Horrible customer service, I have been to Madewells all over the country. This is by far the worst one. Whoever was managing on 02/13/26 should get fired. read more

This Madewell in fashion valley is so friendly, I feel like I'm best friends with the stylists there after just walking in. Brighton was a great help in choosing outfits! read more

Store didn't have the size I needed. They said to check on line. I started looking at a stack of jeans, sales person rudely said "we don't have your size". I said "I heard you, I'm now looking for a different size, I'm also shopping for other people." Rude. read more

Came into this Madewell while in town visiting family. I wasn't looking for anything in particular, but wanted to see if there was anything worth using a couple rewards on that were set to expire soon. I have to say, this was probably the best customer service experience I've ever had in store. They were so kind and attentive! Jenny was great, and super memorable. And the outfit she wore that day was so cute!! I ended up leaving with a hooded sweatshirt I've been eyeing for a while, and a French hair pin that I am super obsessed with! I've always been a huge fan of Madewell clothing, especially their denim. I definitely will be continuing to shop with them when I'm in town! read more

First things first I love the quality of Madewell jeans...Special thank you to the blonde employee Brighten who helped me find the best jeans, she was very kind and helpful! :) Unfortunately there was another employee "Nicole" who wasn't very nice and dismissive. You should treat all customers the same, and not brush off the ones of a certain...demographic. Overall happy with my jeans, service could improve read more

I came into Madewell today to try on some jeans! I love the variety they offer and the fit of their jeans are amazing. Shannon helped me today and she was kind and personable! Made my experience much better, thanks Shannon!! If you are a student don't forget your student ID for 15% off! read more

My favorite store in the mall! Here's the thing about Madewell: you should almost never pay full price here. They almost always have sales or discounts going on. I love that when things go on sale, they typically stack a discount and it has an added percent off! This store has the cutest close for comfy casual. Great clothes to wear to work as well as to relax in with friends on the weekend. They have it all! I love their cute scarves and super comfy jeans. If you are planning to buy jeans, I also highly recommend bringing in an old pair. They give you $20 for recycling an old pair (of any brand). read more

Everything in this store is madewell... see what I did here? My wife loves their jeans and I love their leather couch, which is where I normally wait patiently for her to finish her hunt for another outfit of the day or days. Customer service is always excellent. All offerings are neatly folded or hanging. The lines are never too long. I'll be back for sure if in the area. Be sure to sign up for their newsletter. You'll receive exclusive discounts throughout the year as well as free hemming/adjustments. You can thank me later. Hope you find my review to be made well. read more

Had an employee ask if they could help me find any sizes. I asked if they had a 30 or 31. The response was "oohh... maybe in the back.." in a very judgmental tone. I honestly can't believe this response is acceptable. This is literally the equivalent to a 10 or 12. I'm 5'7". Sure, I could lose a few pounds, but are you kidding me? Way to make a customer feel like crap for no reason. It's so disappointing to see women treating other women this way in 2024. read more

Went into Madewell looking for a striped shirt I found online and wanted to try on before I bought the shirt. The workers were friendly and asked if I needed any help looking around. The store and fitting rooms were clean too. When I finally went to the register, I was charged around $26 for the shirt and I was confused because Madewell's official website offered the exact same shirt and size for $19.99. I had to show the cashier the price on my phone to get the price lowered to what the price should have been. I was disappointed this store did not keep up with the Madewell's website sales and adjusted their prices accordingly. read more

Madewell - Display - Women's Clothing Near Me - San Diego, California

Cute stuff and I like the total privacy of the dressing area. One worker was very helpful. Have to add that many of the workers were odd and looked at me like they were annoyed I was in their store. Usually, I'd chalk it up to bored store workers being wary of crazy customers but the same workers were very sweet and welcoming to a different customer. I honestly never think race is the factor but the vibe was so noticeably off that I came to yelp to see if other people noticed it. Some clothing brands tell their workers to basically ignore anyone who does not fall in their "imagined demographic" and the "look" of the workers is very uniform, so it got my thoughts heading in that direction. I hope it was just an off day because their stuff is cute! And I appreciate that girl helping me. read more

