Perfect boutique hotel in Marblehead. Bed was super comfortable and the shower was great! Debbie…read moreat the desk was delightful and took care of any of our needs. Breakfast every morning with yogurt, fruit, granola, muffins and breads. Coffee and Tea. Located in a cool town and close to Salem and Boston

It has been a week since I stayed there and they over charged me, they took half as a deposit and…read morewhen we made the reservation and charged us full price when checking in. We have sent bank statements....and at this point have gotten no help or the money returned. It was 100 % their mistake and it's unacceptable that we can't even get any help from them. I am sure I'll eventually get the money even if I have to file a complaint with the BBB but it's a shame that this is their customer service.

I'm not someone who rushes to Yelp, but this stay earned the effort…read more I recently stayed at The Merchant for the second time, and whatever magic existed during my first visit is gone. The biggest issue: the hotel hosted a large, ticketed public event that completely took over the main lobby--with zero advance notice to guests. I woke up to a lobby packed with strangers and nowhere to sit or gather with my family. I've never stayed at a hotel that allows a public event to fully overrun its only common area without warning paying guests. And no, "just go somewhere else" isn't an option--there is nowhere else. There are no additional common spaces and no elevator. Since we were meeting elderly family members, climbing three to four flights of stairs to our room wasn't possible. The lobby being unusable wasn't a minor inconvenience; it was a dealbreaker. Operationally, things only went downhill. Check-in is at 4pm, but arrive after 5pm and there's no one on-site to check you in. Checkout, however, is rigidly 11am. Our room was never cleaned during the stay, despite leaving the "please clean" tag on the door. Because of the limited staffing hours, we couldn't even get fresh towels. Then there's the mouse. I saw one in the common area and notified staff. Nothing was done. Food is left out uncovered for guests, which I promptly avoided--because "boutique hotel meets rodent buffet" isn't really my vibe. What's also new: some sort of train or underground rumbling that shakes the building roughly every hour, offering a front-row seat to what feels like an earthquake simulator. If this were a budget motel or a Holiday Inn, I might shrug and move on. But this is a $500-per-night hotel, and at that price point, these issues are unacceptable. Until these problems are addressed, I wouldn't recommend staying here--and I certainly won't be returning.

My stay was short but just divine, best sleep I had and the most delicious cookies! Thank you to…read morethe wonderful staff who shared instructions for my after hours check-in and made the entire process of navigating to the parking lot a breeze and ensuring I have all I need during my stay at this charming hotel that felt like home). I'll be returning :)

Great stay at the Hawthorne--had dinner in the tavern, great food and cocktails. Room was clean…read more They said it might be hot and they could bring a fan up but temperature was fine. Great location--right in the center. Two things of note--we stayed on the 6th floor, room 622. The 6th floor is the pet-friendly floor (we didn't have any pets), and my husband opened the door to get ice and there was a mini Doberman pinscher (cute!) desperate to get in our room. Then the owner came around the corner and could not figure out why he wanted to get in our room so bad. My husband went in search of the ice and saw the couple with the dog was staying in the room that would be exactly parallel to ours on the other side. I had a great sleep. Husband did as well except around 3 or so he was awoken to a hard poking several times on his shoulder. He said I was dead asleep and facing away so it was not me. We are both FAR from superstitious and don't believe in ghosts etc, so his mind went to someone broke in--but everything was locked up quite securely. He even checked under the bed! After the fact we found out about its ghost stories with specifically the 6th floor--specifically room 612. Again we were room 622, so does 612 (with the doggie) mirror ours? Other people have also mentioned getting poked as well, which we again didn't see about the hotel till after. So between the desperate dog and the poke, probably nothing--but most creeped out I've been in a while!! (Not so creeped out that we wouldn't go back!)

When we were walking in Salem, we came across an elderly lady in a wheelchair and she was…read morecompletely lost finding this hotel. We all stop what we we were doing and walked safely to this hotel. I went to the front desk to let the lady working on July 9 around midnight about this guest being lost, and she was extremely rude, annoyed and told me that she the guest has been calling the hotel for three hours asking for help. The lady who is working, the Front Desk has short gray hair and was very rude and obviously did not care about a guest at this hotel. If a guest is lost, wouldn't it be the right thing to do by assisting them instead of complaining about a loss elderly guest who was a retired school teacher? When other people in the hotel were leaving, the same lady was talking to another lady about the guest and talking about how rude they were and how much they were drinking, though when I was there, I did not witness any of this. When I recommend going to this hotel based off of the people who represent this Brand, the answer is no.

