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    Mainline Plumbing & Rooter

    4.8 (321 reviews)
    Tue 9:00 am - 9:00 AM (Next day)
    Wed 9:00 am - 9:00 AM (Next day)

    Get pricing & availability

    Response time

    30 minutes

    Response rate

    100%

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    To reply your comment, I add our messages to remind you that you did mention your anniversary and your travel plan to me as a client. Also you charged me half of the price for sending your staff to check the leak job they did the day before... after I questioning why is an extra charge for that visit . Lastly, I called you for which brand and model of the new drinking filter system your staff recommend me. You said you'll have to confirm with the vendor and let me know, which you never left me know. But I guess you're too busy as always and "forget" again! -------------------------------------------- I have been using Mainline plumbing for my house and my rental properties. The first few times with the owner Ranelle were good. But last time was really bad!! It starts from October 2024, my kitchen faucet and drinking filter faucet are leaking. So I contacted Ranelle and was told need to replace them. So I got all the new parts ready and scheduled a time with her. [[HIGHLIGHT]]The day her staff was supposed to show up between 9-11am turned out to be no show. I contacted her and was told they have another sewer emergency and "forgot" about me. So had to reschedule. Wish she could give me a heads up instead of keeping me waiting.[[ENDHIGHLIGHT]] Unfortunately this was just the beginning! On November 4th, her staff came and replaced the faucets. But after they left , I noticed there's leaking under the sink since I put kitchen towels there. I was told maybe because pressure is high and could change regulator and relief velve. I'm fine to change that because I trusted her. Her staff came again but left saying there's no leak. Need to come another day to change the regulator. Ranelle charged me again because her staff came to check "their previous leak job" but didn't find the leak. Anyway, I paid her. Then they changed the velve and regulator and I was hoping it's done but no no no!!! The filter water faucet is leaking water drastically from where the air was supposed to be out. [[HIGHLIGHT]]I tried to get hold of her, but there're tons of reason/ excuses to not able to talk: her anniversary, her doctor appointments: she's on the plane, her staffs are sick[[ENDHIGHLIGHT]] . And it's already Jan 2025. I had to keep texting her for when they can come to fix it, then she told me she's helping her friends vacating , then help the city with issues, another bad gas leak somewhere else etc. Time goes to Feb 2025 and finally her staff came. As what Ranelle keeps saying it's a faulty faucet even though it's a new one I just purchased to replace the old one when her staff came in Nov. Her another stuff couldn't find the issue and just saying it's a faulty faucet and suggest me to change the drinking water system. [[HIGHLIGHT]]I'm done with this mess and just want to have it fixed so I said ok and waited for Ranelle to show me which brand and model. Until June 2025, I still haven't heard from her.[[ENDHIGHLIGHT]] I contacted another plumber Z& H plumbing and the owner Zorro responded right away and came to fix all the problem. I wish I was not that patient for Mainline plumbing. I will never use them again and definitely do not recommend them!

    Mainline misdiagnosed our leak. We had to get a different plumber to fix it.
    Sara F.

    Our family has been using Mainline for our home and rental properties for a few years. Recently, our tenants had an intermittent leak under the sink. Mainline came out and said water was leaking through the backsplash, they did no repairs and left. The leak continued intermittently. We got a tiling person in who said there was no leak in the backsplash. Six weeks later, the tenants made a video of the leak coming from the pipes underneath. [[HIGHLIGHT]]I contacted Mainline again and asked them to return as they had incorrectly diagnosed the problem. They refused to return as they were "not available" and said "this type of issue couldn't possibly be intermittent... it looks like faucet".[[ENDHIGHLIGHT]] I contacted another plumber who came out and diagnosed the problem immediately, it was a problem with the pipe as the tenants said all along. Thankfully the new plumber was able to fix it. Disappointed Mainline didn't find the problem and refused to return, plus I am out of pocket on a second plumber. Will not use again.

    The 4 foot deep hole!