My wife loves their clothes and wishes they were more affordable but still comes to shop. As a male and a husband, the only criteria I am reviewing Madewell under is there ability to provide amazing leather couches for the husbands as their wives shop! Good job read more

Madewell - Women's Clothing Near Me - San Diego, California

I was so excited about my trip to Madewell. Recently found out they had plus sizes, the letter on the window said they had sizes through 24W. Even inside it said "Ask about extended sizes." I was over the moon. Don't even bother, this place is nowhere near as "inclusive" as they claim to be. I asked about extended sizes and was scoffed at, if not fat shamed. "Ohhh yea, those are online. I mean if you want to try them on in store you'll have to go to UTC. We definitely don't carry those here." No sincerity, no apology, just hurry up and get your fat ass outta here because we definitely can't help you. And we won't even try. Madewell, if you ever see this, train your employees on basic customer service. I was prepared to spend a significant amount of money in your store and will now be taking my patronage elsewhere. read more

Madewell Quality has gone downhill rapidly. Some good styles but seriously overpriced considering the cheap fabrics and thrown together construction. Used to be a fave of mine but no more. read more

Shannon is the best, sweetest person you can encounter at this Madewell location. She is very knowledgeable and makes you feel beautiful in the outfits she suggests. I am very short and always get same things, but last month she suggested a new pair of linen pants and they quickly became my absolute favorites. I look forward to seeing Shannon every time I visit. She sure makes your day special read more

It's a hit or miss here as the customer service is lacking but I am sure there are some employees who are friendly. No offers to help, as I had to flag down someone to let me use the fitting room. The shift supervisor I believe was extremely rude as I was asking about the free tailoring service that they offer if you buy in store only she mentioned that Madewell products sold elsewhere don't get free tailoring as I asked about Madewell products sold in Nordstrom if I could take it in. As I asked more questions she said that I could ask Nordstrom if they can tailor my clothes. Gee sorry for asking too many questions just curious that's all. Don't come if you are expecting to get any quality customer service. read more

Wow I'm impressed with the service by Madewell. We like the style, the quality and the service and have always shopped here. They make a great fitting pair of jeans, I have several and love them. However, the zippers on favorite pair of Madewell jeans broke while my son learned to do laundry (don't know how). I brought it in and Madewell replaced the zippers free of charge. A very unexpected gesture. I will definitely recommend this brand. read more

Heard some fantastic things about this store from others and decided to actually walk in and check it out. Upon entering, two women walked through the doors before me and were immediately greeted. As for me, I was right behind them (couldn't miss me) I was NOT acknowledge and no word from both the girls behind the counter. I walked around the store and was not greeted again and even had a $99 pair of jeans I wanted to try on. Roamed around the sale items, which btw- had some really great prices! So I grabbed a shirt that would go w/the jeans. I was standing by the fitting room and no one came for what seemed like for 10 mins. So I ended up putting the jeans and shirt down. Walked towards the exit door and let alone, not another greeting but a conversation between the two workers on what they did last night and how one of the girls is really upset with her boyfriend! Mean to say...I came in with nothing and left with nothing. Sad. read more

Have always loved Madewell's style, and have only been to their SoHo store in Manhattan. Was happy to see they had a store in Fashion Valley. There's a certain price point where I expect better service. I expect a greeting and if I am looking for a size in a stack of clothes, would love to get some help. Didn't happen here. Their team members were just hanging out in a cluster (I work in retail so this is a major pet peeve) the whole time we were there. I must have looked through several stacks of clothes before walking out the door with no purchase. Now that I read the other reviews, I see they are a new store. Definitely an opportunity for customer service training. read more

Madewell used to be one of my FAVORITE clothing stores. I love the style and quality of the products at madewell. However, never in my life have I encountered more shallow, disrespectful and snooty employees in a store. The environment is straight up hostile and I'm never greeted or acknowledged when I enter the store. I see the employees chatting and talking amongst themselves while ignoring customers that need help. I always leave empty handed despite wanting to make purchases because I feel as though they don't even want or appreciate my business. Such a shame madewell picks such rude employees to represent them because the clothes are really cute. read more

