Only because zero stars isn't an option. I called ahead of time and asked if there were a wait for the bowling lanes and the lady told me no and even if there were a wait it would be 10 minutes max. I live around the corner so I got there 8 minutes later and there was magically a 45 minute wait. I put my name down on the wait list. I walked up 45 minutes later to get a status check on the wait time and the lady told me another 45 minutes. I said that's what the lady told me 45 minutes ago. She just shrugged her shoulders and said sorry... none of the employees knew how to work the computer, trash was piled up in the pool table area, horrible experience. read more

So fun! This place is so worth it! The ticket I bought included billiards, bowling, laser tag, and the gravity ropes. The food is pretty good here too. For less than $20 you can play for the whole afternoon until closing! Definitely had a fun time playing laser tag and running around and taking on the daunting high challenge on the gravity ropes, overlooking the arcade below. I'm going to try to come back for their Monday night specials again! read more

Horrible horrible customer service in the restaurant, plenty of waiters no excuse not to serve on their guest at a decent time. The girls/waiters 4 of them standing all in a group talking. I waited 20 minutes no one came to even say someone will be right with you. I got up and left I guess no one cared about my service. I won't be planning my kids birthday parties here and will make sure all my friends now. read more

Extremely Disappointed!! We've visited many times and never had a problem until I decided to have a birthday party there. Our reservation wasn't ready at the reserved time, our game cards were not loaded with any value, and our party host was unable to be located at least twice. I sent a note in at company website and have not heard a word regarding this. I would not recommend having parties at this location. read more

AVOID ARCADE!! More then half of the games are either broken or straight up take your tickets and don't start. Spent $50 on 300 tickets and was not even able to spend 100 with my significant other because of the actual lack of operational games to even play. I highly recommend you steer clear if you plan on taking anyone here for the arcade. If I could rate a zero I would. Complete dump and extremely overpriced for what Is offered, when I say every other machine is broken I am not exaggerating. All you see if people wandering around trying to find a functioning machine or trying to get their tickets back at the kiosk. Absolute joke. read more

Horrible experience. Staff is extremely rude! Team member by the name of Armando was disrespectful in two separate encounters I had with him and talked to me like I was dumb. I tried to find a manager to share my complaint and was ignored. When I was finally able to share, the so called manager just blew me off. Never going back to this location! read more

I threw up from the natchos. The small pizza was horrifying, the sodas costs what a beer should. The games are over priced, the prizes required too many tickets, the games produced very few tickets, Lazer tag wasn't so bad but my son's gun didn't work. The funnest area in the place is the interactive projection game that's on the ground in front of the bowling area. The bowling wasn't too bad but it doesn't matter because the food was so terrible. I will never go back. Couple nice employees, the rest look like they were hating life and extremely short with answers. If anyone from the establishment even thinks about responding to this for damage control, don't bother. I don't want to hear it. read more

Ok, LOVE the concept, the facility is beautiful and the entertainment options are really nice. The lack of enthusiasm of just a few members of the staff leaves something to be desired and kind of drained my own excitement. I attended a Holiday get together at this location on 12/20/17. The 1st person to greet Us was Ebenezer; His level of customer service was unmatched by anyone else that I came into contact while there!! He was smiling, very informative and always seemed to know when our glasses needed to be refilled. I watched the interaction between my coworker and the gentleman running the ropes; he, too, was very engaging and attentive. My interaction with a gentleman that, I believe was, a manager, was very positive; he promptly addressed my concern and followed up with the party planner to address any additional concerns. Now, the ladies in the prize area, where you sign up for Laser tag? They are either unhappy employees, or being held hostage. They never cracked a smile, never said a word that wasn't required, did not seem to really care that our group was there. I do realize they are not there to entertain, per se, but, they could "appear" to enjoy helping customers, being employed, or even alive. I, too, see the same thing daily in my job, but for those I serve, it is, very often, the entire experience that counts. Will I go back, or recommend this place to others? Sure, I will just be sure to remember that a lot of the enthusiasm will come from within and tell them to bring their own (& ask for Ebenezer ) read more

The staff is rude & impatient. Common. It's a birthday party. They are trying to rush everyone and don't care.

