We found a car online that was a perfect fit for our budget. My son test drove it and he loved it. Tom gave us the internet price without any add-ons. He was very professional and pleasant and did not try to talk us into any other vehicle. I was in and out in two hours with all loan documents and insurance completed. There financial computer system is awesome. Thank you Tom!!! read more

unnecessary charge for vehicle inspection when I came in for oil leak under warranty. very unhappy

Came to the dealership to shop for a Mazda cx-5 and they said their msrp as 34k and added a bunch of bogus dealer adds on that took it to 36k even though their internet price says 30k When I stuck to the lower price during negotiation the manager asks me in a condescending tone how I can be so far off. How can he list his car as 30k online but when I'm in the door it's 36k not including taxes and fees. If you want to make a deal you should be transparent from the get go. read more

Don't buy here--watch pricing closely and double-check everything first. From Apr to the primal prices on the site vs what they tell you in person read more

Service Department is the best. Our service representative Julian was so attentive and prompt with answering questions and concerns. He is super professional and very pleasant to deal with. I highly recommend purchasing a vehicle at Sansone Mazda in Avenel and having the service work done by them. Thank you Julian for taking pride in your job. read more

The fastest and least stressful car-buying experience I've ever had. I'd already looked at a few other places for months prior to going to Sansone Mazda, where navigating their website felt like an all-day ordeal. I LOVE MY NEW MAZDA CX-30 2.5S and I had to add that first. I read positive reviews about Sansone Mazda and after reading about salesman Thomas's great feedback from customers, I reached out online and someone contacted me promptly. Thomas is a great, down-to-earth guy who is not pushy and listens. I test drove the car, discussed numbers, and wrapped up financing next door at Jeep because there were many purchasing cars that day at the Mazda dealership. He was just as fantastic as Thomas, and he made me laugh quite a bit. All was negotiated quickly. No games, just straightforward and efficient. The finance experience was truly above and beyond. Thomas and the Finance Manager at Jeep also followed up afterward to make sure I was happy and to thank me for my purchase. I received a thank you card from Thomas, in addition to an email, a notification card in the mail and a call when my plates and registration were ready. It took only two weeks. I really appreciate their effort to make sure I knew I could swing by to retrieve everything, and it took about five minutes at the pickup desk to retrieve both. It helps to bring the orange card that was mailed to you because when you hand it to them your name is already on there, so you don't have to fill some paperwork out or spell your name. I called Thom and told him I would stop by on Saturday and not sure what time to pick up my plates and registration. When I did drive over a few days later, a very nice gentleman approached me while I was waiting for Thomas who wanted to put on my plates, say hello and answer questions I might have about the new car. The young man offered two times to assist me which was fantastic, but I did want to wait for Thomas. After a few moments, I was told that Thomas was on a test-drive with another customer, who happened to be Danny the Assistant Manager who insisted on helping me with attach my plates. This impressed me because sometimes salespeople will sell you a car and not want to waste time further assisting you with plates and questions and answers so they can be busy trying to make a sale. Not here! That was the cherry on top of the sundae, and I have no problem driving an hour from my home to be treated properly and give my business to Sansone Mazda. read more

Regrettably I have to update this review to further articulate the unprofessionalism of Danny. This morning I received a call from Danny telling me that Sansone Mazda was "swamped and understaffed" this past Saturday November 29, 2025 when I visited their showroom. I explained to Danny that I didn't see that during my visit and what I observed appeared to be five to six Sansone Mazda employees occupying the same office that I entered to speak with Danny with only two computer workstations, so how busy were the three to four Sansone employees that were not at a computer workstation. Danny told me that he read my text message to his dealership, which also is the same Yelp review I left on Saturday and also told me that I am upset. I asked Danny are you asking me or telling me I'm upset? Danny replied that based on my text he knows I am upset. I tell Danny not to analyze a text which is toneless and flat and I am not upset, but disappointed in the lack of customer service demonstrated by the Sansone Mazda employees. Danny wants to again tell me I'm upset and if I knew anything about the car purchasing process, I would know it takes hours to review and close a deal and not the 23-minutes I afforded Sansone Mazda. Danny's continued actions of informing me that I was upset was a rage baiting tactic that I was not going to entertain. I did remind Danny that he called me, I did not initiate contact with him, and since he initiated contact he should be ready to hear and learn from what he and Sansone Mazda did wrong on Saturday to lose a potential customer. Again, regrettably I have to revisit my initial review to spend additional time informing Yelp review readers that Danny has no customer service skills, is unprofessional, rude and doesn't care if Sansone Mazda welcomes new customers to their dealership. Horrible representative of Sansone Mazda. First impressions count! read more

