Me & Macy's have had a longggg relationship. With all the store closes...I really appreciate this Macy's still being fully stocked. Today was a shoe ruin day..."Thank you Ms. Patricia, foryour great service". Mission accomplished...a new pair of boots. Warm appreciation, Sharine read more

My fiancée and I have had many good experiences with Macy's over the years, especially with respect to buying linens, towels, and most recently, an additional mattress set for our home. The store had a wide selection of mattresses to try, in a variety of price ranges and styles. Our salesperson, Willie Gee, was extremely knowledgeable and helpful, and got us a very fair price on the mattress set we preferred. read more

I often go to this store and never can't charge my electric car! Those who work in this store charge here and the same cars are parked all day long! This Tesla sits there all day long, for example. read more

Macy's - This Tesla sits there all day long, for example. - Department Stores Near Me - San Francisco, California

I went to the perfume department and first person to ask if I need any assistance was Kim. Oh I thought okay, this should be easy since I know what I want. Fast forward, not even 5 minutes to the encounter, she asked if I wanted the product... uhhh 1) I wouldn't be asking to see it just to see it, my bad if other customers do that but that's sales right? 2) she rings me up but doesn't tell me how much it is 3) her colleagues were a lot more professional and had a better demeanor (wished I gotten help from them instead) anyways, if you want better customer service avoid Kim's assistance. But let's talk about the exceptional customer service I received from Bernard at Jewelry, he was so helpful and went above and beyond to help me. Bless his kind heart and customer service & dressed to impress. read more

Review of Santaland: This is our 10th year heading to the SF Macy's Santaland so we're pretty experienced with the process. We buy the top photo package every year because we like getting all the digital copies along with printout. Anyway, this year their reservation system was crashing when we arrived. Our photos went fine but they decided to print only 1 view when we are typically able to mix and match when you buy the best package. This should have been a red flag. The package included 7 photos for download, basically all the photos they took, so I was cool with being able to get them. I went to the website a little while after the shoot and there was only the one photo showing in the downloadable location. The employees said "Don't worry, everything will be there tomorrow". I'm like: "What am I missing? Why would 1 photo be there today and the rest take until tomorrow?" Again, "this happens all the time. Don't worry. Check tomorrow." I think this is code for "Move along sucker"... Well, it's been 4 days and still only one photo showing online and when I click the download button it just spins that "working" image and nothing ever happens. Seriously?! In other news, they didn't have the Santa mailbox this year either. The kids were super confused why the couldn't write a list to Santa like every other year. Overall, $50 for one printed photo with the team shuffling us through the visit fast when there wasn't a single person there but us...Epic Fail. Sorry Macy's, you really blew it. Santaland should be an experience to keep shoppers coming...it's the only reason I visit every year and shop for Christmas in your store. Not next year though. Not after this cluster mess... read more

Macy's - What I see on the app to download my $50 Santa photo. - Department Stores Near Me - San Francisco, California

Friendly staff, good selection of items. Just be mindful that a lot of items are locked up due to rampant theft. I'm knocking down a star because sometimes there is a single person working multiple vendor areas. read more

They are closing down, but I wish they weren't. It is a huge department store where you can window shop, which is a rarity nowadays.

Tanya L. Deserves an award!!!! Or her own parking spot in the front or something!!! I went to this store last night about an hour Before closing. I needed a whole new foundation regimen. As I was browsing a woman from the make up department came right up and asked if I needed help with anything. I told her my skin issues and what I need from a foundation and let me tell you what I have never received such outstanding customer service like that anywhere, ever. She went above and beyond the above and beyond. Not to mention i work for a handyman business so I was a little dirty from work that day and not a single ounce of judgement. And it was close to closing and she wasn't even rushing me. Not only that, she knows her stuff. Just from looking at my skin she recommended just what I needed. And I've already used the stuff and it's perfect. She went out of her way to make sure I was happy and got what I needed: It makes me have faith in the customer service industry when sometimes it's lost. If her boss reads this, I'm so serious this woman needs some serious praise and like an award. Her name on the wall or something. She represents your company remarkably and takes her job seriously and is just so great at it. She really is an amazing employee it's crazy!! She even told me about future events and wow is what I can say. The employee of the lifetime award goes to....... Tanya L. From the Macys San Francisco make-up department!!!! read more

