Good amount of flavors and quick service. Complied with social distancing and masks.

I downloaded the "yelp" app to give this establishment a one star review. I walk in and I await a greeting, being the only customer there i kind of expected one but that's not what the problem was. They had maybe ten different flavor ice creams... So I choose two birthday cake and Oreo milkshakes I thought how can you possibly go wrong?! Now as approached the cashier station I hear "your total will be 13 dollars and some odd cents. So I pay and think "this better be good" so as I drink it it Taste like lemon.. What the heck??!! Why would an Oreo and birthday cake milkshake taste like lemon? It's because they don't wash their equipment like they should've. PLEASE DO NOT GO HERE I THREW THE SHAKE AWAY AND WANT A FULL REFUND! TERRIBLE read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Pigeon Forge, Tennessee

Good ice cream, terrible service. Both people working there were rude for no reason. When the young man forgot the last person in our party and we reminded him, he even rolled his eyes, and he said not a single word during our entire time there. And the woman at the register was rude when we did not tip (because of the bad service). When we walked back in to get the name of the young man at the counter, he stood in the back and stared at us through the window, didn't even come out even though we waited there. read more

Not bad! Need more toppings though,but very good and super friendly! Will go back to get some more! If you have a cold stones creamery near you this place is just like it! Yummy! read more

Delicious!! Very clean and the staff was very helpful. Definitely a must stop. We had never been to this creamery before. However, verrry similar to another creamery I shall not mention. The staff was very helpful. The tables inside could've been cleaned a little quicker between customers, but we sat outside instead. read more

This was my first time in the Marble slab. Upon entering there was a few females working behind the counter and within minutes they all disappeared and left the building leaving this young man to work alone. His hair was long and he continued messing with it while making the ice cream. He was making the ice cream with no gloves and ringing people out since there was no one else in the restaurant. A rush of people came in about 10. Keep in mind it was only 10 pm , 10 minutes before this there was 6 girls working. At this point we were leaving when we saw one working coming out of Starbucks across the sheet headed back into the store. Very unprofessional atmosphere. Store was no clean with napkins laying all over the floor and table were filthy. read more

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we spent $15 on 2 small bowls of icecream. Mine only have about 10 Reese pieces in it. It was really not worth the money. We went to mad dog and really enjoyed it over this place read more

When you want Ice Cream, go big or go home. We tried several samples then each decided on their treat . My issue was one person was allowed to order a kids size the rest were not . Hmmm read more

I really enjoyed the strawberry ice cream! It reminded me of the ice cream I used to eat as a child in Italy. It was clean, and the staff was very kind. Lovely, but pricey for a creamery. Would recommend. read more

Service was horrible I ordered a sweet cream ice cream with almonds and walnuts in it which was good but I asked for cherries on top and was given old cherries went back in to ask about a refund because I was given old cherries I was told that the cherries were not old I could not get a refund and the girl that fixed my ice cream was new and did not no what she was doing they were very rude about giving me a refund and the manager just walked off like she didn't wanna hear anything I had to say I will never go there again ..... read more

Ice cream was good, really expensive but good. People that work here are trashy! The girl that works there was making out with her boyfriend when we came in. After we payed, she went right back to making out, we were weirded out and left. read more

Ice cream was actually pretty good but the service was terrible!! I mean I have literally spoken to house plants with more personality. I had the French Toast (Yum!) and the Cookies and Cream. When mixing the young woman that helped me didn't ask which toppings I wanted or if I even wanted a cup or cone. She just mixed and but the overall priced ice cream in a cup. I had to tell her I wanted a cup with a chocolate cone she then looked annoyed and still put it in a cone with no cup. After ringing me up she walked away to the back and without even giving me a spoon, no "thank you come again," and no receipt. It was as if I were an inconvenience for her. Near the end I was just ready to get out of there just as fast as she was. I had to ask the guy with the long hair for a spoon. I was here on vacation with my girlfriend and she felt the same way I did and told me so before I even said anything. I will definitely not be returning, I'd rather go to the Baskin Robbins in the parking lot. The two young ladies that work there shouldn't be working in customer service or maybe they were just having an off night. read more

Expensive for ice cream, some things not great (wife said the waffle cone was not so fresh). Had four people working yet took 30 minutes to get through a line of 20 people. Mine was fine, I ended up getting a large portion when I ordered a medium. Pretzel ice cream didn't really taste like pretzels (had crushed pretzel dust instead of chunks mixed in.) Otherwise on par with coldstone. read more

Fast service with lots of options in both ice cream and toppings. Pretty pricey compared to other creameries, but still delicious.

