I purchased my 2021 Escalade from this dealership back when it was under a different ownership,…read moreknown as "Parkway Cadillac". My rating would for sure be less than 5 stars if I was to leave them a review before the new ownership, and before I changed service reps. A little backstory- My Escalade has had an oil issue since the beginning; it burns oil much faster than it should and I can't seem to ever make it to my scheduled oil change date, or milage, before my "add oil" light comes on. An employee once referred to my vehicle as a "Covid Car"! I've complained since the beginning but was told "it's normal", yet was also told, I'm not the only one complaining about this issue", and "it's because I leave my truck idling too much" (Has excessive idling hours). All of these Statements did not sit well with me and I found them to be ridiculous. Despite my many complaints, nothing was ever done about my issues, even after a supposed, " Oil consumption test" was performed and I needed a complete engine replacement after it WENT OUT! When I heard the dealership was under new ownership I went to meet John and Lisa to personally express my issues and frustration with the way my complaints had been handled so far. They were very understanding and I did feel they tried to take care of me, but by that time it was too late, it was now 2025! They are very friendly and seem to really care about their customers. I was lucky enough to accidentally be paired with a new (to me) service advisor,Francisco, during one of my "add oil" light issues. He immediately confirmed my feelings from the get-go, something wasn't right. He quickly dove into my extensive record history and actually took the time to personally reach out to GM regarding my documented complaints. He has been "ON IT" since the first time he saw me. He's currently conducting an OFFICIAL "oil consumption test" and going above and beyond to attempt to make things right. Sadly, so much time has been waisted and the window seems to be closed to help me as GM has denied replacing my engine (again). Even though my experience with my dream car has been nothing short of a nightmare; I mean, why should an owner of a vehicle costing more than $100k have to carry oil in their vehicle....my experience with the CURRENT OWNERS and service rep, Francisco, has been a breath of fresh air! I finally feel heard and know they are doing their best to help me, even though it seems like a lost cause to me at this point in my warranty (now relying on my extended warranty). I'm excited to soon get rid of this vehicle that I love so much but has caused me so many wasted hours of service hours and money in oil changes. I'm looking forward to the 2027 model which will hopefully NOT be another "Covid car", and I know I will definitely be coming to Magic as long as Francisco is here for all my service needs. I've attached just a handful of my MANY "add oil" alert photos.

The service we received at Magic Cadillac was simply impeccable…read more From the moment we walked in, everyone we encountered in sales and the front office made us feel valued, welcomed, and genuinely cared for. We had done our research and knew the exact vehicle we wanted was coming in, so we came by. Right away, we noticed Ron--he didn't even directly assist us , but his energy filled the room. He was friendly, upbeat, and brought such a positive presence that my wife and I immediately looked at each other and said, "There's something special about this place." His personality alone elevated the entire environment. Before coming in, we had been speaking with Andreas over the phone and through email. He was professional, focused, and incredibly straightforward. When we met him, he evaluated our trade-in and gave us a fair and reasonable value. He also told us he would hold the vehicle for us--without requiring a deposit or signature. To be honest, after dealing with other dealerships who didn't follow through on similar promises, we were skeptical. But Andreas did exactly what he said he would do--and that earned our immediate respect. He was honest, efficient, and operated with a high level of integrity. There was no back-and-forth, no pressure--just clarity and professionalism, which we truly appreciated. When the vehicle arrived, Ron reached out to us, and from that point on, he made the entire experience feel personal and exciting. He was warm, engaging, and genuinely happy for us. Buying a car is a big decision, and Ron made it feel not only comfortable, but joyful. His enthusiasm was contagious, and it made us even more excited about our purchase. Then we worked with Hany in finance, and he was exceptional. He was sharp, organized, patient, and incredibly kind. He sent us all the paperwork ahead of time, walked us through every option in detail, and answered every question we had--no matter how many times we asked. Not once did he rush us or make us feel like we were taking too long. It felt less like a transaction and more like sitting down with family and having an honest conversation. When we came in to finalize everything, the process was seamless. Hany had everything prepared, and we were in and out quickly, yet still felt fully informed and taken care of. He even helped guide us through additional DMV-related items, which we truly appreciated. Ron then walked us through every feature of the vehicle, taking his time to make sure we were comfortable and confident. His attention to detail and excitement made the experience even more memorable. We absolutely love the vehicle--but even more than that, we're grateful for the experience. The warmth, professionalism, care, and authenticity from this team set a new standard for what a dealership should be. We've been to many dealerships over the years, and this is, without question, the best experience we've ever had. We will absolutely be returning for future purchases and will continue servicing all of our vehicles here. This is now our family's dealership--for us, our children, and one day, our grandchildren. Honestly, this review still doesn't fully capture how special this experience was. If you're considering visiting, do yourself a favor and go--even if it's just to meet the people. Great customer service and genuinely good people can be hard to find, and this team has both. Thank you again for such a memorable and enjoyable experience. When we think about our vehicle, we'll always think about the incredible people who made it possible. Special thanks to: Hany Wahba - Finance Manager Ron Javadi Andreas Morales - Sales Manager

