New Location! I'm rating it 3 stars because I hope/feel they have room for improvement. I wrote my review about this place when it was located on Haynes Bridge about 2 years ago...Today's visit left me very disappointed however. I was excited that they had relocated to Windward which is closer to home and from my very first visit, it was the closest to good Cuban food in Miami that I had tasted here in GA.
Postives: Better visual location than they had on Haynes Bridge, greater lunch crowd than previous location, full bar (before only served beer and wine), and much more upscale than previous location.
Negatives: They are not yet prepared to handle the Alpharetta lunch crowd. There is only one bus boy, the hostest busses tables as well as the waiters and there is a lack of communication between the kitchen and front staff.
Today's visit... my daughter and I chose to have lunch here around 12:30 pm. (We'd been on the look out for the OPEN sign which had been a week ago). I was excited to see how many cars were in the parking lot and expected a wait. We arrived at the door at the same time with another family. Being only two of us we allowed the other family to be seated first. After 15 minutes we were seated at the table near the door. The hostess sat us and asked what we would like to drink. She promptly brought our drinks. The waiters seemed confused on which tables they were working, but we placed our order for two Miami sandwhiches w/o tomatoes on both. After another 15 minutes we received bread from the bus boy (I had completely forgotten about this, but my daughter asked "aren't we supposed to get bread?" great memory!). After another 15 minutes, our waiter who I won't name came to ask if we wanted more bread, I declined by inquired about our food. He apologize for the wait and offer us additional bread (which is served with a spicy green dipping sauce-highlight of my meal). I declined again, but thanked him for the update. We (she being extremly observant) noticed that two tables seated after us had received their food and we still had not been served. I waited a bit longer and went to ask the hostess to check on our food, told her we had been waiting and she stated "I know". Another five minutes later, our waiter came back around to state that it was crazy in the kitchen and that our food should be out shortly. So almost an hour after we'd been there, the hostess delivers my plate and says she'll be right back wtih my daughter's. The manager delivers her plate. The sandwiches contained tomatoes on both (glad we didn't have a food allergy) and were warm, not hot. I complain to him and he extends his apologies and says it's his first week here and trying to get the kitchen together. He offers us a dessert, but I decline right now because we just got our meal. I have to pull our waiter aside to ask for napkins, he checks on us later and I ask what happened. He states he has no control over the kitchen and that my ticket was lost. I ask isn't his job to track my ticket and he says that he can only yell out to the kitchen on his orders. I stop him again to ask for a box and the check. I'm billed the full amount...no discount??? This completely frustrated me, not only did the manager not come back over to check on us, but they did not compensate for the inconvenience.
I really hope Mambo's Cafe can get it together and make this a successful restaurant. After all, they are now competing with Mambo Jambo down this street which in my opinion is over-priced and under seasoned We do love their yuca fries though. Mambo's Cafe can be a great restaurant by prepping their staff to handle the Monday through Friday lunch crowd (increase your staff) as well as communication between the waiters and kitchen. A ticket should never be lost and if it was, the waiter should know exactly what their customer ordered. If not, empower them to verify with the customer. A server should know that no customer should ever wait over 30 minutes for their order especially when customers they've waited on after them received their food first. I hope to try Mambo's again later in the future. For now, I'll wait until they work out the kinks... read more