OMG. I finally got through on calling Macys Woodfield, I had a large order for a return and it was way too large to ship back with throw pillows, Huge bag comforter, ect. also, I wanted to make sure credits were done correctly , I wanted to go in the store but I couldn't get my wheelchair from the.car so it was a little difficult walking in the store. The Service Rep. Linda saw this and immediately went in the back and grabbed a chair for me to sit down while Amberly started getting all of my items together. Amberly absolutely has to be one of their top employees, she knows what to do and how to handle it and how to care for people! She make sure the returns are credited and the number match up! kudos Everything is done correctly. I was totally blown away on the professionalism, But the kindness and the caring of these ladies that they showed me at the when I was having difficult physically issues WELL you made me feel like a person again thank you. I'll always remember how sweet you both were to me. God Bless You All, Have a safe and Merry Christmas. and Happy Holidays Navy Veteran 70 read more

Was browsing couches and found one I was very interested in. I sat and placed my stuff down next to me which included an empty cup I had from earlier in the day and was testing out the features of the seat when some random employee aggressively yelled at me to "move my drink" and to not mess up the couch. Extreme rudeness especially for no reason is not a good look. read more

On a recent trip to Woodfield Mall, I saw that Macy's had opened a Backstage at this store. When I saw this I knew I had to make a stop even though, I hadn't scheduled a stop ay Macy's. I LOVE Macy's Backstage! I always find a bargain here. I always stop by because I never know what Macy's will offer. I found some long sleeve shirts that fit me, some Christmas socks, and Mickey Mouse and Minnie Mouse neck pillows that will make great Christmas gifts. I love finding a bargain and have had some pretty good luck at the Woodfield Mall Macy's. This store comes highly recommended! read more

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Service is what stands out here. Also their pricing is astounding. I got this jacket for half of the normal retail price. I have a major liking for heavy raingear and winter gear. I have sensitive knees hips and pelvis so short jackets only work when it's warm out. If it's below 32 I need extra protection or my joints literally start to freeze up. The jacket I initially received had some manufacturing defects on it. Macy's instantly sent a new jacket out and I simply took the damaged item back to the store. Finding customer service was easy. A cashier took me to customer service after I entered the north side door when I should have went through the south door. Customer service was thorough in explaining how the exchange process worked because the receipt wasn't. The in store decor is clean modern and the store itself is easy to navigate. I look forward to coming back to shop here when I have money to spend and can walk again after having my surgeries done on my back hips and pelvis. Very happy customer here. It's all in the service read more

Macy's - BCBGeneration Maxi Puffer in Liquid Black - Department Stores Near Me - Schaumburg, Illinois

I picked up an online order the Woodfield store. Home delivery has been quite unsatisfactory lately with Macy's pathetic 'shipping partner'. The store pickup was as bad. Slow service, long lines, unpleasant customers, apparently demoralized employees. Dirty business all around and I believe my money and time will be better spent elsewhere. Wasn't this store scheduled to close? Couldn't be soon enough. read more

Brought great perfume here while on a girls trip. Macy's isn't really my cup of tea as I'm a self proclaimed high low girly. It's a bit on the higher end for me however the clearance rack is good selection and great for gift giving! read more

The staff at this Macy's generally suck and are not interested in helping customers. Fay in the lower level, rang us up, but didn't even make eye contact or say hello when it was our turn. It's Christmas time for heaven's sake. I understand it's the holidays and she may have had a long day, but to not even greet or glance at us...Macys is just ghetto now. Customer service is nonexistent. Marshall Field's had better customer service and at least pretended to care, these employees now are irritated customers exist. This is why I try to shop solely online with Amazon. I just wanted some Frango mint chocolates. It ruins the experience, but I suppose the customers now freely wearing pajamas in public doesn't help. What a disgrace across the board. Hillbillies shopping, and angry employees makes for an unpleasant experience. read more

This Macy's always appears busy, year round and has some good sales. Right now is approaching prom season so expect long wait times for a dressing room, but enjoy a great selection of colors, sizes and types of special occasion dresses in stock. I've always loved the cosmetic and perfume section here but one sales lady told me they don't carry the perfume I was looking for, then I actually found it a few minutes later. I guess it can be hard to keep up with everything that is on hand. Parking can be a challenge here if you are not able to make a long walk in from a spot, unless you are willing to do "parking spot hover" until something opens up. read more

