First impression, I wanted to leave the place because I was told to be seated at a restaurant with…read morethe occupancy being less than 5 customers. Ten minutes went by and "Van" the server had deeply apologizing and seated my party immediately. Being raised in Italy like myself, I judge Italian food very heavily, also not to mention this was our first time visiting Big Bear. Hospitality was more than perfect, felt like I was family. Food was genuinely GREAT for being in a small town in California. If it wasn't for Van(server) I promise this review would be totally different. I'm just glad to have found a place I feel comfortable and enjoy going to. Pergola will be the destination to go to if I'm ever in the Big Bear area. P.S. NOBODY goes to any restaurant, and goes "I'll have the soup." BUT....i would definitely ask for the soup at this place.

Very disappointing service. My fiancé and I came in Saturday evening around 7:30 PM, and…read moreunfortunately the service was extremely poor. We ordered an artichoke appetizer, two entrées, a salad, and a soup. We waited roughly 40-45 minutes just for the artichoke appetizer, and it only seemed to come out after I finally walked up to the hostess to ask what was going on. At that point, I told her that if our food hadn't even been started, we were ready to leave and just pay for the Sprite because we had already been waiting so long. What made it even more frustrating was watching people who arrived after us receive their food before we did. About five minutes after I spoke to the hostess, the artichoke finally came out, followed by the salad and soup shortly afterward. We finished the soup and salad and then still had to sit there waiting even longer for our main dishes. At that point my fiancé finally said, "Let's go. This is ridiculous." The restaurant was not packed at all. It was actually pretty empty, so there really did not seem to be any reason for the food to be taking this long. I went back up front and told them we were leaving and would pay for what we had already eaten and drank. Of course, right as we were ready to leave, they were finally bringing out our entrées. By then we were done waiting. My fiancé had already walked out, and I told them no, we were leaving. It was just a very disappointing experience from beginning to end. The restaurant itself is charming, but the service completely ruined it for us. There was very little communication, no real explanation for the delays, and we should not have had to repeatedly get up and ask what was going on just to receive our food in a reasonable amount of time.

We came here after a long day of exploring Big Bear! It was our dinner spot, and we thought it…read morewould be a good choice since it had such great reviews. We stopped by pretty early for dinner, around 5ish, so this was just before we started seeing a bunch of people come in for dinner. We were glad we came when we did because we were able to get seated in less than five minutes. Since we were a party of six, we definitely ordered quite a bit. We got two medium pizzas, some pasta, and wings. The pizzas were super delicious! We got the Bambino's Chicken Pesto and Fito's Favorite pizzas. They came out hot and were loaded with toppings. The crust was nice and crispy, and the topping-to-crust ratio was perfect. I'd definitely say the pizzas were my favorite out of everything we ordered. The pasta was okay, not my favorite, but still enjoyable. The noodles were definitely cooked more on the well-done/soft side, whereas I personally prefer my pasta al dente. The pasta was also super saucy, and there was quite a bit of it, so you definitely get a good portion. The wings were pretty much what you'd expect from a standard wing. They were juicy and had a nice flavor on their own. Paired with the dipping sauces, though, they took on some different flavors, which I really enjoyed. I also really liked the vibe here. The walls were lined with album covers, which gave the place a really fun and homey feel. It had a cozy atmosphere that made it a nice spot to wind down and just enjoy the vibes.

First of all, immaculate playlist. Perfect bangers…read more Love the decor and overall vibe. Casual but still serving a night out. The wings were perfection. Crispy on the outside and juicy on the inside. Some of the best wings I've had. The pizza (we ordered the meat lovers) was pure cheesy goodness and packed with the usual (pepperoni, sausage, ham, and meatball). We will be back, and apparently when the power goes out they're open.