I had called in asking if they had a specific tire in stock due to a huge bolt in my existing tire…read more They had the tire I needed and I was able to get my car in without any hassle even tho I barely made it In before they closed. The whole staff in the service department was kind, patient and very helpful. This was a last minute service and they pulled through in a major way! Thanks again to all the staff members (Emily, Sophia, Gerrardo, and Juan) for getting me back on the road safely! They even offered to wash my car after it was getting late! I will be back!

I'm going to keep this short. Kia of Valencia is the reason I don't drive commodity cars. I wanted…read morethe EV9 for my housekeeper and since i'm a recent victim of Identity theft, their "Job is your credit" program helps because I have stable income. Well that program is a scam. I have countless text messages from Jessenya, Bruce, and C Brower about how the program works, they get people such as myself approved all the time and when can I come down. Emphasis on the "When can I come down" I explained numerous times I can't come down unless I have a hard approval as it's a 100 dollar uber ride to and from. Nonetheless, they kept pushing the idea. C Brower finally pulled my credit (If this is a "your job is your credit") program, why do you need to run my credit. So the answer was a no go for the approval. I knew that because I was transparent about the identity theft. So when I asked why do they market it as your job is your credit, they claim it runs aside the job. Which basically is how the traditional way of buying a car is. You pick the car, they take proof of income, residency, and ID. It's not a Your job is your credit program. It's the traditional way of buying a car and the "Job is Credit" Scam b/s is to get you down there. Carmax has better tactics than this. Also if you have good credit, stop buying cars from these dealers that add all these extra to the sticker price. Go to BMW or Mercedes, get a service loaner for the same price as a K5 and move on. I needed a big EV SUV and thats why i'm here. Update, I got a 2022 BMW X7 with a warranty from carmax. What one dealership won't do, another will. I have pictures and proof if you want to email me.

I was here about 3 weeks purchased a Toyota Camry 2021 certified for my wife, Mr. G . Genaro…read moreCalzadillas help us out we're very grateful for the purchase great service by Genaro Cakzadillas very professional service. Great warranty, great customer service I do recommend frontier Toyota Valencia California. I will come back for my next purchase and look for Mr. G Genaro Calzadillas to help me out. Thank you very much Genaro and frontier Toyota!!!

