If you want to have rude customer service from everyone behind the counter and a manager who doesn't care then this is the place to be. Imagine trying to get ice cream for you and your kids on a hot summer day and you're met with employees with earbuds in their ears , not listening to orders and when correct not even rudely snap back saying we should speak up louder. Maybe if you took the ear piece out you could hear. Wouldn't recommend coming here. read more

overpriced but Daniel was really cool and gave me a nice suggestion for my treat. Place was really clean and had little cute trash cans posted up everywhere for trash. read more

I went to Marble Slab and saw that the thermometer was spoiled... I didn't want to eat anything. I decided to get a cooking and a brownie and they were both no good. I let them know (having taken one bite) and they refused a refund and were being very rude to me talking in Spanish (I know Spanish) saying they don't care about me and they aren't going to give me a refund. read more

Marble Slab Creamery - Spoiled ice cream.... - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I came to marble slab twice in a week to get their ice cream, not just because of my dad's birthday discounts haha, but because I also really enjoyed it!!!!! Sprinkles are my favorite, so I'm happy that they offer a white chocolate and rainbow sprinkles covered cone. I got the birthday cake batter ice cream with a bunch of mix ins since they don't charge extra for toppings, which is a plus! All the toppings made the ice cream have a nice and crunchy texture, and the ice cream itself was smooth, creamy, and tasty. They have lots of options to choose from. Employees are friendly and fast. I've never run into any issues with parking or wait times. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This location is terrible. I came in to redeem my free cookie cake slice for my birthday and NOTHING was stocked. I couldn't get help for about 10 minutes. It's the middle of their day and NO ONE WAS IN THERE. It was a ghost town. No customers or workers to be found. I understand the no customers now. Please fix this, it's the closest to me and my favorite dessert place. read more

Got handed Runny ice cream tasting nasty, nothing like Blue Cotton candy kinda disappointed but it's okay I'll go try another Marble slab this one isn't it nm. read more

Only 5 flavors, mostly bottom of the barrel (literally). Disappointing to say the least. Ordered an ice cream cake from here in the past and the customer service was also awful and nothing ready on time, so I should've known before offering to bring my child today. We left, won't be back. read more

The woman who served me was kind and amazing, but later when I got in my car I saw a man and woman with their baby and puppy walk into the establishment. They both read the no dog policy and walked in anyway. This dog was a puppy for one not wearing anything that says it's a service dog or one in trading but it was wearing a pink color. The dog wasn't violent but the idea of dog fur in my food is gross. read more

Arrived here on a Friday night at 10:45Pm on 7/23/21 and they would not mix our ice cream for my sons birthday. Lol they close at 11pm. I get it it's time to clean up and go home, but if you state you close at 11pm, then you should serve me and my family. I will not return to this location, management needs to correct this. Let's stop supporting bad business. read more

One of the poorest run Marble slab around. During middle of my visit one of the girl decided that is OK to sit at the counter (they serve ice cream on) facing the customer next to the heath certificate (Ironic isn't). Hygiene is not the greatest. Almost six dollar per ice cream with waffle cone, at least they can do a bit better on their hygiene habits. The floor has candy sparkles all over it. By then I had to walk out of the store. Seriously for the price I paid for ice cream here, I can get a whole gallon at the super market. At least they can do is watch their hygiene habits. Cleanness of the store 1 star Food 3 stars customer service 1 star read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Great service by Jackie who is a sweet girl The cake so delicious. I recommend this place. thank you. I enjoyed my birthday cake.