We had such a wonderful dinner! We sat outside, and the weather was absolutely perfect for an…read moreevening out. Our server Kailyn was incredibly sweet and kind and really went above and beyond to make our experience special. We enjoyed some wine and their Mountain Mule, which was delicious. The food was fantastic--the ribeye was cooked perfectly and full of flavor, and the short rib was absolutely wonderful. The soup, salad, and fresh bread were all so good as well. Overall, it was a beautiful evening with great food, wonderful drinks, and exceptional service. Thank you to all the staff who served us so well. We really enjoyed our experience and will definitely be back!

WORST EXPERIENCE EVER!…read more I honestly can't believe how disrespectful and unprofessional the host was. There was absolutely no manners, courtesy, or respect shown toward us as customers. From the moment we arrived, the experience was disappointing. We had been looking forward to trying this restaurant all week. There were plenty of tables available, yet because we had two children with us--who are actually very well behaved--we were seated outside. Then we waited about 10 minutes just to get our drinks. Our salads and soup arrived with NO UTENSILS. On top of that, there was HAIR in my son's Caesar salad. What made it even worse was the lack of concern or urgency when we brought these issues to their attention. Then came the steaks. For a restaurant calling itself a steakhouse, the steaks were absolutely terrible. My steak was supposed to be medium rare, but it was completely overcooked. There was nothing medium rare about it, and honestly, I was disgusted by the entire experience. I've been to some of the top steakhouses, and I have never experienced service or food this disappointing. We were so dissatisfied that we ended up having to go buy takeout pizza afterward just to have something decent to eat. We waited all week to try this place, and unfortunately, it was a huge disappointment from beginning to end. I've already told my family about our experience, and I'll be sharing it with my friends as well. Extremely disappointing. I would not recommend this experience to anyone.

We had an absolute fantastic experience at this restaurant…read more 1. The view of the lake is phenomenal. On the night we were there we saw fish, jumping, kids running around and playing, and lots of boats. 2. They had an amazing beer selection (although I wish it had been significantly colder). 3. I had the salmon cilantro salad, which was delicious, crisp, fresh, and very filling. 4. The server was very busy, but we never felt neglected. I will absolutely go back

Service was great. Our server was very patient, as they had many different types of food…read more The place was very nice and romantic. It looked as if it was a wedding venue. Started with their calamari for appetizers. Delicious! Tried their shrimp cocktail shooter, Very Good as well Our server warned us that it's more of a teaser for the real shrimp cocktail, which was true. Ordered their Shrimp Diablo, it was delicious as well, not as spicy as I thought. However, the pasta dishes were not so good. Salty. Had to return it and ordered their Lasagna instead, still not so good, 5 out of 10. To many different dishes from different cultures to from is the main issue, similar to what someone had mentioned on their review.

SUPPORT LOCAL BUSINESSES! My husband and I were in Big Bear for our anniversary and decided to have…read moredinner our first night at Jakobe's, a lovely little mom and pop Italian restaurant also serving more regular diner options. Patty greeted us when we came in the door and said we could sit wherever we wanted. She was lovely, very attentive and helpful. Her sister owns the place. She even gave us scads of recommendations for other local places to try and things to do. My husband ordered the chicken parmesan with a side house salad while I got the scallop fettuccine dish and splurged the $3 extra to get their Caesar salad (totally worth it, made in house). Everything is made to order and each dinner came with a board of homemade bread and house made butter for the table. Folks. That bread. Was So Good. Soft and tasty and the parmesan, garlic, parsley butter melted right on it. There was something that didn't hit my palate right on my dish, so Patty offered to get me something else. I decided against that (because the scallops themselves were stellar) but I agreed to some extra Alfredo sauce to mellow out the flavors in the pasta, which worked great! When she learned it was our anniversary, Patty gave us a slice of cheesecake on the house the likes of which I have never tasted before. I don't order cheesecake often, but this was beautifully creamy and sweet. If you want to support local businesses, I highly recommend Jakobe's. They're good people who cook great food and care about their community. SUPPORT LOCAL! DON'T LET THE CHAINS WIN!