Macy's - Just so people know this not a phony review I included a picture of my receipt for proof. - Department Stores Near Me - San Francisco, California

Witnessed 3 robberies in 15 minutes. Not fun, not safe. So sad to see this iconic flagship store closing.

Men's restroom: 6th floor, back left from escalators, in the kid's section To exit: you confusingly have to return to the 2nd floor aka mezzanine read more

Wow!!! As soon as I entered to this Macy's I saw an exhibition they had of amazing Drag queen dresses...so nice. The service here was great and inside here they have two restaurants and a Starbucks. read more

Very sad, looks like it's ready to close it's business. Hardly any customers, very few sales personnel to help, everything on sale 30 off. The toilets are smelly and dirty that its seeps out and you can smell the stench.. ugh! Makes you feel like pucking terrible! Did not bother to look at the sales and the selection.. left the store. read more

I do frequent this store. The people are very nice, I like the customer service. They have a huge selection of things and always work out discounts which I appreciate. I bought a shirt today that cost $100, it was 20% off and they took off another 20. So I'm grateful for that read more

(Phone convo after taking 5 minutes to navigate through Macy's auto-help menu and getting answering machines on half the numbers). Macys: "Hello, Men's polos." Me on phone: "Hi, do you know if there's any tailor available today to tailor a Macys suit?" Macys: "I'm sorry, I don't know. This isn't the Men's suits department." Me: "Yes, I know, but I've called on three different days this week, as well as twice today, and nobody picked up. Can you transfer me directly to the Men's department anyway?" Macys: (Pauses and asks coworker for help) "No sir, we don't do transfers." Me: "Okay, can you please tell me how I can get my suit tailored by Macys?" Macys: "You'd need to go in to Macys and ask them." Me: "The last time I've driven there in person, nobody was available. I don't want to drive half an hour to downtown and find/pay for parking, only to discover that there's nobody available to help me. What do you suggest I do?" Macys: "You should call them." Me: "Yes, again, I've called an egregious amount of times and nobody's answered. That's why I'm asking for you to help me." Macys: "Ah, then you should come in yourself to ask them." Me: ... (pulling hair out) "Yes, and again, I don't want to come in only to waste my time if there's nobody available to tailor my suit." Macys: "Well then you should call them first." Me: (thinking of anything good in life for the love of god) "Can you please just transfer me?" Macys: "Okay sir, one moment ..." (hangs up) Me: (inaudible screeching) Yes, the store and selections themselves are nice (I should know; I've been there more than a few pointless times trying to find someone to help me). However, if you're looking for actual salespeople, I've been in ghost towns with better service. It's not worth the hassle, seriously. read more

I love Macy's, I love this Union square store and I cannot believe they will be closing it. This is a huge store with wide variety of products from men's and women's clothing to the home goods to the furniture to the wedding to the kitchenware to the jewelry and handbags and much more. Macy's has been a wonderful tradition of the American culture and San Francisco community. I know they said that they're not closing the store because of the crime rate in San Francisco, but because of the store not being profitable. But the store has not been profitable probably because people wouldn't want to come here to shop because of the crime rate in San Francisco. It's very sad and I hope San Francisco will do everything possible to keep Macy's at Union square. I recommend everybody to shop at this beautiful store, you can find everything that you need here and have an amazing shopping experience.l read more

Excellent service and great selection. They always have great deals. My go to place for nice gifts.