Terrible attitudes by staff. The young lady with rectangular glasses who waited on me the night of 6/12/2015 bordered on rudeness with her indifference. NEWSFLASH! You work at an ice cream joint in a tourist town in the summer. Periodically, customers will interrupt your Instagram and Snapchat sessions. Also, the bruise on your right arm that you seemed so interested in will eventually fade. Pay attention to your job in the meantime. She slung our orders to us and seemed irritated that she had to get off her phone to actually serve customers. Your attitudes suck and it is only the start of the summer season. I imagine by August they will be openly violent to anyone who enters the store. read more

I only added a second star with hopes that the service had entered puberty at some point in their post-Beiber-Fever lives. However, according to some recent views I read, things haven't changed. With that said, let the long awaited review begin. First off, let me say that everything else in the area was a wonderful experience. Marble Slab was a wonderful nightmare I'd like to douche in a port-a-potty. My experience happened on my Honeymoon a few years ago. The lovely teeny boppers who showed "extreme compassion" of disgust for their job sure had enough customer service to at least please a hedgehog at a petting zoo. My beautiful new bride, and I were deciding what to eat. As soon as we chose our poison, I looked down, I was greeted with the eyes of Maleficent. The other two little girls were behind her on each side with their hands on their hips as if we were facing off in a dance off contest. They, too were disturbed as if we interrupted some nail painting, and raunchy boy talk. We got our order along with some nails-on-chalkboard attitude. I could feel the hate from them piercing my soul from each scoop the plopped on our cup. We were the only customers there, mind you. That was until an elder couple came in. Oh, I'm sure their pillow talk was even more crashed at that point. I couldn't imagine a third party coming In... Oh, wait. There was... A young, sweaty (skinny) stud wearing a tank top, came hulking in like he owned the place. Oh, the girls were swooned. They invited him in their work area? Did he work there? That will forever be a mystery. What was seen was the three little ovulating girls were circling around their prey as he entertained them in the kitchen area. Having worked in the food business, myself, ESPECIALLY for the military, I know that was more than unsat. We great fully enjoyed our cold, tasty treat, and quickly left to enjoy the rest of our Honeymoon by venting our anger by doing what Honeymooners normally do on their Honeymoon. I made sure and reported the incident to the higher power of the company. UNFORTUNATELY, the ONLY response that I received was that they weren't able to investigate due to not knowing who the employees were... Did they want me to try and investigate the trio and ask for their name, rank, social security number, serial number, how tall they were, etc?!? Let me guess, the owner is their parents, am I right? Fine! Whatever. Case never closed- at least, in my book. It will forever be that bad taste, like a long, lingering, wet fart coating the back of my throat. I'd rather YOLO than Slab on Marbles. Call it what you will. But, my 3 year old daughter has more hospitality than the tweens at that location. Spank you for the memories. Enjoy a cold one on me. Very respectfully, The disrespected Honeymooners read more

My fiancé & I went into this place, due to the 100+ degree heat, to cool down, and were in awe of the amount of choices available to us! We each got a cone, but were unable to finish them, due to the size of it! I would recommend getting a pint, to take some home for later, because it's just delicious. You can tell it's home-made for sure. I got Double Chocolate with Reese's pieces & cherries stirred in. Yum!! read more

Don't WASTE your time! Go to any other ice cream shop!!! Waiting in line was fast! There were plenty of employees working, as well. One employee, couldn't speak English & gave someone a medium size cup, a SMALL size. MY medium size cup had medium size ice cream but I also had someone who could speak English & was fast! If you do decide to go here, they have a shelf at the beginning of the line. It's in a coupon book, has 10% of Marble Slab! I am a HUGE fan of cherries & they tasted B.A.D. read more

