I recently revisited this Marble Slab and realized nothing much has changed since it opened. Years ago, I brought the kids many, many times. The ice cream remains very good, although, since they advertise frozen yogurt, I'd think they'd have more than a couple/few flavors. Service is, and always has been, perfunctory at best. That is a constant criticism and so easily corrected. Paying a higher price for ice cream should be a happy experience! read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Pleasant, South Carolina

Let me start by saying this: I was really excited about this place because of the reviews and the shop itself looked adorable. Upon my arrival I was slightly overwhelmed so I asked a question about how the suggestions work and was given a condescending reply. This was my first time in the establishment. There was no explanation to help me and my company understand how they operated. My friend ordered icecream with sprinkles. She received sprinkles mixed into the icecream that appeared melted from mixing the two. I asked "So the toppings are mixed into the icecream?" -No reply- I repeated myself and was stared at, finally answering me the gentleman said "Yes." To whomever reads these: Please educate your employees on customer service and politeness. The best way to describe the staff is "deer in headlights." No emotion. No greeting. No personality. In fact, they were almost avoidant of the customers in helping them understand the menu. Not to mention: whilst trying to figure out what I wanted to order, the employee that helped with the first icecream, glossed over us when we couldn't pick and moved on to the next group leaving us in the dust. No one even said anything about paying for it. Are you serious? Do better. Where's the southern charm? read more

The best Ice Cream I have had in a long time, I loved picking my fruit mix-ins...I'm a big berry ice cream fan. The taste was absolutely perfect. I have had some of the best (supposedly) in the country...none hold a candle to this place. Parking lot is a little tight and I saw no disabled parking (Not their fault but the shopping centers). I just wish I could order online and drive through a pick up window. Darn it! writing this has my juices going...I may have to head over in a bit. read more

Staff wasn't very friendly. Over priced. Paid extra for a tremendously stale waffle bowl. Won't be returning. At least it was clean.

I had read a review about this Marble Slab at the start of the quarantine stating this location was not practicing safe guards amid covid-19 before the stay at home order was in place. I discounted it at first. Me and my family visited the store today and I was very concerned. None of the employees were wearing masks or gloves and they were all preparing customers' orders which entail manipulating food items in close contact. When we expressed our concern to the employee and asked if they were able to wear masks as they prepared our order, he looked at us dumbfounded and said they were not required to wear masks. I believe this is extremely irresponsible on behalf of management!! I would not recommend anyone visit this location amid the pandemic. The fact that apparently no protocols for safe hygiene were implemented despite other concerning reviews is appalling and irresponsible. read more

Long lines, one staff member 20 min wait & ice cream average but expensive!! Place to sit outside.

I was in this store last night, doing what has been encouraged to do by the Governor of SC and the Mayor of Mount Pleasant, support local business. While I was there with my sister getting ice cream, I happen to notice only 1 out of 4 workers was wearing a mask. And to my surprise I then witnessed one of the workers yawning without a face covering and while mixing someone's ice cream. Can't help but wonder if this is CDC's protocol. Guess I will find out when I contact Mayor Haynie's office on Tuesday. And no employee were using gloves either. Needless to say I will not be returning to this ice cream store! read more

This is my favorite ice cream spot in Mt. Pleasant! They definitely make up some really good ice cream, and all made to order. The service is usually good, but the place can get packed quickly because its so small! Not much seating inside, more outside seating. Recommend to anyone! read more

Very nice staff! I ordered through grubhub, the wait time was around 15 minutes. When I walked in the employee had put my order in the freezer in the lobby to avoid contact! Super impressive job on that worker/marble slab to keep everyone safe! read more

visited with some friends this weekend, employee rolled his eyes when one of my friends asked for a waffle cone. Was just a little off putting. Wouldn't go back, can get ice cream elsewhere of basically the same quality. I don't ask teenage staff making likely minimum wage to go the extra mile for me or anyone, but the least you could do is be neutral when taking an order. You don't have to grin in our faces and be very friendly at all, just don't be rude for no reason. We try to be kind to staff anywhere we go, we know it's hard to work in customer service/food service. Could have at the very least got the bare minimum back and this review would not exist. read more

I ve been there a couple of times and I won't be back again. First of all I come in at 9:25 expecting to get some ice cream but I got soup instead. Their employees just wanted to go home and turned off the marble slab which is what keeps it firm. I told her it looks very runny and she said it's because the marble slab was off. so why did I even bothered? She didn't care I was getting a watery ice cream of course I ended up paying almost 15$ for a big disappointment. read more

Love this place!!! Unlimited toppings are great!!! The ice cream is great! If you download their app you get $5 off.

Been there done that. Ice cream is ok, but spend $8.00 for two people is insane. Rechecked my cone, no gold leaf found.

The phrase kid in a candy store about sums up our visit.. 4 "grown" adults going to town. pigging out in an ice cream store. somehow we managed to spend 30 dollars on 3 specialty cones and 1 bowl. that did include a tip for the poor guys having to deal with our shennanigans, but the store was clean, the people in it were friendly and im sure they were happy to see us leave :) We had an absolute blast, and the ice cream was scrumptious! read more

Extremely similar to Cold Stone Creamery. Actually, I may prefer Cold Stone slightly solely because I've experienced it more in various cities. That being said, the ice cream etc at Marble Slab is definitely good and it's worth trying out. They have a myriad of different flavor choices so the combinations are endless! When my 21 month old daughter is particularly good, I like to take her here for some Daddy-Daughter time. And, of course, she gets the chocolate ice cream everywhere but loves it!! Great place for a cool treat especially when it's 158 degrees outside. read more

Not too bad. Not a lot of ice cream flavor choices. Nothing compares to Ye Ole Fashion.

I really liked this ice cream place! They had amazing combination ice creams and flavorful cones as well as frozen yogurt with whatever toppings you want! We even got a cup of vanilla frozen yogurt for our pup. Definitely a good late night ice cream stop! read more

Good Ice cream, however service and customer service is absolutely terrible. If you have questions, don't ask they will be mad.

Yummy, creamy, fun-flavored ice cream. Then you can add as many out of the box toppings as you'd prefer. I've had the coffee and dark chocolate, coconut ice cream with coconut shavings and chocolate chips, and the sweet cream. I just tried the cheesecake and it was really good too! A little expensive but really large scoops for the servings. read more

The staff is made up disgruntled teenagers who can barely manage a "hello", and everything in the store is way overpriced. But I'm willing to over look all this for a cup of their dark chocolate ice cream deliciousness. read more

This location is definitely NOT closed. The ice cream is amazing. This is our favorite ice cream spot. The staff is always friendly and store is clean. read more

Love this place, go here with my family, their flavors change. A lot of topping to pick, and it is a affordable price. Also there is different cups and cones. read more