We had such a wonderful experience working with the JJ Mack Team on the loan for our new home! As…read morefirst-time homebuyers, we were a little intimidated by the whole process at first. There were definitely a lot of questions and a lot to learn, but Lindsay and the entire team made us feel comfortable every step of the way. They were incredibly kind, patient, and always made sure our questions were answered. Thanks to their guidance and support, the process was so much smoother and honestly, much less stressful than we ever imagined! Buying our first home is such a huge milestone for us, and we're so grateful to the JJ Mack Team for helping us navigate it all and making the experience such a positive one. We highly recommend Lindsay and the JJ Mack Team to anyone looking for a knowledgeable, supportive, and truly wonderful team to help make their home-buying dreams a reality!

Working with JJ Mack was a pleasure. From the start, Lindsay made it very easy. She worked with me,…read moregoing through all my numbers. The whole team was very on top of everything, letting me know what was needed and making sure all documents were in on time. Thank you all for such a smooth transition to a new home. Danny

Jeanine is the best! There couldn't have been an easier, informative, or blissful home buying…read moreexperience. Me and my husband reached out to Jeanine because I had known she came highly recommended on Facebook by Solano County community pages over the past years and knew she would be our go to mortgage broker when the time came. Thankfully she was easy to book a phone call with, and we started the process right away. We knew nothing about the VA loan when we first started looking into home buying, but Jeanine was so well informed about it that she answered all of our questions with ease. There was never a time we reached out to her that she wasn't readily available via text or phone call, so we highly trusted her to get the job time quickly. Even after closing, she remained in touch and let us know to reach out to her any time with any questions. She really is there for you your whole homebuying experience and after. I highly recommend Jeanine to anyone and everyone!

If I could give Jeanine more than five stars, I would…read more Buying my first home at 63 years old after a lifetime of renting felt exciting, overwhelming, and at times downright terrifying. From the very beginning, Jeanine was so much more than a mortgage broker, she became a trusted guide through every step of the process. No question was ever too small. She patiently explained things I didn't understand, kept me informed every step of the way, and somehow made a very complex process feel manageable and even possible. Whenever a new document, underwriting request, insurance issue, or unexpected question came up, Jeanine was there with calm reassurance, knowledge, and practical solutions. What impressed me most was how deeply she cared. I never felt like just another client. She worked tirelessly behind the scenes, coordinated with my realtor, escrow, insurance broker, and lender, and always had my best interests at heart. I truly not only felt, but knew she was advocating for me throughout the entire process. Thanks to Jeanine, I am now the proud owner of my very first home. Looking back, I honestly don't know how I could have navigated this journey without her expertise, patience, encouragement, and unwavering support. If you're looking for someone who is knowledgeable, responsive, compassionate, and willing to go far above and beyond, I recommend Jeanine without hesitation. She helped make one of the biggest dreams of my life come true, and I will always be grateful.

Madison is great! She responds quickly, is available when needed and knowledgeable about the…read moremarket. I would highly recommend her to my friends and family!

Madison is the absolute best! She is my go to referral for…read moreall my real estate clients. I trust her with every single one of my clients and enjoy working with her. I know that with Madison I can make a competitive offer and we will stay on our time line with a smooth transaction. She is fast, knowledgeable, and professional. If you are looking for a home loan yourself or are a realtor looking for an amazing partner lender Madi is your girl!!!!

Vitek has helped me purchase 2 homes now in the last 5 years. They are very efficient,…read morestraightforward and helpful. Dustin was my loan originator for both home purchases and he's by far the best I've worked with.

