::CUSTOMER SERVICE REVIEW:: A+++++++++++++ for Vinny…read more A lot of you may not know firsthand what it's like trying to buy a big ticket item as a Black person. Degrading, humiliating, invisible, scammed are some of the words that come to mind based on my 44 years of life. There is no aspect of life where racism doesn't reach. In the case of car buying I try to do all negotiation before I even step foot on the lot because of that but last week I was just there to see if the dream - a Ford Bronco - lived up to the hype. My husband and I were on the lot sitting in the 2 door and 4 door models for a few minutes before being approached by Vinny. He was in a word, amazing to work with. I asked questions, went through the models (I've had an Outer Banks model saved on my computer for the past 2 years lol) and he offered to have me test drive. No hassle - here are the keys let's do it. We had a great convo while driving about cars, interest rates, 2025 refreshes, alternatives. I felt very human as both a Black person AND a woman and that's rare at a dealership. My timeframe to buy is 6 months - and possibly longer if these rates linger where they are ::insert angry face here:: But if I do opt for a Bronco I will be back to shop with Vinny specifically.

The whole service department they are a bunch of liars. They're full of shit, not to mention rip…read moreoffs. They tell you one thing and then do another so I paid out of my pocket $240 for diagnostic fee which they got reimbursed $432 from my insurance however, when I inquired about getting my money refunded to me all of a sudden they came up with all these fees for other things The service rep George then intern told me that I would only get a refund of $38 and some change so when I go to pick my car up all of a sudden I now owe them $138 when in fact we covered what the total amount would be prior to them fixing the car and that I would definitely get a $38 refund which was the only amount that was left so they say out of the $240 after they tacked on all of these other things, however they are the worst people to take your car too like I said they are liars. I will never take my car there again and I don't recommend anyone else to use them, I was warned about them, but I tried to be nice to give them a chance so many people have told me bad stories about Malouf ford and Lincoln dealer in North Brunswick, New Jersey. The service manager wouldn't even answer his phone today. The young ladies that answer the phone wouldn't connect me to George or the service manager because they knew what I wanted and that they were wrong, however, they still owe me $38 and some people may say it's only $38 but it's my money that I worked for and why should I give it to Malouf they spend enough time ripping other people off, so I'm sure it's not hurting their pockets and it's not hurting mine. It's just the principle of it. I have insurance to cover my repairs and the labor why should I pay extra? DO NOT TAKE YOUR CAR TO MALOUF FORD LINCOLN DEALER THE SERVICE SUCKS REALLY BAD. AND THEY ARE SO UNPROFESSIONAL IT'S REALLY RIDICULOUS What I went through today with them. I was ready to call the news and really put them on blast BUT YOU BETTER BELIEVE THE BETTER BUSINESS BUREAU WILL HEAR OF THIS ONE.

My husband and I found what seemed like a great deal on a Dodge Charger through cars.com, which led…read moreus to Auto Hub. The car was priced about $7,000 lower than comparable models... almost too good to be true. My husband stopped in, spoke with one of their sales associates, and test drove the car. Everything seemed fine, so we made an appointment for the next day so I could see the car as well. After my test drive, I was ready to make a deal. And that's when everything fell apart. Once we sat down to finalize the numbers, the dealership began adding one questionable fee after another: a $2,000 "mechanic inspection" fee, $1,750 "commission" fee (which we were told was a discount from their normal $2950 fee), plus the standard taxes and DMV costs. Then came the biggest red flag: we were told that if we wanted to pay cash, we'd have to pay an additional 5% fee to make up for the "kickback" they lose from their financing company. The only way to avoid that fee was to finance the car through their preferred lender, with a limited down payment, and an obligation to carry the loan for at least 3 months. In 20 years of buying cars, I've never been told that I must finance a vehicle or that I can't choose my own down payment amount. It's misleading and feels like a scam. To make matters worse, 24 hours later the dealer actually called to tell us that the car had been "sold." The same car that had been sitting on their lot for over 90 days suddenly vanished right after we questioned their fees. It all feels incredibly slimy and shady. Bottom line: the price you see online is not the price you'll pay. Expect around $8,000 in added fees, pressure to finance, and questionable sales tactics. Buyer BEWARE.

