Really nice guy, knowledgable and professional. Also honest. I've had service people give me a quote over the phone and change the pricing on me once they see where I live. Didn't try to upsell anything, didn't try to tell me why suddenly he has to increase his charges... Mark came to fix my Viking range because my oven was not heating up and the burners were not lighting consistently. He was able to diagnose the problem over the phone. The burners hadn't been lighting on their own since we got the range 12 years ago, but the service guy didn't do anything then and basically said there was nothing wrong with the burners so I never bothered having anyone come back (what was the point if they were just not going to do anything anyways?). Reluctantly, I had to have someone come back when the oven broke down too. Glad that I found Mark through reviews online. He showed me the broken parts and explained what was going on and now I finally have working burners!!! Unfortunately, I'm not in an area he usually services. Hopefully, he'll be willing to come back and fix other issues I might have in the future. He's worth the extra trip fee and I wouldn't hesitate to refer him to everyone I know. Tiffany, his office manager was also very professional. Responds in a timely manner, kept me updated on parts ordering, shipment and scheduling and was easy to communicate with. read more

Mark is pretty much a one-man show, so he seemed a little busy regarding setting up the appointment, but then everything was great. I'd texted him the details about our washer. He has a general idea of what the problem could be and brought a special part just in case. It turned out to be just what the washer needed. He was also contentious of price. Our washer is 10 years old and gets a LOT of use. The part it needed was only available used or for a ridiculous amount new. Apparently they're phasing out this model. He went with the used part, which worked perfectly, and guaranteed it for 90 days. During the service, he was polite, unobtrusive, funny, and patient with all my questions. He stayed until the washer had gone through a cycle, just to make sure. I would recommend him to anyone. read more

Mr. Wilkinson was able to schedule an appointment for me within two days of calling. He called to verify the day before and arrived in the designated time period. We discussed the issues with my washer and he quickly was able to diagnose several issues. He honestly told me that while it was a good machine, the cost to fix it was not worth it and I was better off buying a new/different washer, as he would not want to take my money in a situation like that. I appreciated Mr. Wilkinson's feedback and honesty with me. He could have fixed the machine and charged me the full cost, but he was not willing to do so, which shows the utmost integrity. He will definitely be the first one to call when I need help for appliances in the future! read more

I would refer anyone to use Mark Wilkinson's repair service. He has repaired a few appliances for us over the years, he is always prompt, fair, and reliable. He doesn't talk down to people that are not mechanically inclined, he takes time to to explain things and doesn't mind your asking questions. I have referred him to my parents, and they have always been pleased with his service and knowledge, as well. I didn't have a lot of extra cash on hand to leave him a nice tip, so I thought this would be a nice gesture. Company repair businesses seem to overcharge, or not be forthcoming about exactly what the problem is, Mark is honest, he will let you know what needs fixing, and if it is worthwhile to fix it, or just replace it. read more

We called Mr. Wilkinson to look at our refrigerator to figure out a problem with our refrigerator. He was able to check everything on the fridge even giving it a good cleaning underneath as well as checking all fans and motors. He arrived on time which is amazing considering it was the week after Christmas! Was quick and VERY reasonable. If you need an honest repairman that will fix the problem or tell you that he can't and that the appliance is beyond repair without trying to sell you things you don't need!!! This is the man to call! I will remember him for our future repairs of appliances and highly recommend him! Thank you Mr. Wilkinson!!!!! read more

From the initial phone call this was a pleasant experience. He tried to help my husband self diagnose the problem with our dishwasher over the phone (incase it was something we could fix ourselves), and most companies would never do that. After we decided that it may be to complicated for us we scheduled him for the following Monday. He said between 10am-12pm he would arrive. He arrived a few mins before 10 am, was very polite and professional. Had the problem fixed in well under an hour and was VERY reasonable! We will be calling again if we ever have an issue with any appliance! Do yourself a favor and call Mark with your appliance issue. read more

Called Mark out because our CO detector went off and the fire department identified the source as our oven. He was very professional and helpful in trying to identify what might have been the cause. Instead of just jumping into replacing expensive parts, he asked for us to try it out again and see if we could get the CO detector to go off again. He even explained to me how to clean the igniters on the stove to improve the time it takes to light them. We couldn't get our CO detector to go off again, but we'll be keeping a closer eye on it and Mark will be the first person we call if we have any appliance issues in the future! read more

