Ordered parts. Good news; parts answered the phone and was familiar with the parts. Gave me the suggested retail price, less 10% club discount ($60). Went to pick up the parts, sign saying credit card surcharge (no big deal); BUT then added $15 shipping (25% of price)! Shouldn't retail price be THE price? Charge retail price plus shipping? (I could have ordered online for less than retail if I wanted to pay shipping.) Can't really believe they tack on a fee over and above the retail price. If the dealer nickles and dimes you over a $60 parts order, imagine what they'll do for service or a car purchase? read more

After A LOT of car shopping and visiting many dealers (KIA, Honda, Subaru, Mazda, Toyota), we were extremely impressed with Mazda. We visited two Mazda dealerships, Chapman and Mark, which were both exceptional. The employees were professional, warm and knowledgeable and there were NO high pressure sales tactics. We just wanted to see cars and test drive, and Mazda got us into a car to test ASAP. Other dealers wanted to fill out worksheets and talk finance and we weren't ready for that yet. Plus it just seemed really odd to immediately start talking about money and focus on filling out worksheets like we're in grade school. I don't know why other deals do that. We're adults - let's have a conversation. The facility is absolutely beautiful and I love the extra touches like the nice beverage machine and the free snacks. Even the lobby smelled good! Brennden was great - even at the end of the day - when all of us were pretty spent and ready to go home. He was well-versed in the products and the company and was a good sport about both my husband and I wanting to test drive and ask a lot of questions. He helped us get more for our trade in and negotiate on some of the particulars and we walked away with a deal I think we were all happy with. I'd also like to shout out the woman in finance (I can't recall her name - but she mentioned she was the only woman in finance). She was amazing and still smiling at 9 PM as we wrapped everything up. My husband and I were worse for wear after an unexpectedly long day of car shopping, and the finance person was so understanding and helpful. I am so sorry I can't recall her name! What ultimately made us choose Mazda was the product itself - which is superior. We loved that the car feels luxury and has so many thoughtful details that other vehicles in its class do not. We are elated with our purchase and will definitely recommend Mark Mazda and Brennden to our friends. read more

If I could give zero stars I would. This place is not onlyhorrible to its potential customers, but they also lie. First came the nice guy Brandon who I spent about an hour with back in December. I test drove a CX-30, but they didn't have any in stock I liked and offered me an over $600 car payment so I left. I was then texted the other day by him that they had some more stock in, so I came over yesterday, drove it again, and then sat down to discuss price again. After removing the addendum extras they try to sneak in, (i.e. "high end" tint) & then offering me 7.49% financing for a credit score of over 800, I was ready to leave, but then after two visits to his boss, Adam, Adam himself finally came out. This is where it all went south. Adam, makes you feel like a piece of shit. Adam, wants you to know that Brandon's time should be spent on selling other people cars, instead of sitting with me for an hour and a half (when I said a few times I needed to go) to get through a deal. When I advised him, that's their job to sit with customers, Adam rudely got up from the desk and just left me there. Adam also lies - he told me I could not get my own financing. What?? He obviously thinks women are stupid. Adam, you're not going to get customers that way. Aggressive and shaming negotiation tactics went out a long time ago. I've done business with Toyota & Subaru and never had an issue like this - it always went smoothly and I got great deals. Here is my tip to help save you time and money: avoid this place at all costs. read more

We used the Costco Auto program which directed us to this dealership for the Mazda CX-5. We picked out the trim/color and options. We sent several emails to Brandon asking him a lot of questions and he answered all of them assuring us that the Costco price had no surprises or dealer add-ons. When we arrived at the dealership we met Brandon and after some paperwork took the vehicle out for a test drive. Then continued with the purchase of the vehicle. After we finished up some more paperwork, Brandon escorted us to the finance person, Sterling, where we completed the purchase, financing and extended warranty. We couldn't be more happier with the Costco Auto Program and with Brandon, Frank and Sterling. read more

Bought a new Mazda3 from Frank Cruckson there at Mark Mazda in Scottsdale. 11 months later the car kept draining the battery, leaving us stranded miles from home. After $500 in repair bills, we discovered that they had installed a hidden aftermarket tracking/security device. They denied the install and wouldn't pay the service bill. I google searched the device and confirmed that it is a common dealer add-on. Why wouldn't they admit it and help with the repair? read more

