SO many reasons! Walking in i was met with smiling and happy CLIENTS, seemed like everyone was in…read morea good mood. Maybe it's like Vegas and they pump O2 in there or something, but then of course Mark was really awesome about making me feel comfortable for my initial consult, which I had previously set aside some time to do the procedure - which wasn't that long (ring tattoo from ex wife to be removed) - and all that. Diane was awesome so sweet and professional and the whole thing was over and my next appointment booked in 15 -20 minutes. I have a notably small tattoo which is a wedding band (oops) that NEEDS to be removed. Definitely returning to finish the process and look at some BAD ink that was done and needs to get removed as well. Looking forward to my next appointment!!

Dr Gibson does the best on injections. Very easy appointments he is very informative and highly…read moreskilled. I'll definitely be back! Very friendly and clean office

Clear & Brilliant is just that, BRILLIANTLY BRIGHTENING @LASERAWAY Naperville! Looove this…read moretreatment to bring back a more youthful appearance to your skin by energizing the production your own collagen (skip artificial fillers!) and diminish dark spots. ALL the staff and technicians I've come in contact @ Naperville location are top-notch professional, informed, and offer personalized suggestions to help you achieve the results you're looking for at the best price option to meet your goals. I'm on my 4th treatment of 6/package of Clear & Brilliant and feel its been a good investment. While not inexpensive, the "cost-per-wear" makes it a great deal... you wear your face 365 days a year! Highly recommend!!

I'm extremely disappointed with this location and how my situation has been handled from start to…read morefinish. During my second appointment, I was burned on my forehead. The nurse claimed there was a note on my profile stating I requested the fan be turned off--which is completely inaccurate. I never made that request. I also purchased an expensive package under the impression of full hair removal, but I have not seen the results promised. When I raised concerns, I was told I would likely need to purchase additional sessions and that the treatment only removes about 80% of hair--something that was never clearly explained upfront. I requested documentation of what I signed and asked to speak with a manager. After multiple requests over several weeks, I received no response. When I finally spoke with the district manager, Jocelyn, she repeatedly spoke over me. When I mentioned recording the call (as your system states calls may be recorded), she claimed she had never heard of calls being recorded in her 5 years with the company and hung up on me. Shortly after, I received a call from someone on the "care team" who confirmed that calls are in fact recorded, directly contradicting her. When I pointed this out, he avoided addressing it. I was also told the employee who sold me the package is no longer with the company, so they cannot verify what was promised--which is unacceptable. At this point, I requested a refund. Instead, I was told I would be charged $400 per session for the 4 sessions used, meaning I would lose $1,600 from a $2,000 package. This pricing breakdown makes no sense and feels misleading. They were very responsive when making the sale, but completely unresponsive when addressing serious issues. After months of poor communication and unprofessional service, I have no interest in store credit. I would not recommend this location based on my experience.

Sadly I bought a package for the picosure laser. Huge cost and little to no results. Nicole is…read moregreat, but not experienced in the right levels for fine lines and wrinkle improvement. Picosure is possibly good for tattoo removal, but definitely not any improvement on skin imperfections. Please research fibroblast or micro needling if you don't want to lose money on a procedure that has no effect.

I have been seeing Nikki (? I'm bad with names) for the removal of a finger tattoo. She is great!…read moreVery professional, friendly, and informative. She is very honest and told me up front finger tattoos can be VERY stubborn. With her precise work and the Picosure laser I've had very good results. I believe I have had 6 or 7 sessions and the tattoo is almost completely gone. I've seen considerable progress after each session. I haven't been here in a little while due to my budget, but as soon as I am able I will be returning to finish the removal. The office is very clean and they are always sanitary pre and post treatment. Highly recommend for tattoo removal!

