Great experience. I loved the insurance agent I spoke to, she made everything easy to understand and was quick and pleasant. Her name is Alexis read more

I'm shopping for a new policy, so I walked in. One lady greeted me and ask me to sign in, so I did and sat down. I looked around, realizing I'm the only customer in this office and there are 5 agents sitting on their desk, I thought I'm gonna get helped quickly. So I waited for about 5-10mins, guess what, of all 5 agents, none of them came up to me and provided assistance. Racist! Zero star is well deserved! read more

Hey just wanted to give a shoutout to johnny! Had a hiccup with my insurance and was unsure why but johnny took his time to explain everything to me and break it down for me to understand! Customer service is a 10/10 for sure! Thanks you everyone at freeway insurance rosemead! y'all are appreciated read more

Insurance is unavoidable I walked in just to check out quotes but I was impressed with Gerzon who is very pleasant, transparent, and helpful. I feel like about time I deal with a favorable person. read more

Alexis was excellent in helping me get my car insured! The process was simple and easy, and I couldn't be more satisfied with my purchase. Thank you! read more

Bought a policy they added without my knowledge dent insurance when I have an old truck that already has a lot of dents which was an extra $36 it's not so much the money it's the principal where are the ethics read more

I have been looking for insurance for the past week and it's been such a pain. I called Freeway Ins. and was connected with Gerson at Rosemead office. He was professional and answered all the questions I hit him with. He ended up finding me a good deal in todays economy. read more

Good service but they lie to u in ur face they charge u alot of money for basic insurance

It's very simple. If you have a current policy and you want to make any kind of changes make sure you have money for the brokerage fee or like they call it an "endorsement" fee. It will range from $80-$145!! I was hung up on for asking what the fee was for. I understand charging a fee for a brand new policy but this is no way to treat an existing customer. This company needs to do better. I shouldn't have to pay you another brokerage fee for you to help me make a minor change on my policy. Do business with these people at your own risk. read more

About a year ago, I was ready to get my driver license back after a year long suspension due to 2 DUI's. Every major insurance company located here in So. Cal I called to receive a quote for auto insurance an also an SR-22 would either reject me due to my driving record and if they did accept me, my yearly insurance premium would have been around $5k. Imagine a $600/month insurance payment.... I found freeway insurance on Yelp and even though the past reviews were negative and not very reassuring I still decided to make an appointment to see my insurance options. Within an hour that day, I was set up with a great deal on auto insurance and I have not had any issues with my personal or vehicle coverage in the last year. I just received a renewal notice for my insurance and my yearly premium has actually decreased by a significant amount. This is a great place to go to compare different insurance companies and honestly, the insurance brokers have to make their fair share for hooking you up with a great deal on auto insurance. (Nothing in Life is Free) P.S my Freeway Insurance Agent is Esmeralda Meja, I believe she is the sales manager there and she is very knowledgeable in what she does and can really help you get a great deal on auto insurance! read more

Freeway Insurance - They helped me land a great deal on auto insurance thru a well known company! - Auto Insurance Near Me - Rosemead, California

After making many calls to different insurance companies, I finally found a real person who has all the best interest in his clients witch his name is James and I must say he was very professional, knowledgeable and helpful Amongst many other great attributes, he walked me through every step trying to get me the best plan explaining how everything works, I recommend him to anyone who seeks great support read more

Best insurance company ever.. Cheapest price I ever gotten with insurance Thanks to the help of Paola Sambrano. She was excellent help & got me a good deal.. Will definitely recommend anyone too go here for insurance. Thank you read more

Roxana Topete is the best agent ever, she is very helpful, patient answer all my questions. Also cut my insurance bill half of what I paid before. I'm glad to have her helping me read more

Thank you To Paola Sambrano for helping me out with my car insurance. I literally had to do nothing but give her some basic info and she took care of the rest.. I appreciate your help read more

Horrible company. Company prays on low income people. Promise of low rates and then puts you in a contract that will not cancel till you pay for the whole term (time) to the company (Freeway). Take one look at the inside of the store. It looks like a boiler room, make the sales then disappear. Just a bunch of chairs and table. The minimum in decor and office equipment. The employees don't even make their space personal. I guess its not a place of pride. THE SCAM 骗局, , , , How does it work? High pressure sales. Pushes you to purchase and sign agreement in the moment. Then flood you with paper work. Do not fully enclose all condition of agreement. When do you realize? Once you have sign the contract, they lock you in to a payment or the contact binds you to pay them regardless of time of coverage. Oh yeah, their affiliated insurance will not deal with you. So you can not go direct to the company. Who do you turn to? You will have no choice but return to them. Freeway will then hold you policy in hostage, yeah like a terrorist. They will not cancel your contract till you pay them off. Oh yeah, don't for get about late charges. It will be added in if you are not careful. What can happen? The money you owe will go into collection. Yeah you will now owe money and will affect your credit. Now you will have one more debt over your head. ................and all you wanted was insurance. Now you are one more step behind in life. How to avoid? Go with another company. This company is lowering the value of this city. read more

Karla provided great customer service and helped me find a good low price on my auto insurance

Ugh I'm pissed should of got state farm they offer road side and full coverage for 150$ cheaper. Just got burned;(

Thank you to Arlene for helping me on getting a very affordable car insurance quote. After that, She helped me thru the whole process online and sent me my proof of insurance thru email right away. Thank you for making this process quick and stress free and giving me a call to follow up on everything. Great communication and fast service. read more