If you bring your car into Sansone Mazda service, you really need to have your head examined. Go elsewhere. They used to have a really nice svc dept a few years ago. How far it has fallen, not sure it can go any lower. Brought my 2022 Miata to have have ground effects installed. Had an appointment 8am Monday, went to drop car off on Sunday night, gates are locked, cant get in. Take a day off from work, Friday, to bring it in. Again at 8am; arrived at 7:50 am. At 9:15 service adviser tells me they don't have the $14.99 tool to install the kit ( This is 1:15 minutes after they started, mind you nothing was done, all genuine Mazda parts I supplied were still wrapped ) I have one, I said. So I had to drive home to get them a tool to install my parts. Are you friggin kidding me ? Another 40 min gone.. Here it is 1:00 pm, my day off ruined because of an inept svc dept. and still don't have my car back yet. I installed the front and rear pieces in 2 hours. Here we are 5+ hours later, the 2 sides are still not done. This was a very easy job to accomplish. No troubleshooting involved, no replacement parts involved. Just installation of 2 side skirts, that is it. Trust me on this, go elsewhere. Save yourself the grief and aggravation. It is not worth it. You will thank me later. Final slap in the face: They did poor work and messed up my car. Before I left I showed Alan the service advisor and the mechanic. They threw their hands in the air and walked away. This is not over, by any means, nor stretch of the imagination. I am a Senior and Disabled Veteran. I have all the pictures I need. read more

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I wish I can give this place 0 stars. I bought a used 2018 BMW X3, the car looked good on the outside. Within 2 weeks of having it, the check engine light came on because the filter in the gas tank was shot. They kept my car for 10 days....then when I went to go get it inspected in NY, it failed for balding tires. They are refusing to replace the tires and now I am stuck with a car that can't pass inspection and they want me to spend my own money on tires. Illegal horrible business. I will be suing them and reporting them. read more

I went on a Saturday afternoon, peek time for them. Jonathan Roman attended me even though he was busy with a customer. Gave me the keys the Cx30 I was interested in buying and took it for a test drive. I told him I would come back on Monday when he was less busy. He said he would take care of me and he did. I was able to get the car I wanted in my price range. I called him a few times after the purchase with questions and he was kind and helpful! Overall a good experience. read more

great place for a car: we just bought our third Mazda. working with Audrey was a wonderful experience.

I am a first time car buyer & arrived there with my dad. Immediately upon interacting with Jonathan he has an attitude in his tone & does not create a comforting atmosphere at all. As we sit at the desk he asks my dad (not even me, even though i am the buyer) if we are looking to lease, finance, or pay cash & i say finance, he proceeds to say "Oh that's sad" like excuse me? His comment was completely unsolicited. As we continue the conversation he speaks only to my dad & does not address anything with me. As a woman, car buying is already intimidating enough & to add a snotty salesman into the equation just makes the process all the more difficult. Safe to say i'm never coming back. read more

If you are interested in a Mazda, I would go here and ask for Tom Radwanski. Nice clean facility with a good number of cars, but Tom is the stand out. When I was looking at other dealerships, the bait and switch and aggressive sales people were expected, but I was surprised at the number of sales people who were bothered to answer questions or seemed uninterested in even selling a car. Tom, on the other hand, was extremely knowledgeable with an old school sales approach. He pitched the deals, but never pushed. The whole car buying process felt effortless. I can't speak about the other sales people at Sansone, but highly recommend asking if Tom is around. read more

Buyers Beware, Manager, Mikey Morrison, sales associates,, Emma Stone, Will are like babies If people disrespect you before giving them your money How will you be treated afterwards? If your owner reads this note that not only did you lose my sale with a Mazda but my daughter who's looking to purchase a Vesta Bunch of babies! read more