Years ago my aunt from Australia came to visit and I never realized how nice and bright her lips…read morewere. I complimented her on the fullness and brightness of her lips, and that's when she stated to me that she had a lips tattooed.... Immediately after, I knew I would have to get mine tattoo/tinted because how good it looked. I was very hesitant on where to go because this is permanent, and its on my face.. FINALLY after looking for the right person, I found Robyn at Ink & Arch, and I am SO glad I did. Robyns work is so beyond what this review can describe. From the moment I walked into her studio I felt like I made the right decision. She took her time penciling out my lip line before she got started tattooing. The lining was clean and accurate, she checked in with me the whole time to make sure how I felt about it. She did great penciling out my lips so I trusted her to proceed. We looked at colors, which she has very many of and I chose a pinkish/light red color (mixed two colors together) After the tattoo processing began, I was nervous naturally and of course it hurt just a bit but this is all expected. Robyn checked on me throughout the whole appointment to make sure I was ok! Upon completion, Robyn pulled up a mirror to my lips, I was in complete shock-- I absolutely LOVED my lips, the lining was FLAWLESS. I honestly couldn't believe how great my lips looked. The best feeling is waking up in the morning and looking lively because of my lips. I have received tons of compliments on my lips, sometimes I want to play it off like its my natural lip but I cannot because that means I wouldn't be able to rave about Robyn work. If you have the slightest inclining that you want to do it, just book, she will not disappoint! Ps- PRIOR to my appointment with Robyn, I was planning on getting fillers after my lips healed from the tattoo. I no longer needed to do that because the color added so much fullness and boldness to my lips so I decided to skip out on the fillers. I am so happy with my decision! (Lips tattooed June/21, Still very pleased with the results)

Robyn was very professional, knowledgeable, and skilled. She did permanent make up on my brows and…read morelash line. I was due to start chemotherapy and wanted to be proactive about facial hair loss. I was nervous but Robyn made me feel at ease. Thank you, Robyn!

Dolores knows her business... very professional. She thoroughly explained the microblading removal…read moreprocess.

Clean, professional, and overall a great experience! If you need tattoo removal I *HIGHLY*…read morerecommend this place!

Had multiple sessions under Vamoose at $150. Go back for another session under Removery, was told…read moreprice is $250 per session for the same tattoo...that is already faded....and prices are going up again after Jan 3rd. No way...many other decent places around at an affordable price. Absolutely ridiculous to charge that much more and for a tattoo that's already fading.

A++++... can't say enough positive things about this place. Everything from the staff to the…read morefacility itself is FANTASTIC! Nikki is one of the kindest people you'll ever come across. Theyre extremely knowledgeable and helpful. If you want your tattoos removed you won't find a better place. With cleanliness being of the upmost importance in today's environment, they're doing an amazing job!

Staff is top tier. Environment is clean and always smells amazing when you walk in the office. They…read moreare so kind, detail oriented, and they pay attention to detail. The tattoo removal services they provide are worth leaving a review about. Mine is still a work in progress as I'm not finished with my treatments, but they are coming along so nicely. It's always a treat to see the staff anyways, I don't mind the pain of the appointment. Love, Viktoria Cowen

I arrived only 9 minutes late to my appointment and was told I had to reschedule. That was…read morefrustrating, especially because when I arrived early for my rescheduled appointment, I still had to wait 15 minutes before being seen. If punctuality is expected from patients, the office should show the same respect for their time.

I started removal for two of my tats at Removery about 2 years ago. I had already been in the…read moreremoval process for about a year prior somewhere else. The laser Removery uses is SIGNIFICANTLY less painful than what I experienced at the place I was going before, which claimed to have had "the newest technology" (obviously bs). Removal is of course never going to be comfortable, but I would say the pain level with Removery's laser is about a 4/10 compared to dang near close to a 10/10 at the other place. I had some issues regarding a misleading consultation that resulted in unfair pricing, however, Angie the studio manager eagerly stepped in to help with a quick & fair solution. She is super sweet, along with all of the staff I've met at this location! I'm still in the long & dreadful removal process unfortunately, but Removery is trying to get the job done as quickly as possible while also ensuring not to cause any additional skin damage that I obtained at my prior removal place. I'm almost at the finish line, but super happy Removery prioritizes quality treatment over speed!

I have been visiting removery for about 3 years now having various tattoos removed. In that time I…read morehave always come to the Damen location in Bucktown and I love it here! I've been seeing Laura for a majority of the time now and she is amazing! She makes me feel super comfortable and relaxed I don't even realize my treatment has begun and before I know it has ended lol. I will always recommend removery and this location specifically! Wonderful experience every time over the years everyone in the office is great