Really had a craving for ice cream so stopped at marble slab. I got dark chocolate in a cup and had almonds mixed in. The toppings don't cost extra. The ice cream was very soft , it would have been better to have it more frozen. The guy who helped me was very nice and courteous.There is 1 table inside where a family was sitting. I see previous review said no place to sit so I'm glad they were able to add a table . The store is way too small to add another table so you'll have to eat your ice cream elsewhere. They also have cookies which looked good but I was in ice cream mood. read more

Customer service was great and efficient. The shop itself was very clean. The ice cream was up to our expectations. However, the waffle cones and waffle cups at this location were not homemade which brought my ice cream craving down. We rarely get Marble Slab so it was sad and disappointing to not get my waffle cones. Also this location gets very dark at night in the parking lot. read more

I wanted my Son to try a better version ice cream sandwich when I got the ad in a magazine. I asked my Husband to stop by. A 6 pack of ice cream sandwiches and a half quart was $41 out the door which would be fine if it was made exceptionally but don't waste your money. The sandwiches after driving 5 minutes home were obviously made previously and the packaging is a terrible idea as it settles with ice cream only in half of it. The sandwiches had "Oreo cookies" that tasted half like mint and half like you would imagine cigarettes would taste. Won't be back. Go to DQ instead or baskin Robbin's so you don't get ripped off. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - New Braunfels, Texas

Took my boys for a cool treat after a long day at the zoo. I wasn't too thrilled about the limited seating inside and outside the establishment. We made it work though and the boys enjoyed their delicious treat. I also ordered cookies and they were fresh and delicious. The employees were extremely nice and friendly. I will be back soon! read more

Horrific service! Both young girls had no words and only dirty looks. An expected fun trip to the ice cream shop for the 1st time with our kiddos was unexpectedly appalling. I didn't expect Amy's Ice cream amazing and extremely friendly service but words and at least a smile would have been professional. Not sure how this place is still in service. read more

I'm sorry but $10 for a single scoop of ice cream is quite literally insane to me. Especially when it's not even that good. There's not even a service, experience, or dish that justifies that price tag. Idk how they stay in business tbh. 3 stars for flavor, 1 star for price and 1 star for ambiance. read more

Customer service was terrible both girls working were extremely rude and gave dirty looks on numerous occasions. Used to be a regular here but will not be coming back. When leaving we made it a point to say goodbye and goodnight considering that they may have been having a bad day when they both proceeded to completely ignore us .This service is not ok! read more

I went there for the first time a couple months ago to try their cookies n cream shake. It's overpriced and the shake was too sweet. For almost $10, it's not worth the price. read more

Earlier today we ordered from favor, it didn't give us an option to pick a flavor of ice cream cake. We called the establishment and the person who answered the phone was very rude, cut us off, didn't let us explain we just wanted to know what flavors they had. We went in person and she was still rude. Finally spoke to the manager and he turned this negative experience to a good one. Thank you Jose. read more

Love this place! I just wish the had a yellow cake batter flavored ice cream & dark & milk chocolate real icing to blend in. With there yellow cake pieces. Yummm!! read more

We stopped by the Marble Slab Creamery and had some very tasty ice cream. The people who work there are friendly and helpful. We will definitely return! There is no place to sit inside, but there are a few tables and chairs out front. read more

This is the only Marble Slab my husband and I will go to! We love the service and quality of ice cream! our favorite flavor is the cookies and cream birthday cake blend! THE BEST!! and we are foodies We will always choose this place over any other dessert's nearby! read more

They got middle grade Ice Cream and love blaring loud Country music. I walked in and immediately knew I was in a small town. The customer service here seemed a bit slow for me but I did get my Ice Cream and it wasn't bad but wasn't earth shattering or anything. I dont expect much more from a chain like this in the middle of nowhere. The place isnt just a Marble Slab its also a great American Cookie Company location. Not that that adds anything to the experience. If you just have to have Ice Cream then stop if you can make it back to Austin then do so and go somewhere else. read more

Service was amazing and fast! Very nice employees! Delicious ice cream! Wonderful atmosphere! And a very nice place in general! Recommend this a lot! read more