This place was pretty ridiculous. Came looking for a mazda3. They weren't organized at all. Probably the first dealer that I've gone too where I actually had to go looking for someone to help me out. After waiting a really long time they eventually assigned me someone who was fairly clueless. He didn't seem to know the answers to any questions. Finally when he didn't even know the warranty, he acknowledged that he didn't work there but was just helping them out. Wtf!! They had me waiting for so long to assign me someone who knows less about the car than me?!? On the positive side, they were not pushy at all. I mentioned that I wanted to look at Priuses the next day, and they didn't try to convince me to do a deal that day, which was appreciated. Also they did offer me a pretty good price without having to really ask. read more

Had a great experience with Thomas Radwanski. He was patient and delegate and straight forward when I explain my situation. It took work but he was willing to give me his time and I really appreciate him for it. Everybody at this dealership was straight forward which in these times if it's not a straight sale most salesman will brush you off but they made it work! Thanks again and ask for Thomas if you want somebody who truly cares! read more

definitely not. Buying my first car turned into a nightmare with this dealership after $6k of extended warranties were added to my financing without me being notified in advance. To make matters worse, even after numerous visits trying to cancel the guarantees, they did not do so. I would never recomende this place to anyone. read more

My experience was superb! I went to lease a vehicle and had a wonderful experience through and through. I had done extensive research (went to a number of dealerships) and came from Ramsey Mazda that day where I walked away as I didn't feel comfortable proceeding - it felt like I was hustled and I wasn't comfortable giving them my money (I'm leaving a separate review for that unpleasant experience). Upon entering Sansone Mazda, I was greeted by a young man named José who promptly and cordially introduced himself and asked how he could be of service. I explained I wanted a lease and I knew which vehicle I wanted. He presented me with an offer and when I explained I didn't want to beat around the bush, I told him my bottom line. He was able to work with me and gave me a great deal. It should be needless to say - but after my experience at Ramsey Mazda, I guess it needs to be mentioned - José had a nice pressed shirt and was professional and was well groomed. The guys at Ramsey felt like they rolled out of bed with unironed T-shirts and the space itself was like the service department. Sansone was a large, well-lit and meticulously clean space where clearly people take pride in what they do. At one point I had a question and the manager Jonathan stopped by, introduced himself, and answered my question. He also mentioned how happy he is to work at Sansone, largely because he admired the owner Mr Sansone who was well into his 80s and still came to work every day. I have to say - the whole experience left me very content that I was supporting a family business and I didn't feel like I got taken advantage of. Quite the contrary- everyone was on point and I am very happy with my purchase and the top notch service I received. Thank you, José, Jon, and Sansone Mazda- you guys rock!!! read more

Happy Tuesday my Adventurers! Rosie is the bomb! Every. Single. Time. She treats me like a high-end customer. She always remember who I am which is rare to find. If you visit ask for her! This past time I will say Anthony assisted me and did an excellent job of keeping me up to date on my car's process. He also made sure my car was fully checked over especially my air tire pressure. Will continue to bring my car back to this location for car needs. read more

DO NOT SHOP HERE! SHADY LIARS! Obviously you expect to be haggled a little from car salesmen, but not straight up LIED to. They lower their prices online just to get you in the store and then ADD on $6000!!!! We even called before we drove here bc we live an hour away just to make sure that was the actual price and they confirmed they dropped the price to $25k. Then when we started talking figures they said the total its gonna be atleast $31k! He couldn't even tell us what the EXTRA $6,000 was for!!! $6,000 extra!!! Who in their right mind would pay $6,000 ABOVE the price!?! They even say they support First Responders but it's just another scam "incentive" to get you through the door. They could give a crap about you! They're just another stereotypical car dealer aka scam artist! read more

