This Sparks neighborhood True Value hardware store fills the bill for building materials, tools,…read morelawn and garden supplies, paint, electrical, plumbing, key making, glass cutting & more. The store features quality project products at moderate, but competitive pricing. The staff is friendly & knowledgeable with over the top customer service. They take pride in servicing the locals in Sparks & Reno.

I was Referred to this True Value Store by a Man who was outside working for Home Depot ! I stopped…read moreto Inform him that The Service at their store 'Sucked' ! It was Extremely Difficult to find an Employee inside and when I did the Man Responded, "I have Two People ahead of you, I will be with you when I Can !" Well, He NEVER showed up ! I left Frustrated ! The kind man outside apologized and referred me to 'Shelly's True Value Hardware Store' on Greenbrar and Pyramid Avenues !! This store is 'Off the Beaten Path' but when I walked in I was Greated by Two Employees ! 'Bob' immediately said "How can I Help You?" Now That's Service This True Value has Everything you need and I was impressed with the Selections they have ! The Prices are Fair and the Service again is Fantastic ! Drive By the Big Box Stores and check out this Store where the Employees are Experienced and More than Willing to help you with Any Project ! As I was walking out I saw a Basket with marked down Christmas Lights, I purchased 2 Reels ! Great Price with the Holidays coming up !

Mannnn I love this store! I love Ace hardware stores in general, but I'm in here probably 4 or 5…read moretimes a month? I live really close, so it's really convenient to pop in for a bag of wood or other little trinkets I may need. I'll address the staff issue first, I've never ever ever had an issue with any of the employees here. They've all been very nice, very accommodating and very helpful. And I don't think it's just because I'm a familiar face, I honestly think that's just their ethic. There's been quite a few times that they don't have specific things that I need, and all the other hand, sometimes they have what other big box stores don't. So it's kind of a gamble. Generally the things they don't have, are for one of our houses that is super old. I've been an ace rewards member for probably close to 20 years. I'm constantly getting discounts via the app and coupons sent through the mail, and I've also been able to compound all of my rewards points, with other special offers. One time I came in here and I bought $40 worth of stuff, and with all the discounts, and knocked it down to just under 13 bucks! As long as I continue to live in the area, I'll be continuing my regular visits at this Ace hardware! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

Well laid out store. Super friendly and knowledgeable staff. Sometimes you have to go to a big box…read morebut check Ace first to save time and the lines.

Love it! They have everything, easy parking, affordable, cool vibe, lots nice folks to help. You…read moredon't have to hunt for someone to ask questions. And they have loose hardware bins so you can find just what you want, and only buy what you need. It's a really cool old building -- if you like historic places with a good feeling, this is a bonus!

We've typically liked shopping at Carter Bros Ace in Reno because of the convenient location, even…read morethough their prices are noticeably higher than other hardware stores. Unfortunately, our recent experiences have been frustrating enough to make us reconsider. On 11/02, we made a purchase and noticed afterward that we were overcharged. After reviewing the receipt, we had to go back and were refunded nearly $26 from a $72 total. Mistakes happen, but we appreciated the refund being processed correctly. However, things got worse when we saw a charge from the store on our credit card dated 11/28--even though neither of us had visited the store that day. We tried repeatedly to get in touch with someone who could explain the charge, but every time we called, the employee who answered said the person who could help wasn't in and to call back the next day. This went on for several days with no progress. Eventually, my husband went into the store, hoping for some answers. Unfortunately, he was again told that no one was available to help. There was no effort to take down our information, no concern shown, no follow-up, and no offer to pass along the issue to a manager. After getting nowhere with the store, we ended up disputing the charge with our bank. We're disappointed by how this was handled. If you shop here, definitely double-check your receipts and monitor your credit card for any unexplained charges. The convenience of a local store only goes so far when the customer service doesn't measure up.

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

Sometimes a quick hardware run turns into an unexpected test of patience. On December 5, 2025 at…read morearound 5:15 PM, a friendly cashier called the manager over because two clearance items were incorrectly priced. One item wasn't marked at all, and the other showed a $10 sticker with an additional 50% off. When I scanned the barcode in the Ace Hardware app, the item rang up as $2.99, so I kindly requested a price match based on Ace's own listed pricing. The manager entered the interaction abruptly, avoided eye contact, and loudly exclaimed "What the F***"--a remark heard by several customers in nearby lines. This was both unprofessional and unnecessary. He then insisted the online price was inaccurate and attempted to charge an incorrect amount ($31.99!!), even after I showed the product information. I ultimately ordered the items for in-store pickup at the correct price, but the situation could have been resolved quickly and respectfully in the moment. I've included a photo with the serial number so this can be reviewed by leadership and handled more appropriately going forward. The rest of the staff was excellent; the issue was solely with the manager's conduct. I hope future visits to this location reflect the professionalism Ace is known for.