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    10 years ago

    Great! Efficient. Trustworthy. Always helpful. Cesar and Ranelle really care about the work they do. So glad they are in Studio City.

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    10 years ago

    Still great. Still reasonably priced with exceptional service. Still nice folks to work with.

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    Page 6 of 9

    Ask the Community - Mainline Plumbing & Rooter

    Review Highlights - Mainline Plumbing & Rooter

    Cesar figured out what we needed, how he could fix it (wasn't easy) and they began digging!

    Mentioned in 72 reviews

    Read more highlights

    Flood Brothers Plumbing Studio City

    Flood Brothers Plumbing Studio City

    (653 reviews)

    Studio City

    I've been recommending Flood Brothers to everyone I know (friends and neighbors) for years and…read morecontinue to get thanked profusely just for recommending them... Our old house (1937) kept surprising us with plumbing problems, and after years of unsatisfactory service from various plumbers, Flood Brothers were recommended to us, and it was a game changer! In the many years we've used them, they've done everything from major safety work underneath our house to fixing a clog in our sink. No matter how big or small the job, each time they do a job, it stays fixed! They are meticulously clean, thorough, caring, honest and explain each job completely before they begin. The price they quote is the price they charge, and they provide video of the work they do. They are absolutely magnificent!

    I rarely write reviews, but this experience truly deserves recognition…read more Late in the evening (around 10 PM on 4/1/2026), we had an urgent plumbing issue and called Flood Brothers Plumbing. From the moment we reached out, their responsiveness and professionalism were exceptional. Mike, along with his crew Tyler and Louie, arrived promptly and immediately put us at ease. They were not only highly knowledgeable and efficient, but also incredibly respectful, caring, and detail-oriented. They took the time to clearly explain the issue, walked us through the solution, and handled everything with confidence and expertise. What really stood out was how clean and organized they were throughout the entire process--something that is so appreciated during a stressful situation. It's rare to find a team that combines professionalism, skill, and genuine customer care at this level. You can truly tell they take pride in their work and value their clients. I have already highly recommended Flood Brothers Plumbing to my neighbors, family, friends, fellow homeowners, landlords, and my network of realtors, as well as on Facebook, Instagram, and the Nextdoor app. If you're looking for a reliable, honest, and top-quality plumbing company--especially in an emergency--this is the team to call. Thank you again to Mike, Tyler, and Louie for your outstanding service!

    Payless Water Heaters - Another Noritz Tankless Water Heater installed by the Pro's from Payless!

    Payless Water Heaters

    (204 reviews)

    Hollywood Hills West

    Hot water heater went out the night before so I called Payless after reading Yelp Reviews early the…read morenext morning. They answered the phone immediately, and had a service guy out later that day. They sent me his picture along with the confirmation so I'd know he was the right person. There was a delay in him getting there because another job took longer than he anticipated but they kept me updated and asked if it was still okay for him to come at the next two hour service window. I appreciated that because it was respectful of my time. Of course it was fine. Darren arrived, assessed the situation, and gave me three options. I opted to replace the tank and bring it up to code but held off on the tankless option. He came prepared with a high quality heater in the truck with everything he needed so he did the work right then and about two hours later he was done and we had hot water again. The billed amount was the same as the quote he gave me earlier. Not cheap but on par with expected costs and they use high quality components. I wouldn't hesitate to recommend Payless Water Heaters.

    My husband and I came home from a weekend away to no hot water. He was willing to jump into a cold…read moreshower, but I was not! This began the search for a reputable company that could come to our aid quickly. After some online research, we contacted Payless Water Heaters. Our call was answered immediately and efficiently by Jennifer. Ezekiel was at our home a few hours later. He was polite, friendly, and professional. He assessed the problem and was able to get us a good deal with install the same day. I couldn't be happier.

