Best repair shop in New York, others in NJ or MA couldn't get it fixed but Bart Elevator did! Thank…read moreyou

From the owner: Bart Elevator Service has been in business since May 14, 1992. We are the largest independent…read morerepair facility in the New York City area, with over 1,000 Customers from all over the US.

Talk about old school! If you have an elevator that's been running since before World War II, then…read moreyou definitely want to know M&J. The owners (Mike and James) are true elevator craftsmen. They have been servicing our elevator (the 100th ever installed in New York City) for a few years now. Ever since they took over our service contract from the prior vendor, it's as if the elevator suddenly got 50 years younger. It stops (more or less) at the right spot on all the floors, and more importantly, I can't remember the last time it got stuck!

I am a new customer of theirs and I love them. Owner Jimmy and Nick are really nice and one of the…read morefew people I can say are without a doubt honest. They won't try to tack on expensive repairs and such. Instead, they will refuse to do certain expensive works because they feels it's not right. I was impressed. They can be really busy sometimes but I guess it's a testament to their good work.

From the owner: We believe that service excellence begins with an employee's commitment to improving the things…read morewithin their control, no matter how small. With an "at your service" attitude, we strive to exceed our customers’ expectations. Whether you require preventative maintenance, installations, or modernizations, our specialists are here to help.

If I could leave a 0 star review I absolutely would . No building in NYC should hire this company…read morethey are horrible !! They have terrible field supervisors that couldn't care less if your elevators were broken for years ! They go back and forth for multiple visits "fixing" elevators because they are money hungry & want to drain your building. DO NOT AND I REPEAT DO HIRE THESE PEOPLE THERE IS ABSOLUTELY NO CUSTOMER SERVICE, ALL THEY WANT YOU TO DO IS SIGN A SERVICE CONTRACT SO YOUR LOCKED IN AND NOT FIX ANYTHING.

I keep getting reminder emails to renew my service contract but I have not used their service in…read moreseveral years. I keep telling them to stop contacting me but no one is listening. A miserable company to get involved with.

We had Genco replace the controller and elevator machine in two buildings. They strictly kept to…read moreschedule which was several weeks shorter than other companies that offered proposals. Their fees were also quite reasonable.

The service supervisor Frank called me back immediately and gave me a timeframe to fix my unit.read more

Southridge Senior Lofts tenant 2 repairmen finally showed up this afternoon after 10 days. They…read moreclaimed it was fixed; but it knocked loud enough to wake the dead. One repairman said we had to tolerate the noise. The elevator is not 10 years old. And it quit working within an hour after they drove away. Too bad Krone can't hire experienced repair people. This twice in a month that Krone left seniors to suffer hardship. Almost reflective of reflecting pool disaster. Makes you wonder if Krone is a legitimate company or a con.

This company is a joke. we've spent well over $1M with them on a project in our 22 story building…read morein Sunny Isles. They can't keep them all running at the same time. Very frustrating!!

HORRIFIC COMPANY TO WORK FOR! Im almost forced to write this review because it is imperative to…read moreknow that this company is a SHIT SHOW and conducted as such! First of all the amount of work as a dispatcher is EXTENSIVE and extensive is almost too kind of a word to even use here to describe the amount of work that is required of someone who just started here. Not only is it extensive but there is absolutely no structure and NO PROPER TRAINING AT ALL. You would think with the amount of work that is required as a dispatcher that the very least they could do is provide a proper training course but no! That is not at all what you get here. You are expected to show up to work everyday and get your job done and figure it out as you go and frowned upon if you have the nerve to speak up and say "I wasn't trained on this". Donald C is the supervisor for dispatchers and the amount of times he looked at me like I had 4 heads every time I mentioned that I have no knowledge or wasn't trained on this was concerning because how is it that you expect me to know anything here with 2 solid days of training and only 2 weeks in on this job. When expressed to upper management how poorly the training process is here they will shut you up by having you sit with someone to shadow them and basically just watch them scram and be overwhelmed with their work in which they ALREADY have a shit ton of work to do and to take care of and expected to also find the time to train someone who has absolutely no clue what is going on here. The 3 dispatchers who are superior here can't even find the time to scratch their own ass yet alone do their own work but somehow have to find the time to train on top of the load of work they already have. This company is a joke if I'm being quite honest and I should've know when a dispatcher was THREATENED to not get a raise because they wouldn't agree to do overtime all because THEY were short on staff. Overtime should be voluntarily however IT IS NOT and far from it. You are REQUIRED and it is MANDATORY that you take any overtime that is given to you and again there is no option to say no. Which brings me back to the training as a new employee thats the excuse they give when you complain about not being trained properly "they are low on staff" as if that is your personal problem to figure out. After 2 weeks of being here again with no proper training they threw me to run a WHOLE DIVISION! Not only do you have to answer calls back to back, assign technicians to jobs, babysit mechanics and make sure their not on a job too long, write up reqs to order parts, follow up on parts to see if they came in, follow up on on emails, check over 1000 emails a day, respond to clients about work not completed, follow up with mechanics and supervisors as to why work was not completed, enter work orders as they come in through email, enter work orders as they come in through phone, follow up with other departments about repairs, close out completed tickets, close out monthly maintenance tickets, violation tickets, follow up tickets, waiting for parts tickets, follow up with supervisor tickets, do payroll for mechanics which by the way they have a payroll department that should be doing this but doesn't so it falls on you basically if a mechanic is shorted on their check and to top it all off you have other departments coming to you through out the day to do this and that for you its no wonder why your allowed 2 15 minute breaks through out the day. I cant tell you how many times I had to hold my own piss in fear of forgetting to do something or not being able to get things done in a timely manner with the extensive amount of work that is thrown on you PER DAY. I was only here a month and a half and I was terminated because unfortunately I couldn't keep up with the amount of work they throw on you for a measly $24 dollars an hour. A joke ! This job gives people anxiety, stress, and being overwhelmed that you almost want to take the work home with you because 8 Hours of your time just isn't enough to get the job done on a daily basis.