Macy's had a great sale in headboards with frames. Paid cash March 7 and was told that it I would have it within the last two weeks of May. May arrives and no communication received from Macy's so I call. They tell me I would have it by June 12, 2021. The date passed and I call again. "It's in the warehouse but it take up to 9 days to process. ...After having lunch and calming down I decided to go into the store to cancel the cash paid order; they tell me that I have to call Customer Service for the refund and calling - - "it takes 2 weeks to a month for a Refund. ". WTH. - 3 1/2 months for a headboard and frame. - half to a full month for a refund on cash. ...Go figure. NEVER AGAIN, Macy's! Never ordering anything from you again. read more

I'm completely disappointed to see Macy's Departure Store has lowered its appeal and is equally dirty to Ross Store. It literally looks likes a MOB had hit the store. Employees standing,talking and can't even bend to pickup clothing off the floor. I walk out how disappointed it was. I rather drive out of town and support a store that Managment gets what it is to operate Retail.. read more

I had such a great experience with Nina in the men's fragrance department! My mom and I went shopping for something else and just wanted to see the men's cologne. She ended up convincing us to buy not one, but two men's cologne. She was so patient and sweet. I definitely look forward to going again and hoping to run into her. read more

WARNING! DO NOT BUY JEWELRY FROM MACYS! I purchased what I was told to be a rose gold necklace for my wife at Christmas time. Took it home and put it under the tree. My wife's opens it Christmas morning, and the clasp was already broken. Never worn or taken out of the box. So I take it back, they ship me a replacement. Ok good. Well, were 6 months later and my wife has worn the necklace maybe 5 times only on special occasions. Never worn to bed, always hung up when not worn. So I go back again this past Saturday, talked to the lady at the jewelry counter. First thing she ask was, "do you have a warranty"? I explained to her it was only 6 months since I purchased. She said sorry, there's nothing we can do for you without the paid warranty.... said ok thanks, now I know to never buy from this Macy's again. Ive spent thousands just in the jewelry department over the past few years. So I decided to take it to a jewelr I have done business with before. He asked me if I got the necklace from Macy's or JC Penny. I told him Macy's. He then told me that it was silver plated and dipped in rose gold. He laughed and said "well, you learned the hard way about buying from department stores" ... he replaced the clasp with a quality replacement and charged me 40 bucks. I'm writing this to let you know this entire corporation is a fraud. They mark up jewelry 70%, then put it on "sale" for 50% off and you still end up overpaying for sub par products. read more

Watch for the prices at this store very closely. That have identical items on the racks with items that have a much lower price. It is impossible to see the difference between the two unless you read the UPC. The items are the same but have different UPC's. One scans about twice as much as the other. One is on sale and the other is not. Clearly a mistake in the system by forgetting to enter both codes. The sad part is that the person in charge wouldn't admit to the error or promise to correct it in the system. They did, however, give us the lowest price. Someone else would have ended up paying double. read more

Pissed I'm in Macy's right now and I picked up a shirt in the "Last Act" section for $9.99. The shirt was ringing up $24.00 and they tell me that I can't get it for the price that was CLEARLY marked on there, which THEY did. This is the third time that has happened at the Moreno Valley Macy's . I WILL BE CANCELING MY CARD read more

I love Macy's. Their sales are great. I had a knee replacement and have been shopping on line. I have never returned any thing that I have brought on line. read more

Hands down Macy's is my favorite department store every Holiday season! I am a perfume connoisseurs and my brother has always purchased my perfumes from Lisa who is the manager of the woman's fragrances. Anything having to do with fragrances Lisa is your girl! I also appreciate the gift with purchases that come with the perfumes. Such a variety! Ashley in the Lancôme department is also very helpful and displays excellent customer service! Stop in and say hello to these lovely ladies and they will make your holiday shopping worth while!!!! Merry Christmas and Happy New Years!!!! read more

Carina has a very bad attitude. She should'nt be chewing gum while talking to customers. Her manager did not even care about the misunderstandings we were having, they were like "whatever" I was the one trying to have the best attitude. read more

Just called looking for Ralph Lauren baseball hats and Ashley in the men's dept found me two stashed them for me and was on it!!!! Great service!!! Thanks Macy's read more