I want to start by saying how pissed off, frustrated, and disappointed I am with the customer…read moreservice I received at Frontier Toyota today. I brought my vehicle in at 11:00 AM for an oil change, tire rotation, and basic service. I was told it would take approximately two hours. At 1:10 PM, I asked for an update because I needed to leave by 2:00 PM to pick up my child from school. What happened next was extremely frustrating. I was made to feel like I was inconveniencing them by simply asking where my vehicle was. Raymond, the technician I was dealing with, wasn't even in his office. I then had to wait for Jack to get off the phone so he could help me. Jack walked through the garage twice looking for my vehicle and couldn't find it. He eventually went looking for the mechanics and lead technician, only to find out they were at lunch. At this point, all I cared about was getting my vehicle back so I could pick up my child. Jack eventually found the vehicle and brought it around for me. Then came the part that absolutely infuriated me: after waiting more than two hours, I was told that THEY HADN'T EVEN STARTED SERVICING MY VEHICLE. I had given up two hours of my day off for what should have been a simple, routine service. This wasn't some complicated repair. This was an oil change, tire rotation, and basic maintenance. And it gets worse. I also needed the lug-nut key replaced because the last time I brought my vehicle to Frontier Toyota, the key was not returned to me after service. Now I'm driving around with a missing lug nut, which is completely unacceptable and raises serious concerns about how my vehicle was handled during my previous visit. This experience was beyond disappointing. Acting like you care about your customers and actually showing that you care are two completely different things. Today, Frontier Toyota showed me that my time and my business were not a priority. I expect management to take responsibility for this situation and make it right. Given the inconvenience, the wasted time, the previous issue with my lug-nut key, and the fact that my vehicle wasn't even touched after waiting over two hours, I believe the appropriate resolution is a brand-new five-year warranty covering the basic services on my vehicle. I have given Frontier Toyota my business, and I expect better. I am extremely disappointed, and I will absolutely be reconsidering where I take my vehicle for service in the future.

One of the best Porsche dealers with a very nice inventory. I have my eye on that lizard green GT3…read moreRS in the showroom. First Saturday of the month they host a cars and coffee that draws attention from car enthusiasts from all over So Cal. Don't miss their Wunderground museum below the showroom.

I brought in my Taycan 4S for service related to PCM and window switch issues. I was told a recall…read morehad been performed, the system was updated, and the issues were resolved. I picked up the vehicle on July 6th, 2026, and the same issues reoccurred within a few hours. I contacted the service advisor the following day, thanked him for his service (the initial interaction was pleasant), and let him know I was experiencing the same issues I'd originally brought the car in for. He asked me to send a video, which I did that same day. He said he would show it to the tech and foreman. This was on July 7th, 2026. On July 8th, 2026, I followed up to confirm the video had gone through. On July 10th, 2026, I followed up again to ask whether the tech or foreman had reviewed it. The SA responded that the foreman was out that day but that he had shown the video to the tech, and that the foreman was expected back on Monday, July 13th, 2026, and he wanted to get his opinion. I received no response the following week. On July 23rd, 2026, I reached out again, noting I hadn't heard back and asking if he'd had a chance to speak with the foreman. I received an auto-reply stating he was out of the office for Porsche training until July 27th, 2026. On July 28th, 2026, I followed up once more and sent additional videos documenting further issues. I again received no response. I also tried reaching the service advisor by phone multiple times, leaving a voicemail on his direct line and a message with reception. To date, I have received no response of any kind.

