I like the size of this Macy's, with several floors of shopping, a couple of restaurants, and a starbucks. I walked through all 7 floors. There were MAYBE 3 employees who were helpful. Some looked outright surly. Do better people, you have a customer service job. read more

i don't shop for everything at the big macy's BUT for certain things, they really do have a pretty damn good selection. their shoe section is gigantic. i could get lost there for an hour or two easily, and have! great selection of underwear and bras as well. selection of make-up, jewelry and watches isn't bad either. I always see gold and silver 50% off. return policy is also a plus, i think you have 180 days. sales staff is okay... depends on how busy it is. they also have frequent sales with okay deals. i usually don't shop for clothes, only because the one's i like are usually too expensive. plus, there's just so much, its a little overwhelming!! all in all, what you'd expect and maybe a little more, from a department store. read more

Macy's is like the Starbuck's of department stores. San Francisco and its immediate area alone have about 15 stores. Out of those 15 though, I only shop at this one. It is the largest in all of NorCal, and thus has the best selection of everything Macy's would have to offer. Since it's the flagship store and is located in prime retail space, it is also the most visually appealing. And ever since they updated and expanded their Impulse section, I hardly go to Nordstrom's 4 blocks away anymore. This Macy's is highly understaffed though, especially in the shoe section. (Oddly enough, there never seems to be a shortage of those cosmetic ladies out front to hose you down with random perfumes or try to lubricate your hand with some new miracle cream.) But when you do find a salesperson, he/she is generally pretty friendly and presentable. As opposed to the store at Ghetto-monte in Daly City where the workers sag their Dockers and greet you, the customer, with a " 'sup" and head nod. read more

First off, Macy's have a large furniture selection to choose from which is great. My partner and I decided it was time to start upgrading our furniture. We can both be indecisive and we literally spent 8 hours (no joke) looking at every sofa set in the store! We were lucky enough to have Steve help us and he was just brilliant. He was candid about what he thought was good value for money and which pieces he thought would be most durable. We found Steve to be friendly, warm and very knowledgeable and although I thought we'd have been able to pick out a nice sofa set, we would not have been educated and thought about other variables that are important in buying furniture. After settling on a white sofa set, we ended up changing it for brown and Steve took care of the whole process for us. It went smoothly and we are just thrilled with our gorgeous new leather sofa set. I look forward to working with Steve again when we start purchasing our dining room set. If you're on the hunt for new furniture, definitely stop by and chat to Steve. Thanks again! read more

This review is specifically for the Watch Repair on the 6th floor. This place is the biggest rip off you'll EVER encounter. If you want to pay 4 times the amount for what something is worth, come here. Otherwise, please oh please take your business elsewhere. I had been coming to Macy's to get my watch batteries replaced for years and had been paying about $12-$15/battery. Recently, I came with a Timex, a no name watch, and two Tag Heuers. One of the Tags I had brought in a few years ago. The woman at the counter told me that if she were to replace the battery, they couldn't guarantee the water resistance. Yes, same speech I was prepared to hear from past experience. I said ok, and off she went. When it came time to pay up, she told me the total would be $125.31. What??!!! Huh???!!!! Turns out the Tag batteries were $40 each. That's INSANE!!! Unless they were Tag batteries, which they weren't, I don't see how ANYONE can justify $40 for a freakin' watch battery! I was incensed. She even had the gall to tell me that it was my fault because she told me the price upfront. Um...that would be no because if she had told me about the $40 battery, I would've promptly left. I guess that's why they don't post their prices for everyone to see so that they can charge you whatever they want. If I could give negative stars I would! read more

The Mens clothing is located in the other building. It was hard to find with the construction on the main street (Stockton, I believe). But I found it. Store seems to be older than others I've seen. Sales clerks were busy as I didn't see many on the floor. The Red Tag sales are nice. Too bad many stores I heard are closing. What an icon type store. What would News Years be without the Macy's New Years parade in N.Y. read more

