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    Mansions at Oak Point

    3.4 (20 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 3 weeks ago

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    Reviews from the web 3.9/5Apartments.com · 1 vote Google review summary Rate and review Share your experience to help others Reviews All leasing27 questions20 amenities11 community10 +6 Sort by Most relevant Newest Highest Lowest R Malianga 2 reviews DO NOT RENT HERE!! Give Your Hard Earned Money to a better community 1 star because the unit and area is nice and quiet. ... More 1 Julie Peralez Local Guide·16 reviews 3 months ago We love our community at the Mansions at Oakpoint. The office staff is great especially Julia. They handle all the questions we have and they host community events. Maintenance is always prompt and handles what needs to be done. Community ... More Mansions at Oak Point (Owner) 3 months ago Thanks, Julie! We're thrilled that we've been able to provide you with a great place to call home. We hope you continue to enjoy your time at Mansions at Oak Point. diana Mack 3 reviews 2 months ago My husband and I I moved in March of 22. We love it here and will stay as long as we can. The community here is great. Everyone is so friendly. The office staff is wonderful. They have at least once a month an event such as brunch, ... More 1 Mansions at Oak Point (Owner) 2 months ago Thank you for this delightful review of our home at Mansions at Oak Point! Joshua Packard 6 reviews 4 months ago My wife and I have lived here for almost 3 years now. We are moving out now only because, financially, with 2 kids we have now, we can not swing it. That said, we do not want to move. Over the last 3 years, the staff has always been ... More 1 Mansions at Oak Point (Owner) 4 months ago Thank you for this wonderful review, Joshua! Let us know if there is anything we can do for you at Mansions at Oak Point and we hope you have a great day! R Malianga 2 reviews 3 days ago New DO NOT RENT HERE!! Give Your Hard Earned Money to a better community 1 star because the unit and area is nice and quiet. This community makes you pay for everything but provides subpar services. Safety I do not consider this a private gated community as the gates are constantly open or not working. Incentives They will try everything to Not give you the incentives that there leasing agents offer. BEWARE You pay for packaging service which is for the locker and you get only 3 days to pick your items up so don't have anything unexpected happen such as me pregnancy or out of town. They always deliver the wrong package, leave outside the locker on the floor for anyone to pickup, or say delivered but nothing in the locker. You will receive only about 20% of your packages. Pay for Trash Service Picking your trash up at midnight is hardly service and putting it back on your front door if it's a hair over 13 gallon bag. For the entire year we only had 1 trash compactor and it stayed over flowing with trash everywhere. Finally the got an additional trash compactor. You have a backyard but they have all there rules for it so you basically can't use the backyard. They will lie and avoid accountability when they tell you incorrect information. The office constantly communicates with me through text. I received several text harassing me about my renewal trying to pursue you into signing another lease and offer mediocre incentives ie a free ceiling fan? Lease ends 06/06/25 Lease states 60 day notice Renewal received 04/01/25 per lease barely within no less than 5 days. There's 1 line that says on the renewal to provide 60 day notice. I communicated with the office via these texts that I was revising and had no questions currently. I received an okay. Again, no text or communication don't you need to give a 60 day notice regardless of reviewing the renewal. This makes no sense the office wants you to give a 60 day notice then turn around review the renewal and advise OH yes I am now renewing the lease. The office knew that I originally leased this unit as a last minute resort due to my mother dying. I needed to stay in Texas. Unfortunately, my mother has since passed and after several days and back and forth conversations with my work. I was advised that I needed to go back to Nevada. So I am unable to renew my lease. I immediately sent my notice to the office advising needing to relocate. I never got a email or text confirming or advising. I received a call in the morning while working and voicemail saying call office nothing detailed. I log into my Resident Portal and I receive a $800 notice to vacate fee. Ridiculous. I called and the director manger Elle tried to lie and say it's in your lease. Nowhere in my lease does it say you with be charged or prorated a fee for the 60 day Notice it simply says I need to provide 60days. Elle said she would send me my lease. (Atrached response) She highlights and again nothing says notice fee. Per my lease it says termination fee if i end my lease early which I am not. My lease ends 06/06 that's when I move.

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    4 years ago

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    3 years ago

    Team was helpful and very knowledgeable especially Pauline. I will definitely recommend to friends & family.

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    2 years ago

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    3 years ago

    Love it here and the staff is so nice, especially Pauline! She was so sweet and helpful!

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    3 years ago

    Love!! Staff was very attentive. Pauline helped me whenever I had trouble or questions.

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    3 years ago

    Very pleasant and great customer service. The staff was very friendly and informative

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    Ask the Community - Mansions at Oak Point

    Review Highlights - Mansions at Oak Point

    Team was helpful and very knowledgeable especially Pauline.