NEW OWNER, NEW MANAGER, NEW ATTITUDE We know that many of you have had negative experiences at the Marble Slab Creamery in Pigeon Forge. We purchased both of the Marble Slabs in Pigeon Forge on September 1, 2011. We are committed to providing excellent ice cream and wonderful customer service. Please drop by our stores and let us know how we are doing. read more

ice cream was good but service was 0/10 . we were the only people in the store when we walked in and all the workers just stared at us , no "hello" no "what can i get you" , one worker even had his headphones in. very awkward but good ice cream. read more

After finishing up at Mellow Mushroom, we dropped in for some ice cream. I had the mocha, which actually tastes more like hot chocolate flavored ice cream (its good). The serving was HUGE! For once, I couldn't finish my helping of ice cream, and it was a small. It was a little pricey but you get what you pay for. I enjoyed it, but I still like Coolato Gelato in downtown Knoxville better. read more

Not only was this place clean, staffed with friendly, courteous people, and serving delicious ice cream, BUT when I lost my brand new iPhone in the parking lot during a torrential downpour, the kind young man and young woman working that night took it upon themselves to save my phone from the rain, clean/dry it, make sure it was still working then let me know they had found it! I would've been lost, $300 down the hole and 8 hours from home. Thank God for the 2 kind young people working that night! read more

A visit to an ice cream shop is a must to beat-the-heat of summer. A wide variety of choices available. A bit pricey but you get what you pay for robust flavored ice cream, friendly service, and a myriad of toppings read more

I'm not the usual type to bash a business but this shop is absolute wreck. The line was out the door and the workers were running in circles getting absolutely no orders done. The hygiene of the workers was absolutely appalling. As we were standing in line (for ages) we noticed that NONE of the workers were wearing their masks properly and we even saw a worker scratch her hair over the ice cream. I don't get why hair nets and face masks aren't a requirement here, the workers are serving people food and all of their germs could make someone seriously sick. After standing for even longer, we saw the workers go on their phone and pick at their noses with the hands they used to serve people FOOD. It took about 15 minutes for a couple to get their order fulfilled because the workers were just wandering around like they were chickens with their head cut off. We, along with many other people, got out of line and left this joke of an ice cream shop. PLEASE, rehire your employees for the sake of your business and have more COVID-19 (and basic hygiene) protocol for the sake of your customers. read more

Great ice cream place. I had their coffee ice cream with Oreo toppings. The ice cream was great, some of the best coffee ice cream I've had. My only complaint is the service was rather slow. The night I went there was about 4 or 5 employees working, but there was still a long line. Although, this is most likely due to how long some of the ice cream specialties and mixtures they offer take to make. read more

Walked in with high hopes after waiting 5 min without seeing an employee 2 people walked from the back in came up but neither acted interested and both in other words said they didn't want to serve us after getting our our ice cream it wasn't mixed at all really all the fruit was still whole instead of cut up being mixed and ice cream all over the sides one of the 2 saying that was there first night the other said they had worked there 2 weeks so whoever was over them didn't properly train them the ice cream was mediocre at best the service wasn't great and there was no management or that cared to serve or interested in correctly training employees read more

Ice cream tasted great however the staff was very disinterested with being there. No one was very pleased to be serving the customers. Almost $45 for a family of six! read more

Food rating would be a four and service a two. Pricey but tasty. There were five of us and no one else in the place. The young lady was friendly but the two guys were not impressive. You would think we were holding up a line. We were not greeted nor asked if we had any questions. Multiple times they would say "Do you know what you want?". We answered "no" or "not yet" each time but they appeared very impatient as if we were keeping them from something more important. Again, this was the guys not the young lady. Definitely not an inviting atmosphere. read more

Love this place. We have to stop by and have an icecream ever time we come down. Best icecream in town. Good people too.

No sugar added selections as listed on website at this location. So if your diabetic screw you. They dont want your business.