do not waist your time coming here. thats the thing abiut these little dealerships. they always…read morewant to dk extra. bait & switch. false advertising, price misleading, deceptive business practices, consumer fraud. the thing is thing is not my first rodeo ! stay tune

I had a great purchasing experience at Malouf Ford in March of 2025. I dealt with their sales…read moreassociate, Robert Santoro who was friendly, helpful and easygoing. No pressure, no B.S. I purchased a 2025 Maverick they had on the lot. Prior to going to Malouf, I had already researched the Maverick in various trim levels, but also already knew most, if not all the details on the specific one I was interested in. Having that knowledge up front helped the sale process move along smoothly, and quickly. Robert patiently answered any questions I had, and made sure every "I" was dotted, and every "T" was crossed. While negotiating price, I also briefly dealt with the pre-owned sales manager, Justin (if memory serves), who was also pleasant, reasonable and easy to talk to during the process. On delivery day, Robert had my new truck ready to go, right out front, freshly washed inside and out with a full tank of gas for the drive home. The finance manager, Maureen DeLucia also made the process quick and easy with her friendly demeanor and efficiency. We spent more time just having friendly chatter than doing paperwork. Before I left the dealership in my new ride, Robert made sure I had everything I needed and that I didn't have any unanswered questions. I mean, we all know that this is how car buying should be with few exceptions, but the unfortunate reality is it doesn't always go this well. I'm happy to report that each team member I dealt with at Malouf Ford made my car buying experience headache free, quick and easy. Thanks to all!

i ordered wheel locks from ford accessories with the service fee to install them. I had my…read moreappointment at 8:30, and i went into their service center, their staff pretended like i didnt exist until one of them side eyed me and asked what i was in for, and he took forever to check my car in, and treated me rudely when i was actually reading the papers they handed for me to sign. then i asked a question and he got annoyed at me again, and then went back to pretending i dont exist after he handed me my receipt. i only made my way into the customer lounge bc ive had the pleasure of dealing with their rude/aggressive/pushy manager in the past when i was looking to buy a car from this dealership (dont, they add on at least 5-7k of junk fees), they took OVER 2 HOURS for a simple wheel lock installation (its not an engine rebuild), and i got thirsty and their fridge was nasty and out of their "complementary water". he apologized at the end but it genuinely shouldn't have taken that long

I leased or purchased my last 7 cars through Malouf. Yes, you need to haggle a bit. But, you will…read morealways get the lowest price for you car. I shop around before purchasing or leasing (typically online). Last week, my wife and I leased a car from Malouf at about $30 less per month than the closest competitor. I purchased a car today (my lease just expired) and when shopping around it was clear that Malouf had the lowest price. For the same make/modal/features, Malouf was over $1,100 less than the nearest competitor (Lester Glen). This takes into account markup over MSRP and dealer rebates. The Trailblazer I purchased was being sold by Malouf at $1600 over MSRP. BUT, they offered me a dealer rebate of $1,000, so the net addition was $600. Lester Glen (identical specs) was $1800 over MSRP. All American & Quality Chevrolet (Old Bridge) were $5,000 and $3,500 over MSRP!!!! Do your research then head to Malouf.

