My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Been using them for over 2 years. They are great! Great communication and tech is consistent with…read moretime and day of service. Highly recommend!

I spoke to owner Jeff about a repair I needed in my in-ground pool. It wan't something they…read moreprovided but he referred me to a great company called Hot Spot Leak Detection. Superior service from H20 Pool.

We hired ProScapes for our landscape and hardscape project, and we're really happy with the…read moreresults. The crew was professional, hardworking, and easy to communicate with throughout the process. Special shoutout to Angel, the form setter -- he took the time to measure, check, and adjust every line, which made a huge difference. The concrete came out perfectly straight and clean. And thanks to Jeff, the owner -- his team's attitude really reflects the kind of leader he is. Everyone was respectful, accommodating, and clearly took pride in their work. We also feel the project delivered great value for what we paid. Even our designer, Mel Hatch, mentioned that the quality of the concrete work and the size of the boulders we received were impressive -- details that other contractors often skimp on. Overall, we couldn't be happier with how everything turned out and would absolutely recommend ProScapes to anyone looking for quality craftsmanship and reliable service.

I spoke with Zach yesterday regarding several design questions, and he was able to provide clear,…read moreconfident answers immediately. He was both knowledgeable and professional throughout the conversation. ProScapes is a full-service swimming pool and landscape installation company, offering comprehensive design, pool, and landscape solutions in the Sacramento valley. They truly handle it all. I will be recommending them to my friends and family! Thank you!

Great customer service. Fast communication. Helpful tips. Would recommend them to other people…read morelooking to get their pool serviced.

We thought our pool pump was a goner, but Ross came out promptly and diagnosed the issue right…read moreaway. He fixed it on the spot and saved us from wasting more time and money trying to figure out what to do next. He even provided more tips for moving forward. Fast, friendly and amazing service -- highly recommend!

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

We had a great experience with Jason from Pool Pump Pros. He was able to fit us into his schedule…read morefor the very next day, had excellent communication, and even arrived early for the appointment. Jason took the time to look everything over, diagnose the issue, and explain what was going on with our pool system. It looks like the repair will need to be handled in a couple of steps, and I really appreciated that he was straightforward about the situation rather than trying to sell us on something we didn't need. He was professional, knowledgeable, and incredibly helpful and to top it off, he didn't charge us anything for his time today. When we're ready to move forward with the next step, Jason will absolutely be the person we call. Highly recommend!

Our pool pump went out after 20 plus years--so can't complain but no fun when it does so. Love the…read morenew pump--so quiet and it is even programmable. You won't go wrong if you hire Jason to recommend and install your new pool pump.

My spa had a leak and John came over and quickly identified where the leaks were! He had the parts…read morein his van and fixed them now our spa is like new! Even had treats for our dog! Great work at a very reasonable price!! Thanks John!! Highly recommend!!

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

We were exceptionally pleased with the professionalism of each person who worked on our project and…read moregive our highest recommendations to Wells Pools. We had an extremely challenging situation in the hills in Vacaville. We were taking out an existing pool from the 1980s and transforming the backyard into an adult oasis. The elevation changes between the house and the retaining wall presented unique challenges. From the first day that Joel met with us, we could see that he was intrigued about the job. He did an exceptional job designing the pool, listening to our inputs and dreams, and modifying plans until we had a design that fit everything we wanted. Working with Wells Pools was a pleasant experience from the first day until the pool was turned over to us. Each team from excavation led by Miguel, to plumbing and electrical led by Steffen, to Tommy the tile savant, Mike the Project Manager and Joel, the designer, as well as the Decking Team, Gunite and pebble crew were highly skilled professionals, easy to work with and clearly took pride in their work. They kept the construction site as clean as possible, don't get me wrong, when you tear out and build a pool, your yard is going to look like a war zone for several months. But each team did mini cleanups each day, and there were a couple days that a cleanup crew just came in and did a major overhaul of things like picking up wood, pvc and extra concrete laying around. I never saw anything like discarded water bottles or cigarette butts anywhere. We gained much needed usable patio space, where one there were steps everywhere, garden planters to soften the concrete near the house, a hot tub that we use all the time and the most incredible view of water to hills. Now we not only have the best view in our neighborhood, we also have the best pool.

Wells Pool did an excellent job installing my pool and cement patio. They worked fast and…read moreprofessionally. The owner Andrew communicated well and was a true pleasure to work with. He worked with me on several changes to the design and made sure the timeline was expedited and everything was finished with excellence.

Just finished a pool with PoolTime. Top notch organization! My sales representative, Keith, kept me…read morein contact throughout the entire process and their team in the office always answered my questions if he were not available. It came out great, fabulous finishes and great product. Highly recommend

Unfortunately, because I'm not the homeowner, I'm stuck with this circus of a company. But if you…read morehave any choice in the matter, let me save you the headache: STAY AWAY. RUN. DO NOT EVEN THINK ABOUT USING THIS COMPANY. Let's start with the basics: every single time I call, they act like my account is part of some secret witness protection program. They can never find it. Not once. Not quickly. Not without me repeating the same information like I'm reading lines in a hostage video. Now onto the disaster that pushed me over the edge. We had a pool leak. Pool Time recommended Leak detection, they came out, pointed to a spot I already knew wasn't the issue, but whatever--Pool Time took their sweet time (about two weeks) to show up. When they finally did, they dug a 4x4 crater in my yard next to the pool like they were searching for buried treasure. As you can tell from the pictures, they also used an old table I had in a trash pile along with my ladder to cover the freaking hole. Knowing damn good and well that I have a dog. Shockingly, there was no leak there. Leak detection returned, admitted their mistake, sent corrected paperwork... and Pool Time? Radio silence. Absolute crickets. No call. No scheduling. No urgency. No accountability. Just a giant hole sitting there like modern art. I've called multiple times. Left messages. Followed up. And every single time, they STILL can't find my address or contract. It's like dealing with customer service powered by a Magic 8 Ball. Meanwhile, my pool is turning green--because someone, for reasons unknown to humanity, turned off the pumps during the hottest week of the year. So now I have a swamp, a crater, and a company that apparently doesn't believe in returning calls. Their customer service isn't just bad--it's nonexistent. It's a void. A black hole where competence goes to die. If you value your sanity, your time, your money, or the color blue in your pool, stay far, far away.

I have been with Hammerhead for many years and cannot say enough about their exceptional customer…read moreservice and knowledgeable staff. I would especially like to praise Chandler on his work ethic and management expertise and Charlie for his weekly maintenance. Top notch !

We have been a customer of Hammerhead Pools since our pool was installed in 2021. Working with…read moreMike & Chandler has been great. We worked with Mike during the construction portion, then transferred over to Chandler for all service issues. Our Salt Chlorinator started to malfunction just outside of our warranty. Chandler scheduled a service call the same week and was able to talk with the manufacturer to have our salt chlorinator replaced fairly quickly once the part was available. Any service issues or questions that come up, Chandler is quick to respond. Chandler also follow ups after the service was completed to verify the work was completed and is working properly.