This Macy's can deliver, yet at times the store falters terribly. During the holiday season, associates are available and looking to help shoppers. But otherwise it's hard to find an associate to purchase an item or ask questions. The shelves are usually in disarray with clothing or merchandise shattered about haphazardly. Most merchandise usually goes on sale at one point or another, so if one can hold off purchasing an item, it will be offered at a reduced price in a near future. Entrances are now only available on the ground floor. When parking on the upper levels of the garage structure, one must decend stairs to the first floor for entance. The restrooms are regularly maintained and are located on the second floor in the rear of the store by the children's clothing section. read more

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I dunno about Macy's stores, but this one is clean, well stocked and his excellent personnel that know their products and are customer friendly/helpful. Whether you're looking for shoes, kitchen, men's, kids, women's, cosmetics, they have it. Value is about mid-range market with the bonus perk of having a staffed brick & mortar building you can go back to as needed. read more

Thank you to Erika and her team. They were able to trouble shoot some problems with my online order. Long story short, Macy's got right on it and resolved it quickly. Thank yo so much as it started as a problem and was like a snowball rolling down the hill. I'm sorry to read about other people's experiences yet it's time to acknowledge the great service that Macy's in Santa Maria gave me. This Macy's is smaller than most coming from Pasadena. Yet what Randy B. said, it's all we got in Central California so I'll take it. I'm happy that it's here as you can purchase online and if something goes wrong, you may return it. From my observation, the Customer Service team is nice with their customers with no questions asked other than, was this merchandise damaged? Now it's time to make positive reviews and to recognize it by their customers. :-) I'll be back! read more

Now, I walked straight thru the store to the Men's Dept. I needed a suit, quick. It didn't take long to get there, because it's the smallest Macy's I've ever been to. Tiny. That applies to the Men's Department, too. But, it's all we got in Central California. So, I'll take it! About a 1/3 of the suit and shoe selections as I've found at every other store. But, low and behold, I found a suit that I loved at a sale price. That's it, though -- no shoes, no ties, no shirts that I loved in the small selection they had. So, it fits the bill. read more

service is a bit scant, but the selection was great and varied. all the sizes represented. and i would suggest that the prices seemed quite reasonable. not the place to go for shoes, but the clothing lines for both men and women were good. read more

My son and I popped in there tonight & Susan upstairs in Men's Wear was so helpful! Everyone I dealt with tonight at Macy's, was terrific. I all ways get great service there. read more

A big waste of time. Service wasn't as good as I had hoped. People were not that helpful. Selection was limited. I tried to get something, requested help and the employee here left and never came back. Prices were also high. read more

As a plus-size woman, it's increasingly hard to find nice clothing in Santa Maria. Macy's used to be one of the few places to shop. Their recent reconfiguration and downsizing of that department is dramatic. You used to be able to go to Macy's and find a pretty good selection of casual and dress clothes in the plus size, not so anymore. Their women's clothing department is massive yet they have hardly any space allocated to plus size clothing. With the closing of the Avenue dress shop last year, they could have a corner on the market, if they chose to expand this department. This is a missed opportunity for Macy's. read more

Astonishing deals it has if you know when and where to look. Customers service, sometimes it feels like if I had a watch, I would be looking at my wrist reaaaally condescendingly read more

Dropped in to Macy's today for some bra shopping. Not my favorite shopping but got it done today. Lingerie is on the 2nd floor. When I went to check out, Diana B. Was super friendly and very helpful. With using a coupon & $10 in rewards my total went from close to $75 (2 items) down to a little over $50. She was helpful, courteous & really nice. Great customer service! Also had a helpful young man downstairs for 2 returns. Friendly & efficient, solving a couple of problems for me. Good customer service matters to me! Thank you! read more

They don't offer any maternity clothes in store, it's only available online. This is frustrating.

