I showed up in the regular business hours and they were closed. No note or anything all the lights off and nobody was inside. they're supposed to be open from 12 PM to 10 PM and I showed up at 3 PM and no one was there. read more

After handing over our ice cream, I noticed two cockroaches crawling on the wall near uncovered ice cream cone shells.

I hate to make this review but I feel it is warranted. Let me start by saying that the service was great and the woman at the counter was so kind. But as we were paying we saw 3 live roaches on the floor. The bad kind. Anyway we took our ice cream and ate in the car right outside. As I'm eating my ice cream I notice a large piece of hair that is not mine intertwined in the ice cream. I was so disgusted that I honestly threw the whole half eaten thing away. I don't put this review to make them feel bad but to bring it to their attention that these issues need to change. read more

smelt like stank bottom, ice cream melt before I even took a bite, cool cakes though!

We were visiting from out of town and looked them up on Yelp. Centrally located little place. It was clean inside and empty. The ice cream was a decent size and good. You can add additional toppings if you want. The one complaint I have was that there is a coupon offered for the first visit and the worker didn't know how to give me the discount because she said I was not a member and she didn't know how to give me the discount without being a member or able to scan it. It was very disappointing. Probably should train your workers on how to work the register when it comes to giving discounts through Yelp. read more

It's my daughter's birthday, so we went to get a cake, but When I open it, there's an eyelash inside, It makes us all in a bad mood. read more

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I love Marble Slab, but I've noticed at this location the ice cream is unusually soft... either there is a problem with their freezer, or they are running too warm to make the ice cream softer and easier to scoop. That's a big problem for many reasons, and it's kind of gross. No thank you! read more

SAW 3 BABY ROACHES (which means infestation) !!!! including one behind the counter where the ice cream is!!! We will NEVER go back to this location, it needs to be shut down. Also, it is so hot in there, as soon as they hand you ice cream, it gets all over you. Ice cream soup. Please please PLEASE, do NOT go here!!!! read more

Great service and the same great taste. Kids had ice cream and shakes. Marble slab has always been good and this one is no exception. What was really nice is the lady who works there is fast. Many of these you go to and if you dont get ice cream it seems like they have never done it before. Not the case here. She was a regular speed demon. So everyone got to eat cold treats at the same time. read more

Well i went in to purchase so ice cream for 2 people .. sadly i just had 3 glasses of water and needed to use the bathroom... well they told me as a paying customer i was not allowed to use their bathroom. ... this is pathetic and poor customer service!! I will never spend my money here even though it is 2 miles from my house !! read more

Sampled the new Charcoal Cream flavor and it was pretty good. It's an awesome gray color and tastes like a creamy coffee flavor in a way. I always get Buttered Pecan and you just cannot go wrong. The staff was super friendly and we were able to use the Yelp 35% off coupon! Great deal and the family was happy! read more

Marble Slab Creamery - Looks great! - Ice Cream & Frozen Yogurt Near Me - League City, Texas

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The best ice cream ever!!! I had the red velvet ice cream it was like eating cake The server was awesome, he allowed me to sample all the new flavors and he was very helpful. The store was very clean especially the restroom. The service was spectacular!!!! Will definitely be stopping by again. read more

Worst customer service EVER!!! Walked in. No greeting. Girl 1 behind the counter helping another customer. Girl 2 behind the counter preparing a call in order. White man walks in and gets the welcome to marble slab. Again, no service. We are waiting. Girl one finishes with the customer and goes to the other white guy smiling and asking how can she help him. DID YOU NOT SEE ME AND MY KIDS STANDING HERE FOR THE PAST 5 minutes. I will NEVER return to that location again. And I will be contacting their corporate office! read more

Stopped by a Tuesday evening and there was a bit of a line. The young lady working the counter and register was working really hard and did a fabulous job with the ice cream. Great ice cream and fantastic service!!!! read more

Just to reiterate. The staff here makes it amazing. The ice cream is awesome but at this location you feel happy and welcomed

Best ice cream in League City. Friendly staff always smiling and always remembers who you are. Love this place!! read more

Marble Slab Creamery - Getting a little ice cream to share with Deb. Best place around - Ice Cream & Frozen Yogurt Near Me - League City, Texas

If you'd like to pay $14 for one ice cream cone this is the place for you. The ice cream is worth two bucks, not of sent more! What a rip off this places don't ever come here read more

Stopped by here yesterday to get my 4 year old son a sweet treat after a sweaty afternoon at the beach. Lots of different flavors but for 2 kids cups the total came to $9. NINE DOLLARS? FOR TWO KIDS CUPS???! No wonder all the add ins are free, the ice cream is absurdly priced. And the man who served us, while nice enough, handed me my ice cream cup with a huge blackened fingernail. And when I asked for a simple cup of water he handed me a cup with his fingers on the inside of the cup and told me to fill it up at the water fountain. Really? I can't get some ice and water? The ice cream was ok but too pricey (and then they ask for a tip. why? why do you need a tip for scooping me ice cream???!) No thanks, won't be back- I would rather spend $9 on two gallons to enjoy with my kiddo at home. read more