Stuff is good but $9 something for a normal sized shake. My friend and I paid separately so I asked if I could have her points for the app and got told no cause he already gave me my points. Like come on man. Also NINE DOLLARS read more

To the manager (young man wearing sweat pants). It's not ok that you don't wear gloves or sanitize after working in the back and making my ice cream. Or making the person right after me without washing. It's not ok to make my $7 ice cream cup smaller then the cup, it's not ok to have others wearing the same gloves to make ice cream and take cash, it's not ok to leave open tubs of icing on the floor for who knows how long (waited outside for 10 mins and inside for another 10). This has been my spot for a while to grab a nice treat. I won't be back. I was disgusted and the sanitization of this store. read more

Marble Slab Creamery - a counter in a store - Ice Cream & Frozen Yogurt Near Me - New Braunfels, Texas

Perfect snack spot for Mother's Day! Great customer service as soon as we walked in the door, all had smiles, and took their time to fulfill our entire order. read more

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Amazing The best ice cream ever And with so many new flavors to try , impossible to like read more

Ice cream was great. The girls inside were working their butts off. Very nice & helped with recommendations as it was our 1st time there. Thanks for a great dessert night! read more

Expertly and happily run Marble Slab! Why is Marble Slab so special? Goodness, the owners, of course! The people behind this location are fantastic and accommodating, they have been catering to the people of New Braunfels for years! My sister mentioned that she had an ice cream flavor in Houston that they didn't offer at this location and the owner said he would make it, now that's just pure dedication. New Braunfels pretty much closes up shop at 8:30, but not Marble Slab. They have awesome summer hours, sometimes staying open until 11pm on the weekends(ICE CREAM PARTAY!). The ice cream is a little pricey but what do you expect from a place that offers unlimited mix-ins! I'll usually go with a child's cone, the portions are way too generous for me to tackle. Once you pick your mix-ins they go to town on your ice cream, they must have some serious muscles. Another unique perk to this location is that they serve Great American Cookie products, YUM! read more

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Well, this is just a standard marble slab....mixing your ice cream in front of you with toppings of your choice. That was pretty enjoyable in itself, but what really makes me give this 5 stars are the girls that work there! I am sorry for being delayed in posting this, but we went here after a very long motorcycle ride to just cool off a bit and relax before making the hour plus drive back up to Pflugerville. We were beat when we got home and I was looking forward to just relaxing for the rest of the night, lo and behold...could it be....my wallet was not with me. Freaking out for a second, I thought back and realized in my weary state of mind, I left it sitting on the sill at this store. I called almost in tears, hoping that my wallet would be there. The girl answered the phone said sweetly, don't worry ma'am we have it right here for you, just come get it when you get here. So thank you Amber and Alexandra....my wallet was intact with nothing taken out, they were so very honest about it all and that is a rare qualities nowadays. Stop by and say hi to the ladies if they are there, and remember to tip them because having character and integrity like that is something that we need to foster and encourage in our youth. read more

First time to a marble slab and its just like a cold stone creamery EXCEPT, they don't charge for toppings and they're unlimited for cups and cones. They ice was good and creamy. Customer service was great. The three men that helped me and my family were all friendly and helpful. Will definitely come back. read more

My friends and I stopped in to get ice cream and got to the location at 9:55 pm understanding that they closed in 5 minutes and didn't want to take up too much of the workers' time. When we walked in, there were 3 workers that told us they were already closed. I asked them what time they closed because on the door it says they closed at 10 pm. They told me they closed "early" and their boss said they could close early. It looked like they were about finished closing and they had been "closed" for a while. I understand not wanting to wait on a table at a restaurant 5 minutes before closing but an ice cream shop? Come on. read more

Marble Slab has teamed up with Great American Cookies so be prepared to smell deciduous baked cookies and waffle cones when you enter. I don't have a big sweet tooth but their sweet cream mixed with fresh strawberries is heavenly! The three ladies working this evening were very eager to serve and had great customer service. That is a huge plus. Even when the place slowed down they didn't stand around chatting. One was straightening up the counter, one picked up a broom and the other went out back. Their case had lots of ready made cakes with different flavor sand sizes as well as prepackaged ice creams hand packed. My kids loved it! read more

Ouch Bro why so sharp with the ice cream.... This is a chuck of frozen water? Mix in my ice cream where it melted it tasted gross, of course this happens when you drive home to eat it , got 2 and both bad BUT we have been here before and it was ok so 50% is still failing grade....the "water chunks" tasted carbonated so the ice cream was uneatable. $15 waisted read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - New Braunfels, Texas

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This marble slab was very clean and very organized. The cake selection was great! It was very busy in there, but service was fast!

