I love this location way more than the south El Monte . Have more selection and staff is nicer

On 9/3/11, my daughter went to this location to return items purchased online-yes she had a receipt and yes it was a sale day, but she waited until later in the evening until the crowds thinned out. Needless to say, she was sent from one department to another and finally sent to home goods to return women's clothing. She came back to the car, with the items, extremely frustrated and promptly called the store. She wound up the the GM or Asst GM's, CHRIS MEDINA, leaving a detailed message about her experience about her experience. I, too, called and got CHRIS MEDINA's voice mail and left a message expressing my disappointment. It is 9/22/11 and neither of us have heard from any representative of the store. I guess that this is representative of a huge corporation not caring about customers' shopping experience because we must be in a definite economic upswing? Nordstrom has my business. read more

Never really shop at this Macy's cause it's usually a mess and this past week I went to make a payment on my card and the associate in the handbag department was extremely rude ! And it just reminded me why I don't shop there ! read more

Don't every buy fine jewlery from Macy's. My husband bought me a diamond cross for christmas, it broke and they would not replace or even attempt to fix it. Eevn if you have a receipt! Go somewhere else, don't spend your hard working money on Macy's. I've learned my leason. Maricela C. read more

Seriously they had the loudest Hispanic music blaring treating the shipping experience like a club promoter. I will not shop in an environment like that where I can't even hear the salesperson ignore me. The place seems very unorganized and messy while most of the employees don't want to do anything to help. Very disappointed. read more

Macy's has the worst website every time I try to pay my bill on line I can't and when I call there call volume is to high and it hangs up but when I buy something it sure does work fine I think I just might cancel my card read more

This review is for the Clinique counter..I'm not invisible!! I stood there and waited while the woman waited on a group of people, afterwards she went to another person (that's fine I'll wait) but seriously another person just walks up and she waited on her never one time did she bother to look at me and I was standing next to the other people, not around the other side! I'm looking for a new mascara (I won't be back) read more

Don't bother with the fine jewelry dept. They have a list you sign in but they don't really keep order. Then you wait longer for a register to become available. read more

Thank you Taylor & the two associates, who's name i didn't catch :( for your help today! I was in and out of the mens fragrance department so quickly despite the chaos a day before fathers day. They even boxed up my dads cologne in a super nice box, how sweet is that! Thanks for making my super last minute shopping so easy! read more

Horrible customer service!!!!!!!!!! I literally had to go to four different departments and wait in two long lines just to return something. They kept telling me oh I can't help you, you have to go to this department!!!! They just have me the run around!!!!! So angry!!! read more

Associate kept telling me I kept inputting wrong social security number and asked me to come back when the store opens. This is the worst Macy's experience. Do not come to this store read more

They had great pants my boyfriend needed that other stores didnt have, but its been 20 mins and we're STILL waitinf in line- and its not even long? Extremely slow register and poor customer service here read more

Why is it that almost every Mac Cosmetics sales associate does not like to help their customers? It seems like they just go to work with a bunch of make-up and ignore their customers. When i'm a shopper I want to look for the best quality and affordable price in make-up and service! I was going to buy a few things from Mac, no one offered to help, even when I asked for help total blew me off. I went to the Chanel counter. I am a huge chanel shopper. Here i am browsing through cosmetics, and i see a co-worker not doing anything and she see's me no one offered help. So I go to DIOR and i myself dont buy dior make-up, i buy Chanel. The dior lady helped me and I spent 200 worth of make-up. read more

be aware be very aware when you sign up for that plenty card read the full insert when signing up they have the right to check your credit all sorts of thing this also part to do with American express really read and think twice read more

Everyone who works at Macy's is usually very helpful except for the overly made up girl who works at the impulse area. She is horrible! I tried to buy urban decay products twice and both times I walked away because she is such a B! read more

If I could I would give a 0! How does no one in this store know where to pick up on line orders. I wasted like 20 minutes asking 5 different people one of them being a manager and they couldn't help me. If you're a manager your customer service should be the best because you're suppose to lead by example but this manager was worse than the associates. This is terrible this store needs to get on it. The rude manager was a female Hispanic light skin tone with "blonde" hair in a bun. Please send her back to training or maybe Sarra can teach her a thing or two or on how to help a customer. Thank you Sarra you were so kind. read more

This Macys is Disgusting, clothes everywhere, looked like WalMart after a Sale. Total Ghetto, I shop at Macys in Temecula and is spotless everyday. Manager in West Covina should be Fired. I never leave Yelp reviews but couldn't help myself this time. read more

You are confusing your customer about your sale. You just want people to go to your store.