Went to this place with my boyfriend last night. It was simply okay; nothing to really complain too much about but I've had way better ice cream and service for a third of the price. Flavors were very limited. They did offer the typical birthday cake, cheesecake, and chocolate flavors but the amount of variety was definitely lacking. I ordered a waffle cone dipped in chocolate and nuts with one scoop of cheesecake and another scoop of coffee. Both of the flavors tasted on point, but the amount that was given and the quality of the cone was disappointing. They should let their customers know that their comes are dipped in dark chocolate rather than milk, because I wouldn't have shelled out the extra $1.50 had I known this. Scoops were very small, about half the size of a "normal" scoop of ice cream. Not to mention that it cost me $15 for two ice cream cones. Ridiculous. Service wasn't great, either. I couldn't understand the woman who took care of us and she got frustrated when I asked her to repeat herself a few times. It wasn't a terrible experience but I wouldn't go back. read more

Went in and was the only customers in there. Ice cream was good but the guy making our order messed up twice and seemed upset when it was mentioned. The area itself was very clean. read more

We normally love marble slab. We are an ice cream family! Walked in at 4:30 on 6/15/17, a male and female was working. Guy was texting. He walked up and he immediately grabbed the ice cream scoop and stuck his hand in. My husband asked if he was going to wash his hands and wear golves, and he rolled his eyes. Cell phones are nasty! I'm a RN and my whole family is aware of important hand hygiene! He didn't even wear gloves. We went to baskin robbins instead. Girl there washed her hands before waiting on us. Felt much better! read more

asked this bitch for a mf red velvet cone and she had the audacity to put it in a cup, she was cute tho so they get two stars

$12.50 for my husband and I we used to have a Marble Slab in our college town, but they closed it down so we were excited to re-visit. It wasn't what I remembered I got cheesecake ice cream & strawberry and pineapple as toppings. It would have been phenomenal, but the strawberries were at the end of their cycle and not very fresh (which I guess I should have assumed/expected considering it's the middle of December!) my husband got vanilla with Oreos in a waffle cone - DELICIOUS! We are huge DQ blizzard fans, but this surpassed all Oreo blizzards. It was great!! We would definitely go back - I would just definitely choose different toppings based on the time of the year. And we will search for a coupon before next visit read more

This place is awesome they make milkshakes in any flavor they have. Which they have quite a few to choose from. I recommend the raspberry with raspberries. read more

I never even got to try the ice cream. I was their only customer and ordered a brownie sundae. The young man behind the counter looked at me as if I was crazy. He just stood there and then starting yelling at me. A teenager girl came over to try to help the situation. I pointed to the picture on the menu board and said I want that sundae. At this point I'm still being very polite. OK, she said. Finally, maybe I'll get my ice cream...She then Calls The "manager" Teen over. She tells me, we don't understand what you want. Once again I point to the picture and say brownie sundae. Ok, she says. She hands the cup to yet another teen. That teen says you really want a brownie in your ice cream? At this point my head exploded. I said just forget and walk out. I could hear them laughing behind me. My son looked at me and said they were just messing with you. They understood what you were ordering..... I'm always very kind to people. I don't understand why they thought I should be treated like that. Please pick another ice cream shop. read more

Terrible Customer Service!! I received and email from Marble Slab with the exact address of Pigeon Forge location on my Birthday. It was for a free small cup or cone with unlimited mix-ins. When we walked in, before ordering, I asked the girl if my voucher needed to be printed or if they could look at the email. I told her what it was for and that it was my Birthday. She got excited and said, "All I need is to see you ID and I will give you the discount." We got 1 small Ice Cream Cone with mix-ins. Honestly, we were not even hungry for Marble Slab, but since it was free we decided to stop. HOWEVER, when we went to pay she said the discount was only for a free cone. I corrected her politely and showed the email to her. She said that she had never seen that before, but clearly it was from Marble Slab with their address on it. She said, "I guess I'll cancel it out and give it to you free?" The manager said, "NO! we do not have to abide by coupons anymore if we do not want to!" I said, "Excuse me? How can you not when we walked in and the 1st thing we asked is if you would accept it?" The manager then began to explain that as a favor to us, she would only charge us 1/2 (Which is $2.68). We did the right thing and paid it- Walked away very angry and talked all the way back home about how that store is completely lacking customer service!! We could not believe that they even used the phrase: "As a favor to you..." BULL CRAP A FAVOR!! If I could, I would give this 0 STARS!!! read more