The receptionist at this location can only be regarded as nasty. She is only helpful when pushed into it. She refuses to listen to customers and interrupts constantly. She is unemphatic to a senior that is going blind and can no longer drive so has to wait until someone is available to drive him then makes threats to him if he doesn't follow her timeline. I do not understand why such a person is the face of the loveland location! She obviously does not like people. I'll never go back and I wasn't even the client. read more

Receptionist does not understand supplemental plans to Medicare and refused my appointment because she said my carrier is "out of network". There is no such thing with relation to supplemental plans, as Major Medical accepts Medicare. Others in the office also clearly did not understand. This lack of knowledge caused me to not receive the medical equipment I need and to miss 1/2 day of work, and I now must wait for "approval of my Plan G" before they will reschedule. I would not be writing this review if even one person I spoke to in the office understood the basics of Medicare insurance. read more

Awesomeness! Had the tube fed formula no one else had! A literal lifesaver! Thank you!

Great experience with the staff and well respected from staff. I would recommend this facility to anyone who is looking for a new doctors office. read more

Since changing from BS/BS I cannot get my bipap supplies. CUSTOMER SERVICE is awful! Get overseas and their English sucks. Try to get local office. minimum wage employees incompetent. Just need to reorder my supplies. They can't seem to get insurance changed. Changing companies. read more

Major Medical was acquired by AdaptHealth. Customer service is now poor with long waits and rude, incompetent personnel. With a short gap in ordering APAP supplies, record(s) of my account disappeared. No history or insurance information. Then they billed billed me directly rather than Medicare. I'll try another company for supplies. read more

Poor customer service they never answer the phone and they don't bill medicare. Changing to a different supply company.

Yes, you will end up on a robo call unless you ask them to stop. Once you communicate your preference they won't bother you. That's their corporate structure, however, and not this shop in particular. Skilled folks here who will go the distance with you and make sure you have what you need, working with your insurance and advocating for you. Employees vary but they do a decent job if you allow them to. read more

EVIL. They hounded me with emails & robocalls about getting CPAP equipment. I finally did & they told me they could not send it out of Colorado (I'm working in another state for now); that's reasonable. But they CHARGED ME (and I'm sure my insurance) but didn't send me anything. I've received NOTHING. This morning at SEVEN AM I received a call about my "overdue account" -- SEVEN AM. When I called the company, their message says, "you've called after hours," so they sent a robocall for NOTHING, no products, no services, AT SEVEN AM. IN. THE. MORNING. Stupid company. Stupid employees and downright hideous customer service to charge me, bill my insurance, and call my home before they even arrive at work. DO NOT USE MAJOR MEDICAL OF FORT COLLINS. read more

I wanted to change oxygen providers to UCH Home Medical Supply from my current provider. I went to their office on June 6th to look at portable equipment and talk with someone in person. The individual was courteous and very helpful. A couple of days later I called to say I would like to have them as my provider. I had my current provider fax the paperwork over. I thought everything was in place. Three weeks later I received a call from UCH Medical Provider saying they needed orders from my doctor and that I had to do a walking tests to establish my current oxygen needs. Why did this take three weeks? It took a few days to get an appointment with my doctor. Then a number of days after that I received a call that everything had to be submitted to a company that would assess my Medicare coverage. I'm already covered by Medicare for oxygen service. So now it's September 5 with no word from this establishment. Three months to provide a change from one provider to another? Don't bother with this company. 2 hours later - follow up I received a call back from the "Team Leader". She doesn't know what happened, but she followed up with the company who reviews the paperwork to evaluate whether Medical will cover. The answer was that because I was already with a provider they couldn't give an assessment, BUT they did say that Medicare hasn't paid my current provider. So, UCH Team Leader had her "Quality Assurance" person look at my paperwork. Her opinion was that my diagnosis wouldn't support payment by Medicare. Then Team Leader offered oxygen service if I would sign a waiver that I would be responsible if Medicare doesn't pay. Here's the kicker -- I HAVE MEDICARE AND SECONDARY INSURANCE EOBs CONFIRMING PAYMENT FOR OXYGEN SERVICE FROM MY CURRENT PROVIDER. This office is either severely under-trained, don't have adequate follow-up systems in place, or more likely just don't care enough to provide timely service. Whatever the reason, it all comes down to GROSS INCOMPETENCE. I'm disappointed because I was really impressed with the variety of portable equipment that they offered. read more