One of my favorite places to shop. Was just a little disappointed I bought some shoes that did not fit properly, and was not able to exchange because they said it had a scuff on it. I wish I could of changed shoes but it's not like I carry an extra pair when I go out. Other then that excellent service as usual read more

If you shop at Macy's you must visit this location and speak with Julie at the perfume counter. Her customer service was exceptional and exemplary I am beyond pleased with all the help I received. She is very kind, knowledgeable, and professional. I will be sure to visit this Macy's and Julie again:) read more

Macy's - Department Stores Near Me - Moreno Valley, California

Not one of the best Macy's I've gone to...even the one in the Tyler mall in Riverside is horrible when it comes to selection and choices! I basically only come here in the hopes of finding something very general..or maybe just for the fragrances. One of the positives of this Macy's is that it has a MAC cosmetics counter, which means I don't have to travel to Riverside to stock up on that if need be. STAFF: Sometimes it is hard to find a staff member to assist you, which sucks...I often find myself crossing onto other departments to actually talk to someone. The shoe department is horrid. Such a sad shoe collection....it breaks me heart. read more

This review is for the Mac Cosmetics booth in Macy's. To say that their customer service is the worst would be implying that they had customer service to begin with. Awful! Terrible! God forbid you get in line and try to buy something - it is a total LIFE SUCK. You do NOT get acknowledged and it takes FOR-EV-ERRRRR (sandlot style) to even get a sideways glance your way. I went STRAIGHT to the counter knowing EXACTLY what I wanted while customers who were helped by a sales associate got to cut right in front of my face. What killed me was the sales associate asked me "Have you been helped?", To which I replied, "No." Then the lady said: "Okay, I'm going to help you" (Points to a customer waaaaay in the back of the line). Yes, ladies, THESE are the people you will be dealing with. Annnnnd with that ... good luck. read more

I consider myself a very patient person. I shopped around and found what I needed. I timed myself in order to be able to get to my car at a certain time. (Nap time for 11 month baby) I was in the second floor, and looked for a person ro ring me up. I looked through the whole floor and couldnt find 1 single Macy's employee. I then walked downstairs and another employee told me she couldnt ring it up because it wasnt her department. I then went back upstairs and waited in from of the customer service in line until someone appeared. 30 minutes later. I see someone. She is walking around the store with some ladies. I try not to get upset because it seemed like she was helping but I was very upset at having to wait so long. 45 minutes later from when i orginally got in line, I am finally getting ringed up. I almost cried at frustration. I was not rude and didnt mentioned this to the women. I stayed because I really needed the pan, only macys had this particular pan in stock ... I will most definitely not be going back. Customer service : NO STARS Only redeemable aspect of my experience which is why I am okay with it being 1 star is the reason that this Macys is pretty big. read more

The service here is a joke! Macy's Managers: When there's a big sale, make sure you have plenty of cashiers open. Wait time is a joke!! And this is All. The. Time. read more

Online pick up is horrid. People who call in have priority over people that drove here and stand in line. There are no visible name tags. Guess that's good for them because customers cant complain about a direct person. read more

Well, guess I'm not the only person that is giving Macy's a bad rating! I would much rather be giving you a 5 star, I really like MACY's... I had return items today... your sales representative was absolutely awful! Her name is Ari; she was rude and very poor customer skills... Keep hiring people like her and you'll continue to get poor ratings... read more

I like the one at Tyler mall better. I am not sure who stocks their inventory but sometimes its just terrible. - always out of stock or just does not have it! How can i buy if it isn't in stock?! Another issue I have the staff does not seem to be that friendly. They don't really seem to want to help you. Maybe its the fact they are under staffed most of the time I'm not sure. Just come here basically because its close to my house. read more

Hey Julie or Julez in the perfume or mcm department is literally the beat so kind makes the customer happy even if they not paying

The cosmetics sections (LanCome & Fashion Fair) never ever have shades for African American women. Tired of having to go to 5 different Macy's because Macys stores are always out. Goodbye Macy's -- hello Sepbora. read more