I have purchased/leased the car from this dealership before with no issues in 2020. However this time I was trying to reach a sales rep for the quote for the last 3 weeks. Every time they are telling me that they will talk to the manager and will give me a call back, but no one called me back. I live hour away from the dealership and was trying to make a purchase and deposit over the phone. Dealer is claiming this customer unfriendly treatment due to the car shortage and making other excuses. Just tired of calling this dealership for the lease quote. Rick just called me and labeled me a "review writer". Rick didn't provide me with his job position/title and just informed me that new company policy. I'm very surprised to get such a horrible treatment from a Sansone MAZDA dealer, especially being a loyal customer! read more

Had a very bad experience. Went in to buy a SUV for my dad based on the other positive reviews but this experience has lost them our business. We dealt with Jonathan Roman and had an appointment to test drive a CX-5 and were also curious about the CX-3. To start off the guy told us the CX-3 was a "junk" and he strongly recommended a CX-30. So we test drove a CX-30 and found it wasn't to our liking. When we requested a CX-5 to test drive, the guy said something along the lines of 'What is your game plan today? I am a busy guy with many customers so we don't want to waste both our times.' But then after we had to convince him, he brought out a CX-5 for us to test drive, which we did. We liked the car, told him we were likely to buy in 15-20 days and to be fair to them that we were also going to test drive a Toyota, but we liked the car a lot. When we inquired about the pricing, the guy rudely said "Check the website and read the fine print." We left immediately. Even though we had an appointment, we wouldn't have minded if they had let us know that they had other customers to deal with and if we had to wait a few more minutes. This kind of rude treatment is definitely bad behaviour, let alone from a sales person who had a very eager potential customer. read more

Buyer Beware! If I got what I thought I was originally getting I would have given this place 4-5 stars. Instead, I'm leaving a one star review in the hopes that others don't get duped as well.  Read below on the deceptive sales practices that go on at Sansone Mazda:  My family has purchased 2 vehicles from Sansone in the past and we always had a great experience but I've only had trouble this time around. I purchased what I thought was a certified pre-owned 2017 Mazda CX-5 Grand Touring AWD on 8/29/20 at Sansone Mazda located in Woodbridge, NJ. The Sansone website said Grand Touring and all my paperwork says Grand Touring. Even during the test drive, I asked the salesperson why a certain feature (lane departure assist) did not appear to be working and he responded "it may be turned off".   One week later, I found out that I purchased a Grand Select, a lower trim level. I immediately contacted the salesperson.  This could have been an honest mistake by the dealership but I specifically came to the dealership in response to an ad for a Grand Touring. My partner is a new driver and the Grand Select is missing key features such as forward collision detection, lane departure warning, lane departure assist (as well as adaptive cruise control and adaptive headlights). Safety is very important to me and my family and I wouldn't have made the purchase if I knew these items were not included.    It's been a back and forth with the dealership. At first, no one was responding to my messages but the general manager provided his cellphone but no solutions. I feel like the dealership continues to delay. I went to the dealership on 10/17 for them to appraise my vehicle. They had me test drive a 2017 Grand Touring but wanted me to pay the difference in the price (a few thousand dollars!!). Why would I pay thousands more for what I thought I was originally buying?? I asked them for an even swap since I thought I was getting a Grand Touring and it is not my fault that I received a Grand Select and the value of a Grand Select is less. I feel like I do not have a clear path forward. I'm very upset. This issue continues to drag on.  This is a bait and switch as well as false advertising! Shame on the dealership for allowing this to happen.  I purchased my vehicle August 29th, 2020 and it's November 3, 2020 and I still do not have a solution.  I'm so frustrated that I hope others read this review and avoid this dealership! read more