So it's owned by the same owners as Santana Mavericks by the lake and they are changing the menu to…read moremore Chinese food with some Italian dishes. I tried the Beef Broccoli with fried rice and unfortunately the beef was tough chewy, salty side and not the teriyaki flavor I was expecting. Couldn't even finish it, but I did finish the fried rice which had crispy vegetables with scrambled eggs. Service is friendly, I was the only one there on a Saturday at 5:30pm. Place is clean, lots of inside seating with a deck outside in the back. 1 single multi gender restroom. I'll give it some time and wait for other reviews before I'll go back. Hope they improve.

Im already giving this restaurant 5 stars because of JIANA…read more Just when I thought people go above and beyond, Jiana went beyond above and beyond! Very patient, warm, smiling, great suggestions, not in a hurry to discuss the options, even talked about possible customizations for our food. It's like their menu is unlimited because Jiana's the type that she will do things because she can and because she wants her customers happy. Perfect example was my cesar salad as a side. It wasnt an option but she made it herself! And it's the kind of cesar salad that I like! Right balance of cheese, anchovies and garlic so good! She was busy but it felt like she had time for everyone and even more! Thank u soo much Jiana! Maybe when we come.back next year hopefully you will be a supervisor or promoted again you deserve it! You and the other 2 ladies were the only ones who seem like they enjoy their jobs hope u guys rub off on them hehe Okay. FOOD REVIEW. Cesar salad - sooo good! Read above for review. Truffle fries -i loooove how it was cooked! Crispy but not hard! Soft on some but more on crispy side! Cheese on top yes pls! The truffle was right amount, not too overwhelming! But the winner was the dips/sauces that came with it. The Chipotle catsup and garlic aioli. Hubby loved the Chipotle and I love the aioli. It was so good, we used it on our burgers too! The aioli might be a bit on the thicker side but it's too good to be turned off by the consistency! There's that taste that u get after a second or 2 that just elevates everything American wagyu steak burger - the burger was good. It would have been better if it was cooked to my liking.. I ordered medium well but it was more medium rare to medium.. but the aioli just made it soo good! I also added the bacon and cheese (great recommendation Jiana! You're so awesome!) . The brioche bun was a bit too hard or not so new? But.. it the burger was decent.. wouldn't order it again though.. Oakside burger - hubby ordered this and medium well. Omg it was cooked to perfection! With char too! Who would say no to a great char soo.. hubby doesnt eat onions.. but Jiana is sooo awesome that she still included the tempura battered onion on the side, instead of in the burger because it was that good! A must try! LOL I was eating it and hubby stopped me coz he loved it! Hehehe thank u Jiana!!! Eggs and bacon was also added per jiana's reco and it was sooo good. So yes, we would order this burger again It was hubby's birthday so it was super nice that jiana had the initiative to give him this cake :) it was a great way to end our meal! The raspberry just elevated the cake so much! So yes, the food was great but jiana was the best! We'll be back for sure!

We were quoted a 15-25 minute wait, which somehow turned into nearly an hour. Apparently, Oakside…read moremeasures time the same way airlines measure "a slight delay." We're a family of four with a well-behaved standard poodle, so we completely understood that our seating options were limited. What we didn't understand was watching two other families with dogs arrive after us and get seated well before us, along with what felt like half of Big Bear. Our "table is ready" text finally arrived 53 minutes after we joined the waitlist. If the real wait is an hour, just say an hour. At least then we could have taken our dog for a hike, grabbed lunch somewhere else, and possibly returned in time for our table.

New to this where do I start? How about with WOW! I'm a…read moreflatlander from the OC area, who went up to see friends in Big Bear they invited us out for a lovely Italian meal at a friend's place this place is truly a diamond in the rough. When in a sleepy mountain town, you never expect to find a fabulous place like this. Quality, well prepared and properly presented with reasonably priced menu. I have eaten some of the best family run small Italian places throughout Orange county and this one rivals all of those. It is absolutely a go-to destination for a proper meal made with love. All with fresh ingredients and presented properly, generous portions served by a small family oriented staff the owner Allison is charming smart and knows true value of quality food and ingredients. After some fabulous conversation we came to understand that she has a great knowledge of food and preparation don't ask her to speak Italian but she will talk to you in French if you like! Do not miss chance to be part of something that is bigger than being on the mountain. Cheers to the Sweet Basil bistro family.