Avoid Mazda of Valencia at all costs…read more I had a 1:00 p.m. appointment on 7/26 after multiple calls and texts with Romero regarding a Mazda CX-50 Preferred. Romero presented himself as though he were handling the sale, but upon arrival, I learned his role was apparently to call prospective customers, quote preliminary deals, and entice them into the dealership. I drove from Los Angeles after confirming the pricing. Once there, the numbers were materially different, and the two vehicles I was told would be washed and ready were both dirty. We were also passed among several employees and repeatedly had to explain what had already been discussed. The entire process was disorganized and poorly managed. Around 2:30 p.m., General Sales Manager JT Taylor, also known as John, entered the conversation with what he called the final offer. I showed him my text exchanges with Romero, and JT pulled out his phone and photographed my screen to capture the messages. Despite seeing what had been represented, he returned with numbers that were nowhere close. At that point, I understood that no deal would be reached and was prepared to leave. I calmly stated that this was the classic dealership experience I intentionally avoid, which is why I used brokers for my last three vehicle leases. I specifically explained that my frustration was with the overall experience and was not directed at JT personally. Nevertheless, he became defensive, raised his voice, and refused to de-escalate despite my repeatedly asking and gesturing for him to calm down. He then announced that he was "ex-military" and that he "doesn't get down like this." I am still unsure whether that was intended to address the pricing discrepancy, intimidate me, or demonstrate a very large ego with very little managerial judgment. Whatever the intention, it was inappropriate and remarkably unprofessional. The most absurd part came when I asked for his business card. JT repeatedly responded, "Nah, it's okay," because he believed I would leave a negative review. I requested it three times, and he only provided it after another employee intervened. For context, I have worked in financial services for nearly two decades across retail, private, and investment banking, serving clients from all walks of life. I cannot imagine refusing to provide a client with my business card because I feared negative feedback--or one of the associates I lead doing so without serious repercussions. This was not an inexperienced employee having an awkward moment. This was the General Sales Manager displaying hostility, poor judgment, and an apparent fear of accountability. A business card is not permission to leave a review, and hiding it does not prevent a customer from documenting an experience. After his repeated refusals, I recorded the interaction, including him saying, "Nah, it's okay." I also have the text exchanges, call records, and supporting documentation. Mazda Corporate has opened a formal case, and I will provide them with the full record. We also had an appointment at the neighboring Kia dealership, but two Mazda employees told us both locations were under the same ownership. After this experience, we skipped that appointment rather than risk encountering the same lack of training, professionalism, and accountability. JT Taylor, respectfully, if you are comfortable invoking your military background during a disagreement but frightened by a Yelp review, customer-facing management may be the wrong profession. Reviews are not threats; they reflect the service provided. I have leased two Mazdas over the past ten years, and this was easily my worst dealership experience. Save yourself the drive and aggravation. Professional management addresses concerns--it does not raise its voice, make intimidating remarks, and hide business cards.

Special shoutout to "Rick" @ Parts department , I had to order 2 special parts - took some time to…read morelocate exact order # , but he spent ample time with proper explanation about the part. One of the part I needed - I was forced to buy entire assembly for brake fluid reservoir (even though I only need a torn strainer) he recommended that I check out "after market " products - he even helped me to look up on google search. This dealership go above and beyond to help customers - from my buying experience back in 2022 and services and parts department. Kudos to Hello Mazda of Valencia. I am considering another Mazda car soon.

I had an exceptional experience at Mercedes of Valencia! Raffi was by far one of the nicest and…read moremost genuine sales associates I've ever worked with. He was knowledgeable, patient, and made the entire process enjoyable and stress-free. A special thank you to Walter, the manager, who went above and beyond to help me get the car I fell in love with at the right price. His professionalism, transparency, and willingness to work with me truly made all the difference. If you're looking for outstanding customer service and a team that genuinely cares about finding the perfect vehicle for you, I highly recommend Mercedes of Valencia. Thank you, Raffi and Walter, for making this such a wonderful experience!

Unfortunately, this was one of the most disappointing Mercedes-Benz dealership experiences I've…read morehad. I had been communicating with a salesperson here for almost two weeks and told them in advance that I would arrive between 2-3 PM. I arrived around 2:30 PM, but we still ended up waiting nearly another hour because our salesperson was busy with another client. I completely understand that dealerships get busy, so I asked if someone else could assist us in the meantime. Eventually, another salesperson helped us look at the GLC Coupe we were interested in. We were serious buyers and ready to make a deal that day. The biggest problem started when we discussed financing and leasing. I have an approximately 850 credit score, excellent credit history, and a long history with Mercedes-Benz, including multiple vehicles that have been successfully paid off. Despite that, the financing numbers being presented to us were extremely disappointing, including rates that went as high as around 10% - 8%during the discussion. Even the lower financing options we discussed were nowhere near what I expected with my credit profile. What disappointed me even more was the attitude during the negotiation. Instead of trying to find a reasonable solution and earn our business, I felt like we were being pushed away from making a deal. When the manager became involved, the customer service did not improve. In my opinion, the management team could benefit from additional customer-service training, especially when dealing with serious returning luxury-car customers. The unfortunate part is that we were considering purchasing multiple vehicles. After leaving this dealership, we literally crossed the street to BMW. The difference in experience was night and day. They treated us professionally, worked with us on the numbers, offered a much more competitive deal, and we purchased a vehicle for around $60,000 that same day. Mercedes didn't lose our business because we couldn't afford the car. They lost our business because they didn't give us a reason to do business with them. I'm giving 2 stars instead of 1 because I believe every business deserves an opportunity to improve. I also have documentation and photos from the experience, but I'm choosing not to share them publicly at this time. I genuinely hope management takes feedback like this seriously and focuses on improving both the customer experience and the way financing options are presented to highly qualified buyers.

