This is the second time I have had a negative experience at Kc's Vehicle Licensing in Arlington…read more During my most recent visit, one employee insisted that my 1985 Chevrolet C20 rolling chassis had to be valued at approximately $29,000 for tax purposes and stated that the condition of the vehicle could not be meaningfully considered unless I obtained an appraisal at my own expense. What makes this especially concerning is that the valuation exceeded even the "Excellent" condition value listed in the standard Old Cars Weekly pricing guide used by Washington licensing offices. That guide lists a fully restored excellent-condition 1985 Chevrolet C20 at $25,000, with lower categories ranging down to $1,000 for a parts car. After leaving, I visited another licensing office in Marysville where the clerk was exceptionally professional and helpful. She accessed the same valuation resource, reviewed the condition categories, and successfully processed the title transfer using an appropriate condition-based valuation. This experience demonstrated that the issue was not the law or the valuation process, but the unwillingness of one employee to work with a customer to determine a fair and accurate value. As a result, I submitted a formal complaint to the Snohomish County Licensing Division and the Washington State Department of Licensing. I appreciate businesses that work with customers professionally and apply the rules fairly. Unfortunately, this office has now provided me with two negative experiences. Terrible.

I've used them for years and always had good experiences! I have too many vehicles and toys and…read morethey see me too much!! lol

Just wow! Impressive staff!! I just moved from Oregon and worried about the hassle of registering…read moremy car. Brookelyn made the process easy! She's so bright and kind!! They have a nice lobby and great hours! Thank you Smokey Point Licensing!

Update on my previous review: Smokey Point solved my issue by contacting the State and getting me…read morean exception for the license plates replacement fee. Thank you Kimberly for going the extra mile in getting this done! I retract my previous review. Upon further investigation, the dealership left address information off the title application, although they claimed it was complete. It was not, and in the end Smokey Point did everything correctly and solved the issue of lost license plates for my vehicle.

I recently moved to Bothell from out of state. I had multiple vehicles, plus I needed handicap…read moreplacards. Having to get a Washington Driver's License first made it all that much more complicated. They helped me transfer titles and update registrations, get new plates, etc and it took a lot of time. They never made me feel rushed. They were friendly, efficient, and knowledgable. I actually look forward to going back there next time I get a new vehicle!

Great experience on phone call also in person!! Nice staffs and very friendly and helpful!! They…read moreshould have 6starts review

What a GREAT experience. We just recently moved from CA to WA. I was coming to register our cars,…read moreget new plates, etc. I came in with my car titles, and I expected a long wait, but NOPE. Maybe 1 minute until I was helped. AND the guy who helped me was TOTALLY NICE! I don't remember his name, but I would like to complement his speed and kindness. He lives in Seattle and commutes up to Lake Stevens for work. Awesome dude. In literally 15 minutes, I walked out with new WA license plates. Anyone who is writing a bad review for this place, you just don't realize how good you have it up here in WA. In CA it would have been a 3 hour wait, with an appointment that I made 4 weeks prior, and I probably would not have even gotten what I needed. To walk in and out and DONE in 15 minutes?!? AMAZING SERVICE!

Thanks Manny! Quick and easy transfer of title, appreciate the service and was less than $50 since…read moreit was a gift.

I came in to transfer my license plate and tags from out of state, and the staff made the whole…read moreprocess really easy. They walked me through everything step by step, told me exactly what I needed, and even wrote it all down for me. Super patient, helpful, and clear the entire time. Really good service and great value for how smooth they made a confusing process.

Welp, I easily placed an order online for my expired tabs. Yes the tabs are ridiculously expensive,…read morewith excessive added fees but that's not in their control. I ran through the door ten minutes before closing and was greeted within 5 minutes. The tabs were ready and off I went. There's plenty of parking and I was shocked there wasn't a line through the door. Lucky me and you for having this license office in the neighborhood.

The woman with the gay cat placard clearly did not want to help me. It was clear from the moment…read moreafter I greeted her after a 45 minute wait time. I was told by the licensing agency in Lake Stevens that all I had to do is change my name on my cars to get something done, but even though I brought proof of my name change, she wouldn't do it. Quite rude in her manner as well.

I used to use Beverly's for everything applicable when I lived in the area. I've always had great…read moreservice and if you can make it there during work hours during the week there's hardly ever a wait. When I moved to California, I went to transfer my car title down here and suddenly realized I had absolutely no idea where it was. The kicker, I obviously had to obtain a replacement from Washington where I purchased the car. I called Beverly's and they were extremely helpful and willing to do this out of state by mailing some stuff in. I am inexperienced and naive, so I messed up the paperwork TWO SEPARATE TIMES ( I know), and they were still so nice and helpful. They paid to send stuff back and held onto things for me so we weren't playing mail tag. I finally got my title today and I had to come on here and write this. Customer service: 10/10 Patience: 1000/10

They charged me $16 for a replacement tab because the first one they gave was defective and…read morewouldn't stick to the license plate. They said they would have replaced it for free if I had come in the same day but my husband and I both work full time so getting the time to get into their office and wait in line for who knows how long is extremely difficult. It didn't change the date of my registration or cost any more than if I had been able to come in the same day to replace but they still had to find some way to rip me off just because they can. Absolutely disgusting and goes to exactly why so many people despise certain government agencies.

OVERALL: 9.67/10 (Yelp converted score: 5/5). This place is a shining example of great, courteous,…read moreand efficient customer service. I'll definitely be back in the future for my licensing needs. After getting turned away at another location (shall be left unnamed), we were trying to get plates for a car transferred to WA from California (2010 Lexus IS250). 1) VALUE FOR MONEY: 9/10. The unfortunate part is that the payment terminal charges $2.25 per transaction (3% of the tx for $75.01+ on credit cards), so I'd recommend using a debit card (flat $2.25). In total, the title registration and plates cost $198 (before the debit tx processing fee). Not bad! 2) QUALITY: 10/10. The staff promptly acknowledged us, and worked efficiently on our case with no hassles or interruptions. The clerk made sure the phone number on record was correct (repeating it back to us) and ensured we understood the expectations (signing, dating the right locations, verifying info, etc) as outlined by the documents. We received our plates immediately after paying the title registration fees! 3) SERVICE: 10/10. We were in and out within 15 minutes - even with waiting for less than 5 minutes outside (there's a max of 6 people in the lobby). We came in to get plates for my partner's car, after she moved it up from her home city of LA, California.