I come here often (and have been for years) and it's always a pleasure! The employees are…read moreincredibly helpful and kind. They do a great job to take care of anyone coming in, and take great care with all of the packages.

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

As long as you don't need to pick something up on a Saturday it's ok. The Saturday hours need to be…read morelonger.

Convenient location. Easy parking in the center. Friendly…read moreservice. Was great for dropping off a return.

People toss around the phrase "useless clowns" around a lot but that's almost too generous for this…read morelocation. Even for Encino lazy and clueless, thoroughly unhelpful employees. Head to another UPS store, there are far too many in the area to deal with a terrible one

Quick. Easy. Fair prices. Park in the lot. Go in. Get whatever business you need done with…read morevery little fuss. They helped me when I needed to urgently print out an email before an important meeting. A great little place to know about if you do business in the area.

Definitely not doing business with them. very unprofessional, rude, and they told me they charge…read morefor receiving over 5 packages? I looked around and they are priced 15% over the normal rate in this area. WOW!!!!

Quite possibly the best UPS Store in Los Angeles. Always warm, always professional, always helpful…read more Props to them for knowing how to get a good passport photo of a squirmy three-month-old.

They are the best.! They are kind, supportive and full of…read moreenergy. I wish so many businesses at any size could have learned from them.

Great service! Friendly staff. Lots of options to get what I need done. Parking can be a little…read moretricky.

Great customer service, great location, and they get the job done with a smile. I've been coming…read morefor years! Five stars!

5/5 Stars - Quick, Stress-Free, and Convenient! I stopped by…read morethis USPS location on a Thursday morning and was so pleasantly surprised! There was zero line when I walked in, and plenty of parking available right outside--a absolute luxury in the San Fernando Valley. Even with only two employees working the front, I was not greeted as I walked in but I was helped pretty quickly. I was mailing out two packages, and the process was seamless. If you need a label printed, they can easily scan your QR codes at the counter. On top of shipping, they have a great setup with an inside ATM, post office boxes, birthday cards, mailing boxes, and pretty much every shipping supply you could need in one spot. The lady who helped me was incredibly sweet, but had a very thick accent so I had a hard time understanding her. Overall, it was a smooth, easy, and delightful visit. Compared to the crowded Sherman Way location, this post office is night and day--so much quieter and faster. If you're in the Valley and want to skip the usual hassle, I highly recommend coming here instead! I'll definitely be back~~~

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

I've been working with Gary for many years now and couldn't be happier!! Gary is the most honest…read moreand reliable guy I've had the pleasure of working with, he's always willing to help with anything I need and his pricing is super reasonable... Totally recommend mail box international for all your shipping needs or mail deliveries

Best service and rates around Los Angeles!!! 10 out of 10!!! Thank you, Gary! You're a true gem!read more

This UPS Store is amazing! Everyone who works here is always so kind, friendly, and helpful. They…read moreare usually very busy, but they always have a great attitude and take care of every customer politely and professionally. A special thank you to Cam, who has helped me several times and is always super nice and helpful. Andy helped me today while Cam was off, and he was wonderful as well. Great customer service and a great team! If you have returns or anything you need to ship, I highly recommend this location. They make everything so easy and stress-free. Great job!

awesome and helpful people I had been going here for years,…read more And staff are very friendly and helpful

I needed a document Notarized on short notice and found the local "A to Z Documents" on Yelp…read more Called and made a same-day appointment with Alina. Located in the Encino Town Center, ground level, next to the beautiful garden fountain (doubles as a Wedding Chapel). I went there because of the easy parking but left being glad I found such a pleasant and professional Notary. The whole process was quick and simple. Will absolutely use again in the future. Thank You!

I highly recommend A to Z Documents. I needed a power of attorney, and Alina made the process…read moresimple from beginning to end. I was able to send the documents online, take care of most of everything remotely, and then just stop by the office to pick up the completed document. Very convenient and professional service. Alina was friendly, responsive, and made everything straightforward. Great experience!