I arrived at this dealership with the intention of driving away in a new car. The first sales person we dealt with was personable and relatively easy going, but once the female manager with the neck tattoos got involved the high pressure tactics began. This individual was aggressive, insulting and dishonest. I spent about 45 minutes dealing with her before I drove to Audi in North Scottsdale, where they had a remarkably similar vehicle at the same price. I purchased the vehicle at the Audi dealership and was treated very well. The monthly payments quoted at Mark Kia were over $300 per month higher that what I ended up with from the other dealership on a shorter term loan. The manager at this dealership tanked this sale, she has terrible customer service. read more

I visited Mark Mazda on Sept 17,2024 to look at new cars, mainly the CX 5 Signature. When I arrived, the person I had spoken to (Carlos )met me at the front door, and immediately 'turned me over' to a guy who hardly spoke any english, and had no idea how to answer the questions I had. There was a 'shimmy' issue with the first CX5, so they brought up a second one...same problem. On the second CX5 I drove, the guy who didn't speak english, just waved me into the car and said; you go...as in..take a drive without anyone else. I returned, and then waited for Carlos to come talk about these things, but after 15 minutes of no contact with anyone, I got up and left. I then went over to North Acura in Scottsdale and had a great experience buying a new vehicle. This was a total waste of time after I traveled from Flagstaff! Really a disappointing experience. read more

Buyer be ware. This dealership is a complete joke. Purchased a vehicle in November. Was told it was certified pre-owned. That was a lie. I have had nothing but problems since I drove off the lot. I owe &10000 on a hunk of junk & dealership does not care that they sold me a lemon read more

My husband and I purchased a used vehicle here and it was a disaster! We intended to pay the balance of the car that day as listed on the website. Of course things were not that simple. We had to endure hours of the grueling upscale pressure tactics of ceramic tint, key replacement and whatever other warranties they "recommend." Even though that was rough, the hardest pill to swallow was their lies. The vehicle had a factory safety recall and they offered to get it taken care of, along with detailing it before we'd drive it off the lot. We agreed and left the vehicle there for 7 days after the sale. When we picked it up, we waited over an hour before they brought it out (we had a sched appt) it was not clean, definitely Not detailed and only had a bit over 1/4 tank of fuel. At that point we just wanted to get out of there and put the whole car dealership experience behind us. However, it gets even worse, a week later I enter my vehicle vin number into NHTSA website and find out that the recall had never been resolved! They lied! They risked the safety of my family! We called the dealership and yes they confirmed that they did not have the recall taken care of! Do not trust them, they will do whatever it takes to get the sale- even jeopardize your safety. read more

Mark Mazda - Car Buyers Near Me - Scottsdale, Arizona

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I wanted to purchase a base CX30 through this dealership. At first, AJ seemed friendly and well mannered. After talking numbers, I told him to give me time to sit on the offer. I went to check the Mazda Inventory and saw another base CX30 available at a different dealership. I was able to get the price, I wanted out of the door. I decided to talk to AJ if he would match the offer since Scottsdale is a much closer drive. AJ became pushy and couldn't accept the offer (which is understandable). To my surprise, I receive an impolite text from him, saying "I sold the vehicle for a much higher price so we all win". Are these the type of salesmen you want to be working with? read more

Mark Mazda - Text conversation between AJ and I - Car Buyers Near Me - Scottsdale, Arizona

Kevin and Jace were super helpful with helping us find a deal with my new Miata RF. Thanks guys!

***** Buyers be ware******* My salesman was fantastic but I got to the desk on a solid car that had zero working key (yes car key, i didn't know you could sell a car without a key not a second key, the key provided did not work to unlock the car. Apparently this dealer thinks that's ok. They offered to put in writing that they would provide a working key but they refused to fix the problem with out me purchasing the car first. They insisted it was just a battery in key fob (I said GREAT replace battery in key fob and I'll sign paperwork. They would not do this) I started to walk & before I did i said "how do you plan to sell this car w/o a working key & I was told "the next customer might not check the key before they purchase it". At this point the manager seemed upset he did not get his way and tried starting a verbal altercation in the store. I walked out as he made a couple comments and rolling his eyes. I get some used cars do not have two keys or that batteries do go bad (then you replace them) but knowing a key doesn't work not know why and pressuring a woman into signing something b4 you fix it is BAD business. It was a beautiful car & a nice salesman but unless the get new management do not shop here!!! read more