Finally went there yesterday to get some work done. As far as good experiences go, this one is up there. The team was absolutely terrific. Here are a couple of details. Getting parts: 3 other dealerships said I had to come in person, go through ordering everything... in person!... pay, and come back another day just to get the service done. Ridiculous. But here Beatrice at Service had everything ready for me when I got there. She connected with the Parts Department where Jimmy got the order together and passed it on to Service. It was so EASY! Professional, courteous. Cost: Prices here are a little bit better than some other dealers too, but not for everything. When I mentioned I had been shopping around, they were able to match many of the prices! It was great, now I was getting good customer service and still paying very reasonable rates. So just because of that I bought more stuff! Also, they honored most of the coupons I found so I saved a couple bucks. Customer Service: Because of Parent/Teacher Conferences I had to have my kid with me. Full of energy. Every parent knows it's hard to wait around with a bouncing little maniac for 3 hours. But Beatrice and her colleague were able to get me a loaner so we could go to Woodbridge mall 7 minutes away where we easily killed the time. And even before the loaner became available, she offered to drive us to the mall and pick us up when the car was ready. Service: My 'Android Auto / CarPlay' system was installed well without a trace of anyone ever being in the car. Although I have to learn to use it I see that it works well and is a huge improvement to the drive adding convenience and safety. Julian was able to program my new key and two existing keys that I had, and when he encountered a glitch he was able to quickly fix the issue. Car was ready quicker than expected, looking great and ready to ride. Environment: The facility, showroom, bathrooms, waiting area were all great, comfortable and pleasant to be in. I tried to avoid looking at the new CX-30... afraid of buying one! One negative thing that happened. A customer wasn't wearing a mask, talking loud on his phone, acting like he was at home and no one else existed. However, a Service Team member approached him and asked him to wear a mask. I really appreciated that and noticed the same from two other customers waiting as well. Finally, this is a great place for every reason I've had to be there so far. Pretty much everything was easy and well taken care of. I felt like my business mattered to them, that they cared about their job, that they respected each other and us. Car dealerships can be weird. This one is absolutely great. If I were shopping for a car now, I would immediately go to Sansone Mazda. Not only because of how badass Mazda cars are, but also because of what this dealership does with their team and their approach to the customer. Thanks to Beatrice, Julian, Jimmy and to some extent Shanti and Jocelyn. Great teamwork. read more

I had an opportunity to buy another car from Sansone Mazda. Upon arriving, we were personally greeted by the most amazing sales representative, Tom. Tom has been with the company for over ten years, and his veteran level experience shows. He took us out for a test ride in a CX-30, where he aptly and astutely pointed out various features of the vehicle. He taught us more in 10 minutes about the car than we ever knew. Then we sat down for negotiations on the purchase, after several back and forth trips, I had the pleasure to meet one of the most kind people, Anthony, the head of the sales team. He generously worked with me to deliver us a price we were both comfortable with. His presence was a joy and brightened up the rest of my day. I left with a pristine condition Mazda CX-30. I am extremely grateful that I had the opportunity to work with both Tom and Anthony! The sales team at Sansone Mazda is amazing and highly experienced. Everyone working there made me feel right at home. I highly recommend buying a car from Sansone, especially from their Mazda department. read more

I needed to buy a new car and I was nervous about the process during this pandemic. I told Eric what I was looking for and how much I wanted to pay. He made it work. I got a new car with minimal contact for a price I'm happy with. They've got a customer for life! read more

I went into Mazda on Thursday December 3 and I was greeted by Thomas Radwanski I told him straight up what I wanted and what I could afford! He didn't even have me ask twice he got me what I came in for and for the price I wanted! I had lost hope in all cars salesman, He was the first salesman out of 30 car dealerships that I can honestly say is honest and a tru man of his words. Thank you again Thomas it was a real pleasure I will definitely tell everyone about my experience with such a wonderful person! read more

We visited several dealers before coming to Sansone Mazda. There was no run around, pressure into buying. Our salesman was Elvin Rosario and was very professional and courteous. In my 30 years of car buying, this was probably the most enjoyable- especially seeing how happy my daughter was. Do your homework, compare your prices, and be prepared when car shopping. From start to finish, only 2 hours! A+ read more

Sansone Mazda - New Mazda CX-5 - Car Dealers Near Me - Avenel, New Jersey

Excellent customer service. I took my car in for an oil change and tire rotation. I was greeted as I entered the check-in area, the paperwork for my car was already prepared and just needed my signature. Their waiting room is spacious, clean and comfortable with complimentary coffee. I received several e-mails keeping me apprised of my car's progress as I waited. I was out in less than an hour. This service center respects their customers' time and makes certain to give their customers a reason to return. In future I will be traveling over the bridge to Sansone Mazda, as their superior customer service makes them worth the trip. read more