Our GE washer continued to have a musty mildew smell even though we did everything in the manual to clean it out..to no avail. I Googled repair men and Mark came up. After a brief phone discussion he informed us of what hose to clean and where to buy the tablet. He could have came out and done a service call to make money but was genuine and gave us the simple instruction. When we need a service call on any of our appliances in the future..he'll be our guy. So nice to know there are still good decent business owners out there! read more

I contacted Mark when my other appliance repair guy retired. He was recommended by several people, and am so glad they did! Mark fit us into his schedule within 2 business days, fixed the issue with our washing machine very quickly, and recommended of we had any more issues with this machine it would be better to replace than repair again (it's 15 years old). The pricing was very reasonable for his level of expertise, and he was professional, personable and timely. Very highly recommend! read more

Great, fast service. Called on 12/26 about a faulty oven and he got back to me within 2 hours. He was able to come by the next day. He came prepared, too - based on our conversation, he figured the ignitor was broken. He told us what the total bill would be right away and had already brought the ignitor with him. He was in and out in under 20 minutes. Great guy to chat with, too - very friendly and super knowledgable about the stove. Will definitely go to him in the future! Thanks Mark! read more

I was visiting my elderly father and was unable to use his oven because it wasn't heating properly. Mark was fantastic. He ordered the parts and came out after business hours to install them because he knew I had to leave in the morning. He fixed it and only charged me for the parts he used. He also took a look at the refrigerator and fixed a problem that was causing it to leak. He was very professional and personable. Pricing was fair. I highly recommend him. read more

Our washer was leaking and we couldn't figure out from where. We found Mark Wilkinson on a general google search and I'm so glad! He offered us a next day appointment and diagnosed the problem right away. He had the part with him and our washer was fixed within 10 mins. Mark even checked the hose to make sure it was clamped on securely. His rates and cost for parts are very reasonable. Mark is polite and professional. I highly recommend him! read more

My dryer was no longer drying clothes but still running. I didn't think there was a vent clog issue since I clean out the trap and even clean out from the outside. He was able to quickly check and find there was a clog in the wall. It was cleaned out in minutes. Showed up when scheduled and cleaned everything. Explained everything and how to maintain it. Very happy with everything and the cost was a total of $108.00 which I find reasonable. read more

My 9 yr old refrigerator was making puddles on the floor. Before replacing it I thought it was worth having someone look at it. Based on the reviews here, I call Mark. He was able to come for a look within 2 days. He was on time, very personable and pleasant. He was able to take it apart, fix it and put it back together and was very professional throughout. And, his price was very reasonable. I will definitely call him again. read more

Mark came to look at my Bosch dishwasher, was able to diagnose the fault quickly and pointed out some other short comings of my model dishwasher. He called his supplier for availability of the part and price. Returned the next day and made the repair. I thought Mark's service was great and pricing was very fair. Mark has all those good qualities we look for when searching for the right repairman. I highly recommend Mark Wilkinson read more

Mark has serviced multiple appliances in my house- 2 separate dishwashers and my fridge. He's extremely good at what he does, he's prompt and professional, and a pleasure to work with. His prices are more than fair, and he's more than willing to go the extra mile to make sure everything is working properly. I recommend his services to all my friends in need of appliance repair and I do so without hesitation. read more

My dryer was not drying. Got a hold of Mark and he had an opening the next day. Came out took the time to trouble shoot the dryer, talked to me about what was wrong and gave me a very reasonable quote. Came back a few days later as the part needed to be ordered got the dryer back and running. Very professional, prompt and knows his trade. Thank you read more

Called Mark to fix my refrigerator. Promised next day service and kept his promise. Very knowledgeable, friendly, and competent. My refrigerator works, he checked my stove and explained what would have to be done without a sales job. Mark will be my go to guy for appliances. And I recommend him, love people who know what they are doing. And Mark does! read more

Our dryer was having issues and we needed to try to get a repair ASAP. Mark was so polite, professional, and fixed our issue right away for a fair price. He was also able to come take care if it about a week earlier than the first place I looked into. Highly recommended--he will be the first person I call for any appliance issue in the future! read more