Picked up a good quality v-neck top here for $11.99. Ya gotta love those back sale areas. This is a cute store, love the layout. The employees are friendly too and willing to help. Like what the other reviewer said, it's kinda like J.Crew, with a hint of Anthropologie and a smattering of Urban Outfitters. It definitely fits in with my current awkward fashion taste/state of shying away from Forever 21 for a cleaner, more polished look. Now if I could only afford their regularly-priced merchandise... read more

I love Madewell and had a particularly positive experience at this branch. Sam was extremely helpful with a complicated return. She was very fast and efficient! Jennifer (I think that was her name! She was rocking stripes and plaid simultaneously) was extremely helpful with a denim decision. She was honest about how much a pair of vintage jeans stretched out and admitted that they fit a lot differently than she'd personally hoped, as they stretched out around the groin. Honest customer service is a game changer for me! Even though I tend to frequent the shop in North County, it made me want to drive back down to Fashion Valley next time I make a Madewell purchase. Thanks Madewell - for your classy and professional staff and timeless fashion staples read more

San Diego finally got a Madewell store! About time... If you love J Crew and you're in your in your 20s then you're going to adore Madewell. It is like J Crew but more fun and airy. I love their tops, they honestly cater to those who are addicted to button down shirts. Their shoe selection is great too but their shoes are quite pricey. I have to say the store is definitely on the pricier side but the items are gorgeous. I can't wait till they start building up a better sales rack though. The staff is incredibly friendly and the store is just adorable. I will definitely be coming back every time I come to Fashion Valley. read more

Love Madewell's product. Quality is top notch and when on sale, great prices. Staff could be improved a bit. Most are good at anticipating to help, some kinda ignore you, but there is one gentleman in particular who asks me everytime I step into the Fashion Valley store, "You OK?"... I work in retail and that is just a weird question... of course I'm OK, I'm shopping! ;) I think he's a manager there too... at least I can say he doesn't ignore me, right? There is one girl (wish I got her name) with big curly hair that is especially pleasant and helpful. Overall great product and descent service. read more

We made a specific trip out to the Fashion Valley mall (first time since the pandemic has started) to make a return and when we got to the Madwell store there was a handwritten sign on the door that said "we will be closed from 3:30-4:30". As we attempted to walk in at 3:20 we got stopped and were told they were closing. We asked if we could return the one item since it was still 10 minutes before their closing time, but the employee would still not let us in. We specifically checked the time online before coming and would not have gone at all if we had known that, not to mention it wasn't even 3:30 yet. We were extremely disappointed in this interaction, and also had our two month old baby with us which makes it even more difficult. Madewell has always been the store I shop at the most but after this experience I am not so sure anymore. read more

Madewell has some great clothing and jewelry that I own. However, whenever I go to this location the employees there never greet or ask if their customers need any help. They just talk amongst themselves and seem to not care about making profit. I work at a place that customers and guests are always number 1. I find it very rude when employees at stores never acknowledge their customers or care to help. Madewell, you should reconsider to hire people that will set a good name for your store and company. read more

Madewell is my favorite store to shop at. I visit often to see what the latest offerings are and every time I go in I get a warm welcome. Jenny who works the fitting room most of the time I go is the best at helping me find what I need. Thanks Madewell for a job well done. read more

I agree with the previous comments. Employees does not even say hi. They never say welcome nor do you need help. Nothing at all. Rude staff. read more

Doors should be open in light of Covid to improve circulation. One of the only stores at the mall that doesn't adhere to this, especially given how small the space is! I also found the closed door policy quite difficult when I was with my baby in her stroller. I can't imagine a handicapped person in a wheelchair being able to easily access with those heavy doors closed! read more

Attended the Grand Opening event and I must say they put on a lovely little party! I even got a free polka dot clutch with my purchase. The store was beautiful. It was very obvious that this is a JCREW spin off but the prices still get pretty steep for a dress. The prices definitely range from $ - $$$. Jewelry prices are fair $, shirt and jean prices are medium $$ and dress prices are through the roof $$$. I just don't really like spending 100+ on a dress unless it's a super special occasion. Overall I think this new addition to fashion valley is great. It fits perfectly with the demographic. The store is super cute and the staff was extremely friendly, knowledgeable and helpful. read more