Never ever use Macys.com to BUY or especially return jewelery-- I bought my wife a diamond necklace for Valentines Day, and due to their policy of "easy returns" we went to the SF store only to find that anything you buy on Macys.com can be returned there EXCEPT jewelery which requires that you use their pre-printed UPS label. Fine-- except the instructions tell you to write down a "tracking number" that is not actually a UPS tracking number, just a Macy's order number. I labelled the box and put it in a secure UPS drop box, and the package ed. It then took me 5 months to find out that UPS lost or stole the box, and I have NO RECOURSE TO GET MY MONEY BACK. Macys.com sucks big time--they even went so far as to tell me that they were refunding my money to my card since their systems is messed up, and they simply DID NOT and WON'T--though it took me 2 more months to wait for the phantom refund. NICE. read more

I really like this Macy's, but it's a little hit or miss. The first time I went there, the ladies who helped me were super sweet. The second time I was there, service was lacking and everyone I came in contact with was cold. A customer was basically yelling for assistance and didn't get any. Both times they scanned a coupon and I got an extra like $8 off or something, so that was cool. I will probably go back and get lost I'm this massive store again, but don't expect fantastic customer service. read more

'Tis a very sad time at Macy's these days (though the decline started when it was bought by KMart parent FedMart). Yet there is still fine work to be found by the staff. After being bounced all over the phone tree, I finally reached a woman named Diane in the cooking department. Although I was trying to reach lost and found, Diane patiently and cheerfully explained the lost/found process to me and told me the best time to call. Definitely deserves a shoutout. read more

Stupid and rude shop assistance (well, they don't offer assistance). When we pay at the cashier, the cashier asked for the name of the person who helped us. Well, he didn't give us his name. The cashier was so rude saying the shop assistance works for commission. Fine. What did she want us to do, find him? She acted as if it was our fault that we didn't know the name of the person who help us. The shop assistance in Macy's are dumb compared to other stores, just a touch better than Walmart. read more

The thing that differentiates Macy's from other retail stores is their CUSTOMER SERVICE. When every other store and company's customer service has gone south ~ Macy's stands alone. Their sales people are 1st class in every way and just last week when searching for something in The Cellar kitchen dept, they didn't have an item that I was seeking and instead of trying to sell me on something else, the knowledgeable sales person directed me to another store (not Macy's) where I was able to get it. I would also like to give a shout out to Charles in the Furniture Dept. A couple of months ago I purchased a chair that was custom made for me. He told me that it would take 10 weeks, and instead of just processing my sale and moving on to the next one, the guy took the time to call me along the way too, to ensure that the pattern that I selected was the right one after the factory sent me a confirming swatch of the material, and then when the delivery was going to be scheduled. In these days of downsizing and stores going out of business, it's a miracle that Macy's is still in business with their ridiculous weekly sales, mailing of glossy catalogs, and the dire economy. But the reason is simple, it's the incredible hands on service that people like Charles provide to their customers each and every day. read more

Great service! 5 stars for Gary in the watches department for great service and attentiveness! Also thank you to Omar for being super nice!

This store is one of my favorite Macy's. It's so vast and I tend to get lost in here- it can definitely be overwhelming. I like the This is It section. There tend to be items that fit my small frame. There are always Sales going on. During the springtime, winter puff coats went on sale for $16.00- such an amazing deal! I never get stuck in a long line and the dressing rooms are very spacious. The customer service is great too. read more