The rock music blaring over the speakers at 10am in the mattress dept was horribly disruptive to conversation. We asked if it could be turned down to no avail so we left after 30 minutes to shop elsewhere. The person assisting us with our mattress selection was very knowledgeable; however, most of the mattresses were filthy. So disappointing for a store the caliber of Macy's. read more

In all of the Macy that the wife goes, this is here favorite place. They give us the VIP treatment. The staff always give advice on the best way to save. Wednesday have good sales. Looks like Wednesday is a secret sale day. read more

My husband bought me coach purse few weeks ago and the purse that he got has a defect the strap on it comes off easily and i went back to return or exchange it and they did not! The manager is so unfriendly read more

This review for the entire Macy's store company. We received a catalog for their ONE DAY SALES for December 16-17, 2016 and we got interested in their sale of michael kors sexy amber 3.4 oz eu de parfum advertised price of $102.00 with free MK Tote bag. We called in December 15, 2016 and was told that the promo gift item is not available anymore - today at one day before their big advertisement of one day sale on December 16-17! That's completely dishonest and untruthful advertisement! We will never shop at any of their store again! read more

It's unfortunate how bad the customer service is here . I love macys and usually never have any issues with any employees but the last couple times I've gone here it's been completely horrible . I'm not sure if it's because they are only seasonal employees or not but even that is still no excuse . I recently did the whole pre sale friends and family purchase at the fragrance counter and all the employees didn't seem to know what they were doing. I swear there was 4 women helping me out , and they wanted to separate my orders so they could each get a cut of the commission . So when I go to pick up my items a few days later , I'm missing one of my items ! So I had to go back , speak to a manager and all this hassle . Anyways , I'm not happy with the service at this macys , I'll stick to Santa Anita or brea . read more

Macy's in west covina is great I always receive wonderful service. I like Nordstrom but I don't like paying twice as much at Nordstrom. The service at Nordstrom is not always so great either I would rather pay less and get good service at Macy's then pay more and get Okay service at Nordstrom. read more

I made a purchase online with pickup at this store location. Ended up getting charged twice, once by the main Macy's in Mason, OH, and a second charge by the West Covina store. Since I used a debit card, I've lost twice the amount of money. Still trying to get my money back. read more

Cassandra from the Benefit Brow Bar in West Covina is amazing. Her customer service is amazing. She's very passionate about what she does. Both my daughter and I were blown away with her amazing job on our eyebrows. We are definitely going back to her. read more

This is a complaint on Benefit Cosmetics sales ladies. I came in on a weekday, Tuesday, at 1 pm, 11/4/2014. Not busy and not crowded at macy's. I stood at the counter but the 2 sales ladies did not offer to assist and rather chat by themselves. When one of them finally did, her name is Lisette, I asked to try a face powder. She gave me a powder brush that anybody uses. I said this isn't hygienic and she couldn't care less and insisted it's clean. What anhorrible service!!!! I said never mind i won't try it anymore and I will just leave. she says, ok like she couldn't care less. Poor customer service!!! read more

I finally had a morning off to make some Christmas returns this past Friday. I was in line in the shoe department with just two other customers ahead of me. When I reached the front of the line, the salesperson came out from behind the counter, ran over to people who were still on the sales floor browsing, told them she was ready to help them, and brought them over to the register to help them before me. It was rather odd and When I questioned her, she responded that they had been in line before I had arrived. She did this twice more!!! It was obvious These people were either friends or family because the salesperson not only went out of her way to track them down to bring them to the front of the line but was having full on conversations with them as other customers, who had been in IN line for quite a while at this point, stood in line in disbelief. The man behind me was more upset than I was and began to give her a piece of his mind. Instead of apologizing, she argued like she hadn't done anything wrong. Security had to come because everyone was upset. The gentlemen behind me was asked to please calm down and this saleswoman walked away with the security. I actually saw the saleswoman turn back to make eye contact with the man and smirked as she walked passed. I hope management at Macy's investigated the real problem (customer service) and fire their incompetent employee or they will be continuing to close more stores. read more

