Guilty Until Proven Innocent Shopping at Macy's San Francisco has become a humiliating ordeal. My wife and I were simply looking for a Polo shirt, but everything was locked up like a high-security prison. I had to ask a sales clerk just to unlock a chain--yes, a literal chain--around the shirts. I told her I wanted to try one on, and instead of a helpful smile, I got an escort to the fitting room like I was under surveillance. She waited outside, eyes locked on the door, just to make sure I returned the shirt afterward. Despite the awkwardness, I liked the fabric and decided to buy seven shirts. That's when things took a turn for the worse. Suddenly, four security guards appeared and surrounded us as if I had just pulled off a heist. They hovered close--tight, intimidating--until I paid. Then and only then did they slowly back off. Never in my life have I felt so criminalized just for shopping. Ten years ago, this never would have happened at Macy's. And here's the worst part: none of the white shoppers nearby were treated like this. Not one. The message was clear--and it was disgusting. This wasn't security. It was racial profiling in plain sight. Macy's, you've lost all dignity. read more

This store is a fairly large one and they almost always have things I'm looking for - dresses, home goods, gift ideas. I've always been helped promptly when shopping for perfume and makeup here. Never knew they had a floor below that had a Jamba Juice, boudin, and subway!! Just found it today. That is honestly so great for people not used to the city because it's more space to sit with little kids while you shop. read more

If you guys are really leaving San Francisco hurry up and leave!! This is the worst store ever. I've seen better customer service at a thrift store or the Goodwill. Actually it's hard to say they have bad customer service because there is no service at all. Level 3 is about 82 degrees with NO circulation at all. The security guard is walking around with papers fanning herself. Nobody was on level 4 at the checkout counter, as a matter of fact we couldn't find an employee at all! Went down to level 3, found a checkout counter and waited. As we got to the front of the line the lady said we'll have to wait, she is going to take a break now. Guess we'll try a third floor to purchase or items. Looking for help of any sort is nearly impossible. You'd have better luck seeing a unicorn than finding an employee working. And good luck with the escalators, half of them don't work. Want to use the hand sanitizer dispenser? Too bad, many of them don't work or are empty. You are the worst store I have been to. read more

Love this place. Lots of things to do even if you are just window shopping There is multiple levels and my favorite is probably 3rd or 4th floor bc during the holidays you get to see the Christmas decorations. You can feel the holiday spirit, very Christmas read more

Macy's - Macy SF - Department Stores Near Me - San Francisco, California

This review of Macy's in San Francisco is for their Toys R Us location. This collection is not located inside Macy's on O'Farrell Street rather directly across the street from Union Square. Walking past a storefront window, headed to Saks, I saw a collection of Peppa Pig - my daughter's main interest of current. The window read Toys R Us and I proceeded to walk into this small store location. Upon entry, I was greeted immediately by a friendly face and warm smile. She did not hover and allowed me to browse at leisure. The store is more deep than wide and continued with various collections of toys, stuffed characters and so much more. My interest was solely that of Peppa so I did not take in-depth observation of the entire collection. As for the Peppa section, there was a stuffed version of Peppa and mostly play figures of Peppa and her world. I purchased the family/friend collection of Peppa that included 3 vehicle variations for $45. Checkout was seamless and as friendly as when I initially entered. I would not go out of my way to venture to this location to specifically browse toys; however, I would not eliminate it if I am in the area. The store was clean, easy to browse, small appearing upon entry and can easily be missed. I visited on a Monday afternoon, it was extremely quiet and one person was at the register upon me entering the store. I would recommend public transportation to venture to Union Square as parking is sparse. read more