I had one of the worst experience on 30-Dec-2012... The Macy's store closed @ 7 ( without us knowing about it ) .. my family, along with my kid were in the lower floor to grab some food ... ( Note that the store was really crowded - being holidays and all ) ... Since ALL the stores / restaurants that provide much needed food close at 7 pm on Sunday, my kid was in tears as she was really hungry after 2 hr road trip + 30 mins to get a parking !!! I stepped out to the local vendor to get something for my kid to munch on till we get out .. . Here's when the problem starts ! : The security guy wouldn't allow me to use the escalator ( the only way to go down ) .. I am 6 feet 2, 230 lbs and this dude was @ 5 - 5 , 120ish .. I requested him to let me go as I have the only cell phone and my family is waiting down for me... he simply wouldn't let me go !!! I requested again , decently as I did not want any trouble, he was like " You should have planned it accordingly ... " And I was like " If I knew @ this, I wouldn't have come over to this store in the first place.. " .. then he said the all right .. just get off my face !!!! Some nerve this guy had... !!! I couldn't take it .. i climbed up the escalator again and asked him to call his manager !! he became a bit scared that how can a south asian raise his voice .... I was so angry , but I decided to play it cool... I never expected such behavior from any one @ Macy's !!! Once I dropped over the food over to the family waiting down, I came up immediately to report this guy... and guess what ... no one could find the store manager.. ! I was getting more and more frustrated ... and then I raised my voice stating that I plan not to leave this place till I see someone in charge .. Asmaa Rashid then was asked to help me out ... She is really sweet and understood the problem immediately.. I really needed some apology at this time... Asmaa mentioned that since the security is busy with handling crowd and also that her apology hardly mattered to me, she will get things escalated over to the management.. I have left my business card with her and got her information... She has promised me that I will hear something from Macys pretty soon.. I am still awaiting any formal communication from them,... Unless I hear from them, Macy;s has lost one of their loyal customers for life ... Lets see how they handle this one ... I plan to keep this post updates once I hear something ... If I hear nothing from them, I plan to lodge a formal complaint with the regional manager in the next seven days... I would encourage all the people who are reading this horrible experience that I have undergone, to be safe and be prepared to be insulted and be discriminated ... Till later... [ update on 1/13 ] Still no updates / apology [ update on 1/22 ] Still no updates ... sent an email fo Asmaa ,,, more later, read more

your store has the most broken phone system I have ever experienced!! I called to find out if a package I left had been found. I was forwarded to Lost and Found that has a full voice mail and no way to speak to or leave a message. I subsequently called back five different times to be transferred all over and then back to the main menu. What a mess! read more

STAY AWAY from this predatory company. Not only have they fictitiously charged me for something they will not speak to me about, they continue to negatively affect my credit rating. Good news Macy's -- I still have good credit; bad news MACY'S is a horrible organization. STAY AWAY! Everything there ends up at a Marshall's or Ross near you for 75% less very quickly. read more

This is for the FURNITURE department only. We bought some pretty high end couches from here and went ahead and got the worrynomore warranty. Was told that if we didn't use it, it would basically pay for itself as you would get a Macy's gift card. So we did and then came to realize that the card could only be used for furniture. Okay, a little annoying, but we probably should have read the fine print. So then we pick out something from the furniture department and find something we like and go to pay for it and for some reason it didn't count. The reason the manager gave was that it was an accessory. It was a TV stand. Other TV stands were being sold, but this one was an accessory, the others were not. Still doesn't make sense to me and the explanations were pretty weak. Pretty disappointing and sneaky for a place like Macy's. Will definitely be getting future furniture at a place with better customer communication and service. read more

This is a review of just Craig Bishop in the furniture department, most of Macy's customer service at this location is mediocre. I went in to look at couches, with a dog, and I was sitting on one and he came up to offer his assistance. He was the most friendly, knowledgeable and helpful sales person at any Macy's I've been to. I gave him some parameters of what I was looking for and a budget and he helped me decide on the perfect couch, and he wasn't pushy at all like some other places are. He even mailed me a hand written Thank You note. If all of Macy's employees were like him their company would probably be doing a lot better. If you are looking for a new couch go see Craig. read more

If your looking for big ticket items such as furnitue, CONSUMERS BEWARE! I purchased a piece over $ 2000 I saw the same item on sale 3weeks later, I paid for two xtra chairs and the add said it came with eight not six. I thought l'll just call customer service and I'm sure they'll take care of it and make it right. Boy was I wrong I called for a price adjustment and was shocked when told of their policy. Price adjustments are only made within ten days, I was told to return to the store and maybe the sales rep could help, and this came from a customer service manager. when I shop at major department stores I expect a better return/adjustment policy then a second hand store. Lesson learned, don't make major purchases until 4th of July sale. So disappointed in macys read more

I had a problem in March of 2017-----my experience was out of the frying pan into the fire. I had to talk w/ customer service [3 times] which was LOUSY. To date nothing was done about my situation. Just recently, I had to be proactive & had called again. Wish me luck! There was no excuse for a store that is over 150 yrs old to treat their loyal customers in this fashion!!!! read more