I had the best experience at Macy's West Covina mall . For the 1st time somebody actually took the time to help me and not rush me ! Thank you Delia for your kindness and going above and beyond to help me out tonight . Thank you for offering me my discounts , coupons, and helping me check my Macy's balance. Especially , thank you for checking in the back for more bath towels and offering different options.. If you need someone polite and that knows what they're doing , ask for Delia. (Cookware , housewares) that's where she helped me. read more

Let's see, long lines. Clerks that would rather gossip among themselves then wait on customers or keep the place clean. Coupons that are worthless - something always is wrong with what ever you pick out - not one person in the long line could use theirs either. Then they push and push their credit card for a discount when you can't use the coupon! I know they get a cash bonus for a credit card (I used to work there) but come on! 20 people in line we don't need to add 5 minutes wait time! I cut mine up in front of the clerk and the long line behind me. Am done with Macy's and their bait and switch crap. Merchandise in line with Target and Kmart anymore. Walmart clerks. No wonder they are going down hill and fast. read more

cants stand this place, i went with family and we literally all hated this Macys the lines were huge and the sales reps are so rude and don't know where anything is and i felt as if when i walked away things would be said about me read more

Today 6/29 I was in Store at the Macy's West Covina location to ask about a handbag that I purchased in March 2015. The handle is turning a different shade from the rest of the bag. I spoke to 2 different associates who were VERY RUDE to me. The first told me that she had similar problems as those about my handbag with her face. Her comment was unnecessary and rude. She then told me that someone else would help me, the next lady that helped me told me that my handbag that I purchased from Macy's was my problem and that I needed to call a number she gave me to find a resolution. She scribbled a phone number on a piece of trash paper for me with no other information. She was unable to tell me anything else. This is the WORST experience I have ever had in a Macy's department store. I'm very disappointed with the employees in the handbag department. I was under the impression Macy's was all about customer service and making customers happy, unfortunately that was not the case today. read more

the place is wonderful, the brands are various, but the staff wasn't helping at all, the place is huge and they are like 2 staff working and they were chatting together, my last 2 visits have left a bad impression, plus they only have large and xlarge sizes and like on small size, the prices are a bit expensive, but its worth your money, it is a bellow average macy's that is not good as the other macy's, whenever I go to this place I get disappointed. read more

i have purchased 2 coach purses from this macys my first time i bought one i dint like it and i returned it and bought something else instead, my second time i bought another again i didnt use it and i saw this othe coach purse i liked i decided to return my new unesed 3 week purse, i went and they said no i asked why they said it was fake and they didnt sale that also the code on purse didnt match receipt but it matched the sticker on purse they were going to hand me one they had theyre on the rack and then another lady popped out and said no ill get one from the back so i was like fine. i think that lady knew it was a fake and they tried playing me, i never imagined so i didnt check it i argued for 30 mintes i cussed them out because theyre sales reps are so arrogant like if i brought a fake on purpose like seriously if i knew about that i would do it right. they act all high class and most coach is affordable its not like theyre selling loie vuitton so i dont know why the w3 workers kept telling me you did a good job with this fake they were so rude and disrespectful. they were stupid enough to accept a fake return and they see me and tried getting rid of the fake with me i was furious if it wouldve lasted 2 more minutes i wouldve made sure they didnt go back to work or seen again! i asked for manager and they refused i cussed them out so bad they juist gave up and called the manager which supposedly they didnt have on and they brought this nice young lady and i explained i bought it and it sat 3 weeks and i just wanted another and it wasnt my fault they were fooled and they tried rubbing it off on me. she gave me my money back! i didnt have to go through what i went trhough having a receipt and payed cash, then the sales rep that sold it to me remmbered me and said yes they grabbed one from the back when i had one already. thank god she was the only sales rep an asian older lady who was nice and didnt look up and down like i could afford them i think the others were racist they even turned to each other and whispered things looking at me laughing!! im so mad still a year later never went back! theyre stupid i have a louie vuitton collection but i buy coach when they come out with some nice designs since lv has limited designs. read more