So I honestly wish I would rate them 10 stars. Let me start off by staying that Jason is AMAZING…read moreand totally saved my loan. After Quicken Loans fell through my realtor and I had no other option but to turn to Jason in hopes he would be able to work some magic and revive the loan for us. He was able to get me the BEST deal possible and I couldn't be happier. Him and his team work endlessly round the clock to answer all my demanding questions and give my loan the care and attention it needed. I am beyond grateful that I found them. I also reached out to Shana a few times and she was also very prompt. Bottom line is, if you want honest people COME HERE!!! THANK YOU

My realtor referred me to Kathleen and I was very well taken care of as a first time homebuyer…read more Like others were praising, she provides a very competitive package and is very transparent with the whole process. She's a powerhouse in her field and makes sure her clients are educated and informed on each step of the process. Kathleen works with integrity and has a keen sense of timelines and has great ambition in getting the job done well. Her availability and consistent communication gave me peace of mind for time sensitive processes and I have already recommended her to my friends in the area and will continue to do so proudly. Thank you Kathleen for all your hard work and making for a fast and smooth close! This oscar goes to you!

Kathleen is a wonderful mortgage broker and a superior person. She helped me prequalify for a loan…read morein record time, and a did a wonderful job explaining the process. Additionally, she went above and beyond to provide me with the information I needed to make an informed choice regarding a specific property. Thank you, Kathleen!

My husband and I had the pleasure of working with Masters Team Mortgage for a loan; to purchase our…read moredream home; and again, to refinance that loan, once we sold our home that we sold after our move. Bridget LeBlanc and Belinda Escamilla were very friendly and professional throughout the entire process! We highly recommend Masters Team Mortgage!!

Masters Team Mortgage was so helpful and professional throughout my first time home buying process!…read moreThey went out of their way to answer any and all questions and went above and beyond in customer service! Thank you for everything!

Beware a business that doesn't want to put in writing what they're telling you…read more I'm a little bummed this mortgage company also didn't deliver because we've been shopping around for a mortgage refinance. https://www.yelp.com/biz/american-advisors-group-orange-2 . Boy of boy. Liberty Reverse Mortgage left me feeling like I'd been dealing with a bunch of 12-year-olds or gonifs. Liberty Reverse Mortgage customer service with us was NOT adequate. When we worked with Liberty Reverse Mortgage they did NOT have service staff that graciously answered all our questions promptly or in writing which made a BAD first impression upon us. They did NOT do did what they said upfront they would. They did NOT agree to a refinance for the price they had agreed to up front with us. They were VERY hurried. They wanted to do their communication by telephone while we wanted only email and written so we have a paper trail record we can always rely on. They just kept ignoring our emails and kept calling us which we didn't answer when they called. They then got snarky, pissy, angry, and sarcastic while we kept insisting we wanted only email and written so we have a paper trail record we can always rely upon. Email communication allows for the flow of information and representations to be dated, recorded and preserved so that there are no issues with miscommunication. Michael Kent has served as the President of Liberty Reverse Mortgage since April of 2015. Liberty Reverse Mortgage is a dba of PHH Mortgage. PHH Mortgage is owned by Ocwen Financial. In 2013, PHH Mortgage "accused of dirty tactics" by State's Attorney Generals. https://ag.nv.gov/News/PR/2018/Attorney_General_Laxalt,_49_States_and_Mortgage_Regulators_Reach_$45_Million_Settlement_with_PHH_Mortgage_Corporation/ https://lawsintexas.com/phh-mortgage-corp-accused-of-dirty-tactics-in-las-vegas/ https://www.ag.state.mn.us/Office/Communications/2021/docs/PHH_AmicusBrief.pdf https://topclassactions.com/lawsuit-settlements/money/fees/mortgage-holder-settles-lawsuit-with-phh-mortgage-corp-after-alleging-inflated-inspection-fees/ https://www.ag.state.mn.us/Office/Communications/2021/01/29_PHH.asp https://www.housingwire.com/articles/33-states-go-after-ocwen-phh-mortgage-over-servicing-fees/ US Justice Department announced August 8, 2017, "PHH Corp. PHH Mortgage Corp. and PHH Home Loans agreed to pay the United States $74,453,802 to resolve allegations they violated the False Claims Act by knowingly originating and underwriting mortgage loans that did not meet applicable requirements." https://www.justice.gov/opa/pr/phh-agrees-pay-over-74-million-resolve-alleged-false-claims-act-liability-arising-mortgage The business strategy adopted in recent years is to merely advertise services rather than actually providing them. My experience with this terrible business brought to mind: Handle every situation like a dog. If you can't eat it or play with it, just pee on it (here with a review) and walk away.