I'm local and I have been here many times but it's a bit hit and miss. Today we ordered the chicken…read moreparm and mine was two flat piece of chicken ends, so mostly I had breading that didn't even taste like parm. My chicken appeared to be 2 end cuts, the thin end they cut off two other pieces and weird it wasn't a single chicken breast. My friend had the same thing with a single big moist chicken breast. Totally different presentation of the same entree. The meal came with homemade garlic mashed potatoes. Since I am not a big potato fan I asked if I could just have a little angel hair paste instead of potato. The guy told me it would be an "UP CHARGE"! Really? I had no drink and my entree of two thin half pieces of chicken and garlic mashed potatoes was $36.....and they wanted to charge me to switch potatoes to pasta.....no they don't make their own pasta so this is just angel hair out of a package and boiled. Take the tourist money, I won't be back.

Best pizza in big bear. My pizza snob boyfriend was obsessed with the Misto and I don't like cheese…read more(sad) so I got the Purest. Both were so fresh and unique. Be sure to get the chili crack sauce and pesto 10/10! Also I can't remember the name of the guy who was helping but his service was awesome. Bar, chef, and server on 9/8/26. Highly recommend this place.

So close to being an excellent pizza shop, yet so far…read more.. Food tasted great, but everything else... Pizza wasn't round felt amateurish. I make pizza and it only a little extra step... The menu... please call it red sauce, pizza sauce, smashed tomatoes, just not salsa. Salsa implies spicy, which I'm fine with, but I had to explain to my kid it wasn't spicy. Service is awkward. No greeter. Self service ordering; needs to be explained. We sat there for 15 minutes before we realized. Several Customers walked in waited 5 minutes at the table and left. You are losing customers. I actually began explaining it to customers as if I worked there. Your staff can see people walk in, shout out a greeting, let them know how to order. Self service order off the qr menu, we didn't have cell service(maybe offer free wifi), so we had to use the kiosk. The water is an awkward machine on the bar, that didn't have bartender. Someone left it on and walked away. I turned it off. There a was water all over the counter, and spilled on the ground. The waitress tried to blame the people that brought it to her attention. There was no cups in our hands. Ambiance was hip and fun... Until, you realize you can hear the staff's entire conversation. They were having a tough time. But there's a Long wait, staff standing around. Manager could be more polite, was brash. Also Sounds like you keep running out of prepared ingredients and need to have the main chef stop prepping pizzas to cut cheese, pineapple etc... yes i heard a lot of the conversations. Take a look at Tropicali service goes a long way. You have something going on here and you just need to up your game. One star to get attention. I'm in Big Bear a lot, I'll give another shot. Happy to change it, if on next visit there are changes. Praying for you all.

Upon ordering the customer service was okay. It took awhile for them to take my order but we were…read moreable to be seated and figure out what we wanted. A nice gentleman that was standing by waiting to place his order told us what to do since we were a bit lost. Once able to order our food it came out fairly quickly. I loved their sweet tea, it was very refreshing and not super sweet. The pizza is super delicious and even the bread is to die for! Usually my son doesn't eat crust but their crust is almost buttery and overall just yum! It was so great that we ordered it for take out couple days later. We did not want to order from anywhere else. The restaurant itself is also very comfy. Super cabin feels and we had so much fun with the poopy stickers! $0.75 each. I think we spent almost $5 having fun with these.

Great service on a busy day. The pizza was very good…read more Eat out side on the bench. Excellent old mountain chalet vibe.

The avocado chips are GREAT!…read more The plates of Bolivian food have a home-cooked quality and appearance. They taste mighty good too.

Super solid. I had the cheese enchiladas - really nice sauce, slightly different than the typical…read more Family had a carne asada burrito which was well-liked. We all liked the avocado salad, solid, homemade come chips with it. Nice flavor. Nice big restaurant. Outdoor patio on street side.