    Mentioned in 4 reviews

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    Orion McCord Park

    Orion McCord Park

    (29 reviews)

    I recently moved out of this complex after being a resident for 4 years. The move out process was…read moresmooth other than having to pay the final pro rated rent via check because they can't change the amount online. I don't feel like they nickel and dimed us on move out charges. We never saw a drastic change in rent during renewal time. I did try to call and negotiate our last renewal rate as it was the highest. I spoke with a manager who said she would get back to me after speaking with corporate about a lower rate. I never heard from her again (not shocking). Cons : Parking - My #1 complaint. It is a joke! They have a parking policy for people parked in open parking but I never saw it enforced. Spots around our unit were occupied for months without the vehicle being moved. Not even joking. We tried complaining to the office and never received responses. People who have garages park in open parking and leave their garage spot free. Not sure why! This was always an issue when I tried to have guests over. Valet Waste - You are forced to pay for it. Residents leave the trash cans out 24/7. Overflowing. We had the worst time with having our trash picked up and never got a clear reason what the problem was. We would complain, it would get better and then we would be right back to where we were. Electric Bill - I also find the apartments were not well insulated. Our electric bill was NEVER under $150 for a 2 bedroom. We're in a 1600 sq ft 4 bedroom house and our electric bill is more than half what it was without changing the temps we keep our thermostat on. Customer Service - I felt like getting ahold of someone in the office was a nightmare. You call, no answer. Leave a message, no response. Send an email, no response. I would say this was the case 90% of the time. Didn't matter what day of the week or time of day. Most of the time you just have to go into the office. Pros : It's a quiet community for the most part. In the 4 years we lived there we never felt unsafe. Everyone we encountered was very friendly. I really like the change they implemented to cut down on people using the pool who shouldn't be there. We only had a handful of maintenance issues during our time. The workers were always very friendly and would get to us as quickly as possible.

    Update: This is by far the worst apartment complex in Dallas/Ft. Worth. They apparently hold their…read moremaintenance people at gunpoint and will not allow them to fix anything before 5 days....And apparently your kitchen sink repeatedly flooding your kitchen never classifies as an "emergency". They apparently threaten to fire their maintenance workers if they come to your apartment after hours for "non-emergencies". I have complained about this very issue, at least 5 times....This place is a joke and please know a cardboard box is better than this place. Issue never got fixed. We have complained about the kitchen sink and garbage disposal since we moved in 6 months ago.

    Park 3Eighty Apartments - Swimming Pool

    Park 3Eighty Apartments

    (9 reviews)

    Lived here for almost 4 years. Was a really nice place originally. But management and the employees…read moreconstantly change and the quality of the apartment has depleted. I will say maintenance it always handled in a timely manner and the maintenance workers are alwaus very polite and efficient There's garbage overflowing on a regular and dog poop literally everywhere. The buildings are covered in wasps nests and spiders. Webs hanging from the ceiling and on the stairwells like Halloween decor. It just became so run down it's really a shame. For the prices steadily rising I just don't find it a worth while place.

    After 3 years of living in one building l, I made the biggest mistake of my life! I moved to…read moreanother building... literally signed myself into a living HELL! Do you love waking up at 5am on Saturday from your obnoxious upstairs neighbor?!? MOVE HERE! Do you love unsupervised, out of control kids living above you?? MOVE HERE!! Do you love kids running, screaming, riding bikes and electric scooters through the halls? Kids leaving bikes, and trash all over? Do you like kids throwing rocks near your car? Move here!!! You can file 100's of complaints, call the courtesy officer, the office, have videos of the obnoxious ruckus going on as early as 5am and as late as 12 midnight.... NONE of it will be enough! They will NOT issue violations with all of this proof (think there's been ONE in FIVE months of living in complete HELL!) you can offer to move, but they will tell you they don't want that because they would only have the SAME issues... so guess what?!? YOU get to deal with it! Unless you can afford a lawyer to get out of HELL... OR you love all these things... DO NOT move here! They will run into "snags" l, they won't have enough "proof" to help you. They will tell you they are working on it. They will say it could be a sub flooring LMAOOOO!! Are you joking?!? These kids jump off whatever they can, making pictures fall off your walls... but it MIGHT be sub flooring. If you have to work from home... Please DO NOT move here! If you want to enjoy living...DO NOT move here!! I will NEVER rent from a Berkshire Hathaway property EVER again! I will say Brad, Chris, and Gary in the maintenance department are GREAT! Also Grace in the office is amazing!! If not for them... somehow living here would be even WORSE... if that were even possible. Sincerely someone living my WORST nightmare!

    Waterford Market Apartment

    Waterford Market Apartment

    (10 reviews)

    My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.

    Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.

    Mansions at Oak Point - apartments - Updated August 2026

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