Horrible management. Manager allowed one of his employees to continuously yell and push a costumer who was A FEMALE & still proceeded to kick out the lady and her children. Even though his employee was in the wrong for yelling in a women's face and trying to intimidate other customers by yelling. read more

Complained about the service to Jon the manager the associate laughed her ass off to him to him. Which proved my point . Hire kids n that endanger your business. We got a refund n left never coming again read more

Seriously under staffed. It took 40 min to get in and buy the overpriced game card. 1 person working the food counter, taking orders, making drinks and delivering food. I have been in that line for 20 min. I won't be back. read more

Poor service in the sit-down restaurant area, after 15 minutes of waiting I had to walk up to the bartender to find out there wasn't a server. Then after mentioning all this the the front desk, they were completely unaware there was no server. The bathroom was atrocious and both smelled like urine and had urine on the floor (literal puddles) read more

We wanted to go there for leer tag and bowling. Unfortunately the wait was 3-4 hours. Understandable. So, we settled on arcades and dinner. Paid for an hour of games and figured we would grab some food while we waited. After being in the bar area for 20 minutes, we went to the dining area. Stood by the sign that says "Please wait to be seated" and stood there for 15 minutes without even an acknowledgement from a staff member (including the one sitting directly behind me checking temperatures once every 3-5 minutes as guests came in.) Finally, after watching the staff drag their tails with no interest in their customers, I decide it's enough. However, when asking for a refund, they tell us we can't have one. So we ended up giving our cards to some kids in line and decided to head over to D&B instead of spend any more time supporting a company who doesn't care about their customers. read more

This place is so much fun!! My family and I spent the whole day here. Bowling, laser tag, pool, video games. Good food and cold beer. The cost can stack up on you but if you plan accordingly it isn't a problem. We had a blast!!! read more

Have to say that this establishment has made some good staffing changes. Last time my family went in (after a lot of debate) the staff was friendly and helpful. I think it is over priced but they run good specials. Wanted to update. read more

I thought it was a good place to hangout with friends. Good music, pool, and tv's. The cons for me is that the service of the waiters is bad. We had a table and needed to walk to the bar to ask for my sons drink. They hardly check up on you. Food seemed a little pricey. Arcade games are real pricey aswell. When an arcade cost $2.05 for about a minute of game action, your money can go away fast. I would go again but to get a beer with friends and play pool. read more

We went on a busy Saturday night and tried to find out what the best options of play were. Front desk was of no help at all, no smiles and complete lack of customer service. Went to the laser tag desk and got the same type of treatment. Was told by desk rep best play days were Monday to Friday. Clearly they didn't want our business. Tried again the next day Sunday hoping maybe just the busy Saturday was the issue. Guess what, same rude and unfriendly workers but we figured out on our own what to do. Still had 3 kids not happy with their experience. They got ripped off on games and good luck findings attendant to help. Other similar game places have been so much better than Main Event. Poor poor customer service and general employee attitudes! You need to have people constantly circulating and having presence amongst your patrons. read more

it felt like the WHOLE staff was just having a bad day but overall it was a fun place. good date spot, in my opinion. all day passes prices aren't too bad and cover everything except the games and food. make sure to put your name on the list for billiards and bowling as soon as you get there as the waits are so long read more