My husband and I stayed here for a few days for my birthday, and we had a such a good time. The…read moreDaniels House was beautiful and so historic. It's like two blocks from the water and the House of Seven Gables; a few more blocks to the Witch Museum and everything else. We stayed in the Great Room, and it was amazing. There's a fireplace in the bathroom! I don't think it works, but it's still awesome. We also did the house tour, which turned out to be one of my favorite tours for the whole trip. Vijay was our guide (and also our point if contact during our stay), and he was super nice and informative. The house has a rich history, and you can tell that Vijay is really excited to share it. The tour is just the downstairs area, but it was so fascinating that it was totally worth it. When we stayed, they were still giving vouchers to Red's Sandwich Shop, which turned out to be perfect for us. We ate breakfast there most of the trip. I'm a vegetarian, and my husband can't have any dairy, and Red's had something for each of us. I'd recommend everything about the Daniels House, and we'd definitely stay here again.

Didn't get to take the tour, it seemed a little expensive to me... but I felt like it did offer…read moremuch more bang for your buck then some other near by attractions. And honestly I would have paid it but we were almost out of our fun money for the trip. I will probably do it next time, or honestly staying here would be really cool!

This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

Great location -- very walkable to many of the attractions in Salem, easy to drive elsewhere, and…read morevery close to the train/T if you're coming in that way or want to take it into Boston for a day. We did have a car, and while the attached garage made things convenient, the daily parking fee felt high for what it is (almost $30 a day). Just a heads-up. Also, there is self-park, and at risk of sounding cheap, here's a tip to save you on some tips... valet is optional, and I don't think I've ever been in a hotel where it's less necessary. Self-park is the same price, but you spare yourself the constant tipping, which feels like one more tiny cash grab unless maybe the garage fills up at certain times and they have to move cars elsewhere. The room was nice enough for a short stay, though some acceptable / common deficiencies are starting to show -- scuffed walls, certain outlets loosening up so the prongs don't stay in well, one bulb burned out, etc. But the beds were comfortable enough, the bedding seemed clean, the bathroom was also clean and the shower worked well, and the room overall still had a reasonably new look and style to it. The pool was also clean, warm, and the overall pool area looked well maintained with plenty of clean towels available and a good amount of seating. The pool deck definitely gets a little slick when wet, so watch your step. Breakfast was almost exactly what you'd expect from similar U.S. chain hotels -- pre-made omelets or scrambled eggs depending on the day, home fries, paper-thin bacon or sausage patties, a few cereals and yogurts, a make-your-own waffle station, a couple fruit options, a push-button juice machine, instant oatmeal, etc. There's a good amount of seating, and a handful of tables have their own TVs (though you may have to hunt for a remote, and you might get some cross-room interference if someone else points theirs the wrong way). One interesting detail: breakfast isn't on the ground floor, and you can't reach it via the elevator without a keycard. I assume that's intentional to reduce non-guest walk-ins. Overall, I'd stay here again for the location and reasonable price -- just with the caveat to budget for the nearly $30/day parking or have a workaround ready. The convenience makes it tolerable, but it's definitely something to be aware of.

This is my third time staying with Gene at the Brimblecomb. Such a delightful gentleman. He's…read morealways accommodating and personable. This B&B is located in the perfect spot to walk all over Marblehead. The pricing is very fair and reasonable for the area. Everything is always clean and again, great location spot.

What a cute place this is and such a great location! Gene is such a fabulous host!! He gives…read moregreat advice on where to go. We really enjoyed our 2 nights here. We stayed in a room with a shared bathroom and as hesitant as we were, it ended up being not a big deal at all. Parking is easy as well. He gives you a parking pass, so don't worry about that. Oh, UberX goes here from Boston and it's only around $30...although that was at night with only a little traffic. Definitely give this gem a try...it's so cozy and the hospitality is terrific :-)

I had a five star stay at the Salem Waterfront! This is one of my favorite hotels I've ever stayed…read moreat in my entire life and that's why I continue to come here! I had not been here in about three years, and apparently the hotel went through a major renovation. It was really nice back then, but I think it looks even better now! The artwork, the decor, the wonderful nautical charm about this place is really awesome! Our room was an imperial king suite and I absolutely recommend this if you are a couple looking to have a nice relaxing stay or if you just want a spacious room with a separate bedroom, living room room and a wonderful bathroom! The bathroom itself had twin sinks, a smart toilet and a shower big enough to fit four people plus a gigantic tub. I felt so pampered and had a wonderful relaxing time here! The restaurant downstairs has wonderful food where they serve breakfast and dinner. They also offer a Tesla shuttle service, which will take you pretty much within the historical sections of Salem. Behind the Salem Waterfront are a collection of really awesome stores and seafood restaurants right within walking distance. I had such a wonderful time and experience here and I will be making a second trip later on for the fall! Thank you so much waterfront for doing an amazing job and making my stay worth it!

Room had missing furniture and no carpet! ordered breakfast and it never came. left message for…read moremanager, didn't respond. emailed and called several times after our stay and the manager never responded. clearly they don't care about "guests"!

Stayed here as part of a retreat. Stayed for 3 nights and the room and properly are comfortable…read more Easy walking distance from all things Salem.

The moment we stepped in wife and I fell in love with it…read more The manager was the best. Attentive and took care of us. Came back to room one night and what do we find? Bottle of champagne and chocolates. Love it. Will 100% will be back.