Again, I am getting this update rating of Liberty PHH…read moreMORTGAGE I began the process of requesting funds from my line of credit . Here's the timelines of what transpired: 1. Friday, January 13 - Sent an email to customerassist with the completed form request for funding; no response nor acknowledgement of receipt from my email 2. Tuesday, January 17 I called the 866 area code and spoke to a representative and was told- it will take five days to processs the funding m. I ask to expedite since the funds were readily available . Ask for a call back. No one called me back 3- Wednesday, January 18 I called the 866 area code again and was told it's being processed. 4- Thursday, January 19 I called the 866 area code again to get a status. I was told notarization needed due to the amount. I was never told this prior and why was I not notified. The agent told me that they tried to reach me and the line was busy. (????) I told the agent that's impossible because all missed call's automatically goes to voicemail. So, I stopped my working from home to run the errand to get notarized and faxed the documents AND emailed the copy of the fax along with the confirmation receipt. As of today, Friday, January 27, 2023 (14 days since initial request I have not received any funds except for a check which was voided because: I was told the check was mailed. Mailed!!! Whoever would mail $110k check?!!! I therefore asked them to void the check and reissue and send the reissued check via next day delivery with a tracking number. What do you know?? They sent the voided check via UPS next day delivery and it arrived but it's useless because it was the voided check and now I have to wait for the replacement check and have yet to find out the tracking number so I can verify there's a delivery coming. This company is now Liberty PHH but still operates in the same pitiful way as when it was Liberty. Please, please be aware ... Don't use this company!! My regrets are unending but at least I'm trying to help anyone thinking about using this company to please DON'T . They put me at the verge of a nervous breakdown. And my daughter said, I screamed in my sleep last night. I told her it's probably the stress with the funding I'd been waiting for!!!

Ted Kappel Mortgage Group Highly recommended! So glad we…read morefound this firm since our original lender was no longer available we even reached out to credit unions who never bothered to respond I knew it would be hard to find another lender that we used to rely on and someone who would take the time to answer all our questions with honesty and be trustworthy after reading all the reviews for Ted Kappel we decided to give his firm a try we met him on a Saturday morning and right away felt very comfortable speaking with him he made it about you and your needs I do have to say there was a little bump in signing the paperwork but overall everything else went smoothly in going back and forth with all the questions we had and didn't feel as we were bothering him any calls we made he or his lovely assistant Lindsey got back to us right away.

I discovered Ted through Yelp, and my experience turned out to be exceptional. With countless…read moremortgage companies to choose from, I decided to work with Ted because of his honesty and transparency. His entire team kept me informed throughout the process, ensuring a smooth closing within the promised time frame. I highly recommend KMG--you won't be disappointed!

Golden 1 on Olson Drive, we need to talk. Saturdays are always busy here--I get it--but today was…read morenext-level chaos. The line was literally out the door, and for most of the time, there were only TWO tellers holding it down. At one point, a third teller swooped in like a hero, but even they couldn't save us from the wait. Close to an hour in line? On a Saturday? Come on now. Dear management: PLEASE hire more people for weekends! Your customers (and your staff) will thank you. That said, shoutout to Myke, who made up for the wait with his awesome attitude and efficiency once we finally got to the front. He was super personable and made everything smooth and easy. The branch itself is clean and well-kept, so props for that, but seriously--if this place had more staff, it would go from "ugh" to "ahhh" real quick. Help us help you, Golden 1!

Get more counter associates. The wait is too much. I came here because the g1 on sunrise is always…read moreslow. I can't believe how long it takes. There's 20 people waiting and only 2 assistants. This isn't acceptable.