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Do not buy furniture from this Macy's in Schaumburg! I don't know how they continue to serve furniture customers with their incompetence and lack of organizational leadership.. I bought a couch for $5000 from them mid July. They approximated delivery at the beginning of August. We didn't receive the couch until the beginning of September as apparently there were shipping delays. I was ok with that. Once delivered, one of the couch recliner pieces was inoperable after they finally delivered it. We called the appropriate number number assigned to the furniture warranty department, and they scheduled for a technician to come out to inspect the defect. The technician confirmed the defective recliner needs to be replaced and called it in. Since the technician's diagnosis and call-in to corporate, they have been out to our house 3 times already to replace the defective recliner, with each time arriving to our house with the wrong piece! You can't make this up!!!! I have this all documented. They were supposed to come this past weekend now with the correct replacement piece after apologizing, and they never came!!! This is disappointing customer service to say the least! I am in PR, and this won't bode well for Macys. Nobody has contacted me after the last incident. My patience is running out before I am forced to take further measures. read more

Don't regularly shop at this Macy's as it's a little far for us but we had an excellent experience with the furniture department! Their showroom was bigger the Macy's near where I live but hubby and I made the hike to be able to see their selection during their home sale. They had some pretty deep discounts making the price of their furniture on par with other furniture stores. Our salesperson was knowledgeable, patient and super helpful in assisting us to find the perfect sectional and super transparent about the whole process including pricing and everything. The white glove delivery was smooth and fast. Communication was great, they contacted us to set up a delivery date once the sofa was in, the day before delivery they gave us an estimated time, the day of they contacted us within the estimated timeframe to let us know they were 15-20 minutes away. And once they arrived they had the sectional in, down some stairs, and set up in what seemed like less than 20 minutes. Overall extremely pleased with our purchase! read more

Macy's is the place, where you forgot about your time. It's really truth, cause I've never had enough free time for shopping here. Everything I need, I can buy at Macy's. Of course, this is my Best Department Store for sure, I always find what I'm looking for, I always buy my Perfumes from there, my Purses as well as my accessories, different outfits, gifts for my friends. If you looking for a great deal Macy's is that place to go. Once a while many of goods are on sale here. I also used to order online for pick-up. The line went smoothly and fast, especially me being on a time frame. The in-store pick-up went so quickly that it gave me time to pick up a gift for my great-niece for Xmas! read more

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I can't say enough good things about the customer service this company has. They may be a little slow in the store but over the phone they work fast and hard! I had the pleasure speaking to Clermelie over on CS side of things and she went over and beyond along with anyone I spoke with via email. Please don't hesitate to contact Corp to make things right. Lol I accidentally shipped a dress to my old address and they gave my back my money along with put the money I used on a merchandise card from a dress I had exchanged earlier in the day. Soo easy and happy to shop there! read more

Macy's - This is not the dress I ordered but a dress from White House black market I LOVE! - Department Stores Near Me - Schaumburg, Illinois

The pick up service is terrible, next time I'm for sure ordering delivery. Could not get my item, waited for 30 minutes, no one even spoke to me. I saw a massive line of people that already had scanned their QR code and were waiting for their orders to be brought out from the back. No thank you. I will be taking my service elsewhere. read more

I wish I could give one star!! This is the worst Macys I have ever been too. I asked someone on the floor for some help. She was too busy texting and talking to her friend on the phone and sent me away. When I went to register asking for a size, they said we have one but it's a needle in the haystack so good luck. Here is a list off other Macys that you can try... I went to look the for it and there were rack and racks in the fitting room that were never put back. Of course the lady was too busy on her phone to actually do her job so surprise surprise you couldn't find anything!!!! Horrible horrible service read more

Macys is losing its place as a top retailer. I find I can go to the brand website and get a better deal. It's fun to go see the Toys R Us. I hope they can make a turn around soon. read more

I am a relatively new Macy's regular customer, whose mother was a loyal shopper since the 1950's. So I am well aware of the quality of products sold as well as the overall classy feel of shopping there. I like the Oak Brook store, and the clearance sales are amazing. But New York level classiness is certainly not a characteristic of this store, no matter its location. A major reason for this comment is the condition of the ladies' restrooms. One was out of order completely. The one I used had two stalls that had puddled, dirty floors, and overall was obviously neglected. A second reason has to do with younger sales personnel. If you need help, such as asking for a price check, or locating a department, don't ask a younger salesperson; and by younger, I mean up to probably 40 years old. Not only will you be met with an annoyed attitude, but you will be quickly dismissed after receiving a tart answer. When you ask someone who is older, they not only usually treat you with respect, but even make personal complimentary or helpful comments. Please retrain your staff, Macy's Oak Brook! read more

What happened ? I used to love this store ! Goodwill looks better ! Stop being so cheap & hire more people ! The whole mall experience was horrible ! Wood Field mall is one of the many reasons I will shop on Amazon ! read more

Macy's - Piled up purses at Macy's - Department Stores Near Me - Schaumburg, Illinois