We took our kids here on a Saturday, for the first time. We showed up at 3:00 p.m. and bought 5 unlimited wrist bands so we could do the gravity ropes, bowling, and lazer tag as much as we wanted! Nobody told us there is a waitlist for all of these events. The first (gravity ropes) wasn't until 5:10 p.m., the second was lazer tag which wasn't until 5:45 p.m., and bowling was a 3 hour wait so we couldn't even do that. Also, bowling is extra for the shoes! Not included in the wrist band price! We figured we could wait for the two events since we planned on eating there. We went to go into the pizza restaurant and it was closed. It stayed closed the entire time we were there. We asked to speak with a manager to get a refund since we were hungry and couldn't do any of the events and he told us wristbands were only refunded in the first 15 minutes and that we should have planned our night better! We then asked when the restaurant would be open and he said he didn't know and that it should be open now. It was not! He was VERY rude! I am not sure how we could have planned our night better when we had no plans and weren't aware of any of the waitlists and no food! We have spread the word to friends and family and we will not be returning! read more

Sat on the table at 4:00 Since no one approached the table 10-15 minutes later we ordered on the dumb little table tablets. Well that was an almost one hour wait! Food wait was ridiculous! All other staff members go out of their way to not acknowledge and look your way. Possibly In fear of someone asking for something.. it's very sad that's no one is aware of customer service anymore. read more

The place itself is fun for the family. The restaurant on the other hand is disappointing. Beth was my server, she had multiple forgetful moments, their milkshakes are blended with ice and my check was wrong. She never came back to give me change on my cash payment either. read more

Went on a Wednesday night. We had a blast bowling and playing unlimited times on the video games. Will be returning soon. Bathrooms were super clean too. read more

Denzel is the most amazing worker there! He was so kind and the most outgoing worker we came in contact with. Thank you for being so genuine and making our experience much more memorable! He most definitely deserves a raise. read more

Came here with my family (there were 8 of us) for our monthly meet up. Our service started out fine, but as time went on, our server checked on us less and less. When our food came it was ok, not the best or worse I've tasted but we had to wait a long time to have our drinks refilled. At one point, my mom went to use the restroom and had to tell the hostess how messy and unstocked it was. I don't really think she cared bc we went back later and the bathrooms were still gross. My family are huge Cardinals fans so we also asked if the game could be put on one of the TVs. We had to ask 3 different people bc the first 2 (managers) told us (rudely) they didn't have the (LOCAL) channel it was on (NBC). Finally we asked a server and she kindly got the channel changed for us. Finally, we tried to bowl and the wait time was 2 hours bc "of all the birthday parties"- it was 9 PM. In any case, this isn't really a place we were impressed with which is unfortunate. We will not be coming back. Update: the manager reached out asking if he could make it right, which is nice. But didn't leave any information regarding how I could reach him. So my review still stands. read more

Great place, wonderful service. Pizza was good and facility is new and clean. The kids had a great time at the birthday party we attended. Our server was totally on top of everything .. So helpful! The few cons I experienced were the Music was too loud for me, it was hard to have a conversation anywhere in the building. I thought the video games were very pricey - although I feel the same way anywhere like that. read more

Just giving an update. I was asked for my contact information gave it to them nothing so don't think the fake response below is anything genuine. I also visited a second time. Was over charged for the wrong item. The person who helped us was very nice but seemed to not want to bug the manager to fix the mistake. I understand maybe they should just leave it up to the servers to fix things read more

If I could leave zero stars I would. Absolutely the worst service I've ever experienced. Got on the wait list to be seated for food I was told it would be a long wait which I did understand since it was Sunday afternoon which I'm sure is rush time, our daughter was here for a birthday. Needless to say the hostesses both looked so unhappy and confused about their job. I saw two party's the same size as mine arrive after me to check in and get in faster than I did. Many tables were open with no reserved signs . I eyed a table the entire time I waited only to be seated at that exact table in the end. This table was open the whole 40 minutes I waited but waited 40 minutes to sit there? Hostesses were incredibly unhappy and very confused the entire time, no organization what's so ever. When we finally sat down. We waited about 15 minutes only for no one to check in with us at all. Meanwhile other people around us are being greeted and orders taken. We eventually got up and left after wafting nearly an hour and walked over to the parking lot next door to eat at a burger joint. Probably ate here and left sooner than I would have gotten to eat at all at Main Event. Come fed if you want to come here so you don't have issues with any of their food services even though the games are garbage too. Like everyone says "half the games are broken " read more