The manager got back to me to let me know my repair (a new engine on a two month brand new 2026…read moreequinox) was done. I got no information on the reports I requested which I describe below. My car has been with them since 1/9/ and it is ready to be picked up tomorrow. For this inconvenience, they said that they would comp my January payment. That is it! Totally unacceptable and I deeply regret leasing 4 vehicles from this dealership. Stay away. As soon as you sign, they will abandon you and defer all the issues elsewhere. I reached out to the manager of Chevrolet on 1/17 and, as of this posting on 1/22, have not received a response. I am requesting the initial report explaining why Chevy Malouf deemed my 2026 Equinox sellable when it now requires a full engine replacement after only a month and a half. The vehicle was also brought in for service less than a week after I received it, and I am requesting the invoice/report detailing what was diagnosed and what repairs were made at that time. After that visit, the check engine light was turned off but came back on two days later. This raises concerns about whether proper testing was conducted or if the light was simply reset without addressing the underlying issue. I plan to add all related documentation to my pending case with General Motors (GM) as well as with Consumer Affairs. I still have several unanswered questions: Am I responsible for my monthly payment if I did not have possession of the vehicle for much of January? Wasn't my lease calculated based on a brand-new vehicle with its original engine? Now that the vehicle requires a major repair, shouldn't the lease be reassessed, as the value is no longer the same? Why was I never offered the option to exit this lease and start a new one with a different new vehicle? I initially asked about this when the check engine light first came on and was told, "I don't know how you're going to do that." Today, Chris, the service manager, contacted me to let me know the new engine has arrived and repairs will begin. He has always been great to deal with. I am simply frustrated that I am having to deal with major service issues so early in my lease. There are still ongoing issues with this vehicle. I have had it for only two months, and this brand-new 2026 vehicle now requires a complete engine replacement. It is unbelievable that General Motors is choosing to replace the engine in a two-month-old car rather than doing the right thing and providing me with a completely new vehicle. I have completely lost trust in this vehicle. This has been, without question, the worst experience I have ever had purchasing anything--let alone something as significant and expensive as a vehicle. Due to the severity of this situation, I have opened a formal case with General Motors and filed a report with Consumer Affairs. It appears that the dealership is simply following General Motors' direction rather than taking ownership of the situation and advocating for the customer, despite being the entity that sold me the vehicle. This lack of accountability and customer support has only added to my frustration. I'm following up regarding ongoing issues with my leased vehicle, which I received on October 25. Since then, the check engine light has come on three separate times. While I appreciate that your team agreed to meet me at my home to swap out the current vehicle, I was later informed that there is no way for me to receive a different vehicle. This has left me feeling stuck with a car I no longer trust. I believe the right and fair resolution would be to replace this vehicle entirely or offer a comparable alternative to make up for the inconvenience and repeated issues I've experienced. Again, this is my 4th vehicle with them, so I have been loyal. Additionally, I have concerns about how the initial service visit was handled. When the check engine light first came on and I brought the vehicle in, I was told, "It was close to closing time when you brought it in, so they just checked it quickly." I find this response unacceptable and negligent, considering the seriousness of a check engine warning. I was also asked to provide proof of where I was told I could get my new car at the same payment rate as before, which I have done -- I can provide the screenshot again if needed. At this point, my confidence in both this vehicle and the service I've received is gone. Their solution is this is the car I leased, so I am stuck with it and have to deal with getting service on a brand new 2026 Equinox.

Met with Mr. Hamza Imtiaz, Toyota Client Advisor on Labor Day…read more I explained the type of car I was looking for, returned in October to test drive two used cars Once I decided on a 2019 Honda Civic with low mileage, he was able to work within my budget for cash A true gentleman, no high pressure Picked up my car today I highly recommend you contacting this person

Purchased a 2023 Toyota Highlander XLE with 33000 miles from this store through Lithia + Driveway,…read morethe gas gauge fuel sensor is bad, whatever vacuum seal system that is used to signal the tank is full is locked and causes pump to stop when tank isn't full or even 1/2 way, the exhaust rattles, the engine gives a weird noise and is sluggish when accelerating has knocking s when driving at slow speeds or parked the transmission is extremely jumpy when shifting gears, sunroof doesn't seal and water leaks into vehicle, spare tire is missing .... + more tl;dr this vehicle NEVER should have passed an inspection to sell online, yet despite reporting these issues immediately upon delivery this dealership and it's parent company Lithia/Driveway are not responding to my request for exchange or refund, their "money back guarantee" is truly useless if they choose not to act in that timeframe. I cannot reliably or safely drive this vehicle it's become a $41000 driveway ornament. Given this fact I do NOT recommend this dealership or its corporate entity avoid avoid avoid!