My husband bought me diamond earrings there last Christmas. On the receipt, it says they sold us .5 carets (or about .25 each). I lost one earring, which was a bummer. But what shocked me was that went I went to a repair place to find out how much a replacement cost, the jeweler told me that the diamond earring that I had left had a CHIP in it, AND it was 20 percent smaller than what Macy's says on its receipt. So I went to the store to ask what's up, and they said -- yes, even though we know it's basically impossible for a civilian to chip a diamond, we can't verify what happened outside of our store. So, tough luck. I feel so frauded. Definitely don't buy anything of value at Macy's unless you walk in there with a loop and know what you're doing. TERRIBLE SERVICE. read more

Came here to get an engagement ring re-sized on Thursday at which time they told us it would be available for pick up Friday, and at the latest Saturday, with a due date of Sunday on the slip. Called Friday and they had no record of the ring ever being completed. Called again Saturday and they told us 3 times to call back in an hour and check again. As things turned out they hadn't even sent it off to be re-sized yet at that point. They then told us that the earliest they could get it back by is Tuesday if we still wanted it re-sized. Worst customer service experience ever. I don't care if it was a simple mistake of putting it in the wrong bin, you don't mess up someones engagement like that. I will never shop at another Macy's store again, and neither will my fiance. read more

WORST customer service ever, I went to return a eyeliner and I had a receipt and proof of purchase - not only they did not return it but they even had the audacity to tel me " you could have bought it at nordstrom" my god look at the receipt it says Macys. Even manager gave me hell cause the eye lines was used. this is BAD this is real BAD business practices Macys. read more

I love to shop at Macy's Union Square in San Francisco. It has everything and more with different price options that make it affordable. No wonder Macy's is still around where other department stores have disappeared. Only negative thing is the Parking around Union square, which is always a challenge. read more

After finally being convinced that jeans that cost less-than $40 do not, in fact, look super-sexy, I consented to bringing my credit to Macy's in Union Square, rather than combing through the discount racks at Chez Marshalls (it feels good to confess to my secret shame). And y'know what? It wasn't too bad. Yes, three straight hours on Super Bowl Sunday, culminating in perching myself on a makeup chair in the YSL section while sassy GF bounced from counter to counter looking for the right cleanser morphed me into both Grumpy and Sleepy, but the shopping itself was great. Found a pair of Seven jeans that actually fit perfectly, thanks to a very helpful salesman who was able to locate a brand that works with my Charles Barkley proportions, then GF spotted a $250 Armani shirt for $70 that also, miraculously, fit, and finished off with a very solid pair of Kenneth Cole shoes that are almost as cool as the KC creme mules I've been wearing every day for a year. Top it off with two cheap belts and a pair of Steve Madden sunglasses that they forgot to charge me for, and I felt both VIP and badass sneaking out with my ill-gotten booty. 4 stars for selection, helpfulness, and lax security. read more

I admit it, I'm very particular about the stores I shop at. I like fancy shopping bags and tissue paper, big, luxurious dressing rooms in pink and fawning, attentive service. But, since I'm getting married this year, I have become a little more price conscience. I went to Macy's downtown for the first time in years and despite the garish lighting, the dark and dank dressing rooms and the multitude of messy sales racks, I found myself not hating Macy's. Macy's has every trendy brand imaginable-- Trina Turk, Nanette Lepore, Cynthia Steffe, BCBG, Seven, Theory-- everything you would find at high end boutiques except cheaper and at a lot larger quantity. Their sales rack had quality, in-season items. The service was very pleasant as well. I would recommend going on a mid-week though to avoid the crowds! read more

What a nightmare. Agreed - try to find a salesperson. Why do they make the poor sales staff put a tiny sticker on everything and scan it when you buy it? I know, to avoid people returning stuff there which has not been purchased there, but really. And the constant solicitation about their credit card is just so aggravating. I had a Macy's credit card but had not used it for years. One day I dug it out of the drawer to buy a Cuisinart on sale. Lo and behold, it had expired, but instead of renewing it, they did a hard credit pull and signed me up for the Macy's VISA without asking. I used the "new" card to buy the Cuisinart with a 10% "new customer" discount but never activated the card when it came in the mail. I mean, having to drag the salesperson to the sign to prove to them that this was on sale because the sales price did not pop up on the register... I hate to walk into a store expecting lameness but... sheesh. read more

came back on Veterans Day to use my $40 rewards card I got from the last shopping spree cause I realized it would expire next Wednesday- got a pair of tuxedos style pointe leggings for free with the rewards card read more