Arlene was the most helpful agent to help me with my insurance. Not only did she explain things thoroughly, she made it it very convenient for me to transition insurance companies as easily as possible in such a short time frame. I work and go to school full-time, but Arlene worked with my schedule even going above and beyond by taking my calls during her break. read more

I have been working with James since January trying to find the right quote the entire time he did not harass me just so that he can get my money he took his time and was able to get me the best quote ill be saving more than 100 dollars a month now ! thank you so much James!!! read more

Came to freeway insurance as a returning customer and Brooke Duran hooked me up. I was expecting to pay a big down payment and big monthly payment because of my record but she was able to lower it for me and get me a great deal. Thanks again Brooke Duran. read more

Arlene has been amazing through this process. It was my first time buying a car and applying for insurance and she was extremely helpful and very timely with all of my questions and paperwork. She even helped me switch to a cheaper option once it was time to renew. Thanks so much for your patience and great customer service, Arlene! -Lauren G read more

Unprofessional, called for a quote and got a life lesson from someone who don't even know me. Then got hung up when told them I wasn't trying to hear that just get a quote. read more

They are a fraud. They told me that I can get a deal for 119 and 160 upfront,and they charged me 160 then they cancelled my account, and offered me 150 new policy. Don't ever do business with them. Fraud.Fraud.Fraud. read more

So Freeway Insurance outdid their previous duplicitous ways: After refunding me $100 that they overcharged me, they refused to refund the full $380, only refunding the brokerage fee. So basically the company they wrote the policy for, Multistate, received the undeserved gift of $111 of my hard earned money. Which I would have never been in a position to had taken if it weren't for Maria Reyes writing policies without reading the fine print. I seriously hope you guys have learned something from this because I sure have. Thanks for ruining my finances Maria, no really, thank you. I won't rest until I get all my money back. read more

Dont be fooled! The people at freeway insurance brag about "saving you $" but it's all a lie!!!! I will never go there again. Please be cautious of what you sign. I dont recommend this company to anyone. read more

Back here at freeway and still regret it, Sandra has no clue what customer service is..... Id advise everyone not to take that ride..... I give them -5 stars read more

This place is great! David and he's team Sandra and Alex are all great people, They got us the best deal. I highly recommend this place. Once again thank you for all your help read more

Yes, they were kind offering water and coffee which gave me comfort that this was a good insurance place. BUT then the man took over an hour just to give us a quote. He started off at 600$ down and after we said no, he began to lower the price to 300.. It was beyond frustrating that they offered us one price over the phone and it wasn't the case when we went in person. I do not recommend read more

They are high or something. I went in trying to get motorcycle insurance. First the guy was chatting away in between gathering information. First they hit me with a $10,000 payment for one year of insurance. Then liability was $354 deposit with payments o $29 or so which was not bad. Since I don't have a license yet they said I can upgrade it to full coverage but payments would be around $450 to $500 monthly. I just got up and walked away. They're terrible at their job read more

I am currently registering for Freeway insurance Priscilla Mendoza was very helpful and gave me a extremely great deal. Screw Triple AAA haha! read more

Yo tengo poco con freeway insurance .cambie de carro y mi pago subio bastante..sin esperarlo recivi llamadas de Javier (manager)para desirme que me ofresia un pago mas bajo de el que tenia. En ese momento vine a verlo y si me ayudo bastante,es Una persona muy amable ,respondio mis preguntas,y se esforzo mucho para darme mejores ofertas..deverian DE tener mas gente tan servisial y amable Como el..yo si recomiendo freeway insurance (rosemead)a nns amigos y familiares. Gracias Javier..y su personal amables read more

Freeway Insurance - Auto Insurance Near Me - Rosemead, California

You're not going with Freeway cuz your driving record is sound. Freeway is the absolute best in insuring the uninsurable. I am so grateful to David and his team, there is no way I'd be on the road without them! read more

People don't forget to ask how much there broker fees are from the get go. Don't get ripped off by the middle man trying to charge 300-350 flat fees to start as a broker fee... hahahah imnnot that stupid no thank you. Guys telling me if he doesn't reach his commission he gets payed minimum wage. Am I supposed to actually care??? I'm trying to save money and if you not getting your broker fee and getting paid minimum wage because I decided to search around well so be it. read more

I came to freeway insurance about a week ago I give them 3 stars because I was waiting to get a quote and the manger walks in with her boyfriend and looks at me and looks at the other workers that are talking calls and tells them to help me when the manger isn't even busy. I got a quote from the blonde one she was really helpful and sweet! I didn't purchase at the time because i wanted my boyfriend to come with me to get him insurance too Manger should focus more on customers and less time with boyfriend! read more

Had great assistance from Maria Ramirez the representative and Esmeralda Jaramillo the branch manager. They both helped me out a lot and gave me enough information I needed to know over the phone. They helped me out save a lot since I'm on a tight budget right now. I would recommend this to anyone who is on a tight budget and needs insurance. read more

Professional staff great customer service, Yesterday Angelica was able to help me with my insurance after a month of resurch and quotes. I just want to recommend freeway at this Rosemead location. read more

I regret getting freeway insurance, their customer service is horrible and I couldn't get them to stop calling me for a quote even after I had them already. Lucky for them I can't post without putting a star or they wouldn't have one at least not from me. read more

Just got to say that every time I come in I am always greeted very politely and never did I have to wait more than 20 minutes to be helped out. read more

Not happy with how they do renewal my policy was renewed without me signing any paperwork and they kept charging my card and never did I receive updated cards for insurance I was buying I found out when I looked at my bank statements and no longer had that car read more