Came in to exchange somethings i had got and didn't work out. The exchange process was great and i had no problems. But my friend wanted to get some make up and it seemed the girls where more concern about talking about their personal lives than helping us. I like macy's but maybe we will go to Ulta next time read more

Purchased an item and the cashier failed to remove the security tag, ugh! called in, was told to simply bring in the item with the card I used to purchase it. Easy enough, I thought. Came in with both, didn't keep the receipt, I don't usually on low ticket items. Well what should have been a quick in and out didn't quite work out that way. I was told they couldn't remove it because I couldn't prove I had purchased it, they later ran my credit card, and after proving I was not a thief, removed the tag. I resent that I was inconvenienced, having to return and wait for them to "prove" my purchase, for something they failed to do. I don't think they ever got that part. read more

Thank you Josh Castro for going above and beyond to make sure I was a 100% satisfied customer! Thank you and may 2019 bring further success in your career and opportunities. You made today's visit to Macy's an exceptional experience. Once again many thanks! read more

Two stars because at least the public restroom was unlocked and fairly clean. Beyond that, might as well go and spend less money at (ugh) Penney's. The past three times I was there, I went to the register expecting to spend less than what they tried to charge me. When I questioned this, I got all these explanations about how this coupon doesn't work with this item, or the percentage off is different because it's a certain kind of item. Fine. make that CLEAR in the first place, and maybe I'll give you a chance. But Macy's hides it and then hopes you'll be too invested by the time you're at the register, and just buy the item. All three times, I told them thanks (no one deserved it) and walked away. Another time, I went to return some shoes that had been worn once, when tried on in the house, on on a carpet. They gave me a hard time and attitude saying I must have worn these outside, but they would take them back "just this once". Luckily, once was all I needed, because they've made it clear at Macy's that they DON'T want me to shop there. And I won't again. read more

Selection is better than the Inland Center store but the staffing is so much worse. Never enough staff and they are always split between sorting the continuously disheveled racks and trying to serve. Situation isn't helped by the fact that so much is crammed into the store so it feels cramped and overstocked. I'd love to love this store as they treat me really well when it's empty but they just can't deliver when there's a sale on or large numbers of customers like at the holidays. Merchandise is very focused on the local demographics so if you're not in this segment you can be easily disappointed. read more

There is NEVER anyone at the Fashion Fair counter when I go. No matter what time of day or night I go, it is always empty. No one else really wants to help, unless ur buying the products they are selling. And I missed out using my Macy's Money, so I'm hotter than fish grease!!!! read more

Where do I even start I ordered Christmas presents online a week and a half before Christmas and shipping said 3-5 business days. Only one of the three items and in time. The other two where a whole week late! And when I received the last item arrived it went to another address I had on my account. Not the one everything else was sent to! And that's just the beginning when I opened the bag I come to find the box is all messed up and ripped and then I open it and the ear rings are missing. Now I'm pissed!! So I call and customer service and the girl favorite word was "anyways, so anyways" just to find out that the gift I bought is not available anymore! So there was nothing they can do for me. So done w/ Macy's worst customer service ever!! I wish I could have put no star! read more

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Love Macy's but I am a bit disappointed with them today. Received a gift card for Mother's Day. Bought a pair of sandals. Received them in 2 days and they are visibly worn! Really, Macy's? You pass worn items off to your customers as new? Unacceptable! This was an online order. I'm really disappointed! read more

When you shop at Macy's, your expectations for quality and service are higher. Today I walked into Macy's in Moreno Valley, Ca and it looked horrible the shoe department looked like a discount self service shoe store, if that's what I was looking for I would shop anywhere. I'm seriously thinking about closing my account or driving the extra time to go to the Riverside Store at Tyler Mall. read more

Macy's - Where's the customer service - Department Stores Near Me - Moreno Valley, California

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Just read the other reviews. My experience is basically just mirroring them -_- Sloppy shoe department, bad customer service, total price gouging, then fake sale prices on jewelry. I'm just patiently waiting for Macy's to go out of business and for a Nordstom Rack to replace it. I'm about ready to shred my credit card as well. I can't believe I'd rather shop at JC Penney's now! LOL read more