Awful service as a black woman you all MUST do better and stop hiring people who have a problem respectfully servicing all of Macy's customers. Do NOT error in business as usual pre plandemic forgetting the value of black dollars. I will not debate with your associate about my money. You all track your merchandise like ONSTAR and the fact that I bought something in hopes that the stains would come out and the quality of the fabric was poorly constructed should never warrant a basic irrelevant associate telling me that "she cannot return it". Hmm excuse me, that decision is above your pay grade. Ugh, I will never shop on this store again. Black lives still matter as the country re-opens. Get right and be careful when you see us and don't make the mistake in treating us below Macy's Mission statement. I can't with y'all. ! read more

Someone turned the upstairs into a discount mall. 1/2 their product is on the floor, it's filthy & crammed together like TJ Maxx on Black Friday. read more

Macy's is far from what it used to be...it has become a discount store. The second floor looks more like a run down messy Ross. It's dirty and disgusting. The entire store is on its way out to be replaced by more of the same read more

This store needs help. It is dirty, items all over the place and empty shells everywhere. Second floor is just sad...nobody to assist you and looks abandoned. read more

Great sales...a bit understaffed, but all the staff they do have are above par. They go out of their way to help you, and are very knowledgeable. Another thing though I wish they had was carts..( elegant carts like kohl's would be great) without a cart its frustrating because your arms & hands start hurting, I was dripping things etc...& forget shopping in multiple departments....people would be able to do a lot more shopping with a cart... I went in one time & was looking for numerous household items like kitchenware etc. But was unable to carry what I wanted so I gave up & just left. Hopefully in the future they may get some because I really like the quality of products here. read more

The worst place to shop and don't try calling they hang up on you if you want another debt. other than men's . Your customer service is the worst ever and you can find everything there at the flea market. read more

One of the managers grabbed my bag and violently searched it without permission. She told my friend and I that we have stolen items. She yelled and us and followed us to another store and searched my friends pants and hoodie without their permission. read more

The worker followed me and my friend out of the store into another store (Tails) to search us for stealing something we didnt take. Grabbed my friends bag to look in it without permission and also searched in my pockets in my hoodie and pants for the blush she thought we stole. read more

I had such a nice experience today at Macy's. I was waiting in line to make a return in the shoe department & a lovely woman approached & said she could ring me up at her register. I am at the age where I have seen a lot of change in the retail world. All I can say is Associate 71115670 took such good care of me & the young men in the sneaker section were very nice as well. I have never had intentional bad service there, if anything I love the associates, there is just not enough of them... read more

Santa Maria Town Center, Macy's is filthy and disorganized. They need to hire more people to take care of business! The dressing room that was open was dark and full of clothing and debris. They are the only department store in Santa Maria that carries many upscale brands but sadly, they are not living up to their reputation here. read more

Macy's - Department Stores Near Me - Santa Maria, California

Miriam over in shoe department is the worst help ever. I've come in multiple times to purchase shoes and her behavior towards a customer is absolutely appalling. Rude, brushes you off. Girl I know you don't have nothing else important to do aside be pressed about shuffling shoes. Most of the staff in that shoes department need to get replaced. If your so unhappy to do your job get another one. read more

Been hearing that Macy's is losing profits, possibly closing down a lot of stores. Well after my visit today I can see why. Had to ask for help from two women standing behind the register talking to each other, drinking a soda. Then when I was ready to pay, I had to go find the ladies. Found one who said she couldn't ring me up and had to get a sales associate. Store is a disaster clothes on the ground and on top of racks. Fitting rooms are dirty with trash on the floor. I won't be shopping there anymore. read more

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Such bad service, such bad clothing to choose from it's worth the drive to west lake to get better clothing or shop online. One of the worse Macy's I have ever been to. read more