I want to start by saying how professional and courteous the service team was while I was in the…read moredealership. Debbie Seeger, my service advisor went above and beyond to help diagnose my vehicle and have it serviced and ready for pickup ASAP. Also, it is the small things that matter, and when I picked up my vehicle Debbie had left a thank you card on my dashboard. I will definitely be coming back in the future for all future vehicle repairs. Thank you Debbie and your team!

5-Star Experience at Subaru of Valencia!…read more After having some frustrating experiences at other dealerships, our experience at Subaru of Valencia was completely different. From the moment we walked in, Taylor McEneaney approached my wife, my daughter, and me with kindness and respect. He immediately made us feel welcomed and comfortable. What I appreciated most about Taylor was that he took his time with us and never made us feel pressured. We first test drove a Certified 2025 Forester, and Taylor rode along with us, answered our questions, and was very informative without being pushy. We then drove a new 2026 Forester, and once again, he was patient, respectful, and helpful throughout the entire process. What stood out the most was Taylor's transparency. He was real, honest, and down to earth. My daughter, my wife, and I all felt very comfortable working with him, and that says a lot after some of the experiences we had elsewhere. Taylor also really pulled through for us and worked hard to help us get a great deal. We genuinely felt that he was working with us, not just trying to sell us a vehicle. A big thank you as well to Phil, the Desk Manager, Jeromy in Finance, and the entire Subaru of Valencia team. Everyone was friendly and professional. I also appreciated how clean, peaceful, and comfortable the dealership was. It had a welcoming atmosphere that made the whole experience even better. Thank you, Taylor, for making us feel at home and treating my family with respect. We had a great experience, and when I'm ready to get my next vehicle, I'll definitely be coming back to see you! Highly recommend Taylor McEneaney and the team at Subaru of Valencia!

I'm officially obsessed with my new Q3, and I have Nicole and Camille at Audi Valencia to thank for…read moremaking the whole experience such a positive one! Buying a car can definitely feel intimidating, but Nicole made the process so easy. She listened to what I was looking for, and worked with us to get a deal that I was really happy with. Camille was also fantastic and made me feel completely comfortable throughout the process. What I appreciated most was that I never felt pressured. Everyone was friendly and helpful, but it still felt like they genuinely wanted me to be happy with the car--not just make a sale. And clearly, they succeeded because I left with a car I LOVE. Huge thank you to Nicole and Camille for making this such a positive experience. I would absolutely recommend Audi Valencia, especially if you have the opportunity to work with these two!

Terrible experience with this dealership. The customer service is extremely disappointing, and the…read moreway they handle problems is a complete nightmare. I bought an Audi expecting quality and support, but the experience has been nothing but frustrating. I strongly recommend that anyone thinking about buying from this place do their research first. Pésima experiencia con este concesionario. La atención al cliente deja mucho que desear y la manera en que manejan los problemas es un verdadero dolor de cabeza. Compré un vehículo de la marca Audi esperando calidad y respaldo, pero la experiencia ha sido totalmente decepcionante. Recomiendo a cualquiera investigar muy bien antes de comprar aquí.