Sad for Union Square to have Macy's leaving even though the in-store experience has gone down over the years. With that said, I want to give a shout out to the furniture floor. You don't really think of Macy's for furniture but they do have a half floor dedicated to it albeit larger format pieces that might be challenging for cramped century-old SF apartments. However I found the perfect low-format sofa (that would fit through my narrow door) and it was on floor clearance. Special thanks to my sales guy, Lou, who was super communicative and got everything handled efficiently. Loading dock located on O'Farrell St. and everything was wrapped up and ready to go. Super efficient. Macy's might/might not leave Union Sq but if you're looking for furniture pieces, you might find a good deal like I did while they're still around. read more

I was here on Sunday. This is what I seen at the Origins counter. There was no worker there. This place is understaffed and it was very stuffy and hot in the building, what happened to the air conditioner? The lower level restroom was disgusting. Macy's has gone down. read more

Macy's - Razor - Department Stores Near Me - San Francisco, California

This Macy's does not look like a high end store. This is a huge Macy's too easy to get lost in. First of all it's very hot on some of their floors so the air conditioner must be broken. On some floors there are no employees to be found. The bathroom was disgusting & some toilets out of service. The elevator had a mess in it with scraps on the floor looked like someone had stolen stuff. Seems like they just let anyone in the store. Bloomingdales looked much better & was much more pleasant to shop at. Macy's is just not how it used to be back in the 80's or even 90's. read more

Macy's - Department Stores Near Me - San Francisco, California

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The jewelry and watch section is unbeatable!!!! Suzanne in the jewelry department is the best. Very professional and patient regarding your needs. She helped me pick out a beautiful wedding set for my bride. It took me three visits a bit of looking at everything. Suzanne never made me feel rushed. She understood the importance of this investment. Thank you so much for your help. read more

Macy's - Department Stores Near Me - San Francisco, California

We were lucky to have George in the makeup department. He was only one that offered us assistance and then took the time to listen to what we were seeking. George supplied his expertise and time to find what we wanted and then assist us with his knowledge. The store is fun to go through however we were only offered help in the makeup department and only by George. Thank you read more

First off, want to be grateful for what Macy's does at San Francisco Union square for the holidays. If it wasn't for Macy's building decor., Christmas tree and ice skating rink, San Francisco Union square would have nothing for the holidays. And of course Macy's store and shopping experience is a San Francisco tradition and a longstanding landmark. I enjoy shopping here and just walking around to enjoy the atmosphere. read more

I hope I'm not misspelling the name, my apologies if I did but Eiji in the shoe department is SUCH a delight and SO helpful ! Love buying shoes from him read more

Love this Macy's. You will not find such a wide variety at another store. 7 levels of products. Staff is very nice & extremely friendly. read more

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I had an amazing a wonderful experience with Joyce at the return area she was welcoming and was very kind and generous when I had to do a price adjustment she was very knowledgeable about the prices very you know into checking the SKU and the picture and really knew what she was doing and she was very fair and kind. She made me go shopping after I did my returns because I had such a wonderful experience thank you so much Joyce for all you do for the community. read more

What a great Macy's and find clothes, home goods, and whatever your heart desires that many smaller (which is basically all), Macy's don't have. Head to Last Act in nearly every department to snatch some goods with real savings and so expansive at this location. You'll find yourself meandering throughout different departments because it's so expansive and much to see and maybe buy because you just can't live without these treasures! read more

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This Macy's was very nice. It's a little empty, the neighborhood seems to be lacking in both tourism and local shoppers as of late, but everyone I encountered was very nice. Yvonne at the Elizabeth Arden counter was especially nice and helpful. It's a big Macy's, but doesn't have the crush that you get in New York City at Herald Square. I wish I had longer hours. I would have spent more time in the store. read more

Macy's - Department Stores Near Me - San Francisco, California

Had to look for some dresses for an upcoming event. Totally satisfied with the selection and did find two (not just one)! Always enjoy my Macy's experience in SF (second to New York)! Love the view at night and always with good vibes. read more