Pulled up at 9:50 pm and they were already locked up, said they wouldn't serve us when they were "closed", which wasn't until 10pm. At 9:55pm they were already driving off and heading home. Pretty sure closing is at 10, not before. They signed up for the job, they should stay until then. They don't get to make their own hours. And they wonder why they have a "help wanted" sign on the front door. read more

Ice cream was very good and staff were super friendly. Nice treat after walking around all day in San Antonio. A smidgen on the expensive side so it isn't something I'd do everyday. read more

We ordered a cake a week ago and it hasn't got started when it was supposed to be and it's my son's bday and they did nothing to compensate us. Unprofessional and never come here again. I'm pissed. The owner just called and got someone to make a cake by the time deadline. Thank you Ed. But still unexceptional. Got our cake but wrong cake, still pissed. Happy 16th bday son. Never come here again read more

The cleanest and friendliest marble slab I've ever been too. It made our dessert out experience amazing! The girls at the counter were so nice and sweet. Our ice cream was so delish. I would deff come back here again! read more

It's Marble slab not much can go wrong with ice cream. Personal fave is sweet cream/Oreos in a peanut cone. For portion size the small is more than enough. read more

Marble Slab is awesome. Whenever I go to visit, its a must if there is time. I have gone a couple of times already and they never fail. I got the usual, sweet cream with strawberries, which I recommend. The store was clean and the employees are always so kind. I had the pleasure of having a young lady whose name started with a "H" I believe (she had a very unique name) as my server and the other girl working with her that night also seemed very sweet even if she didnt actually take our order. Props to MS for hiring such nice people! She was extremely caring and patient with me and my first timer nephew. She made my nephews first visit all the more enjoyable. It can be a little pricey for icecream and cookies, but with such tasty treats and cool employees it seems worth it. read more

The owner needs to update the pricing on the website ASAFP. I just placed an order using the Favor delivery service app, and on BOTH platforms a quart was listed as $6.99. There is NO info on EITHER SITE ANYWHERE about being charged for items mixed in. I added one mix-in to one flavor and was charged an additional $3 for what most likely cost the company $.05. My Marble Slab bill DOUBLED which made my overall Favor bill go from $13 to $23 since I had to tip the delivery person double what I had anticipated. For ice cream. It's one thing for a third party to repost your advertised prices wrong, but when the owner is going to gouge people, well that's just bad business. read more

Rude rude rude. We've come into this location many times and each and every time there are one or more girls with a bad attitude. Never fails. Learn some proper customer service!! read more

Customer service was average, ice cream was good, but it damn sure should have been. 14 bucks for two cones seems a little excessive.

Ice cream was great! Smoothie was great! Cookies were great! Loved the atmosphere and the employees were helpful and nice I will be back! It was my first time and definitely not my last! read more

Really love the ice cream cute little spot for a relaxing afternoon.only wish the girls working there were friendly...pricing is high but worth it if u want good ice cream... read more

The ice cream is good; however, the prices are ridiculously high for what you get. My grandson and I went one evening and he had a one scoop waffle cone with 2 toppings and I had one scoop in a cup with 2 toppings and our bill was almost $14. read more

This location is just not good!!! Messed my cookie cake order up not once but twice. The employees did not pay much attention to me mostly on their co-workers, laughing, goofing around etc. Once they finally got to me they were rude! The cookies tasted of cleaning product and gave my family and I and awful bellyache. I did not get a refund because it wasn't even worth going back in. 0/10, DO NOT RECOMMEND!!!! read more

Average place, I'm not impressed. Prices seem steep for product provided. I would rather go to Coldstone. Not impressed and will not be going back. I will say they did have excellent/friendly customer service. read more