I love the Madewell as a brand but I have always had a bad experience at this location. The sales associates seem annoyed when you ask for any sort of help and never say hello when you walk in. I almost always buy something whenever I come in and the girls working the register are usually unpleasant and never say thank you before I leave. I recommend the UTC location to picking up Madewell from Nordstrom instead. read more

Bought a saddle purse and slip ons here including their accessories. Pricey but I think goes a long way. Lovely/unique pieces. Love coming here bc its well organized, its clean, inspiring, and of course, very stylish! I found out jcrew and them are sister company as well! Updated: I came back bought more. Couple shirts, an overall and some (more) accessories read more

I'm new to Madewell. Looking for quality and stables that will last longer than a season or two. I was toying with working with a stylist at your Fashion Valley store for new jeans and a wardrobe update. The vibe in this store is ...stuffy. My daughter and I were in the store for 25 mins and not one sales person said hello or acknowledged us. There were only a few customers in the store on a Saturday afternoon so it wasn't like it was Black Friday. The store was packed with displays of merchandise. Hi The Jean display took up a large part of the room. I was going to try on some jeans based on the sales persons recombination for my body type. But the sales person who a few feet away said nothing. The sale section is bits full on it I'mmm a will not be going back to your fashion valley location. I was so disappointed with this Madewell. It is nothing like your UTC store read more

Yay, I'm so happy that San Diego finally has it's own Madewell store! Staff are super friendly and helpful :) read more

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I LOVE MADEWELL. I'm so glad they finally opened up at Fashion Valley. Madewell's style is turning a new leaf and I can appreciate everything that they are currently doing. Great denim, tops and dress selection! Like most of the stores, the SAs all look like fresh-faced college co-eds. A few of them tend to be on the shy side (probably their first jobs) but most of them and the manager who rang me up was friendly and knowledgeable. Came here on a weekday and I had a pleasant experience. I'll be back as soon as I save up those extra $$$. Check the sale section, new items are always being added! read more

I love the staff here. I stopped in with my fussy infant and they were so accommodating! I also love the quality of their clothes and the killer sale they are having :) read more

LOVE. Thank God this store is good. I swear coming from nyc , even Atlanta (lenox square mall is one of the countries best) makes shopping in other cities disappointing . I thought fashion vallley would fill my void, but it is 50/50 . Some good some eh. But madewell.....oh thank heavens. It's just like my favorite one in soho and better than atlanta (its not popular in the south) . The clothes were cute, had everything, I like the set up, the clothes are put together nicely so you can see what looks good together and the sale section in the back is really good. I got a belt for 25 $. Half off. There jeans are the best thing they have. I love all there clothes. The only thing I don't recommend is purses. I had one and the leather gets dirty and they wear out quickly for $200. Spend the 200$ on a better quality purse. Or use the money for other things here. I will say it's for a certain type of look , don't come in expecting forever 21 or urban, its like j crew or the loft but a bit more casual. It makes me think of Cameron diaz or a super models style. Expensive, but cool clothes. You end up looking like you aren't trying hard but look so put together and stylish. If that's your thing, come here ! read more

My wife and I walked in, made our way around the front displays while a associate strolled right past us without acknowledgement...very rude but not unexpected from this location because it wasn't the first time. We literally walked around the entire sales floor, passed in front of two other associates and still nothing, no hi how are you...no good afternoon...they almost seemed to avoid eye contact as an excuse to not greet people or even acknowledge their existence. Terrible customer service! read more

When I moved out here from New York, I was definitely worried about the shopping situation. I hate how shallow that makes me sound, but with Barneys Coop closing in fashion valley it was looking pretty bleak. Madewell is filling a part of that void. I'd never thought I'd feel gratitude for a store, but I want to shake the hand of the person that facilitated Madewell's arrival in San Diego. Thank you, whoever you are. You are saving lives. read more

Just a quick TIP and a shout out to Scott the store manager at Fashion Valley store. Scott was very personable, found two dresses for a summer event for me and accessories to match. In and out in less that 30 minutes. Now that's good service. read more