Macy's - Department Stores Near Me - San Francisco, California

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I came april 2025 to have my watch get a new battery, i was in a hurry i guess , the person the lady gave me two receive a yellow one and a macy receipt. i told her regarding the yellow one why does it say kate spade she ignored me and i was in hurry. went on vacation by june the watch stop working. came back just this month went there and they they dont want to acknowledge they gave me the wrong receipt. bad customer service the lady there the hispanic and im sure it was her that april too, was rude . they didnt try to fix it . macy's customer service went donw the drain long ago. i pray it close down now read more

Went to the mems restroom near the restaurants. Nasty Nasty. One stall didn't work, one was full. And the handicapped stall had no toilet seat. WTF is wrong with you people ? No toilet seat......how is a ADA person supposed to sit on it with no toilet seat. Your men's restroom is like a prison or jail ? And the guy shaving & taking a bath in the restroom also. Security walked in didn't say anything to the guy. I will never walk in your Macy's to shop again ! read more

My favorite store. It was great when they had men's building separate from the main building, the selection was amazing and it was an experience to go shopping there. Now everything is in one building but still better than no Macy's, because they're talking about closing this store and that will be crazy. This Macy's is a history of San Francisco and we all love shopping there. It's a beautiful store with numerous departments. It has evolved over the years. We would hate to see this Macy's go. I and all of my friends really hope that this Macy's will not close and will continue being a huge part of San Francisco. read more

I hope upper management reads this I frequent this Macys often & my last experience was better than ever. It's obvious new management in the SF store has had a large impact. From accessibility to check out, organization & cleanliness of store, staff being welcoming & available. Their impact is noticeable. Also, Eunice (Hugo Boss) was so kind & friendly. Fitting rooms & checking out in a timely manner has always been a struggle at the SF location but not with her, she did a great job. I hope you don't close because what I saw the other day brings a lot of hope. Thank you read more

Macy's has an outsource vendor that delivers furniture. The problem is that delivery service is bad. The guy will call your phone and it only rings two times then he hangs up. When you call that guy back, he won't answer, and the truck leaves with your furniture! I've had to wait longer for my furniture to be delivered. Those workers do not speak clear English so that's another problem. That company is racking up money. Macy's doesn't know this. Macy's needs to hire a better vendor. Non-delivery's then they drive again, more truck drives with employees and money for that vendor. They are telling Macy's no one is answering their calls which is not true. read more

As much as I'd love to see a place like Macy's continue to exist in Union Square, it may be time for this one to close. Very confusing signage for a number of floors and locations. Items listed on shelves with "On Sale" markings but items not actually on sale. Random alarms going off. A number of shelves and stands were pretty near bare. There is a mini-Nordstrom/Marshalls-esque discount "Backstage" on the 8th floor, but only if you take a certain elevator bank. Had a frustrating experience recently wherein for some reason the employees could not take off the anti-theft badge from an article of clothing after nearly 45 minutes of failed attempts. There's certainly some potential here and I agree with another reviewer that the furniture section was a pleasant surprise. Hope that Macy's or someone else can get it turned around. read more

My mom loves Macy's it's her favorite store, so I decided to bring her to this huge macys for her birthday last week. Girls day trip to San Francisco and she loved it so much. We literally spent most of the day here, she couldn't stop talking about how it's the best Macy's ever and how pretty me festive everything is especially right now for the holidays. I love that macys has Toys r us now, it's even more nostalgic than ever. Definitely a holiday staple :) read more

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This is one of the better Macy's stores. They have a decent selection, and the layout of the store makes shopping easy. There's a Starbucks and a couple other restaurants inside the store. My only complaint is related to the aggressive vagrants camped out on the curb right outside the door. read more

Macy's - Department Stores Near Me - San Francisco, California

This review is for Toys R Us located in the lower level of Macy's in Union Square. Now, i'm extremely biased because I grew up a "Toys R Us Kid." After the store went out of business some years ago, I was so sad because it was part of my upbringing. It was so nostalgic walking through the aisles and seeing the logo. Despite being smaller in scale because it's not its own store, this location in Macy's has a lot of amazing toys. There is an aisle for all of the favorites; Disney, Nerf, Power Rangers, and so much more. For the next week, beginning Saturday, October 15 the store will have sales and giveaways. read more