I'll stop in here occassionally and even more occassionally I'll find a deal. Mostly hit up their clearance sections. One thing that bugs is the attitude of some of the sales clerks - very stuck up. Which for any sales clerk is silly- they're in a service field. Even if they think the customer's scum they should be able to hide it read more

it's my favorite Macy's! the location is smack dab in the middle of the union square and the floors of clothing and accessories here make it a winner. the girl at the chanel makeup counter introduced me to a couple of nice new products and a new look! happy camper over here. read more

One word: overwhelming! Must be the largest department store in SF. Must be taken in small doses. Today was shoes. Thank goodness Rizza was helping me. She was fantastic, finding me a new pair of shoes that hadn't been worn when the first pair of booties she brought me was the floor sample mate. Sold! read more

I'm a shopper and like nice things. The Union Square store (ONLY Union Square Store) has more selection in designer departments then Saks or Neiman. In addition, everything goes on sale, eventually - and the sales are much better then at more 'fancy' stores, and when you combine the mark-downs with the coupons you get in the mail - well, you end up with half decent prices on some VERY expensive items. They carry D&G, Just Cavalli, Moschino, incredible selection of jeans; there's a cute Miss Sixty section, Laundry by Shelli Seigal, Tahari, Theory, great DKNY section. And there's more - the SHOE department is incredible. I take shoes seriously and only buy quality, well-made and good looking shoes; if you can't find something you like in downtown Macys, something is seriously wrong with you. (maybe you can't afford it at the moment - but don't worry, it'll go on sale.. although, even then, might be expensive). Sergio Rossi, Spiga, Kenneth Cole, high end 9West, very cute Carlos Santana, Moschino, etc.. need I say more? Service - the departments where I shop have some very good, knowledgeable and courteous people. Overall, I think their service has improved over the last few years, although it could be hit or miss. Parking - unless you come on a Thanksgiving weekend, O'Farrell garage should be available and it's very convenient. Food - don't bother with the Cheesecake factory, there's always a line, it's overpriced and very loud. They do have some good appetizers, but overall, there's so much good food in that area, unless you're a tourist, don't bother. Men's Department - the same review applies. Excellent selection in designer section (3rd floor i think). Amazing variety of jeans, awesome sales. You won't be waisting your time. I've always been able to find things for the men in my family, friends, etc. Can't speak for the rest of the store - I've never been. One last comment - I don't mean to sound like a snob with all the designer brands, etc; It's just that I've found that for one, designers have better quality and better Designs; 2, if you you buy smart, you won't be paying that much more and 3 things will last you a lot longer, so you won't need as much staff. there're also some timeless designs that don't even go out of style. Have fun shopping!! read more

Four words: MARC by MARC JACOBS. They've got it here, from contemporary to bags to sunglasses. If only the other Macy's locations carried more of the line, it would be so much more convenient for me. The impulse department here is denim heaven! read more

the shoe department could use some serious help. i literally stood in the middle of the aisle, waving the display shoe back and forth, for several minutes until one of the only employees that seemed to be working came and helped me. other employees stood around, picking crust out of their ears and gossiping with each other... downgrade. read more

