I would love to give a shout out and a huge thanks to Rubi H., she was amazing and patient with me…read moreand all the questions I had. Overall she made my experience with insurance shopping the best and easiest with the best coverage available. Thank you so much Rubi... people please do not hesitate to ask for her she's the best agent I have ever encountered. Thank you Rubi!!!!

Great and fast business I get my insurance from this company every time and they even work with the…read moremoney I have I don't think I'm ever going to someone else for vehicle insurance thank you Diana...

I did not realize State Farm offices were listed on Yelp, so this is long overdue!…read moreMy entire family and I have had car insurance and home insurance with John Co for more than a decade now. We have been completely happy with State Farm, and as we have grown older, gotten married, and started our own families, we go to John for everything. It came time to look at life insurance, and I was a bit confused regarding term vs. whole life. John explained the differences to me in detail, without making me even more confused. He explains is to me as if i am a friend vs. his customer. We decided on term life insurance for my husband and me, and whole life for our child. We also have earthquake insurance with him. Since the monthly premium is not automatically withdrawn from my account, I am terrible at sending checks and i have been late a few times. Apparently, it shows up in John's system and he always gives me a friendly reminder call where he can take the payment by phone. He is basically our security blanket when it comes to our CA earthquake insurance! When I bought my first ever luxury car at CarMax, CarMax made me add comprehensive collision coverage to my insurance before i left the lot. Now, it was 8:30pm at that time so the odds of me getting an agent were slim to nil. I called his office, thinking it would automatically click over to State Farm's official line. To my surprise, John picked up the call! I believe he had the calls routed to his cell. I mean, talk about amazing customer service. I explained what CarMax requested, and he did it without question, at 8:30pm on a Friday night! What insurance agent will do that for you???? I'm guessing not many. In the first few years of getting car insurance through him, we got a discount for low mileage. Now, part of that discount is apparently to verify mileage every few months. I was getting calls left and right by one of his employees. Mind you, I was in college and just could not be bothered at the time (I know, I was pretty self-important back in the day. Thank goodness I grew out of it!). I finally answered the phone and told the employee that I was so annoyed with the phone calls (it really wasn't that many..) and I would be looking elsewhere for car insurance (I had no intention of doing that, I was just being rude). Well, within minutes I get a call from John, who was away at a conference but heard I was upset about the phone calls. He immediately apologized and explained why State Farm needs the mileage. I sheepishly agreed and reassured him I would not be changing insurance. Again, this happened in the first few years when I was younger and had no idea the world didn't revolve around me. Cut to 2022: my brand new, less-than-a-month-old car was side swiped in the parking lot. I called John and gave him the details. He gave me the options and his recommendations. I thought for sure I would take it to my car dealership since it's a nice car and a regular body shop wouldn't do it justice. Again, he gave me his 2 cents worth and his experience working with dealerships. I decided to trust him and follow his recommendations. Well, I took my car in for an estimate at a State Farm recommended body shop, car rental worked cohesively with the body shop, I dropped my car off, and had it back within 2 days! Not only that, I got reimbursed for my car seats in the car within a day! From my accident to repaired car, it was a week. I cannot say enough great things about John Co at State Farm. He treats me like family. That's all i have to say about that!

Started off my relationship with John and Statefarm at the end of 2013 insuring my first car. Fast…read moreforward to now I have 3 auto policies, Renters, life insurance policies, and GL/WC for my small business. John is always very attentive, dedicated, and incredibly helpful with anything that comes up. It's safe to say i'm keeping my business with a trusted professional like John.

I've been with Mercury for over 25 years. They are great! Jess Lopez is the account manager that I…read moredealt with. She's awesome.

Jessica Lopez is a complete disappointment! I reached out to her to get a homeowners insurance…read morequote, gave her all of my information and set up a call for the next day. The following day she didn't call me at the agreed upon time, so I called her. The receptionist said that she wasn't in. I left a voicemail message. No response. She never got back to me. Very unprofessional!

Great team here. Jessica at State Farm was very helpful in making sure I understood my coverage…read more She proactively reached out to review my policies, and took the time to walk me through available discounts. She also went a step further and recommended a strategy to save about $800 a year by paying my premiums through a specific credit card. I really appreciate that level of attention and care.

I've been insured with Steven Wang Insurance Agency (State Farm), Lic. #0C7509 in Irvine for almost…read moretwo decades, and I truly can't say enough good things about this team. They handle my auto and renter's insurance here in California, and throughout the years they have consistently been communicative, prompt, and professional. A special thank you to Audrey Yip, the Office Manager, for her exceptional service. She was incredibly responsive and helpful via both email and phone while assisting me with a recent personal matter. It's rare to find an office that combines efficiency with genuine care, and they absolutely do. Highly recommend if you're looking for reliable insurance support in Irvine!

Do NOT use. For years I've called and been tossed around to another agent that replaced my last one…read morebecause they were not good...but the "new" one would do right by me...Now I actually need their help and they recommend a restoration company that is HORRIBLE and will NOT help me through this process! DO NOT use them! I've been with them over 20 years and I'm leaving! I cannot tell you enough to go anywhere else! And the Manager Barbara is personal friends with the restoration company owner...conflict of interest?? Yes!

If I could give Conrey zero stars I would. I've been a loyal customer for over 10 years now. Never…read morereally needed to use my insurance as I've had no accidents.. but when I did need to contact them, they were unresponsive. Trying to add a vehicle to my policy a few months ago was like pulling teeth. It felt impossible to get in contact with this company. I left several detailed voicemails on multiple lines, Emailed the company and now after exhausting all forms of communication, I'm leaving this honest review. It has been weeks now and I am reaching out to remove a vehicle from my policy because it is no longer in my possession and I do not want to keep paying for it. HELP ME!

Erica is, simply put, a great insurance agent. She is extremely responsive to my queries, always…read morehelpful, and very patient. I highly recommend her services!

Did not purchase from them, talked to a nice girl, she was very helpful to give advice. Thanks.read more

Lauren was very helpful in helping me find the right car insurance for me. She was very hands on…read moreand made the process so easy.

I have a kid who apparently drives with his eyes closed and has had several accidents. Our…read moreinsurance is now through the roof. I don't blame Mercury for this, I blame the worst driver in Temecula, my kid. However, when we have had to file claims, our rep Kim has always been great. Things have been handled very quickly and professionally. When we have made changes to our plan it is done fast and our calls are always answered quickly as well. I would recommend Laurel Ins to anyone.

They will not give your a refund for a policy to cancel- they are a shady insurance company…read more(Mercury) to work with! Had to take up with my bank the amount they refused to give me back. Also, check out their reviews- shady people to get into an accident with!