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I don't like this macys every time I go here I seem to have a problem doesn't matter the department. There was some shoes that was on sale online but I needed them that day instead of delivering so I called, made sure they were in stock and put them on hold. When I got there not only did I stand there by the counter for 30 whole minutes before I was acknowledged but the wouldn't honor the price online. I've worked for Macys and never did we not honor online prices And never do encounter these problems when I visit other macys stores. They need a whole new team, some more diversity For sure. Nobody but the security finally spoke to us and asked if we needed help. This happened to me around Christmas time to but I thought it maybe due time how busy the store was. Do better Macys. read more

I hadn't been to Macys since the beginning of the pandemic, so it had been a few years. I went looking specifically for some decent winter boots, I am very picky about shoes plus I'm a slightly unusual size. I loved the experience I had with the gentleman on the shoe floor, he was the best salesperson I've seen in many years. It's a dying art, and so nice when you're lucky enough to get excellent customer service. He was friendly but not overbearing, helpful, and made great suggestion. I actually bought the pair he recommended and they are great. The stars are for him. Thanks! read more

What an absolutely delightful shopping experience. This Macy's was classy and made me want to spend $$$. We found our way to the wine bar area and hung around there eating and sipping wine for a couple ow hours. The employee there was friendly and helpful in guiding us to decide on what we wanted to purchase. This particular Macy's is soooo nice, it makes me want to plan whole shopping vacation centered on this store. Nice!!! read more

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During my quick one day visit to San Fran, I wanted to stop at Union Square to look for the famous heart, instead we walked in to Macy's first for a bathroom break and ended up checking out this Iconic 8 floor Macy's. My impression was Oh My Good-WOW!!, I don't shop at Macy's while on vacation only when back home in Honolulu I would go to my fave Macy's which is tiny and only 2 floors compared to this one. I would get lost shopping here and I would have my anxiety attacks. I am glad my other half led the way here. We went to every floor just to check it out then ended on the 8th floor to check out the view. It was during December 2019 and Santa Con was happening that day, we got a nice glance of the Christmas tree and the Skating rink at Union Square Park, which is so beautiful. Macy's Union Square is located in the heart of San Francisco's shopping district, and is part of San Francisco's history for decades. Every holiday season since 1989, Macy gives its gift to the city by lighting a magnificent 83 foot tree, this tradition is considered the start of the holiday season in San Francisco. I was happy I get to witness this beautiful tree while I was at Macy's. There are lots to do here at this Macy's besides shopping, there are lots of dining choices here as well, the famous Boudin Bakery located on the bottom floor and even Cheesecake Factory on the top floor. Overall, I had great memories here, a must visit when in San Fran, I left my heart in San Francisco!! read more

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Be aware! Went there yesterday and discovered the Christopher Rayko ornaments are from last year and before. If you want 2025 collection, only at Neiman Marcus. BTW the Ready to Wear is just God awful. If you want to wear curtain to Christmas party, Macys is the place. Macys used to be great but it is declining every year with more ugly and poor quality merchandise. The buying office needs to have their heads examed. The buying team from years ago used to be sharp and right on the money. And the store itself and just about every Macy's are just not keeping up well enough. Layouts are messy, no room between fixtures, outdated fixtures, lack of display sense of beauty and poor store decors. read more

I felt disappointed when I saw the news that this location of Macy's would be closing for good in the near future. Honestly, I enjoyed shopping at Macy's especially during their special deals but with this location closing in the near future. I don't believe that I planned to make anymore purchases since I can't see the product. It's actually a hassle to buy online without seeing the product then needing to return by mail if the product isn't what I wanted. Anyway, I sincere hope that the owner changes their mind of not selling this flagship store. Thanks! read more