Well today i went to Macy's to buy a gift for my sister. In perfumes department Sharon Lopez Greeted me very well and showed me best collections finally ended up getting Chance by Channel. Sharon was so helpful and she wrapped it up for me in a very nice and decent gift wrapping paper with a Ribbons on it. Looks really awesome Thank you so much Sharon Lopez ! read more

Macy's - Sharon lopez wrapped it up so nicely - Department Stores Near Me - Moreno Valley, California

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The quality is great no matter how they are made. The savings are incredible and I love the coats. It was tradition to shop there for back to school shopping and it was what made school in general a great experience. read more

One star because I had to soo disappointed with MAC I had my make up done for my birthday August 4 and it was the worst experience I have ever had super rude Girl had to tel her I hated my eyebrows and she had to them off and do it again she just had this rude Ora about her...... overall I will never step a foot into this MAC ever read more

5 stars for Beatrice in the furniture department! She was so helpful in getting my large order put together and sorted out, as I originally ordered items from a different Macy's location, and then came to this one to add on to it. She solved all my issues, was not pushy whatsoever, and checked up on me throughout the process of delivery. The pieces look great in my new apartment and everything went smoothly. Only slight downside is their furniture runs on the pricey side, but if you can find a good deal, it's definitely worth the extra money! read more

I purchased a Michael Kors purse from this store in February. The calf has become blotchy and faded within a few months. on or about 6/6/2020, once the stores opened, I attempted to get a store credit, which was refused because I didnt have the original receipt. I provided the tags. Not good enough. I was told that losing the calf hair on this costly Michael Kors handbag was "normal wear and tear". After a few months? How much wear could it have been? We have been on lockdown since March! I called and left messages with Corporate on five occasions. No return call to date! No response from Michael Kors regarding their faulty handbag! read more

I gaive macys zero star in Moreno valley mall. I was in the purse department looking to buy a mother day gift.when the cashier never help me out with anything i was trying to buy multiple purses. At this location but the cashier did not have very well customers service . I dont recommend this store at all i will never again go there. I will just go to Temecula mall that cashier is in the wrong profession. read more

My wife and I were out looking for a certain Cuisinart Air Fryer we saw online that Macy's had on sale. We had stopped by one Macy's Store and the sales associate told us there wasn't any of them in their stock room and suggested we go online and order it to be sent to the store for pick up. We decided to check the Moreno Vally store just in case they had one. Now mind you the last associate was friendly and courteous, but Moreno Valley's associates went the extra mile for us! First there was Scott, a very pleasant gentleman who also had to go to the stock room to look for the specific Air Fryer and found they also didn't have it but asked us if we could wait a few more minutes that he could check another stock room. When he returned, he had our Air Fryer in hand. Awesome! Next as we were getting in line at the checkout, a very nice young lady whose name is Carmen noticed we were a disabled couple and asked us if we would like some help getting the box out to our car. She then went to retrieve a cart to do this. Then there was the associate at the checkout whose name is Miracle. She also was very friendly and courteous. Now as we arrived at the door, and I left to bring the car up to the curb, at this time knowing that my wife was on oxygen Carmen said to my wife that she should wait inside the store so my wife wouldn't have to wait in the heat while I brought the car around. Then as I pulled up to the curb Carmen assisted my wife to the car first to get her into air conditioning and then loaded our purchase into the car. Carmen is such a beautiful person and a wonderful example of customer service. Scott is a person who also goes the extra mile to meet customer satisfaction. My wife Jackie and I applaud not only these wonderful associates but Macy's too, for finding and hiring these wonderful people for their sales staff! We will recommend the Moreno Valley store to all we meet. Thank you so very much for an awesome shopping experience, Frank and Jackie Johnson. read more

Why Mac whyyyy do I have to spend a hour here to buy ONE thing! And it's not like I don't know what I'm getting, I've been buying the same item for years! You basically have to beg the employees to help you! I've tried so many different ways to get helped and nothing works lmao! I need to go back to online ordering because this is ridiculous! read more

Rude employee, I was walking out of the store talking to my friend that works there as I was walking out the store. One lady told me with a loud tone that if I needed something that I can't talk to her because she is on the clock. Then started to kick me out. I was already leaving the store in the first place! Super rude employee UNACCEPTABLE. This was at the Macy's Backstage that just opened. read more