This place is great as far as the activities avalible but I'm writing this from the prospective of a parent. I came because of some deal they promoted and come to find out at the register... they hide in the promo that there are hidden fees i.e. shoe rental, lazer tag fees ect. I also wouldn't come after dark as alcohol is served and last thing I want to a bunch of tweens liquored up in the next bowling lane next to my kid. Call me old fashioned but I pass and hit jump zone or something alomg those lines. read more

Love this place for date night and for family night. Great place to hang out with friends also

Ebenezer took extra care with us. My girlfriend was having issues from low blood sugar and he took the extra step to bring out something for her to normalize almost immediately. Above and beyond service. Thank you again. read more

The first impression I got when I walked in was that it was very different and neat and kind of like a smaller Dave and Busters. My family and I ordered food that was really tasty and priced reasonably, but waited quite a while for. While we waited we went and tried out the arcade games. They were really over priced and one of the card collectors for a certain game didn't even work. It wasn't a real biggy as one of the employees was fast to help and fix it. Another thing I was not impressed with at all was when we went to get prizes with our tickets and the employees were messing around with each other playing a game or something like that while we waited for them to help us. I guess you could say there was definitely more negatives than positives, but I didn't have a terrible time and might go back and try the sky walk and laser tag! read more

All in all, i have to say this is a fun little place. The menu was divers, the food quite good, and the entertainment abundant. The pricing was great with food and game card combinations. Really an enjoyable experience. read more

We had my son's 10th birthday party there Sunday. I was absolutely confused when I realized the entire first hour was sitting at a table with pizza and cake. How many kids do you know that eat pizza and cake for an hour while games are everywhere? That was such a waste of my party time. I paid for the higher package which was $24.95 per child and that just is outrageously expensive for what I feel I got out of it all. The gravity ropes and laser tag were fun, but we only got 15 minutes for each. I definitely would not recommend a party here. If you want to come with your family and spend the day here, that's up to you, but don't have a party here. read more

I take my toddler here weekly to bowl as well as play games. It is such a fun environment. The power was out a couple weeks ago upon our arrival and the manager on duty gave my daughter a free bowling voucher which really made her day. While bowling I was worried about not receiving good service based on other reviews; however I am happy to report, the service was excellent!!!!! read more

This place fucking sucks! Paid 480 dollars, which included free game passes, free laser tag, and free bowling plus a private room! We only got the fucking room, had no free pass, laser tag, or bowling! Please do not spend your money on these fucking place! It's a waste of money read more

Came here for my Big 3-0 and had a great time. We got the unlimited game play and it was awesome, I would definitely recommend it. Got our money worth, that's for sure. However stars were lost because of the bar and the bar service. First, I am a not a big drinker so usually if I have one mixed cocktail I am already feeling a little tipsy... I had three, three drinks! That is a lot for me and it was if I was drinking a lemonade, I feel like there was a splash of alcohol, if any in these drinks and they aren't cheap. Second, we did indeed order a regular lemonade for my friend who is pregnant and when we got the drink, it was clearly intended to be a cocktail, when I returned it we were not offered a refund for the mishap so instead paid for an alcoholic beverage when all we were getting was a lemonade. The bartender wasn't very kind or helpful and she just seemed annoyed when placing drink orders. At one point my mom told her another friend of mine wanted to place an order and her response was "that's fine, I guess," That's fine you guess??!! this is your job and that is why you are there so of course it is fine. Anyways, if we come back it will be for the games only, we will not waste our time at the bar. read more

Very fun place! Took two of our children there and they had a great time. We loaded 4 cards up with $20 and bought the $18.95 passes for bowling, laser tag, and the sky walk thing. Laser tag was a lot of fun! We will more than likely be back soon! read more

