Extremely disappointed with this Menchie's location after being a loyal customer for about 5 years. A few days before my birthday, I accidentally served myself a flavor I'm allergic to, and the frozen yogurt was also extremely melted and runny. When I explained the situation, the employees were rude, aggressive, and completely lacking empathy. They forced me to pay for something I could not consume, and one employee even commented that "the problem with the United States is that customers have too much power and abuse it." They then used my birthday coupon to cover the item without handling the situation professionally or respectfully. The entire experience felt humiliating and completely unacceptable for a business that depends on customer loyalty. Be careful with this store. read more

The ice cream tastes amazing and there are so may toppings to choose from. The people running the front desk are nice too. It also had a nice atmosphere, the tables were clean, floor clean, bathroom creams. read more

Visited this location on Saturday, and the place was very busy. The 2 employees we saw had smiles on their faces and the place was clean. Even when kids made messes, they took care of everything with a smile. Our interactions with them nice and pleasant. Very impressed with them. read more

It was my first time trying this place and the kids loved it. They really enjoyed the whole experience of selecting their own toppings. However, I was a little disappointed in how dirty this place was. It was hard to really sit down and enjoy our frozen yogurt because every table was dirty. read more

I took my girls here on our mothers Day day they love frozen yogurt. The atmosphere is so beautiful and clean and bright. The yogurt is amazing they have so many choices of toppings! My kids love that they can choose anything. The cashier was friendly, and when it was slow, she kept herself busy cleaning. read more

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This is very nice place and option to bring the little ones. The young girls in front of the green bubbles were very friendly . Many flavor and toppings. Love the place. read more

Mmmmm!!!! Came here with my brother because he loves Menchie's and wanted me to try it out. So glad he introduced me to it. They have several different flavors of frozen yogurt, including sugar free and a lot of toppings to choose from. I loved how they had there sample cups sitting out so you didn't have to ask to try one. It tasted so good and was nice after a long hot Texas heat day!! Will definitely be back for date nights, and with friends and family!! read more

Went at 8:00pm and they were closed. The restaurant did not update website with proper hours of operation.

Love this place with a PASSION. Def go here and try "Takes the Cake Batter", the cookie dough is a must have as well

Walked in and walked right back out! FILTHY, absolutely filthy!!! It looked like a bunch of toddlers had been in there all day and no one wanted to clean up after them! We arrived 30 min before closing and will not be returning!! read more

The place is absolutely disgusting!! All of the tables and chairs were dirty, sticky floor, and the bathrooms had no paper towels or toilet paper. The employees were in the back and would only come out to ring up a customer. Will never go again to this location. read more

If you want the best-frozen yogurt bowl, look no further! This was by far the best frozen yogurt I've ever had! It was creamy, delicious, and THE BEST. My favorite flavor was the ice cream sandwich. They had all the flavors you could imagine, and all the toppings you could imagine. The employee was super nice. I love the little designs on the spoons, so cute! Then they were taking precautions and making people wear masks, super safe! Anyways I give this a 10/10 read more

We visited this Menchie's on a Saturday late afternoon; we first had dinner at a nearby restaurant and we walked over for dessert. The place is nice and clean; there were two employees; both greeted us and gave us sampling cups. I like the set up of toppings; it reminded me of a candy shop. I had tart flavor with granola We sat outside. Definitely a keeper; my boys really enjoyed it. read more

Menchie's Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This place is disgusting they don't clean it. The cashier gossip behind the register and don't wipe down anything and the trash cans are always overflowing read more

Menchie's Frozen Yogurt - a person standing on a bench - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

9:57pm locked doors clearly ignoring us. It's takes one minute to get fruit. Lazy to close when customers are gone.

Horrible service and filthy conditions. Would never go back. Do not go here and take your money elsewhere.

I walked in at 9:54 they said they were ' closed ' but the door and online says they close at 10pm. They did not want to serve me during business hours and were very rude. Horrible customer service. No wonder they can't get a real job. read more

Menchie's Frozen Yogurt - the front door - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

This location was dirty and poor customer service, barely was greeted but I did enjoy the ice cream, will read the reviews next time

Absolutely love this place!! The atmosphere is so inviting and the workers were a joy! The woman working lights up the room with her joyful complexion. The yogurt was tasty but the customer service was extraordinary. read more

it was really good i do recommend! They had a great selection of flavors,i recommend mango or caramel, and they have great options for toppings,i recommend the marshmallow fluff/syrup it was very good. read more

Menchie's Frozen Yogurt - This was very good would definitely go again. - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

My niece loves this place we come here pretty often. But today when we went I was a little dissatisfied and disappointed, first there was no one inside when we arrived someone came from the back. What surprised me is that it was not busy at all where the store could have used some cleaning it was dirty. Second they didn't have some of the toppings. My ask is I want this to continue to be our favorite but can we focus on cleaning inside and outside tables please?! Thank you. read more

You cannot go wrong with Menchies. Best froyo store. Their employees are always happy and attentive. 100% recommended. read more

Menchie's Frozen Yogurt - two people taking a selfie - Ice Cream & Frozen Yogurt Near Me - Katy, Texas

Im IN LOVE with this Menchie's!! All the employees are SO NICE! I am there at least once or twice a week! Thanks for all your help!! You guys ROCK!!! read more