The worst customer service I have ever experienced. I ordered a birthday cake one week before I needed it. They called me 2 days before pick up wanting payment, which I gave them and they immediately charged my credit card. So the day comes to pick up the cake and I arrive and the poor high school girl working the front has to tell me there's no cake. Dumbfounded I ask why and there's no real answer just that basically "the order was missed." Irritated, I asked to speak to the manager as they have had this order for one week and have even received payment. She calls to get the manager on the phone who just talks in circles about how the order was missed (even though they called for payment 2 days before) and that I can just go ahead and take any cake out of the fridge instead (these cakes are not the flavor I ordered nor do they say happy birthday" on them) or I can have a refund. I let her know how frustrating this is and that I believe I should be refunded and given one of the back up cakes out of the fridge to make it right on their end. She then has to call the owner to get approval over a $36 free cake, which the owner denied. The manager then calls back and instead of telling me no on the phone, she makes the sweet high school girl tell me no when she knows I'm standing right there upset. Very poor management and ownership to hide behind the girl at the front. We have ALWAYS bought our birthday cakes from there for many family members and we will NOT be continuing this tradition, since they are unreliable and did not make this situation correct. They took no accountability for not producing a product that was agreed and pre paid upon, never apologized and did not care that I ended up with a cake that did not say happy birthday nor was the correct flavor. Do better Marble Slab. There are way too many ice cream places to not take care of your long time customers. read more

This is my favorite ice cream place in the whole of Houston! Great customer service & never disappointed with how delicious the ice cream is. Be sure to try the Birthday Cake read more

We visited on 7/25/2017 around 8:45pm and there was only one young lady working. I believe her name was Dyasin. She had a line of people. Let me tell you this store should be very proud of her. She worked very efficiently and still maintained a very customer oriented demeanor. She fulfilled each order and even had other customers compliment her on her efficiency. We'll be back and hopefully she will be there. read more

This Marble Slab location is one of the BEST! The employees are always extremely friendly and helpful. They have conversations with the customers and genuinely seem interested in offering suggestions. I wish I ate ice cream more often so I can visit more often. :) Keep up the great work! read more

Honestly, Gwen made my marble slab experience the best one yet! She was so sweet and funny and she's an amazing conversationalist and y'all need more employees like her. She's a keeper, you don't want to lose her. I'll definitely be coming back soon hoping the next person who takes my order is as amazing as she is but I doubt they will be because she's the best. read more

Older gentleman , didn't wash his hands & when Qned about it ... told the customer , " you know more than me "??? Walked out of this place, didn't buy any ice cream ! Wanted to show my kids, do not take BS , from any one, especially a worker not using gloves or tongs !!! Went to another MS, cleaner & used tongs, washed his hands prior to serving ! Will never go to this one !!! read more

This place is clean and the service is great, we always get welcomed with a smile. The employee always makes sure we are satisfied with our order and is very attentive read more

The owner and workers are the best! If you want a place that has the best ice cream and great service, then come here! They have many selections to choose from too. Always a smile on my face and of course the customers that I see around me while I am there too. read more

I LOVE this Marble Slab location! It is always very clean and the staff is very friendly and does a great job with mix ins!!! We come on a regular basis!!! read more

Mexican worker is great don't know his name but he suggests ice creams and talks a convo through the whole purchase. Extremeley friendly and curtious read more

The 1 star is not based on the ice cream itself. On numerous occasions including tonight, we drive out of our way to this location and they are closed. We showed up at 8:40, 20 minutes til closing, and they have the lights off. The guy working was still inside. How do you just close early when you feel like it? I wonder how many customers/sales they have lost because of this. Last time I came he even told me I came just in time because he was about to close down.... it wasn't even close to closing time? Ridiculous. read more

Very clean environment! The workers were extremely friendly!.. And good looking ;) best marble slab around! Everyone shall experience such an incredible please. I recommend you go! read more

Ok, this location SLAMS! (Is Awesome). The ice cream is delicious, the establishment is clean, and the owners are so friendly. The employees are friendly as well. No problems redeeming my yelp voucher unlike at Ben and Jerry's who said they don't accept the Yelp voucher even though it was specifically for their location. Any way, my nieces and I enjoyed our experience. Tip: A regular size cup of ice cream is $5.29 with unlimited mix-ins at the time of our visit. Kids cup (12 and under) was $3.29. read more

Best marble slab location in the clear lake area! This is my go to place for a nice cold treat. The staff are always quick and friendly! They are always willing to help you choose from their wide array of ice cream flavors. What they do best in my opinion is their ice cream cakes. They're outstanding for any special events, and they have also begun deliveries. read more

Not only does this place serve delicious ice cream, but it is family owned! They have always been great at giving us amble mix-ins. Excellent service every time we go! read more

Probably one of the best location ive been at. service was good, employees treat us good and one of the employee gave me a free bottled water. read more

The salted caramel cake is amazing!!! The staff was friendly & helpful. One of the guys knew the cake flavors of top of his head. Very knowledgeable about their cakes & ice cream. read more

Love this place. We came in at the of their shift and they open the doors and let us in. They were extremely friendly. Thank you for the outstanding customer service read more

I would watch out when purchasing desserts out of the refrigerator. Upon checkout, I noticed that there was a hair on the cake. They simply took it off and put it right back into the fridge as I reached for another :( read more

Not busy. Very friendly staff. Ice cream was a little thawed but very tasty. Would go back.

The staff here are super friendly and awesome. The store itself is nice and clean, and of course Marble Slab ice cream is great. The add ins are very fresh and mixed very well. I'm super impressed by the staff at this location. They have a very upbeat personality. read more

DONT BOTHER coming here!!! Tried to pick up a DD order here and even though it says they're open and there hours say they should be open they were closed. (This seems like a recurring pattern for this particular store) I've tried taking my daughter here as well, (on multiple occasions) and they were always closed at random hours when it showed online and on store hours that they should be open! Apparently they just don't update their hours, or they just open and close whenever they feel like it with no notice or set hours idk ‍ but no note on the door stating "we will be back or our hours have changed." Nothing. Whatever the case may be its super unprofessional, and bad for business. Really inconvenient for delivery service as well (which they have stickers on the windows of just about every delivery service in the area) They really need to remove this store from all delivery services, bc they are taking away from other orders and drivers are wasting time and gas going to this place! **sorry for the lack of grammar lol pissed I missed out on money from another order bc I wasted my time coming to this place! read more