I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Excellent service very friendly staff, the owner is always there to make sure all customers are…read morehappy. I've been going there for years and was never disappointed.

Kevin was the main person who helped process my FedEx order, and he was honestly one of the best…read morecustomer service leads I've ever worked with. He went above and beyond, along with Jair, to help me ship 9 heavy boxes individually across the nation. They were patient, kind, and spent nearly 40 minutes making sure everything was handled correctly. Michael also took the time to reassure me that everything was going to be okay, which I really appreciated. The whole team made a stressful shipping situation feel manageable. Truly grateful for their professionalism and care. Highly recommend this FedEx location!

Very disappointed with the service. I printed documents, but the printer produced poor-quality…read moreprints (likely low ink). When I asked Michelle Michael, for a refund, they refused unless I returned the documents. I explained the documents are confidential and cannot be handed over, and even offered to shred them in front of them they still refused. Completely lacking basic understanding of customer service.

I received a recommendation from a friend of mine, going through all my boxes of paper and I needed…read moreto shred a lot of paper. She recommended that I come here, ask for Ben. Well... Ben is great. He helped me out in so many ways cost wise. It's only a dollar a pound, I brought all my paper in a big plastic garbage bag. He weighed it and we just put it in the bin for the shredder. There's plenty of parking in the parking lot . I ended up coming back three times . Highly recommend that you get all your shredding done here . He also has great prices on shipping and packaging .

I have been coming here for years and i absolutely love it. Ben is so helpful, very insightful on…read morepacking ways, etc. He helped me tremendously when I was shipping things to my kids at camp and now college. I enjoy going in just to see his friendly face. Top Notch!!

They are the best.! They are kind, supportive and full of…read moreenergy. I wish so many businesses at any size could have learned from them.

Quite possibly the best UPS Store in Los Angeles. Always warm, always professional, always helpful…read more Props to them for knowing how to get a good passport photo of a squirmy three-month-old.

awesome mailbox place , price is high but service is very good . Busy place but convenientread more

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

I was in your store on Friday, and helped by Eric who is wonderful! Writing this review for the…read moresole purpose of letting everyone know what a kind, patient, thoughtful hard worker he is! I had a large amount of Amazon returns, and documents that needed to be notarized. Eric was both friendly and gracious in dealing with me, navigating all customers, meeting everyone's needs with proficiency and generosity. Very much appreciated, highly recommend this store. Thank you Eric!

People toss around the phrase "useless clowns" around a lot but that's almost too generous for this…read morelocation. Even for Encino lazy and clueless, thoroughly unhelpful employees. Head to another UPS store, there are far too many in the area to deal with a terrible one

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown

Cam is a fantastic customer service personal. We walked in…read moreto inquire about opening a Post office Box, he was so gracious and knowledgeable that we immediately decided to sign in for a year contract. Very helpful and pleasant he is definitely an asset to your store. We will be happy to work with you and refer you business.

I was here to have something shipped out at 6:56pm. There was an African American man at the…read morecounter, so I asked for help. He was very dismissive and preferred to have a conversation with his co-worker over assisting me with my package. Customer service was complete garbage.

Friendly service great customer service great place to get you shipping information and shipping…read moredetails for Fed Ex also copying too

Let me first start by saying, I get it, it's an entry level job for most of these kids, but you…read morewould think the acting manager on duty should at least have some grasp on common sense. I got off work on 12/10/25 and made it to the door 3 minutes late with a tiny, but urgent scanning task (that would have literally taken me a couple of minutes to complete at self serve and leave) probably before the others inside even finished with their own tasks. This manager walks up to the door, I humbly explain to her the urgency of my situation (4 pages to scan to submit for a pending mortgage loan. I beg and plead, but all I got from her was "I'm sorry, but we just closed." Maybe it's just me, but It was 8:03pm and even a few customers inside came up to her with disbelief. But she was pretty firm and would not have it any other way. Really FedEx? Has the candidate pool gotten this shallow? You certainly picked a winner with this one. I didn't catch her name, but she should stand up and take a bow, as she single-handedly chased a regular customer away for life. People generally review the extremely good and the pathetically bad, because they were emotionally moved by a standout employee. This piece of work must have fallen asleep during her orientation. Clearly clueless about Customer Service, the notion of going above and beyond the call of duty to shine like a star during a customer's desperate moment. The other reviews speak for themselves. Just some food for thought for the top brass, who will hopefully stumble upon this scenario from an ex-customer's perspective and perhaps consider investing in a little more training - at the very least - about common courtesy. Will never use FedEx again!

I needed a document Notarized on short notice and found the local "A to Z Documents" on Yelp…read more Called and made a same-day appointment with Alina. Located in the Encino Town Center, ground level, next to the beautiful garden fountain (doubles as a Wedding Chapel). I went there because of the easy parking but left being glad I found such a pleasant and professional Notary. The whole process was quick and simple. Will absolutely use again in the future. Thank You!

Came to Alina few years in the row to take care of travel documents and some general notary stuff…read more She has been always fast and responsive. Pleasure to deal with