Absolutely by far the worst experience I have had in quite a significant time if not ever, in regards to showing children a good time. First of all, when trying to schedule a birthday event for my grand children we called several times and got a different story or explanation of prices/packages each time. Employees are obviously misinformed. After much confusion we eventually settled on a specific package and scheduled a time. Upon arrival and checking in, we were told our package was a 2 hr package. We had been told we were getting a 4 hr package for our price. After some deliberating and the employee eventually agreeing that she had indeed quoted us a 4 hr time period for our package we were given what was promised (kudos to Alyssa for making the effort to make the customer happy and helping us, I admit the normal time is indeed 2 hrs per the web site (we learned later) but we were quoted 4 and this was our first time. The explanation of how things work could have been better. We picked a spot out and settled in with cake, gifts and guests etc. only to find out a short time later that we had servers at our disposal at our reserved bowling lanes. As we made the attempt to pack up our party and move to our lanes we suddenly were alerted by the children that they had been told our bowling lanes were given away to some other private party. After speaking to Alyssa, she explained that the party that had taken over our lanes was told to do so by staff because they had accidentally given their lanes away. So we were forced to wait an extra hour for another set of lanes to open up before eventually getting our spot. Shortly after this, I found they were still trying to to charge us for the same hours even though we didn't get our lanes till an hour later than promised. This was also fixed after being brought to their attention(kudos to Alyssa again, keep this one she's a winner). A little later we were signed up for laser tag, we prescheduled 10 of us from our group. Show time was 2:15 and although some of our group showed at 2:15, the other part showed at 2:16( this is literal and no hyperbole or exaggeration is made here, we were literally 1 minute late (shame on us!). My kids were told that they were too late and the group had already gone in and they would have to wait. If there is a sign up sheet and I was given a receipt, how did they get the full amount of participants in if we weren't there(there were 10 of us!)? This means the employees aren't checking the receipts of people going in thus creating confusion and possible conflict between prescheduled patrons. Upon approaching the young man to speak to him about this and expressing my unhappiness about this, he responds to me by saying, "dude, your family is not the only family here and not the most important thing here". I swear if I were not at a family type location I would have made sure that was the last time he ever calls an elder man "dude" again let alone is disrespectful to someone like me again. Yes, Im literally saying I would have knocked his cocky ass out if we had been anywhere else other than a family setting(FYI, I don't pretend to be a tough guy nor do I ever talk this way but for him I would make an exception) I cannot remember his name, but if I hear it again, I will know it. It was an uncommon name. At our seats, after opening a tab with a credit card, we were approached by no less than 3 different servers. 2 of the the at least three servers insisted I did not have a tab open, and insisted I needed to pay for what was ordered then and there. So we paid with cash in order to avoid any more confusion. As we got up to leave, we were approached by an employee who informed me I need to close out a tab of 2 drinks before leaving. Seriously?! After all that?! Where had this guy been all this time?! Don't get me wrong, the two drinks were ordered and needed to be paid for but what about all that other confusion with the other servers! I knew there was a tab open somewhere. Again, terrible organization and communication with these employees. My advice to this place is to improve hiring practices or hire at least one adult to run this place right. The appearance is that it is run by young individuals with no concept of customer service. FYI, I have never in my life written a review this long (but they gave me so much to tell! LOL). It has the potential of being a really awesome place but definitely in need of some structure and discipline (but keep Alyssa! If not I'll hire her!). P.S. I forgot to mention that one part that I initially thought was really cool about their packages is that they come with a set of $10.00 cards for each participant towards the arcade games. That is, until I realized that their arcade game prices range from $2.65 to 4.90ish! For an arcade game?! Really?!' After spending several hundred dollars here my verdict is this: Poorly trained, unknowledgeable and rude employees plus expensive arcades equals a bad outcome. read more

Haven't been disappointed yet! My kids love going there for bowling or the arcade games. I enjoy the pool tables and the drinks! Great for a fun night out! read more