As others have said, I would like to award them zero stars. I have tried and tried to buy a car from them; it's as if they don't want to sell it. I have not made it far enough in the process that I've experienced their ethics, but they cannot respond to emails or phone calls. One person says one thing; another person tells you something else. It's a cluster of confusion and irresponsibility. I'm hardly going to spend $40K at a place that can't do basic customer service. I don't understand how a place this disorganized stays in business. read more

I purchased a mazda cx5 about three weeks ago with a trade in for my previous car and they were to pay off the remainder of the balance i've been calling for the past two weeks to see when they would pay off my previous car and i've called several times to get tracking information the first time I call I was told "we will take care of it" and was hung up on after waiting on hold for 30 min I call in today and was in the call que for almost a hour and yet no one answered read more

I'm very particular about the vehicles I purchase and drive. I worked with Austin Mougel at Mark Mazda to purchase a used vehicle. I was purchasing from out of state for the first time. Austin's positive, pleasant persistence with transparency moved me to purchase this vehicle from Mark Mazda. Challenging to purchase a vehicle out of state for the first time including paying extra for flights and time to transport, not to mention understanding the different state tax and smog requirements. Austin helped explain and make me feel comfortable regarding the process. Even with the flight and road trip home, still worked out to be a better deal than I could find locally. Mark Mazda is fortunate to have an employee like Austin representing the dealership. I highly recommend Mark Mazda and Austin for anyone looking to purchase a new or used vehicle, if you're purchasing from in or out of state! Give Austin a call or send him an email read more

Initial purchase 06/08/21 Brandon worked with me to settle on a deal through email and made sure the vehicle was detailed and ready to be taken after my family and I made a long drive to the dealership. Update 07/02/21 I have spent the last two weeks attempting to refund the Freedom Warranty contract the sales manager had sold me. The contract states a 100% refund, no questions asked, is available within 30 days of purchasing the warranty. I have left a voicemail, sent an email, and called multiple times and have been getting the runaround and have been ignored. Leaving this at one-star until I get my refund. read more

UPDATE: It has been weeks and I am still battling with Mark Mazda and filed a complaint with the BBB because there was no other way to get Mark Mazda to respond or take action. They finally sent a check -- and it was for the wrong amount, with the wrong name, to the wrong address. The check was also backdated by over a week compared to the postmark and each of the cancellations was filed for a different date as well. They are clearly unwilling to do the right thing and have bad intentions when it comes to properly communicating or refunding coverages that they sell. Do not do business with them -- they are not doing business with good intentions. ----- I have been trying to get in touch with the finance department for 5 days with no luck. Nobody answers when I call and there's no way to leave a message. It took me multiple days to get my sales agent from 6 months ago to give me an email address for the finance department. I was given the email for the head of the finance department and I have emailed him 2x with no response. I also filled out the contact form on the website 2x and I filled out the form to request the cancellation of my gap and other insurance coverages. I sold my car and I am trying to initiate the refund of the amount I am due for the remaining coverages (this is a legal obligation on Mark Mazda's part). So far Mark Mazda has been impossible to communicate with on this matter so I have no choice but to escalate the issue to get my money back read more

Best buying experience ever! Didn't even expect to leave with a car that day, but we did! No price gouging like other dealerships we've been to. Thanks Brandon :) read more

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When I think about the future of a Mazda show room it's the best way to describe this location in Scottsdale. Absolutely pristine. And the staff was super friendly. I was driving my 2019 CX five signature and found that the battery was low in the key transmitter. I dropped him in service/parts instantly took care of me. And it was only like six dollars to change the battery. Not more than any other shop or store. The staff there took the time to tell me about the location in the future vision of Mazda. I was super impressed with this dealership. The next time I need a Mazda vehicle it will be on my shortlist of check. read more

Appreciated the friendly staff and willingness to listen and deliver on my needs. I purchased a CX-5 Premium Plus.

Thanks for your help to find the appropriate car for me. Excellent service. Thanks to AJ Muhammad, the sales and leasing consultant that works with me to get this new car. read more

They did a wonderful job. Daniel was persistent in finding us the best deal for our vehicle. It was an overall wonderful experience.