They misdiagnosed my car for needing an oil change when it needed a head gasket and refused to…read moreadmit that it was the wrong diagnosis it's their loss though because they lost a loyal customer and my car would've been in their shop needing at the least a head gasket but I am going for a new engine

An unequivocally awful business. Where to begin? How about the fact that they knew we were coming…read morefrom out of state and neglected to tell us that a bank check was needed until the day of, as we were on the road. We were so so lucky that our normal (out-of-state-specific) bank had one singular location that required only a minimal detour. Other information withheld included a fee to ship the plates back home. Fastforward to post purchase, a mere TWO drives later, the truck did not start. Dead battery. How are you as a dealer not going to check the battery of an 8 year old vehicle? Absolutely unacceptable. Can't get any worse right? WRONG. How about an inability to contact amanda or kyle (our rather bland sales guy) for over a week. The whereabouts of the plates: a mystery, and the status of the paperwork: unknown. It's crazy how the communication fluctuated from such a keen eagerness to make a sale to radio silence to your own negligence. It quickly became the day before the expiration of the old tags before kyle finally answered the phone. It turned out they had the plates just sitting there the whole time but "did not have our phone number in the system." Complete BS. Even if that outright lie held any truth, it failed to acknowledge the fact that he had been blatantly ignoring countless calls and numerous emails that were merely inquiring if he could accomplish the small fleet of doing his job effectively. Needless to say, it did not take long to realize he in fact could not do his job swiftly, nor could buick gmc hold any ounce of integrity.

This review is for the service department. Although I normally post only positive reviews, I am…read moreextremely unhappy and frustrated after dealing with this place. It's been almost a year since I had the very unfortunate experience of taking my car here for the first time to resolve an issue, which left me with nothing except a headache and more problems ever since then. I would give negative 0 stars if it was an option. They charged me over $800 to replace an alternator (on top of $600 to remove my remote start system which they "claim" was causing issues). The first alternator they gave me was faulty (which they refused to acknowledge until I brought screenshots with proof from other places such as Autozone). They replaced the alternator with ANOTHER faulty one, which I just had replaced by my mechanic this week for $600 (much less than what Acme charged). I was there a total of 4 times last summer trying to resolve this issue, each time leaving with more problems than I went in with. My battery lights kept going on every time I left, and my car eventually wouldn't start several months later, due to alternator issues and issues with wiring that occurred only after Acme technicians messed with my car. When I tried speaking to a "manager", I was given the runaround about how none were available and would call me back. Six months later I finally received a call back, only after I started a case with corporate. The only solution that was offered was to waste my time bringing my car back AGAIN to a place that caused me nothing but problems since I went to them. Why would I want to do that and end up with more problems and headaches down the road?! Horrible customer service. I made it clear several times that I wanted some sort of compensation for the large amount of money and tremendous time wasted, taking a day off work to bring my car to my mechanic, being without a car for weeks last summer, and just overall awful experience. Needless to say, I got nowhere with it and am now out $1500 in addition to the new alternator for another $600, and $300 to fix the wiring issues, so well over $2,000. I have never experienced anything like this before in my life. I've been going to my mechanic for about 20 years and never once had an issue. I went to Acme once and have had nothing but issues. Definitely would not recommend. I am usually very fair and give people the benefit of the doubt, but in this case, I needed to express my frustration because this was definitely not resolved in a way that was beneficial, fair, or satisfactory to the customer. I also read several other reviews on here about people who brought their cars for service and ended up with more problems than they had to begin with. Normally I take those types of reviews with a grain of salt, but in this case I can't help but believe them after my own experience.

Mechanical staff is super,very patient with me and what…read moreEDISON NISSAN would charge an arm and leg cost me nothing out of pocket I highly recommend ACME NISSAN for your next car or mechanical issues ISMAEL GONZALEZ

the twins used to work on my car many years ago when i lived in NJ. they were kind, professional,…read moreand always did an amazing job! I will never forget them

Excellent and honest car repair services. They will always be clear about what needs to be done and…read morewill communicate with you. I had brought my car in for something rather small but would definitely want to consider future services there.