Don't believe internet prices.. tried to look at 3 cars. First car was already sold. Second car they can't find anywhere on the lot. Third car is being shopped by 3 people and they tell me they are giving the best price and internet price. I drove 2 hours and the car was $20,995 on the internet and then tell me $30,165. That's the big deal they were giving me. Go elsewhere read more

Service review: Jeff is extremely helpful, expedient, personable, and thorough. The staff honored my appointment right as I came in, no waiting. Jeff treated my car like a family vehicle, and was able to resolve a warranty issue with expertise and ease, that my local dealer gave me the run around for multiple times. I am considering making the trek here from NY to have my car serviced, because of my experience with Jeff and the staff. The waiting room has outlets, wifi, and space to stretch out. People make the difference. People helping people as Vince Vaughn would say, minus the action. I like this dealership! read more

DO NOT COME HERE. If you value your time this is NOT the place you should purchase your vehicle. My main complaint is that I purchased my car here, apart from over charging and adding a ridiculous amount of fees, their overall service is atrocious. I've called a total of 6 times to get a service advisor to give me a call back to 1. Check if they have the correct tires for my vehicle 2. Estimate of total cost. And to this day I am still waiting. It's upsetting that they will only resolve an issue when you escalate it to the highest level possible, and leave a review to draw their attention. Don't bother dealing with the individuals in this establishment, take your business elsewhere. read more

The sales person seemed to be under the influence and had little to no knowledge of the vehicles. Waited over 45 mins to get a price on a lease which came back to be absolutely ridiculous, more than a Porsche (with perfect credit). Lack of respect for our time and business was appalling. Would never recommend anyone to go there. But that seemed to be the theme across all of Sansone dealers except for Kia. read more

Sansone Mazda advised me that they had a Mazda3 in stock of the type I wanted. They did this via text, that is, in writing. Not true at all. They had the nerve to try to sell me another model. I walked out . They wasted both my time and money. That afternoon I got what I wanted from another dealer. Stop lying and maybe the dealership will actually sell some cars. read more

They don't respect or honor customers. Made an appointment to test drive a vehicle. Went in and it was empty. No one at reception. A manager told me it would be short wait for a salesman to help me. I waited an hour for nothing. Got up and left. What a joke. Never had an experience like this before. read more

I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she's something special. She was able to squeeze my vehicle in, although my appointment wasn't until the next day. It made things super convenient. She just made me feel like the dealership at a whole really valued me as a customer, even though I didn't buy my vehicle there. What it succeeded in doing though is making sure that my next vehicle will be purchased from Sansone! Thanks, Rosie. Oh, and one of the folks there really gotta show you how to drive stick! read more

Came into Sansone Mazda eager to buy a car. Richard Aguirre was my salesperson and he was very helpful!! He was able to find me a great car for a great price! He worked with my budget and I walked out a very happy customer!!! Highly recommend!! read more

This review is specifically about salesperson Peter Jones. He was informative, patient and very friendly. I'd definitely use him again. Thank you ! read more

I never write reviews, and this experience prompted me to. It was the worst customer service I have experienced in a long, long time. I made an appointment to get my oil changed because this is where I purchased my car. No one inside wears a mask, including the Service Manager (guy behind the Service Desk. The service manager is an extremely rude man, who is quick with you and saw me waiting outside in the heat because I was feeling uncomfortable inside, because no one inside was wearing a mask. He knew I was waiting outside for over an hour for a simple oil change. Extremely upsetting and uncomfortable experience, and I purchased our car there and was planning on being a customer for a long time. Well ya lost me and my family, and any of our recommendations for future purchases Sansone, because of your SERVICE CENTER (aka the guy behind the desk at the service center who seems to be in charge.) Worst customer service I have experienced in a long time. Oh, and wear a mask so everyone feels comfortable! (Its a shame as we purchased our car with Max, and he was amazing and so considerate and helpful. But the service center and the guy that runs the service center is awful. Run and take your car to someone who cares, and also people who wear masks inside when its a crowded setting with people waiting in line.) read more

We were only looking to get a quote and Anthony Garavito provided such excellent service. He went above and beyond, and we ended up leaving with a brand new car!! We happily recommend his services and shopping at this location, you will definitely not regret it! read more