I went in today (4-29-2022) around 2PM to apply for a Macy's account at the behest of my bank who told me that having a line of credit with Macy's as well as them would significantly help my credit score in the long run. Entering the building I knew this was not a great idea. The first woman I spoke with told me I was denied before I even had a chance to fill out the application. After a brief back and forth I was told to speak with the second woman who entered my information. Nearly instantly I was told I was being "denied again" even though I only filled out the application once in my entire life. Not sure how I managed to get denied before applying then denied twice even though I only applied once. Overall this place is not the best place to go if you're of African decent. Online shopping is unfortunately still the best route to take as it takes profiling out of the equation. If not there are a lot of other stores who value not only your business but will treat you in a respectful manner. I write these reviews based on my experience so that others will not have to face the same obstacles that I have. But always do your own research! read more

Wow!! I still can't believe how my shopping day was made by Maroud and Patrick! The manager Maroud helped me with my gift card problem and I was able to use it. Patrick and Maroud had the best energy and they were so positive and nice. They checked on me during the whole shopping trip and I couldn't be more thankful! read more

I used to love this Macy's. I loved it when they occupied 2 buildings. It was easier to navigate and it didn't feel so gosh darn cluttered and crowded. Now that it's all one building, it's almost overwhelming and a turnoff when it comes to shopping. I got to check out black friday shopping in this singular building and it was a hot mess. I could barely move around. There were hardly any associates to help. Bathroom lines were long. It was crazy madness...so different from similar years. Anyhoo, they also got rid of a few brands for space. One off the top of my head? Diesel. Their G star product went considerably down and just isn't worth coming here for anymore. The way to go is more than likely do your shopping for Macy's online. read more

I just got excellent service in the perfume department from Chantall and Digna (Dior rep). They both were infinitely patient, one would have thought I was buying a new car with all the attention I needed. They intuited exactly what I wanted and went above and beyond the call of duty. From now on I shall buy my perfumes at Macy's Attention management - please give these ladies a bonus! read more

When I lived in the Bay Area years ago this Macy's was the closest thing to the New York Macy's. Especially the window decorations at Christmas time. Last week while staying in Union Square, I had to make a nostalgic stop at Macy's and check out the beautiful window displays. It was an utter disappointment! Only one window in one corner of the store was decorated and it wasn't as beautiful as the decorations of the past. The few windows that had animals on display were very plain. The best part was that there were no animals left as they were all adopted. The inside of the store was cramped with most of the departments crowded as expected with very little staff to help. The shoe department was a mess and it was impossible to get anyone to help. At some point we just gave up and went to the men's department to purchase a new satchel for my husband. At least we were able to get help from one very tall handsome fellow who was patient with us as we needed him to unlock some of the bags for us. It took about 20 minutes of waiting for someone to help us in the jewelry department. I am a big fan of EFFY and usually purchase something for myself during the holidays. The lovely lady who helped us was nice but clearly needed some help. This store use to be amazing and now it's just not as pleasant to shop as before. I hope it was just because of the Christmas rush and not the new norm. read more

In November 2022 IO went to the Union Square Macy's they told me if I open an account they will give 25% off of the whole purchase, that is not true, they don't give you 25 percent off. Employees Lied read more

This is really the last iconic department store. I love getting lost in all the floors and escalators. Although not high end, it does it's job. Great views, great restaurants, friendly staff. A must do in Union square. Love visiting Christmas time. read more

This Macy's in the heart of San Francisco, is awesome! They have all kinds of brands, including high-end brands, and a large variety of sizes. I specifically am always looking for the large sizes and to see what the stores have in the large sizes and with the name brands. This is a great store for those things. I visited the store the first week in January, and was impressed that the store was not a complete rack. Everything seem to be fairly well organized, and even the sale sections were not too bad with the organization. As it's true at every Macy's, the staff is not very helpful. It seems like this is the case at most Macy's stores that they are just workers that don't earn very much money and don't really care about helping you out. I believe it's just the culture of this chain of stores. But the store itself was great! read more

Macy's - Sign in The make up counter area - Department Stores Near Me - San Francisco, California

The store had a wide variety of products to choose from. I found exactly what I was looking for, and the prices were reasonable

Thank you so much sherry J! She found us the perfect purse. We also had great help in the dress and shoe department. So pleased!