I enjoy going to big R for lawn equipment I couldn't find what I needed it so I found an associate…read moreand he was very knowledgeable in what I needed it. They have everything you can imagine it's a beautiful store. And the people that were very, very friendly and knowledgeable. Also, do you need anything in the western wear outdoors ,lawn and plants this is the store for you

I'm updating my review, We went to this Big R location only to discover it is back to AGAIN making…read morefalse advertising claims used to gain business. We finally found the merchandise we wanted. We went to pay. We showed our valid government issued IDs which has our age on it verifying we're also Seniors, and our Veterans ids which documents we are also disabled. Clerk, robustly unapologetic; says NO Military Discount or Senior Discount. YET, we had gone there ONLY because Big R publicly boasts their ruse that they have a "Military Discount" and a "Senior Discount" with: "Do you offer a Military Discount? Big R is proud to support our military. Everyday, enlisted and veteran military personnel with valid ID will receive 5% off their purchase of clothing and footwear and 3% off everything else at Big R. This discount applies to regularly priced items only. We also offer a verified Military Insider program that allows you to shop online and receive your discount. To create an account visit one of our locations." "Do you offer a Senior Citizen Discount? Yes! Every second Tuesday of the month is Senior Tuesday. On this day, customers 62 and older with a valid government issued ID will receive up to 10% off their purchase. Available in stores only." We boldly left the merchandise and walked out because I believe that I as a customer have a lot of clout. I WON'T be back as I do NOT support business that doesn't support our GIs and me as a Veteran. This Big R location is AGAIN doing false advertising and AGAIN doing a Bait-and-Switch which is a Nevada NRS 598 illegal Deceptive Trade Practice. NRS 598.0917. Violators face penalties such as civil fines up to $10,000 per violation. Penalties for violating NRS 598: For individuals: Penalties can range from a misdemeanor for a first offense to a gross misdemeanor for a second, and a category D felony for the third and subsequent offenses. For businesses: A civil penalty of up to $10,000 for each violation can be imposed. For consumers: An individual who is harmed by a deceptive trade practice can bring a civil lawsuit and may be able to recover damages and attorney's fees. NRS 598.0973 allows courts to impose a higher civil penalty, up to $25,000, for deceptive trade practices directed at an elderly or disabled person. As my Yelp friend Tess M. left a compliment for my review of Big R "Big R, yeah BIG ripoff, false advertising but most important disrespect for those who've selflessly served our country. SHAME on Big R!" P.S. Don't message me because in spite of my several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-(

Above and beyond customer service! Jeff Mecca helped me…read morelocate a very similar 1960's Moen faucet to what I currently have in my house. I was going to go down and buy it, but Jeff called back because he had located a cartridge to fit my faucet. The cartridge was 10% the cost of the new faucet. That is great customer service!!! Thank you, Jeff! ~Brynda :-)

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

Lowe's at Scheel's is absolutely the very worst. For two consecutive days I went to Lowe's to…read morepurchase flooring and new countertop. Not one sales associate helped me, at least 4 sales people walked past and did not even look my way! I finally flagged down a guy and asked him a question about flooring. He didn't know, but said he would get me a sales associate, he did not get a person. I guess Home Depot wins again!!!!!

Online orders can be dicey at times, but in person this store is always clean, staff is very…read morehelpful. They did run out of normal sized bags recently, so the small 8 inch bags were laughable! (Was somebody sleeping on the job here?)

We love our local HD! Jerry is our highlight here, he is amazing! The talk of the town! We went…read moreto buy me a new Milwaukee Impact Driver! lol. I love tools.

Ordered and paid for carpet and install. The day of supposed install, the supplier gave the…read moreinstaller the wrong color. Re-order, move all furniture back into the rooms. A few weeks later, correct carpet arrived, move furniture again. Installers did a great job but error-(supplier) did not put enough carpet into the order the order was short. Currently sitting with one lovely room that is carpeted and a master closet with no carpet. Repeat calls to get an answer on status. Very difficult to reach anyone for help- 15 minutes or more for a phone that rings or dropped into a queue repetitively, until finally reaching someone in the store for help. Informed carpet ordered to finish job- mid-May at the earliest to have a job completed that was initiated in March. Nothing more than a "sorry for the inconvenience". Once is a fluke twice is a pattern. I hope that the supplier issues are resolved and no one else has to endure this comedy of errors. The Installers (Reno Flooring) have done a great job and have attention to detail. Installers are very nice and they did their very best to complete this project. I feel sorry for the installers- this probably cost them valuable time and money too with these supplier issues.

Looked on line for a fence pole. Drive to this one because they had them. They were not on the…read moreshelves. Employees went out of their way to get them down from a top storeage area. They then put them out for others. They helped us find the other parts we needed. Checkout was manned and went quickly. The parking lot is a bit hard to get in and out of.

To be honest, this locations seems to have a lot of issues, especially with sanitation…read more I visited to get some parts for my toilet which they had in stock. It took a second to find as toilet repair is next to new toilets and separate from plumbing which makes sense. The service wasn't great, no employee ever spoke to me the entire visit, but I also didn't seek out any assistance and don't blame them for going about their work. However, I noticed a lot of birds chirping and flying around inside and a few products and places inside were covered in bird poop. I suppose this is an expected hazard when running a Home Depot, and I decided to go get some firewood and bird seed for my back yard. Outside the firewood and most of the products in the garden sections are severely weathered, worn, and are completely covered in bird droppings and seemed pretty disgusting. I decided to skip buying anything outside and went inside to get bird seed. When I approached the bird seed you could hear loud squeaking and I saw 3-4 mice eating all the bird food and jumping in between the racks. The bags had holes and there was seed and rodent droppings everywhere. I tried to see if maybe there was an untouched bag at the bottom but the entire inventory was also covered in rodent urine. Pretty disgusted, I decided to just buy the toilet parts and leave. There is no hand sanitizer anywhere and I stead of trying to go to the restroom to wash my hands I paid and left and got some sanitizer from my car. To be honest, this experience has definitely affected whether or not I would return, I probably won't until there is a bit better quality control with products and sanitation. The prices are good and the customer service is par for the course. They installed a new self checkout area which comes with more work for you and reduced staffing, but the products and quality has taken a nosedive.