    John Castro Plumbing

    John Castro Plumbing

    (124 reviews)

    Studio City

    I recently had an issue with my tankless water heater suddenly stopping its heating function and…read moredisplaying Error Code 17. I contacted several authorized service providers listed for my unit's brand. Two companies quoted me between $300-$600 just to reset the code and perform a system flush. My third call was to John, whom I found through Yelp and who was also an authorized dealer for my tankless water heater brand. Unlike the others, John was honest, professional, and genuinely focused on helping rather than making a quick profit. He simply asked if I had a screwdriver available and, within less than five minutes over the phone, walked me through the reset process step-by-step. Thanks to his guidance, the error code was cleared, my hot water was restored, and the unit has been working perfectly again. John demonstrated exceptional integrity, professionalism, and customer service. He could have easily charged for a service call, but instead chose to help me immediately and earn my trust as a long-term customer. It's rare to find that level of honesty today, and I highly recommend his business to anyone needing reliable tankless water heater service.

    Chris saved me hundreds of dollars and got my hot water back on without ever stepping foot in my…read morehouse. My Rinnai tankless water heater stopped working and was throwing a Code 11 error. I know absolutely nothing about plumbing, tankless water heaters, flame rods, gas meters, or any of the things he was talking about. I found Chris online, reached out, and he spent a huge amount of time texting and troubleshooting with me. He had me send photos of the unit, the error history, gas meter, and internal components. He patiently walked me through opening the unit, identifying the flame rods, removing them, cleaning them, and reassembling everything. He explained what he was seeing, answered every question, and never made me feel foolish despite my complete lack of experience. What impressed me most was that he wasn't trying to sell me a service call. He was genuinely focused on solving the problem. After following his instructions, the water heater fired back up and started working again. In a world where many contractors won't even return a call, Chris spent his evening helping a stranger troubleshoot a complicated issue over text messages and photos. Knowledgeable, honest, patient, and incredibly generous with his time. I would not hesitate to call Chris for any plumbing issue in the future. Highly recommended. 5 stars.

    ZH Plumbing and Water Heaters

    ZH Plumbing and Water Heaters

    (830 reviews)

    Valley Glen

    Had an amazing experience with ZH Plumbing and Water Heaters. From the first call, Zorro was…read moreincredibly responsive and easy to work with. I initially contacted him to perform maintenance on my tankless hot water heater since I had just moved into a new home. Zorro showed up on time, was extremely patient, and took the time to answer all of my questions (it was my first time dealing with a tankless system). Because of how great the experience was, I ended up asking him for a quote on a whole house water filtration system as well. During the installation, one of the filter tanks unfortunately had a crack. Zorro immediately got on the phone with his supplier to get a replacement as quickly as possible. He kept me informed every step of the way, even sending me the tracking number so I could follow along. When the replacement arrived on a Saturday, Zorro was at my house within the hour to finish the job. That level of responsiveness and accountability is rare. It's also clear he really knows what he's doing. He even handled cleanup and made sure everything was working perfectly before leaving, which I really appreciated. You can tell he takes great pride in his work of the finished install. If you need a plumber just call ZH. Highly recommend.

    I had an excellent experience with Z & H Plumbing & Water Heaters. They recently installed a new…read morewater heater at my home and the entire process was smooth from start to finish. They showed up on time, explained all my options clearly, and gave me a fair, upfront price. The installation was done professionally and efficiently, and they left the area clean like they were never even there. You can tell they really know water heaters inside and out. What impressed me most was their attention to detail and customer service. They made sure everything was tested, working perfectly, and answered all my questions before leaving. If you're looking for a reliable plumbing company in Los Angeles for water heater installation, I highly recommend Z & H Plumbing. Honest, skilled, and professional.