Giving one star is generous for this Macy's. This is the worst Macy's I have ever been in and probably won't go back, if ever for a long long time. For starters this place is filthy. Dressing room mirrors are so filthy it's hard to see what you are trying one and the lighting is almost non existent. Not even sure how often the jewelry counters are cleaned and do they even own a vacuum or have a housekeeping department. I used to shop at the Macys in San Jose and even before it was remodeled it was nicer than this one. I can't believe corporate would let this Macy's get this way. I even wrote a review directly to the store and it was probably to deaf ears. I spend a lot of money at Macys and because of the condition of this one I can honestly say I will be saving a good chunk of change because I have changed my shopping patterns to other stores rather than go to this depressing excuse for Macy's.. Once a loyal Macy's shopper, not anymore thanks to Town Center Macy's. read more

My friend (and coworker) and I decided that this year we would treat ourselves to new ensembles to wear for our upcoming work company Xmas party. Since this is the "event of the year " where everyone dresses to the nines, Macy's was our first stop. Unimpressed by lackluster everyday inventory and an overly excessive stock of Xmas Knick knacks, my hunt ended rather quickly. My friend, on the other hand, was able to find a handful of dresses that interested her. Off to the fitting room we go... Or so we thought... Then the fishing expedition began: (aka finding a fitting room without a rack of clothes acting as a barricade) After three failed attempts to find a fitting room lacking said barricade, we finally found an employee to ask if there were any available fitting rooms, "petites" in a condescending tone as she scurried away from the ten second disruption to her life. (Without even offering to direct us in the right path to get to "petites") There wasn't an attendant at this "available " fitting room, the front stall was the dumping ground of rejects, where my friend discarded all four of the dresses she tried on. So my question is this, since I spent a few years working in retail: Why, within a couple of days time span near Black Friday, would a high end retail powerhouse such as Macy's, the only Macy's within a sixty mile radius within the only mall in the same parameters, have such drab inventory, one fitting room open, and the dirtiest restroom I have ever seen anywhere with their price point caliber??!! Those decisions are made well above my pay grade and a reminder that I am once again thankful that I'm not spending another holiday working in retail Hell. PS: We have both since discovered that the best option for shopping at Macy's is by going online and opt to either pick it up in store or after spending a certain amount, it will ship free to your house. read more

I use the curbside pick up. The associates that work there are pleasant and prompted.

Went in to buy some dresses,anytime I would ask a question the 2 young people in dress department would kinda ignore me and were no help because they were to in volved in a personal convo with each other,and when I asked the young man about a price he was pretty much talking to me like I was stupid.When I went to check out at customer service or whatever it's called,I walk up and the lady just ignores that I'm waiting to check out and keeps doing her thing for a few minutes til finally I'm like "im ready".The whole time she didn't say a word to me and made it known she was irritated and kept tossing things on the counter in a harsh manner and then made it seem like it's my fault for a tag not being on one of the dresses and started making a big deal about it as if it were the end of the world. read more

My Christmas shopping was made so easy! Perfect customer service in the sneaker department. Was helped by a boy named Andy who was very attentive and very helpful which surprised me considering he was so young. Picked up some shoes for my sister and was helped quickly! Also bought my mom a sweater. The girls at the registers in the juniors area(?) were really sweet! Thank you so much Macy's they both will be very happy with their gifts read more

Macy's - Department Stores Near Me - Santa Maria, California

Macy's in the Santa Maria Town Center is well-stocked and large, at least by my standards, and just filled with goodies many of which I could take home. I kind of love the kitchen section and the pot and pan sets which are of incredibly good quality and prices all over the map and some Hefty discounts from some even heftier list prices. The other thing that interested me was the luggage selection with the same list price to discounted price relationships. Oh there are so many things to choose from here and it seems the only limitation is your budget, actually it's best if you don't have a budget and just spend spend spend read more

Nothing more than a high-end Kmart! Clothes were tossed everywhere! There was children's clothing in the lingerie department there were clothes laying all over the floor, slippers all over the floor I was there for 20 minutes and not once did I see anyone to help me in that section. No wonder this company is on the verge of filing bankruptcy they need to close their doors and be done! I know I am! read more

As i walk in i noticed it was very slow for a Sunday so i thought great at least i will get great service, not one single greet i was up and down different departments and no one asked for help not even a simple hello. Very sad to see that i thought i was at a walmart. A saw some employees talking with each other, very insulting. I will never come back here!!! read more

