitely come back again! read more

This store has some of the worst customer service. I witnessed a salesperson be incredibly rude to an older woman today in the shoe department. The woman was just trying to get help and the shoe salesman was dismissive and very unkind to her. She asked to speak to a manager and he would not get one to speak to her. I had a return and he was useless with offering any assistance. Next time, I will do all of my shopping online and likely at another department store. Bad Macy's Bad! read more

Today me and my mother visited this store, before our movie. we picked out what we like very quickly and headed over to the register. We had limited time before the movie starts, about 30 min. The cashier was sooooooo SLOW that it took her 30 min to process two people in front of me with about 2-3 items each, and when my turn came, she scanned all my items, and then had to re scan them. it was really annoying waiting for her slow ass. Basically, i wanted to grab a quick grub before my movie starts, and slow paced employees prevented me from doing that. I had to eat popcorn. read more

I placed an order. Within 10 minutes of placing it I called to change the shipping address (their policy is 30 minutes changes). After 1 hour and 40 minutes, being hung up on 4 times, talking to 3 agents who couldn't speak English, transferred to a supervisor and sitting on hold 30 minutes, I was told it was too late. Not surprising they are closing locations. read more

Several years ago I posted a 5 star review. Service has gone so far downhill that I will likely never again set foot inside a Macy's. Seems like they fired all the good people and kept the cheapest. This was one of the mistakes circuit city also made. Service sucks now... read more

Not impressed with the "new" Macy's in Century City. Unless you are a 20 or 30 something who likes to buy expensive clothes, don't bother coming. I love Free People, Lucky Brand and INC and they had some choices but The Westside Pavilion Macy's has more choices and more sales!! If you need sales help while in the Macy's in Century City, you are in luck. There are several standing around eager to help if you are lucky enough to find something to purchase. read more

if u buy anything at macys and try to return... good luck. they will not accept any returns, if even you have the tag and the receipt. macys became the worst store ever. i will never ever never buy anything from macy's ever again. the sales people are nasty, mean, uneducated, not interested, unpolite, and rude. forget about macys... forget about it. and the prices are too high, u can find the same thing at ross for 1/2 of the price. don't buy at macy's unless u want to get stuck with the poor merchandise you bought for a very high prices. read more