Today I had a terrible shopping experience. Macy's lost a $2000 sale because of poor customer service. At about 3:30 pm this afternoon on Wednesday, March 18, 2015, I went shopping at Macy's San Francisco, Union Square. I carefully reviewed the jewelry in the fine jewelry department, locating the items I had come to purchase. After waiting about 15 minutes, I asked a security guard, the only nearby person, who the sales person was for the area, and she found one for me. However, the sales associate did not work at the very counter I needed help on and proceeded to tell me this and walk away. After patiently waiting another 15 minutes there was no sales person around and no one asked me if I needed help. In the far distance there were people in fine watches and other nearby counters laughing and talking with each other and having a good laugh with some personal friends. Meanwhile, I was unable to purchase the items I had to come to buy. Finally, I asked a gentleman wearing a Macy's badge if I could speak to the manager. He said he was the manager. When I indicated that I was unhappy and that I had been waiting for quite a long time he ask me what I wanted to buy? No apology, no personal offer to help, and no gracious welcome after having received little or no service. When I indicated I was interested in some items in a particular fine jewelry counter, he repeated the question, "what do you want to look at?" Finally, I replied that I was interested in multiple items and I did not understand why I had to pinpoint a single item in order to receive service. He then hurriedly stated he was trying to make sure a sales associate could show me what I wanted to see. But, this made no sense since multiple items of different kinds were in he case: gold, pearls, earrings and such. Anyway I thought, it shouldn't make a difference what I was interested in, and whoever worked that counter should've been able to help me with anything at the counter. He then proceeded across the floor to retrieve a sales person ostensibly, but the sooner out of sight. Five minutes later a sales associate emerged, stating as she approached me, "I'm not really working but he told me to help you." With that statement, I politely declined her service and asked to speak to the manager again. When I indicated my displeasure, he seemed surprised. When I recounted my experience shopping at Macy's thus far, he seemed annoyed and still somewhat disinterested, and said, "sorry about that." I then stated that "you lost a sale today." I then walked away. Macy's used to be a great store, but the last few years has seen steep decline in sales and I can tell you this is partly due to the poor customer service. I'm not sure if this was racial profiling, bad time of day, or to simply lazy, untrained, unprofessional, disinterested employees. No one seem to care that I had come to purchase multiple items I had considered. As I huffed out of the store, I slipped my Macy's card back into my wallet. I am still trying to decide when and if I should cancel my account, and what are the sloppy employees should be excused. I stopped shopping at Macy's for 10 years because if their poor service and only recently returned in the last year - during which time I bought a large ticket item in jewelry and many other items. The fact that I would be treated with such disinterest and such a cavalier attitude is outrageous. My friends and family have stop shopping there for the very same reason - and now I remember why. read more

OMG this store is AMAZING!!! I love how big it is. I wish I had one closer to me. I went crazy in there. I can't wait to come back.

This review is for the shoe department. It's so hard to buy a pair of shoes. You can't find anyone to help you. If anyone has a hard time getting a sales associate what you need to do is get the cell phone out and call customer service and tell them you are in the shoe department and can't find anyone to help you. Customer service will page a sales associate. read more

This Macy's is so fun and fancy. We did our wedding registry here in two trips, and both were fun. The only thing I was disappointed in is that they don't have any organic towels! I was really surprised at that because I bought some from a Macy's in Minnesota four years ago and I wanted to get the same ones. Also just surprised in general that they wouldn't carry any in this day and age. They had everything else we needed though, plus a bunch of things we didn't, but registered for anyway :) Their registry people are very friendly, and let me tell you this: we had a snafu with an ice cream maker and ended up getting two of them when my fiance's sister sent it to us for Christmas. When Macy's finally figured out that we'd gotten two for the price of one, they asked me to return one, so I did, but then they gave me the money for it! I told the lady what had happened and was like, "really? I get money back even though it was a duplicate?" and she was like, "yeah, that's what the system's telling me." Hot damn! So I just spent it on a bodysuit and a pair of shoes at the San Leandro Macy's (see my separate review for that location). Pretty exciting. read more

I needed a last minute outfit for a work dinner. I went into the Vince Camuto section because it's my absolute favorite brand at Macy's for chic comfy casual! The sales associate who worked specifically for Vince Camuto, showed me a lovely top that was exactly what I was looking for. I told her I was in a rush, and she even let me purchase the item while still wearing it (again I was in a rush). I greatly appreciated the accommodations of their entire staff. read more

Every employee that i have encountered at this store today has NOT been helpful. First the security guard sent me to the wrong place to pick up my web order. Then the web order desk/customer service sent me to the wrong department to pick up my order. I waited about half an hour with the sales associate not even greeting me. When i finally said something about being helped the other employees at the fine jewelry wouldn't even make a call to the manager for me, they were bickering back and forth in front of me saying "you call" and "i can't call." Finally a sales associate helped me and she couldnt even find my order. She kept looking and looking and went all over the store checking and calling the manager. Finally she found it where she looked for it in the first place. It was a whole big fiasco to pick up something that had already been purchased and paid for. Last thing, we went downstairs to get the parking validated and when we got to the garage the attendant said the stamp was on the wrong side and that the machine couldn't scan it. However, he took care it! read more