It's always a great experience the staff is friendly the ice cream is good coming from NY I'm use to Cold Stone creamery this gives me that Cold Stone Vibe definitely will be back the guy behind the counter was super attentive and made sure to give us a reward card they ck lean frequently and I'm shocked to see ass many negative reviews considering how awesome my experience has been read more

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The ice cream is just too soft. I get that it's easier for the employees to mix in the toppings but it was dripping off their mixing spoons. In my bowl for 2 minutes and I kept having to drink it (in the air conditioned store). I ended up throwing half mine out and putting my sons in the freezer to hopefully eat tomorrow. I personally just hate soft melty ice cream... so as long as that doesn't bother you, this place is just okay. Maybe a malt or shake is the way to go here?!? Also wish they had a smaller kids cup option cause the small they do have is too much for my toddler. read more

Worst ice cream I've ever had. It had a weird artificial taste. And super expensive. Never again. read more

By Katy standards, Marble Slab Creamery is expensive but I don't care. It's delicious cold ice cream that gets molded on a giant marble slab with all your favorite toppings! Granted I never get toppings because I' m an ice cream purist but if I did, a marble slab would be the way to do it. read more

My go to place for all my ice cream cakes ! Always super nice and friendly, very great customer service! And the ice cream is delicious. As well as the cookies/brownies. read more

Ice cream is awful I have never tasted such bad ice cream, leaves artificial slimy taste in your mouth. E wouldn't recommend

Today I went for a delicious snow my favorite is mango and cheesecake is very delicious with white chocolates what I liked was the service and that they have the place very clean, the service very excellent. The lady who helped me and the others are very kind and with a big smile and varieties of flavor. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I don't need to repeat what others have said already... but ditto ditto ditto. Owners need to start over with all new hires... these kids were inefficient, unfriendly, and incompetent. The establishment was dirty, they were out of most popular mix ins and flavors, and took so long we had to leave without my order. Super disappointed. Going down the street for some pie! read more

Very rude young lady that works. Audrea I believe is her name. She was very rude to me and my husband. I asked her for her name and she rudely asked me why. I will be revisiting to have a talk with the manager. My husband and I also notice that she was much friendlier with the white customers behind us. read more

Don't do it, just don't...going to this Marble Slab is like going to a casino, always a gamble on what type of service you'll receive, as well as trying protect what funds I have so that I won't be cheated. I went to this location to redeem a reward on my Slab Happy app. I requested a pint of ice cream and asked for 3 mix-ins for my pint. The mixins I got were basically crumbs but I wasn't complaining due to the fact that I had a Slab Happy reward and my cost would be minimum instead of the regular price. Imagine my surprise when I given a total of $10.00 from the cashier!!! Dumbfounded, I stated that that couldn't be right, due to the fact that it would mean that a pint would have cost $15.00 which clearly wouldn't have made any sense. The cashier then came back with a total of $10.99, which again, this is how much a quart at usually cost at Marble Slab, not a pint. The price he quoted still wasn't right. A pint usually around $7.99, so this still didn't make any sense being that my cost should have been around $2.99 if I redeemed my reward. Upon receiving my receipt, I saw that the cashier charged me extra $3.00 for unlimited mixins, which, according to Marble Slab's website, should have been free and came with the regular price of the ice cream pint I was purchasing. This is the second time dealing with this particular parlor in their attempts to cut corners and be cheap. I should have know better not to come back, but didn't feel like making the drive to my preferred Mable Slab on the other side of town. The first time I visited this location, they refused to honor a birthday reward stating that the store didn't participate in the Slab Happy program. The parlor has the reward system now, but eliminating the impact of the reward by now charging for mixins, which the company says is free. It was a long day and I didn't feel like fighting for charging extra, but this will definitely be my last visit to this Marble Slab. read more

I've been to many marble slabs and this establishment's ice cream tasted funny. I also added in raspberry which unfortunately was frozen and just made my ice cream icy. read more

The facility was extremely dirty when we came in and they were out of a bunch of toppings even though it wasn't closing time. There were dirty napkins everywhere and toppings and food all over the floor. The server also got ice cream smeared all over my cup, making it hard for me to eat and I had to get a bunch of napkins. We also spent $11 on 2 small cups of ice cream... not worth read more

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Theirs only one guy that works their and has good customer service the other two girls who also work their have the worse customer service. Their not paying attention when you order they have their ear phones on the whole time so they miss what you say. We even heard one of them saying their going to go work at the Chinese restaurant to see if they pay her better. Very unprofessional in desperate need of a good manager. Ice cream melted really fast seems like they need better equipment. read more