The owners of this place should be embarrassed!!! If you can't get your employees to do their job, then u as an owner should be in there! It's so dirty and I won't go back!! Which is sad, since it's my favorite frozen yogurt! read more

I liked the frozen yogurt. You can test before you buy. They have different flavors. It is put on a scale and weighed. That's how they charge you. The taste is awesome. I keep coming back for more. read more

The frozen yogurt was so good!! The toppings were fresh and full however the girl that was working lacked customer service skills. She explained the process really fast to us , waited for us to finish making our bowls & then as soon as we paid she ran to the back. It was an odd feeling to be the only ones in the store front. She only would come out when there were people. Other than that we will be back. read more

At 1:00pm, just getting set up for guests. Dirty ceilings, empty topping containers, empty refrigerators. Nobody greeting guests as they arrive. I only ordered something for my son bc I didn't trust if things were being well maintained. This place could be much busier if it was well managed read more

Horrible customer service and absolutely filthy. Almost left when pulled up and saw no one inside and open sign not on at 2:45. Tried door and open. One employee there. Informed her of sign and she said "Yeah, guess I forgot to turn it on. Made no effort to do so. Tried strawberry yogurt and it was liquid. I told employee, no response. Topping lids all covered in cream etc. nasty. Went to wash hands before serving up and decided I was dirtier after entering their bathroom. Nasty. Filthy sidewalk and door outside. Undoubtedly this owner never checks on his store. Gone downhill tremendously in recent year or so. New owner maybe, paired with incompetent management. Will not return to this Katy store unless changes made. read more

I just love the yogurt it is so yummy and sweet I love all the flavors especially chocolate that is my favorite flavor in Menchie's l love writing on the chalk board l like so many candy's l like almost pick all of them read more

I am writing this primarily because of the rudeness of the person I found out later to be store manager Gabby. She intentionally serviced a guest behind me in line FIRST. Ignored me when I confronted her about it. And got defensive about me exposing her preferential treatment with certain guests, all of this in front of her staff. She claimed to be "cleaning" and that was the excuse to service the person behind me. Whatever! If she was actually spending time cleaning her excuse might make sense but the counters were dirty and the tables outside had yogurt and toppings all over probably from 2020. Jose make sure your "management" team comprehends that your business is customer service. A customer is a customer. My dollar is the same as the dollar of any other paying customer regardless of my skin color and I demand the same service l. read more

The yogurt is good, a good place to hangout with friends! I like the original favorite and the pineapple one! A lot of toppings are supplied! read more

Love this place! They let you try before you commit and they don't mind small children. We went several times even though it is a little out of our way. read more

this place was so dirty and smelt like BO.. the worker was sitting down with friends eating in the front while there was ice cream all over the floor and toppings everywhere.. never seen a food place So gross read more

Walked in and the 2 girls on shift 08/18/22 were sitting down talking ( which is fine because nobody was in the store until I walked in) my problem is when 2 of the flavors were empty and the toppings were also half empty, now why if nobody is in the store do you wait until peak to stock up ?? Weird asf there was several empty bins for candy and fruits. Then we had to wait for y'all to refill both strawberry flavor and the fruit and it took 10 minutes and by then it started to get really crowded im taking, 15 people walked in outta no where and i kid you not my ice cream melted by the time my bf waited for his favorite flavor to be stocked + we had to wait for everyone who pushed past us rushing to get what was left. Overall supper unorganized, Definitely can run smoother if you refill while it's empty instead of waiting for customers to walk in and build a line waiting for these products. read more

The product is great but the customer service is meh...the kids behind the counter look like they couldn't care less and the trays are always full with overflow ice cream. We like the product but it's gong downhill read more

We love Menchie's, unfortunately this location is always dirty, the same employee has been there both times, comes out of the back when we walk in and as soon as we pay is gone again. The counter where you pay looks like it has never even been wiped down and the topping area was a disaster both times. I wish they would clean it up because we used to go to the one in our old town at least once a week and my son loved it. I just can't make myself go to this location until they clean it up. read more

Love the yogurt & topping selection. Gave it 3 stars instead of 4 or 5 because every surface was super sticky. My shoes stuck to the floor & my chair (seat & arms) & the table were all covered with a sticky fro yo film. Please clean the surfaces so your guests can fully enjoy your delicious frozen yogurt instead of trying not to touch anything. read more

Great yogurt, great employees. Can't go wrong coming here. One of the better Menchie's you will find in this area.

For a place that just opened its quite small and compact. I'm not sure if it was just the fact that summer is beginning or not but it was super packed when I came here with my boyfriend and his sister. All the tables were taken so we had to get it to go. The checkout counter sat in the middle so we had to maneuver our way around everyone at the tables toward the machines in the back. They have little cups you can use to sample. I wish someone was there to help me with the samples because I would occasionally overfill the sample cups or find machines where the frozen yogurt was a bit unfrozen and more liquid. Also wished they advertise the price per ounce. I've been to other menchie establishments and you can tell this one just opened up. The staff needs to be more involved with the customers and explain the procedures. I saw little kids in there with their parents making a mess and the parents trying to control their kids. Katy use to have another frozen yogurt place on west green before they shut down. Really missed that place but hopefully menchies can figure things out and run a bit more smoothly. read more

The best froyo experience! Staff is extremely nice they gave my daughter a balloon and found me a chair. Love their spoons too! Lots of topping options and good flavor! read more