This Macy's location makes me wish I had a different name (my name is Macy). Walked in today and this store was such a filthy mess. It's expected to have things a bit out of place during a shopping season, but this was terrible. We couldn't even walk through the shoe department as there were mass amounts of shoes all over the floor. Clothes all over in random sections and on the floor as well. Mannequins torn apart also lying on the floor in the clothing departments, with no clothes on. Let me just say, these mannequins' top halves are pretty realistically made...had to put a shirt on one of them myself. Either there's a large shortage of staff or they need to train their staff to be a bit more rational with their duties. Unfortunately this is the closest Macy's to my home by a half hour or else I wouldn't come back. read more

Macy's - Department Stores Near Me - Santa Maria, California

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Teresa at Trend beauty was absolutely amazing on my makeup on point. Not only that very educational on the products she was applying. I highly recommend her you won't be disappointed.!! read more

I'm giving a one only for the lady named alma at the perfume section she was doing nothing and told me to wait for the other lady helping a customer. She went and talked to the other lady who was working looking at me. It was ridiculous read more

Staff are always eager to help, the ones who know how to size a person do so accurately, and they always seem to have my shoe size in stock.

Paulina in the Women shoe department needs a lot of training. Very rude to customers, gives people attitudes, brings out wrong shoes and wrong sizes. Treat customers how you want to be treated. If you don't like your job, THEN DONT WORK THERE! Macys needs a remodel. It is very disgusting! Dirty floor, dirty lights, counters all damaged, place just needs to close down or remodel. read more

I did my wedding registry at this Macy's and it was such a terrible experience. I tell all of my newly-engaged friends to avoid this place and register somewhere else instead. The customer service was awful and the employees were uninformed. We had to go back a few times to make some exchanges and each time what should have taken 10 minutes took anywhere from 30-60 minutes because the employees working didn't know how to do a return or exchange in the computer system. Also, they arent able to look up your registry so when you bring something in you have to have a gift receipt in order to return it (which oftentimes for a wedding people don't do that). Other stores like Bed Bath & Beyond will give you cash back (not just store credit) for anything you return and they can look it up on your registry. lastly, selections at Macy's vary so much that oftentimes they don't have the same merchandise as online or in other stores so you never know what you're gonna get Macy's in Santa maria was one big headache Dont do a wedding registry there! read more

My experiences in this Macy's have honestly been great! I've never been mistreated or judged by the staff. I feel confident in my choices of product variety, in the cleanliness of the store and in the quality treatment by the staff. Bree particularly was outstanding in assisting me and has definitely earned her position as a lead in her department. As an administrative college major I just have to say that this woman definitely deserves to be recognized for her role as the team leader in her department. People like her are why customers come back and remain loyal to their choices of businesses. I love coming back to Macy's because I know I am valued and can be confident in my shopping experiences with this Macy's. Thank you. read more

This particular Macy's location is an unfortunate victim of what is the Santa Maria Mall. The best comparison I can make is the inner-city "broken window" metaphor. The mall sucks, thus it brings Macy's down with it. I do not envy the task of the management to keep morale up. This is probably a true test of leadership. That being said... The store is tired. Plain and simple. The carpets are worn down EVERYWHERE and the atmosphere was musty. My review is for the Men's department, specifically the suiting section, which was not very good. The selection was horrible :( Not enough variety in color, style, cuts, or brands. I guess not enough people dress up on the central coast. There were only one or two store associates to man the entire department. After I hung up on a very important job-related phone call, I began to wander the section, but no one greeted me. I never foresee myself needing a suit in the 600+ range and I'm not a suit connoisseur or Haute when it comes to fashion, so I'm comfortable with myself to shop at Men's Warehouse. I drove an additional 40 mins out of my way to go there instead, which in this case I recommend. If you're set on Macy's, then please shop at Macy's Online for a suit to have delivered to the store or your home. read more