Some of the employees in the shoe department are less than happy about their jobs. One particular woman of Indian dissent turned multiple people away without even looking for the shoes, just simply told him no. In spite of that another worker came forward with the exact shoes and ask where did my Customer go? She shrugged her shoulders and said I told her we didn't have the shoes. The other employee said I just brought them out for her. Here they are, she shrugged her shoulders again and said oh well. Pretty sure she's not happy with her job. Perhaps she should move on to a different department or perhaps stay home with that I don't care attitude. One of my big, biggest pet peeves is when employees park closest to the front door. I pulled up to Macy's only to find all the closest spots taken by employees. The store had 20 more minutes to open so I know for sure that they were employees park there. They should be asked to park beyond the first parking pole which would leave paying customers the closest spots. Hello management team pretty sure that's what you should be asking them to do. read more

I bought Dyson as a birthday present for my wife with a Black Friday discount. 10 days later Macy's says if order does not ship within 3 days they'll just cancel it. I have no time to get a new one, and I won't have BF discount. Such a joke thing, worst store ever, will never come here again. read more

Macy's - Department Stores Near Me - Schaumburg, Illinois

Stood there for a minimum of 5 minutes with no acknowledgment was rushed by blond will be returning items because of their behavior read more

Macy's - Lady in black saw me walk up, I was ignored for a minimum of 5 minutes. Was rushed and will be returning items because of them. - Department Stores Near Me - Schaumburg, Illinois

It never fails whenever we go to a Macys no matter what location the escalators and sometimes elevators don't work . Don't you would think they want customers? read more

Macy's - We have gone to 3 Macy's Oakbrook Mall, Woodfield Mall and Fox Valley Mall it never fails escalators not working - Department Stores Near Me - Schaumburg, Illinois

I recently visited this Macy's before Christmas. The music brought back good memories but this is where the warm fuzzy feeling stopped. The woman's clothing department had more summer sale merchandise than new winter clothing. The departments were a disaster. Many looked like a rummage sale had taken place. Definitely not the shopping experience of other years. I imagine that the shipment and lack of staffing has really taken its toll on this department store. Very disappointed. read more

Got a gift that was the wrong sized shirt. Tried to exchange for size with the exact same shirt. Told we couldn't do it without a receipt. No one was helpful at customer "service". read more

Train employees to take off the security tags on the clothes! The worst part is that the alarms didn't go off as we were exiting the store otherwise I would've noticed & went back right there and then, that could've saved me time & another trip ! Do better! read more

Do Not buy your furniture from Macy's! We purchased a couch from there last year, and the zipper from the chaise completely broke. We purchased the warranty (thank goodness).It took a week for someone to see if they could repair it. I have three children under the age of three, and not having a cushion that zips has caused the stuffing to break off. After the repair man said, he couldn't replace the zipper we had no follow up nor could get in contact with the company. We called Macy's who said that they would not replace the cushion, but wanted to repair it. We said that the stuffing was coming apart and the rep on the phone said they recommend taking the cushion off. We said with 3 small children taking the cushion off would break the springs. The rep said they are not liable for what happens to the couch while the repair is getting processed. When asked how long it would take to fix, they said 12 weeks. So, Macy's wont replace, we can't take off the largest section of the couch due to it not being safe for our family, and now we have to wait 12 weeks. Save yourself money and buy somewhere else, where the company will work with the customer. read more

Macy's is the department store I go to most and probably purchase nearly all my clothes from there. The store has all the brands and great for kids and adults. Excellent quality products and clothing. Stores are always clean and well organized. Staff is second to none. I always enjoy shopping at Macy's all year round. Well the reason I'm giving Macy's 4 stars is because they have always have quality sales and dong push their store credit card application on you as hard as some other places (cough Gap cough). And I'm giving this specific location 4 stars because I always get amazing service from the employees who work the men's floor (8th). No matter what section I'm shopping in, I have always experienced good to great customer service. Overall a nice experience, I do feel that the Macy's itself is a little outdated and could use some renovating or something new and exciting but the staff was very pleasant read more

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I really love this Macy's so much. I got all the the items I need and I got them in such a perfect prices. They have lots of deals, discounts, and even sale items. I love shopping here because of their very clean and organized store, lots of variety and choices, and all of their items has a good quality. All of their staff and salespeople are very helpful and friendly, they can help and assist you anytime you need them, you can easily find anything you need, and checkout all of it so fast. You can also order online so that you can just wait to pick-up your order or go for delivery. They are so flexible and affordable. Macy's is a great place to have a fun day and shopping. I will recommend this Macy's to all of my friends and family. Thumbs up Macy's! I will definitely go back here again! Thank you Macy's! See you again! read more

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Disappointed that Macy's doesn't stock the Polo Bear line in the women's department. Always great customer service though, and love their sales. read more

