Do not use this rental management company in the hopes that they have your homes best interest in…read morehand. You have to remind them every time you want them to do there job and setup a quality walk through. I wouldn't trust this though. They did there inspection in Oct and by the time the tenant was evicted two months later the outside of the house was destroyed by a dog. There was no mention of a dog in the Oct report and I can tell you with the amount of dog shit in the yard he was there in Oct. The back door was destroyed from where the dog scratched at it. There was also to be no smoking in the house. You could smell smoke in the garage and master bedroom. Holes punched in doors. Carpets destroyed and smelled like piss. Walls had to be repainted. The house was a reck in comparison to the state it was in just a year ago, and no mention of this in the Oct report. The other thing I hated about this company was the turnover in employees. It seemed every time I called it was a different person I spoke with. Never any real continuity with anyone. Stay away from this management company.

I wish I could give them 0 stars but not an option on Yelp. Only use if you want your house…read moretrashed and for On-Site to not hold tenants responsible as they "do not wish to get sued." As a property management company they were hired to advocate for us and provide a level of oversight to our home. None of that happened. They are non responsive, unprofessional, and extremely disorganized. We have opened a case with the BBB as I believe other renters and home owners are having issues with them.

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

Melissa was great to work with ! Very attentive to renters, while still respecting the owners…read moreproperty. I can tell that she gives a lot of her free/personal/family time, in support of her clients.

We used Pineland Realty to manage our property for 3 years with minimal issues during that time…read more When we decided to sell we listed with Melissa for ease since we were out of state and she was already managing the property. Worst decision ever. She gave us very little information about showings like how many we had or if any were scheduled for future. We had to reach out to her to get any updates, and even at that the updates were lacking. We accepted our first offer because we honestly had no faith in her and just wanted to be done with the process. We were in contact with a lawyer from that point on for closing and only heard from Melissa again if we reached out. This is not our first experience selling a home but this was very different. Communication was terrible and she didn't even clearly communicate closing date or if everything was moving along as scheduled. Fast forward to 4 months after closing...we received an email from Melissa informing us that there was an outstanding bill from 9 months prior when we owned the home. Apparently the company finally got around to billing Pineland Realty. Not once throughout the selling process did she mention that we had an outstanding bill. We had authorized her to make minor repairs without our permission while she was managing our property. This repair in particular was for resetting a garage GFCI, which is something a decent property manager should be able to troubleshoot without having to call in an electrician. Rather than eat the cost of the bill since she was the one who screwed up (also she had just made thousands of dollars in undeserved commission), she passed it on to us. So now I'm addition to being irritated by the whole situation, I'm left wondering how many "repairs" we paid for over the 3 years that could have been handled by her.

We worked with Toni at this agency & we highly recommend her. She showed us more houses than…read moreanyone else and never grew tired of our picky & indecisive tendencies. She contacted homeowners on our behalf when we had questions & was very prompt in delivering us the answers. Great attitude & friendly personality.

I have had nothing but issues with this company since I have rented a home from them. They take the…read moreside of the vendors they hire, take a long time to fix things, give you reasons of why things can't be done, spend more time worried about you not cutting the grass or trimming bushes, give you reasons of why the tenant is responsible for certain things even when issues were reported at time of move-in. I feel for any owner who entrusts this company to take care of their property and for the renter who has to deal with their poor service. Moving can not come soon enough.

Ace Property Management....WOW...Thank you for helping consumers YELP! This track record is…read morewonderful. Amy Reynolds, Elizabeth and her team will fail you. It appears they must rent on feelings rather than the proper channels. Amy and her team have ZERO regard to protecting your property. My family member trusted her beautiful home in Hope Mills, NC to this company who proceeded to allow a known debtor, a person with zero credit and what appears to be numerous social security numbers to move in, 1st pay default rent and it took four months and the sheriff eviction to get her out. My family had to pay the mortgage since Ace was certainly not able to collect, all the while paying rent in a new home. The "human renter" also left a house full of trash and a huge hole in the ceiling of the home. She was also known to smoke pot all day and the landlord, AMY REYNOLDS, failed to take action. Take a free internet search. Here is the link for y'all to see. Even a 5-year-old would have seen this person should be on the DO NOT RENT LIST or what's called the DNR. Here is the eviction with Wellington Advisors / Cumberland Towers Apartments right before Ace let her ruin my family member's home. This investigation is ongoing and interviews are being conducted. If you have suffered any wrong doings by Ace Property Management, and can prove it, we would like to hear from you. Further details will be made public as they become available. Amy and Ace Property were given ample opportunity to make this right, but they denied any wrongdoing. FAILED AGAIN! https://trellis.law/case/37051/24cv012098-250/wellington-advisors-llc-dba-cumberland-towers-2353-vs-kissie-council

Update: We now have bats in the house that we can do nothing about. We so can't get in touch with…read morenobody because the property manager comes in at a later time.

Very helpful ,respectful and responsive to communication ,always available for questions…read more ,coordinates well .

As an independant home repair technician having serviced thousand of rental homes and apartments in…read morethe Triangle area I can truthfully say that Highland is one of the few management agencies who respond to our maintenance invoices in a timely manner. They expedite maintenance requests from tenants and owners and have a lot of experience taking care of the properties they manage.

Good service and and best overall real estate property management that I use so far in North…read moreCarolina.

From the owner: The Best Group prides itself on our Exceptional Customer Service. I am a small company and that…read moreallows me to know all my clients on an individual basis and meet their specific needs. The Best Group is a family operated company so we treat everyone like family. We are available nights, weekends, just about anytime we are needed. I am only a telephone call away. This field affords me the opportunity to meet others from all walks of life and I love that. I truly believe people come into your life for a reason.