I have been coming here since I was a child, so has my wife, and now that we have kids of our own we like to come here. We love the Ice cream, it has always been good.. However, the staff working today, specifically a young man, needs an attitude adjustment. He was very rude, more than once. My wife asked him to wash his hands (he was touching cookies- she is allergic) and he blatantly rolled his eyes at us, and then made a comment to his female coworker about the request. Then, when I asked for a lid to my banana split he again rolled his eyes at me. (It was raining and there's no dine in, common sense would tell you to give us a lid). Now I understand what all the other reviews are about, and next time we will probably go somewhere that the staff members don't need an attitude adjustment. read more

Oct 30-2022 Marble slab mixing surface broken, so no mixing toppings, $8 for regular value cup

This place is like a freaking time capsule. I swear on my entire suburban childhood that not a table nor chair nor artwork has moved an inch since I was last here over 10 years ago. It has the same pastel, early 1990s color scheme with the pink and the sort-of-mint tile. The faded photographs of kids eating have becoming slightly more faded. Yet, the ice cream remains delicious. The service remains surly at best. It was nice to be back for the nostalgia alone. It's expensive even with the unlimited free toppings. Expect very good ice cream served by sullen teenage scoopers and you won't be disappointed. read more

Alright, so I wanted to make my wife's 30th birthday party special. She had ONE request, marble slab birthday cake. More specifically, red velvet ice cream, with kit kat and cookie dough. Easy enough, ordered it online 3 days in advance. Meanwhile, I feverishly tried to find the perfect gift and organize a surprise party. Fast forward to the day of the party. I drive to the Mason store. Stand by the till...wait.. wait... some more. Realize, they're contemplating on who wants to deliver the bad news. Apparently, "the person who bakes the cakes wasn't feeling well". Okay, well, the order was placed 3 days ago, no phone call? There's a store 5 minutes from here, do they use the same baker? Seriously, this is how you conduct business? OH WAIT, as my hands were tied; grabbed a (flavor uknown) cake out of the freezer, and was given the 'fundraising discount' - 20% (4 bucks?) Too bad there wasn't a ruining my wife's birthday discount! This place is a joke. Do yourself a favor, order from another location... Or not at all! My first yelp review ever. read more

Was taking the kids for a treat turned out to be a huge mistake! It's (by there gage on the wall 92 degrees. My daughters ice cream turn to soup before she could get two bites. My son just drank his......gross! I paid $11 for two scoops of ice cream I would have thrown out!!! When I asked for a manager, got the run around!! Stay away!!! Drive down the road to the Cinco location or the mall, this place is a nasty waist of money!!!!! read more

Marble Slab Creamery - $11 dollar ice cream soup!!!! - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Hi my daughters love ice cram, we visit this location 2 times, the first time the kid behind the counter was rude, and the tables looked like they had not been clean for a week. The 2nd time we went was about a week after, I thought last time I only saw 2 kids working, so maybe they were short staff... gave them the benefit of a doubt. We went there where more customers this time, however the place looked a lot worst. All the tables where super dirty, the floor had trash and ice cream drops every were. It was so bad that literally the cashier counter was so sticky!! from all the ice cram dripping from previous customers, I mean come on!!!!! you are standing there charging customers, Clean it UP!!! then my daughter had to use the restroom and we left after seen the disgusting bathroom with dirty floors and walls, and no toilet paper.... I cant imagine how dirty it must be in the back.... Totally Unsanitary.... read more

How are you gonna ask a customer if it's okay to get soft, melted ass ice cream and when I respond "no" you don't make me my ice cream??? Like what kind of shit is that what was the point of even asking me if I wanted soft ice cream when you could've just told me you had no ice cream, it's that fucking simple. read more

The manager needs to speak more English, and I went many times and I saw her always on the cellphone

Showed up at 10:55 when their sign says they close at 11. They had already shut down the register and their chilled slab where they mix the ice cream. There were still two guys there but they had decided to shut up shop early. Poor customer service! read more

