Update: This is by far the worst apartment complex in Dallas/Ft. Worth. They apparently hold their…read moremaintenance people at gunpoint and will not allow them to fix anything before 5 days....And apparently your kitchen sink repeatedly flooding your kitchen never classifies as an "emergency". They apparently threaten to fire their maintenance workers if they come to your apartment after hours for "non-emergencies". I have complained about this very issue, at least 5 times....This place is a joke and please know a cardboard box is better than this place. Issue never got fixed. We have complained about the kitchen sink and garbage disposal since we moved in 6 months ago.

The apartments are really nice I have to give them that. Also, for the most part management is…read moresuper helpful. The reason for the low rating is due to the towing service and policy the complex has. A few months ago we received an email from the complex informing us that we would no longer need our window badge so long as we signed up for their web service. My girlfriend and I both signed up separately for the service ( so we have 2 emails proving that we signed up ) and we thought that was that. Well it turns out even though we both signed up we were never in the system. So late last night they came and towed my girlfriends car away; when we went to management to complain they basically told us it wasn't their problem. So now we're stuck with a $325 towing & storage bill that they will not cover. I'm not saying the apartments are bad or that there's anything else wrong with the community. For the most part its amazing, but this is unacceptable.

We moved here from another state and the staff here were amazing. They helped us through all the…read morepaperwork. Our daughter lives in a sister property and she took pictures of the property and was very pleased with all the amenities, pool, gym, pool room, TV room, game room, etc. Th property is beautiful and the apartments have a lot of amenities too. We love the Frisco Square area with all the restaurants, bars, library, Cinamark, Frisco museums, soccer field! Just to name a few. We love it here and highly recommend the Remy apartments!

They deleted my Google reviews so coming to Yelp to post the remaining reviews they deleted (I had…read moresplit it up into 4 on Google due to length). I'll have to split it up here too. Where to even start with this horribly run, awful complex. I suppose let's start with the staff. Here we go. I want to preface this with the property manager has remained the same since the property opened in April 2024, (I moved in May 2024) yet the remainder of the staff has had HIGH turnover. Stacey the property manager is rude, condescending, evades all accountability and will blame you for things you have nothing to do with. Stacey accused me of having a man living with me and ran with this narrative for 8 months and counting because I used a man's name for my doordash orders for safety reasons. I explained this to both she and the staff and I was still accused of this. She CONTINUED to blame me for this until I moved out too. It was the wildest thing I had ever experienced at any apartment. It wasn't framed as a concern either. It was a direct attack, a random email on a random Tuesday that read, and I quote, "is the man living with you gone?" Which this is a lease violation by the way so she was trying to get me for a lease violation. Mind you, I lived here for a year and a half with no complaints made against me. All the good reviews written about Hira are from her friends and family. I had a really horrible experience with her sharing my personal info with the neighbor beneath me. I had complained about the neighbor beneath me's smoking as they would smoke nightly and it would come up into my room while I was trying to sleep. She Called me 3 days later and said "yeah I told the neighbor beneath you that you complained and he was talking about you". WHAT?!??? I never met this neighbor nor did I have any idea who they were at all. She told them my personal information which is a fair housing law violation and they could've retaliated against me which I addressed to her and she rudely responded denying it. Stacey the manager backed her on this. I didn't have any negative experiences with Tammara or CanDase as I never met Tammara and CanDase I only interacted with twice. It was Stacey and Hira I had negative experiences with. CanDase is sweet but she seems to be afraid to stand up to Stacey. Maintenance - I have truly never met a more incompetent, lazy maintenance staff in my entire life. My washer leaked every single time I used it from the time I moved in until I moved out. There was never a time it didn't leak throughout my entire tenancy here. When I first moved in, maintnence was in my unit 3-4x per week "fixing it" but it was never fixed. I was initially told it was a drain line issue the first time they came to fix it (which it was). Ironically, as I began to speak up about why they had been in my unit 3-4x per week with no solution of it being fixed, maintenance began blaming me stating it was a leaking because I "used too much detergent." This was false as I had used the washer in a vacant unit at one point since mine never worked, I used the same amount of detergent and ran 3 loads, and no leaks. They continued to blame me and never fixed it. There was one time my washer had leaked all the way into my bedroom. For reference, the washer is located at the front of each apartment as soon as you walk in. I told Kurt the maintenance guy and he said he didn't believe me since I had cleaned up the water prior to him arriving. The water had leaked into the laundry room door and baseboards and Kurts response was "this wood doesn't mold due to the materials its made of" which I thought was a really strange thing to say as I've never heard of this ever as this isn't physically possible. Both he and the Whirlpool tech told me that for future leaks to not worry about them because the water will evaporate. Yeah, well my entire laundry closet and door ended up molding. BAD. Due to their incompetence. Photos attached. Mind you, I made the entire leasing office very aware of my mold allergy upon move in and even sent them a letter from my doctor stating my allergy to it. The lack of urgency with fixing leaks prior to molding was really insane. They're now charging me for this and won't return my security deposit although I complained about this as soon as it happened and it was never properly fixed by Kurt in maintenance.