This Macy's is so neat and organized. I'm obsessed with their selection of hats and scarves at the moment, not to mention the beautiful dresses. I looked so glamorous at my cousin's wedding thanks to a dress I purchased here. In addition, whenever friends from out of town visit me, I always buy them a box of Frangos here. Thanks, Macy's! read more

I like this Macy's. It's in the Woodfield Mall and they have a wider selection here as well. The people are friendly and sometime they would give back your discount coupon after your purchase for another day. I do wish that they would take the coupon for all brand labels that they sell here, like Northface. They have some pretty good sales for clothes off their sales rack, but they need to get a bit more organized of the sizes...really it states an XL hanger and come to noticed the dress size was really a small...boo! I also, wish they would sell more brand names like Addias clothing here. I usually come here for some of my Christmas shopping and use my Macy's card and coupons. I'll come back for the sales and to use my coupons to save a buck or two! read more

Macy's - Department Stores Near Me - Schaumburg, Illinois

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We went to the jewelry counter and seemed like a Huge inconvenience to them. We were very appreciative but felt like we were a huge bother to both women working that we encountered. read more

I haven't been to a Macys in a while and I can already see why! I'm meeting a friend here at 10am. It's 9:40 and as I sit and wait in the parking lot, I am appalled to watch all the employees park in the prime spots up close, by the main entrance, key in a code on the wall, and start their day. Nothing irks me more than employees taking up prime parking places for the day at a busy mall while the paying customer has to drive around looking for a parking parking spot to spend their money. Shame on you Macy management for not teaching your employees better! I will not be purchasing anything from you today or any other day. read more

The bathroom was beyond nasty, worse than a gas station rest room. I took video footage and attempted to show a store manager and no manager was working today is the exact response I heard. With COVID-19 I assume safety precaution would be put in place. I was very disappointed that not one manager was available to see pictures of how nasty the bathroom was. read more

Macy's - Bathroom - Department Stores Near Me - Schaumburg, Illinois

BOMB deals and fun stuff to dig for and find. With a shortage in men's small boutiques besides GARBAGE urban styles, it's good to have some places with class over trash. read more

Do NOT buy a mattress from Macy's. The will do everything in their power to NOT cover their warranty. Shame on you.

Macys has so many choices; easy returns and IN PERSON shopping! Gotta get off my butt and try stuff on. Yes after a holiday or sale racks are stuffed but both times, Workers were organizing. Where does Amazon store all their returns? read more

The service in the womans fragrance section is amazing, they really take care of you. On the other hand in the men's fragrance you're invisible, the clerks are talking to each other but will not acknowledge you. read more

Macy's - Department Stores Near Me - Schaumburg, Illinois

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This place is huge. Has everything you'd need from a department store. Macy's offers a first-class selection of top fashion brand including. Ralph Lauren, Calvin Klein, Clinique, Estee Lauder and Levi's. In addition to shoes and clothing. Macy's has a wide variety of housewares, even for gifts for a decent prices and they always seem to have some kind of deal going on to save even more money. I brought 2 pair of jeans from Levi's and shirts from Calvin Klein. great sales, and easy store pickup & returns. I love wandering through Macy's Backstage bargain section too! Good customer service Indeed. Macys always my favorite shopping store. the quality, the price and the staffs are too good. I found everything I needed for a great price, friendly service. Very much appreciated. I'll definitely be back. read more

Absolute worst customer support I have ever dealt with. Bought a couch and a mattress from Diane at the Woodfield location who was fantastic. After we left the store it's been an absolute nightmare. The couch was a 2 piece sectional and the day before delivery they told us the mattress would actually show up 2 days late. Not a huge deal. The delivery for the couch came and they sent 2 of the same pieces of the couch and said I would have to set up a new delivery date. No one from Macys contacted me for 3 days like they said they would. I called got a new date set up. The next delivery date they showed up 2 hours later than the delivery window they gave me and I left for work. Again no one from Macys contacted me. I set up a 3rd delivery date for this morning. They showed up and sent me the same piece of the couch that they sent the first time. I now have to set up a 4th delivery date for a 2 piece couch and not one person from customer support has done anything to make this right or try to help the situation. Highly recommend going elsewhere if you are getting something delivered. read more

I personally prefer the Macy's at Old Orchard. Since moving from Glenview to Schaumburg, this location is just much more convenient for me. I stay mostly in the Juniors section but I don't think the selection is that great, I think this location overall is hard to navigate, I'm never asked if I need help while I'm here, it's just blah. I continue shopping here though because when I find something good it's great! And it's just so close to home it makes it so easy to go to. Parking can be a complete nightmare although it does have it's own parking garage...still hard to find parking though! It's the only place you can get Frango mints (sob Marshall Fields) which make a great gift for out of towners! read more