I bought a pre-owned Toyota Tacoma from. Mark Mazda from Edgar Olvera. I purchased it before it was ready to leave the lot. Mark Mazda put new tires on it and made sure it was good to go by taking it to a Toyota dealership so they could go through it. I love this truck and the Mark Mazda team made this a great experience.​ read more

Mark Mazda - Car Buyers Near Me - Scottsdale, Arizona

100% the worst interaction I've ever had with a salesman. Need to teach your salesman how to sell a car not try to bully someone into trying to signing a paper. If you go there DO NOT work with Frank. If I had another salesperson I 100% would have gone through with my deal same day. Regret ever walking in these doors read more

Carlos Carter is one of the BEST sales consultants I have dealt with in the 56 years buying automobiles!

I bought a Carbon C X 5. The car rides great! Now the bad side the finance guy Sterling who says he going run the place, is a complete douche bag. Don't appreciate him trying to sell me something I don't want [insurance] and trash talking me. Hey i'm spending over 30,000 on a S U V. He says the car is going breakdown and I'm going to pay 6000 a year on the car, if that's true I won't buy another one after sitting there for 3 hours I all most walked out and said F it, in 3 years when I buy another one he won't be my finance guy or i'm gone, but I will give him a a chance to call me and apologize. Really ticked me off and will spread the word about this loser. One other thing I had a missing headrest and it's illegal to sell a car or S U V without a head rest not checking the car out before it go's out the door detail crew should have caught it. Workforce 2024 not much to inspire. Cocksuckers! read more

So I bought a 2017 Escalade on March 18th 2024 and I would like to share my true experience. I called prior to going to the dealership and I shared with him. I was pre-approved through America first credit and shared with him what I was looking for, 20 minutes later I was at the dealership and looked at the Escalade and decided I liked it. I wanted to purchase it, in addition, I was trading in a 2020 Chevy Silverado in excellent condition and I had equity in the truck. When he sat down with me to do the numbers, the finance guy forgive me do not remember his name came up to me and shared with me that I could not get a PO for the Escalade to take to my credit union for them to issue the check that they were a customer of theirs and therefore it was against mark Mazda's policy to accept any checks from a pre approval bank/credit union. So with that said I left, however I really wanted Escalade so I decided to go back kind of a mistake. As they ran my credit, the same credit union came back and told me my interest rate was 7.99%, truly the rate that the bank offered was 6.99. Even though my payments were where I wanted to be, I just decided to go for the deal. NOW- Thank god I bought a warranty. 2 days later I had the Escalade back due to Ac coming on and off and the stereo sounds distorted. Naturally, they couldn't find the issue so they had to refer the vehicle over to Scottsdale Earnhardt Cadillac, which I want to highlight were absolutely amazing (thank you Brandon), they found my vehicle not only was the back AC unit out the antenna of the vehicle needed to be replaced on top of a cracked motor mount the oil pan leaking, and to top it off the back struts needing to be replaced. Today April 9th I finally have my vehicle, I would like to say Mark Mazda of Scottsdale did agree to pay for the oil pan and the AC but refused to have the back struts replaced, the warranty I purchased replaced the AC motor, the antenna along with the motor mount. All of this has believe with a proper Vehicle inspection this could have been avoided. So I went 3 weeks , made first payment and did not have the opportunity to enjoy it more less paid a payment for something that should have never been experienced. Austin was my sales guy Adam the GM promised he would keep me updated and he would personally call never did I only received updates by calling Earnhardt Cadillac, Frank the GSM- his response when I called upset and stating either I wanted my truck back if they didn't move the process along told me "this is above my pay grade so I can't help you, and of course I mentioned well if I have to I would sue them, obviously I was upset So, if you're buying a vehicle from this dealership, I would highly recommend that if you are pre approved, and once your approved interest rate, do not go to this dealership, because as they would say through finance, it is against their policy to accept any pre approvals. They (Mark Mazda) must run your credit again, therefore, it kicks out your current loan application with the bank that you have chosen along with them telling you that your interest rate was not the approval rate that you were approved of, but yet a percent higher. And through my experience, I would also highly recommend that if you are buying a vehicle from the dealership either take a mechanic with you to inspect the vehicle or buy an extended warranty. read more

James took the time to make it so easy and understandable. Would seek him out to buy another vehicle.