Great community with amazing staff located right by the lake for easy access in hot Texas summers!read more

I've lived here for about three years, and this has been my favorite apartment. The office is…read morefriendly and easy to work with - Ashlyn has been helpful more than once. Maintenance actually shows up when you need them, they knock and introduce themselves, and they get the problem fixed right (although I haven't had to make many requests) . I love the layout of my apartment and how much natural light I get from all the windows and the location is hard to beat. The hiking/biking trails are well maintained and shady and I get to enjoy walking to the lake with my doggy and letting him jump in for a swim. Great community!!

Not accommadating for people in wheelchairs. When asked about having a handicapped shower put in,…read moreor have a lower mailbox, was told they have to move to get that. Finally put in a lift for the pool but the battery died and got stuck in the pool. Need to be more accommadating to these elderly people living there on a limited income and physical abilities. Very disappointing.

An awesome Senior community for active, independent seniors 62+! The apartment homes themselves are…read moregorgeous and the property is beautiful! Check them out!

Highly recommend.Vonetta and Markayla in the leasing office ,were superb during my leasing /moving…read morein process.Very professional.Have called on Maintenance staff several times,quick response and excellent work.They are very friendly and polite.Very quiet community in an excellent location.All the Residents I have met are wonderful people,some have been here several years.Grounds are immaculate.It has the feel of a Hotel when you first walk in.Plenty of secure parking around.Hope to make this my Home,for a long time.Library,Cinema,Soccer stadium,Restaurants ,Hospital all within walking distance.

I absolutely love living here, you will not find a better apartment in the area especially for the…read moremoney! My apartment is so big and modern. I really love the "hotel" style they offer. I feel completely safe and have never had any trouble at all with vandalism to my car. You will not regret moving here. Office staff is wonderful and the maintenance staff it excellent! Did I mention all the cool stuff that happens in Frisco square??

They're ready to help. Very resourceful but just be honest to them about what your looking forread more

Andrew Mancuso helped me and my partner find a place in a little under a week for an off the charts…read morefantastic discount! While I hope I won't be in the market again soon, if I am, I will be in good hands with THE Mr. Man!

After 3 years of living in one building l, I made the biggest mistake of my life! I moved to…read moreanother building... literally signed myself into a living HELL! Do you love waking up at 5am on Saturday from your obnoxious upstairs neighbor?!? MOVE HERE! Do you love unsupervised, out of control kids living above you?? MOVE HERE!! Do you love kids running, screaming, riding bikes and electric scooters through the halls? Kids leaving bikes, and trash all over? Do you like kids throwing rocks near your car? Move here!!! You can file 100's of complaints, call the courtesy officer, the office, have videos of the obnoxious ruckus going on as early as 5am and as late as 12 midnight.... NONE of it will be enough! They will NOT issue violations with all of this proof (think there's been ONE in FIVE months of living in complete HELL!) you can offer to move, but they will tell you they don't want that because they would only have the SAME issues... so guess what?!? YOU get to deal with it! Unless you can afford a lawyer to get out of HELL... OR you love all these things... DO NOT move here! They will run into "snags" l, they won't have enough "proof" to help you. They will tell you they are working on it. They will say it could be a sub flooring LMAOOOO!! Are you joking?!? These kids jump off whatever they can, making pictures fall off your walls... but it MIGHT be sub flooring. If you have to work from home... Please DO NOT move here! If you want to enjoy living...DO NOT move here!! I will NEVER rent from a Berkshire Hathaway property EVER again! I will say Brad, Chris, and Gary in the maintenance department are GREAT! Also Grace in the office is amazing!! If not for them... somehow living here would be even WORSE... if that were even possible. Sincerely someone living my WORST nightmare!

From the moment i called in to ask for information to when I came to visit on property, Daniel was…read moreprofessional and friendly. Making this experience totally enjoyable and exciting! not to mention the property is very clean and every memeber on staff I came in contact with said hello. that goes a lot way to me.

UPDATE (August 2025): After raising concerns about the condition of the pool, I was contacted by…read moreModera's regional manager, who took the issue seriously and acted quickly. They've since terminated their old vendor and contracted a new professional pool service that handles both chemical treatment and physical cleaning three times a week. I've already noticed visible improvements. While I've removed the original photos, I'm leaving this review up in the interest of transparency--residents should know that feedback can lead to change. I appreciate the responsiveness and hope communication and standards continue to improve going forward. We do love it here.

Been here a good 8 months so this review is pretty accurate…read more I'll begin with the interior of the townhome. Average appliances. My dishwasher took quite a bit of time to get fixed. Bathroom in bedroom got stocked up the first week I was here. Overall the corners of the floors tiles are lifting not sure why. Very.....very thin walls. While this place is unbelievably spacious I wish I would have met my neighbors and got their names during the day. Not at 1 in the morning with their headboard banging against my wall. I can hear when their alarm goes off in the morning and when's he's singing playing his guitar. Since I don't live in the actual apartments but in the townhome in the back of the complex I don't really go to the leasing center, mailroom or gym. But I will say this about Frisco specifically this area all the way to the Issac apts down the street. RACISM is alive and well. If you are not the color of Clorox in powered form prepare to encounter people like this who are rude. I've been cursed out by a man while in a car on my walk, a women nearly let her yorkies bite my foot and the people that live across library street will give you the dirtiest looks. I have to be on guard with pepper spray walking around here. For the most part outside, it's quiet so I can appreciate that coming from Addison area. Still debating if I want to renew my lease. We'll see how the year goes.

My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.

Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.