The sign of an intelligent person is demonstrated in their ability to change their mind after receiving new data. I hated Macy's. For decades. My preferred fine department store is Nordstrom followed by Neiman Marcus (Bergdorf Goodman for my East Coast friends) Recently I've had a number of occasions where Macys came in clutch for something I needed and the price was a lot lower than I was prepared to pay. Who loves saving money? WE DOOOOOO! I bought so many lovely gifts for the holidays. Cashmere sweaters, down jackets, wool scarves, leather purses, fine jewelry, fancy perfumes and colognes, high thread count sheet sets. Listen I never said I was an impractical gift giver. I love gifting things I know my family and friends will use every day and think of me, someone who loves them so much I get to be a positive part of their day. That came out way more creepy than intended. After shopping in person at the beautiful Union Square location I did some online shopping. Macy's Money. Get some. Every purchase you make from now to some date I forget, you get Macy's money to spend like cash later. $233 online total earned me $40 off my next trip. This is AFTER I bought so many things on sale! In the end I gave Macy's my business after many years of resenting their terrible customer service, low quality inventory, and dirty stores. (Hillsdale Macy's I'm talking to you - get it right) Macy's Union Square created such a positive holiday shopping experience I went online and finished my shopping from the comfort of my fancy tempurpedic adjustable bed while streaming Disney+. Life is good. Thank you for making my holiday shopping a positive experience and for the ridiculously great priced items under my tree for the people I love. Five stars for perfection. read more

Macy's - Martha Stewart Stainless Steel Roasting Pan with Rack $79 reg, $27 Sale. I loved this deal! - Department Stores Near Me - San Francisco, California

I really really enjoy the Macys in San Francisco it is been a staple in my City for the past 2 Centuries. I enjoy the location the peacefulness and enjoying using the bathroom and getting a donut or Boudin. Protest= Don't let them close down the Macys the next closest Macys are literally crap. Help us out! read more

The store looks wonderful, all dressed up for the holidays. So much nice merchandise, and it was a bit crowded, especially in housewares. Excellent service, some attentive staff sure helped. Enjoy! read more

Eiji is so kind! He helped us and 5 other parties simultaneously with shoes.He deserves a raise and I feel horrible that the manager did nothing and kept sending Eiji around everywhere to help. Many other customers saw this too. Thank you Eiji for being so helpful kind and patient - I am so picky with shoes and it seems my calves have grown so I needed to try multiple sizes of the knee high boots. Thank you for being so accommodating and being a wonderful human. read more

WTF Macy's? I waited 20 minutes at the jewelry counter to look at an item and no salesperson came to help. Does management think they are saving money by drastically understaffed? I don't know what I the piece I had been looking at cost, but low 4 figures would have been fine. Money is walking out the door in form of lost sales. If you expect to have help, feel valued as a customer, go somewhere else. Zero stars. And fix the escalators. read more

This is probably the best Macy's in the Bay Area. They have a lot of good deals right now for the holiday season. There are multiple floors, I think 7, and they have some restaurants and coffee shops inside. The service is tops. Some of the restaurants inside are closed due to Covid, like the wine bar, but it's still a good place to shop and dine at. Also plenty of restaurants nearby. read more

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Compared to all the other locations of Macy's I've been to, this one is the nicest. Their selection is great, the sales ladies don't just try to sell anything to you but genuinely tries to get you a good price (not just forcing to sign you to a credit card, but more informative) and very pleasant. I found an amazing Michael Kors dress here that people just gush about and ever since then I have been finding gems at this location. There are some great boutiques across the street too, so you can get all your shopping done in one go. read more

When I tell you these were the best girls Their customer service was impeccable I'm so thankful I got them hard to find people like that nowadays A big shout out to Star @ the Mac counter, for helping me endlessly find a lip color PS i'm very picky. She was the best Also a special shoutout to Lisa in perfumes For assisting me in finding a mascara That's very hard to fiind Lancome definicils she nailed it took me over to the Mac counter please give These ladies a raise !!! Boom read more