What's not to love about shopping in Union Square? Especially when you can shop in some of the best stores within one enormous area of fun and glamour. Macys has a huge location. It's 7 floors of everything that Macys had to offer. Based on that, and based on the location, one would expect current trends, clean displays, and plenty of floor help. Leave your hopes and dreams behind. This isn't the glam spot that it should be, could be, or is. The store is a cluster of chaotic mayhem, covered with the feeling of hotel California. You will look for an escape, but I dare say you'll not readily find it. Customer service is nonexistent. As in, good luck finding anyone to help you with your purchases. Keep in mind, you will have mastered finding what you want/need in order to pay for it. The women's shoe department is heinous. It's a bevy if shoes tossed on the ground, displays are a mess, and frankly not worth the effort. Men, I get why many of you dislike shopping. Don't shop here. It will emphasize reasons to not step foot away from your computers for shopping purposes. As an added benefit to shopping in this madhouse, the restrooms will solidify why not using public restrooms is a thing. The women's bathroom is the stuff that dirty gas station restrooms are made of. Just don't go in there. This store is why we can't have nice things. read more

This Macy's is always busy no matter what time of the day I come. Very unique in its own way. I love it when it's close to Christmas time. It's always so festive and they are known for their annual window display. This year's theme is SPCA. If you love animals, you must check it out. We make it a family Tradition to visit once a year to check out their display. Check out my pictures to see why we keep coming back. I suggest you come see it for yourself. Just a quick note: one must see it at night when they are all lit up. Happy Holidays Everyone. read more

Macy's - Department Stores Near Me - San Francisco, California

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I love this Macy's, even after they combined men's and women's buildings. I love the experience of in-person shopping and this store is just wonderful for that. The choices are more limited now as a lot of the retail goes online, but nothing replaces the in person shopping for me. There are still plenty of choices at this Macy's from handbags and jewelry to clothes and home goods. Nothing can replace trying on the clothes, feeling the quality of the fabric and making sure that the size is right for you. Great location at the Union square gives you an opportunity to shop at other stores and grab a quick bite on the way. read more

We came here last year and this year to visit Santa Clause. This year the Santa's village area was very small and disappointing. The most disappointing part was Santa himself. He was not jolly and he was just kind of a bummer. His hair and beard were fake and my kids thought he was creepy. They had a table to write letters to Santa right next to a big mail box, but there was no paper available. My daughter was very disappointed in this, as she was excited to write him a letter. Considering Macy's is such a large store, and with it being in Union Square, they should be able to do better with their Santa, village, and Christmas experience. read more

Macy's - Neither of my kids wanted to sit next to him because he was "creepy." - Department Stores Near Me - San Francisco, California

When I first started working here back in 2017. I thoughted it was a safe secure job in the long haul. But it didn't last long for me. I got hired by a wonderful manager name Robert. He picked me out of my Holiday Lane crew. I end up working on the Sixth which was Domestics: Home Bedding & Textiles. I had a lot of great teams of sales associate, supervisors, and managers. I also had a great chunk of clients over the years. Made a lot of friends and had a relationship there too. I was dating a Vietnamese girl at the time. Having good breaks with her at work. Going home with her on Bart. There's were good times working on the Sixth Floor. I managed to close like all the registers on the floor. Also had fun closing with Carol (a.k.a Chun Li). So, years later pass. Most of the great associates, supervisors, and managers had pass away. Move on to better jobs. And also, they retired too and went overseas. The Sixth Floor (Domestics and textiles) has move up to the Seventh Floor. I worked there for a while. Had great associates, Supervisors, and Managers. I had great clients on the seventh floor too. Then gradually my associates, supervisors, and managers started to fade out. What I meant by that is that lift the company or retired. So just to sum it up. Macy*s is a great place to work and make friends out of it. When I lift Macy*s I still keep in touch with the former Macy*s associates. When I go there just to look around. I still see some of my associates still working there. So if anyone reads this review and want to work at Macy*s. Stay focus on your position. Keep consistent attendance. Work well with others. Follow the company rules and etc. As for me I'll always CHERISH the great memories and moments I worked for this GREAT RETAIL COMPANY. read more