Marble Slab Creamery - Their hours say they close at 11 but at 10:55 they had already shut down their register! - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This name, Marble Slab, is now so woven into the name recognition category (like, say Dairy Queen) that perhaps they rely on this for the majority of their business. What they should be concerned with is their business practices, which are sorely lacking, at least this time around for me. An ordered ice cream cake was not ready twice on prearranged pickup time. Marble Slab's phone number , while clearly listed on my receipt, was not answered by a person, and when it finally rolled over to be answered, there was no company name mentioned. So it was impossible to know if Marble Slab was actually going to get my message. (Which I might add, was not picked up by the sales person there as I discovered, and was on his personal cell phone.) Did finally get my cake, which I was told I'd be given a 20% discount because of delay delay delay, but then when I asked for it at final pickup was told that I would get it in the form of ice cream over the counter. Then, when I served the cake one of my guests bit into a two inch piece of plastic, probably from a wrapper it had been stored in. (Just speculating here.) The same overwhelmed sales clerk served me when cake ordered and when I attempted three times to pick up cake. I felt sorry for this guy but wondered why he could not inform his manager that he sorely needed assistance. (He said on two occasions that someone had not showed up that day.) But shouldn't the cake had been finished the day before I was to pick it up (11 am)? So, where was his help the day before also?? Ample time to rectify the issue is think. Clearly very bad management. Maybe they are and shouldn't be resting on their laurels. Ice cream great. But don't order a cake. ..and that plastic!! I have a pic of such. read more

Marble Slab Creamery - Piece of plastic from my birthday cake from Marble Slab - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

I am so sad that this place has gone this far downhill. The store is filthy on the inside and has loud buzzing equipment that covers up the sound of the music. Thankfully I like my ice cream kind of melted, so that worked out. This used to be one of the best ice cream places in Katy! It's so depressing inside and the staff seems equally depressed. What happened? Can the community help in any way? I used to love this place! read more

Terrible customer service, ice cream looked like a milk shake since their freezers don't work and while I was ordering the lady was saying for me to hurry up since the "ice cream" was going to melt. For my daughter I asked for fruit loops and they added some kind of flakes. They don't pay attention and don't care about what they are doing. Lost $10 there since my daughter was not able to eat the milkshake before it became just milk... terrible experience!!! read more

Omg... This place was so filthy and the guy serving had s visably dirty hands. Talked with manager and she apologized, but there is no excuse for this happening on her watch. Never ever go here if you value your health. read more

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What has happened to my favorite ice cream parlor??? I've been frequenting this marble slab location for 20 years and this is likely my LAST visit. The floors in the customer area were littered with dirty napkins and plastic spoons. The staff of 3 seemed untrained and unprofessional and completely unprepared for the 6-7 customers that walked in near the same time. I counted 11 flavors empty... not the odd flavors, but the popular flavors like strawberry and double dark chocolate at 6pm on a Sunday evening. I ordered sweet cream with fresh strawberries. The employee began mixing my ice cream on top of the remnants of blue cotton candy ice cream that were not cleaned off of the cold marble slab. My two grown kids ordered the same sizes but the portions were so different. The family in front of us paid with cash and apparently cleaned the register out of cash... I was asked to pay by credit/debit. How do you not keep track of how much cash you have handed out??? This place has been a family tradition of ours for years... unfortunately it seems Marble Slab Management isn't concerned with retaining loyal customers like ours. We'll be reviewing Yelp recommendations for future outings. Soooo disappointed... somebody in Management... PLEASE step up and address the training of your employees. read more

I don't usually do reviews but I had a terrible experience at this location. The employee couldn't understand what my fiancé and I were asking for, at least they should have someone that understand English so they're able to assist the customers. On top of that, she was asking me all types of questions. So unprofessional. read more

This has to be the worst MSC I have ever been to. The service ridiculously sucks and they take forever to come out of the back and assist you. They are always out of everything. I don't know why this location is even open still. I would not recommend coming here to anyone trying to have some decent good ice cream for dessert. read more