    Rishon Plumbing & Water Heaters - NAVIEN 240A installed

    Rishon Plumbing & Water Heaters

    (936 reviews)

    Rancho Park

    Upstanding, expert plumbers -- I experienced this morning why they have a perfect Yelp rating and…read morereviews. I don't leave reviews and not that they need yet another 5-star review to add to their almost 1K perfect reviews, but they said they'd still appreciate one so I gladly leave this review. George and John are two very sharp and highly knowledgeable plumbers. From the initial call/text correspondence through work completion, they were very informative, personable, highly skilled, and extremely efficient plumbers. Never could I have imagined plumbing repair work could be such an easy and pleasant experience. I initially thought I was going with another plumber due to earlier availability but once I was quoted double by the plumber (also a family-run business with high Yelp ratings) who hadn't even attempted to see inside the shower part, I immediately reached back out to Rishon. Not once did I feel uncomfortable as is often the case with service providers who try to upsell and take advantage. To provide context, I was fully informed of the potential extent of repairs needed to resolve a leaking shower (old house with old fixtures), which could entail an entire valve replacement (requiring breaking of drywall) if a simpler cartridge replacement would not be possible due to calcification, and that this could only be confirmed upon physical inspection. However, to my utter surprise and delight, they were able to fix the leak without even having to replace the cartridge! They're incredible -- they inspected, took parts out, further inspected, maneuvered, blew, etc. and it was fixed. I was just taken aback by their honesty in letting me know this and their integrity to not even charge for this. Now the cartridge will likely need to be replaced at some point and they did let me know it's a part they've not come across but they're looking for it. They will be the ones to replace it when the times comes -- along with any other plumbing job in the future. They've got a new lifetime customer. They also did another job of flushing the water heater, which I understand is a must for regular maintenance. Straightforward, fast, and they come prepared with everything -- highly recommend to extend the life not only of your water heater but also your pipes and fixtures as well as to prevent leaks. Call Rishon Plumbing. Guarantee you will not waste time or money calling around for quotes or using less qualified plumbers. So overjoyed I now have a plumber to call for maintenance or issues. John and George are the very best. Immensely grateful, thank you.

    We unexpectedly needed to replace our water heater due to some calcification issues. George was…read moreextremely helpful, identifying the issue over video call and looking up the serial number of our existing unit to confirm its age. He squeezed us in as soon as he could during a busy week for his schedule, and he did an expert job with the installation. George has also helped us with a number of plumbing issues in the past and he will continue to be our first call in the future.

    Victor's Rooter & Plumbing

    Victor's Rooter & Plumbing

    (655 reviews)

    Beverly Crest

    Honestly you could not ask for better service! We had a blockage in the sink in the bathroom of our…read moreBeverly Hills apartment - I tried the usual trick (liquid plumber) but it did not help at all. I knew what the core problem was and that the drain was physically blocked some distance from the sink itself, and I realized that I couldn't fix it myself. So after checking Yelp and finding the stellar reviews I just called Victor at 11.04 in the morning, and he picked up himself :). We chatted and he asked me to text our exact address (which I did) and he texted back that he had a couple of jobs near us but that he thought he could be with by 7pm. It got to about 8.30pm so I texted and he called back and said he could be with us in 15 minutes if it wasn't too late or he would come first thing in the morning. I said please come now and he did. It was Victor himself, a real gentleman who REALLY knows his stuff! 45 minutes later the sink was flowing again like magic. He cleaned everything up and took care to wear shoe covers and gloves. It was also awesome to chit chat with him about Beverly Hills and the celebs all around us over the years - including a BIG name that used to live in our building in the 70's (news to him). So it was fun as well as great service. EXCELLENT - thank you Victor!!

    Service Requested: Plumbing inspection and repair for my…read moreelderly father's rental property, coordinated remotely. Quality: Victor was exceptional--clear, honest, and extremely communicative. Managing a property from a distance is stressful, but he made it easy. He took the time to explain everything patiently to my father, focused on prevention, and treated him with genuine care and respect. It never felt rushed or transactional. Value: Outstanding. Victor was upfront about pricing and actively looked for ways to save my father money long-term instead of upselling unnecessary work. That level of integrity is rare. We feel very lucky to have found Victor's Rooter & Plumbing. Knowing he is licensed, insured, and experienced gave us real peace of mind. His contact is now saved, and he will absolutely be our go-to plumber moving forward. Highly recommend!

    Mainline Plumbing & Rooter - plumbing - Updated August 2026

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