Came for an oil change on a Friday afternoon. Great customer service, quick service, they vacuumed my car, and washed my car! I was able to work on my laptop in the waiting area! Juan was awesome, I'll be getting my oil changed here exclusively and any other service I need :) awesome experience! Thank you Juan and thank you team! read more

I purchased my Mercedes from Mark Mazda in 2019 and they have been servicing it ever since. I loved working with them and being in their space while waiting for my car. They were helpful and honest. Too bad that when I called today, 3.5 years later, the service manager said "I don't know what a Mercedes B7 service is".... and "you called me so....". Disappointed. read more

We just had the best new car buying experience that we have ever had. Our salesperson, Chip McPherson was absolutely a delight. He first listened attentively to our requests of what we were looking for and made his recommendations. He was very knowledgeable about the vehicles and if he didn't know the answer he would find it. He was very personable and a pleasure to deal with. We definitely would highly recommend him. read more

My son purchased a 2009 Honda Civic Si on Father's Day. This was the 1st year without his dad so there was also alot of emotions in this purchase. Son, Kellan, had been looking for this car for months so when we found it we jumped in the car and drove to Scottsdale from Tucson. Kellan had been dealing with Brandon, a salesman, so when we drove almost 2 hours, the car was waiting for us. We made the deal and all was fine. Upon taking the car to the local Honda dealer in Tucson we're told it needs over $1400 bucks of work. Great. I proceed to call Brandon, leave a message, but no call back. I try 2 other times, leave 2 more messages. No call back. I call AGAIN today at 11 am, and asked to speak with the General Manager. Another message was taken. It's 3:30 pm now and no call back. Unbelievable. Now I'm furious and want to rip this GM'S head off. How totally unprofessional I would not recommend this place. read more

I just bought a CX-5 and I love my new car. AJ was amazing to work with, he made the whole process so easy, no pressure! He took the time to go over all the features of my car. I would highly recommend Mark Mazda and AJ if you're looking to buy a car. read more

I'm not one to leave bad reviews but do yourself a favor and read the reviews others left below and run! Honestly, after the dismissive, lack of information given bc of there own lack of knowledge of sales etc and the wacky business practices I bought the same car for $4000 more from another car dealership. The fact is it's not hard to be a good human being, maybe they are just not aware of that yet. read more

I just bought a new CX-5 today...so happy!!! The whole experience at Mark Mazda was great with everyone being so friendly, professional, and no pressure whatsoever. My sales consultant David Broughman was very knowledgeable and truly made me feel he wanted to accommodate me in every way he could. I would highly recommend David as he was just great to work with! read more

They made this car buying experience a real delight. Everyone was very helpful and knowledgeable and very very patient. Isaac was very kind and extremely helpful during the entire process. I highly recommend this dealership to anyone who would like to have a hassle-free no pressure experience. read more

I had just purchased a certified pre-owned Mazda6 Touring sedan in California. Four days later, I was driving the car from the SF Bay Area to Phoenix for my daughter at ASU and the car started to violently shake when I used the car brakes. We took the car to Mark Mazda Scottsdale. They quickly diagnosed the issue and turned and repaired the brake rotors under our warranty. Sad we had an issue with a supposed Certified Car after just a week but Mark Mazda made it better! Please keep up the great work. John B from the SF Bay Area in Cali. read more

Mark Mazda - Almost ASU Colors - Car Buyers Near Me - Scottsdale, Arizona

I had a great experience with a purchase of a vehicle@ Mark Mazda. Ricky Carter my salesman listened to my concerns and my ideas and he got me into the CX5 for a test drive, I was pleased with my choice. While financing was taking place Pablo stopped by the desk to check introduce himself, walked me to finance for the negotiations with finance manager, Rick Daizadeh. Done deal! Thanks guys for everything. Thank you for listening. read more

Wow Rob in the parts department is an classy guy for sure! Sure knows his job well and executes it very effectively. Thank you so much for finding the part I needed at a super reasonable price. Mazda's are great cars as well. Build quality is some of the best on the road. I'll be back. Give him a raise read more

Here I am 4 days after writing my first review on the terrible service with no resolution with manager, and I STILL haven't received a return call to fix this problem! I was told he would look into it and get back to me, well obviously he's not doing that! I have left messages with no response, I have been told on multiple occasions that the manager is not available (Bryce) and I continue to get the run around. read more