If you want to make a purchase.....good luck..only one register open with only one employee on each floor. Customer service not a priority right now read more

Do not trust Macy's. They do not credit returns properly and I just sent an order back via the UPS option without a label and they sent the items back to me. read more

I can't say much about this place, except there were no sales associates to be found, and the rest room was filthy. I found it to be one of the most disorganized Macy's I've ever been to and this is "by appointment" - by appointment of what? Gross, filthy restrooms, and not to mention clothing strewn all about. Granted it was the "holiday" season, but it seemed they were understaffed. This store is VERY HOT!! I mean the heater was blasted so high that I could barely breathe!! It was like a maze getting out. Maybe I'll try again another time. read more

Macy's - Department Stores Near Me - San Francisco, California

I don't normally shop at Macy's, but this store has a fantastic variety of inventory. All sorts of colors, styles, prints, patterns, and textures everywhere you look. Icame in looking for a raincoat for my upcoming trip to London. While they had well over a dozen different brands styles and colors, unfortunately, I couldn't find one that was the length I wanted. Despite huge inventory, the displays are well-organized, wellspace, neat, and visually appealing. Each floor is fairly easy to navigate if you're browsing, but you may need directions if you're looking for something specific. The staff I encountered weren't the most friendly, but they were helpful in assisting me in finding what I was looking for. read more

We popped in to the 6-level women's Macy's building as a friend was looking for some pot or pan that was on sale, and this is where the home department is located (the men's building is across the way). While not as imposing at the flagship monstrosity of NYC, I really liked the San Francisco stores because they're easier to navigate through. What set this location apart from the rest of the red star stores was the food court, AKA "Macy's Cellar" on the first level. While I've seen this concept done on much larger scales at Mistukoshi in Japan and Harrod's in London, I've yet to see another Macy's with something similar. It's not big with just 9 vendors, but it's better than nothing! There's something for everyone - Starbucks, Jamba Juice, Ben & Jerry's, Asian Box, Burger Bar, Tortilla Kitchen, Boudin Bakery, Tout Sweet Patisserie, and Mixed Greens. Our friend reported that the men's building is supposed to close and join forces with the women? We'll be back in June 2017 so I'll definitely report back. read more

Macy's - The place - VN - Department Stores Near Me - San Francisco, California

Love this Macy I can travel in the United States but never find a better Macy's that give you amazing choices great prices and fabulous customer service read more

Macy's - Macy down town San Fran ca . - Department Stores Near Me - San Francisco, California

This store just wasn't clean. I wasn't able to find duplicates of things and there was no clear directions on each floor where to find sections. The kids section was in such disarray I ended up leaving without purchasing anything. read more

We thanks Macy's still here with us during the pandemic. This is not easy, and they are working so hard. I love they have Polo Ralph Lauren here. read more

Macy's - This Macy's carries one of my favorite brand Polo Ralph Lauren. - Department Stores Near Me - San Francisco, California

#147/2016 I used to have more patience for shopping at Macy's but now the service is so abysmal, either non-existent (turning around helplessly in a no man's land, "Hello? Anyone here?") Or defiantly indifferent to the point of being nearly hostile that I've almost completely given up shopping this store. It's not just that consumers have abandoned big-box stores and malls in particular, Macy's has clearly given up trying to lure shoppers except by a price battle that no brick 'n' mortar retailer can win. It's a shame. read more