I sent a text message on Sunday afternoon, expecting a call--maybe. Usually I don't get return…read morecalls from a text. I received a call from Cody before 8am on Monday morning. Color me surprised. Gave him the information on the leaking water heater, he told me to expect a call from the office manager regarding when they could fit me in. The phone was probably on the table for 10 minutes when I receive a all from the office manager and was told that they would fit me in probably after lunch. I received a call from Jordan that he was in route, at 11am. Jordan did a fantastic job installing the new water heater and explaining that the leaking one was installed backwards--cold into hot fitting and hot into the cold side. Jordan cleaned up the water on the floor and vacuumed the remaining water. He installed the water heater the correct way with all new fittings and was done with the job at 1pm.. Great job Jordan and the entire Hefner team!!! You have a customer for life.

Now having our third experience with Hefner Plumbing, I can only say that they prove each time as…read moreto why they are the only plumbing company I will call. No one ever wants to be in a position needing to call a plumber, but if you do you want them to be punctual, thorough, quick, tidy and polite - and that's what we get each time with Hefner. We will keep using only Hefner Plumbing for our needs.

They came to address my hot water heater hook up and explained the situation throughly to me. Will…read moreuse them again when needed.

I found them on I couldn't be happier. Their customer service is amazing…read more They did so much more for me than just install gas for my food trailer. They were fair, communicative, and friendly. Thank you Calvin, Tonya, and Mel. #taterheads

These folks are absolutely off the chain GOOD!! Owner, CJ MIller arrived before I did at my house…read moreto provide an estimate for a water heater and softener install. He gave me my choice in approaches the job financially. We agreed on how and when. The installer Matt showed up on time the day of the job. He was very informative as well as efficient getting the work done. This in spite of problems the folks before him had left to be dealt with! Job is done and we couldn't be happier with the outcome visually as well as price wise! You can't go wrong! Bill Hayter, Ocala, LF

For starters, Miller And Sons came out to install a new water heater. they sent out the wrong…read morewater heater (3) times. I had a 30 gallon water heater and after the third water heater (and only when I wasn't at the house) they snuck in a 20 gallon. The water heater was supposed to be installed on a weekday as promised, but was installed on a Saturday, and then I was charged a weekend rate of $100 more. The water heater has had two heating elements installed since I purchased it, the 1st one within months of being installed and Miller and Sons refused to honor the warranty claiming I probably had hard water even though they never came out to check the unit. I tried to work it out with one of the owners Ashley who was rude, talked over top of me and refused to be reasonable in anyway. She even insisted that I never called for service. She had me call her on a private number because she was out of the office. Then she claimed I never called because they record all calls. I reminded her that she had me call her on a different number because she wasn't in her office. She then said she would never do that because all calls had to be recorded. I asked her why I would make that up when I had no hot water and needed immediate service! She said she couldn't remember because it was over a year and I had to understand that I wasn't her only customer with a problem. I had to call out a second company who informed me (after) checking the information on the water heater that I was sold a unit that is over 10 years old and not under warranty. I have tried several times to contact Miller and Sons but Ashley became hostile and continued to take no responsibility and refused to even have someone look at the unit claiming that even if I was under warranty that the service call to check the unit or any subsequent parts replacement were not part of their warranty. I begged her to simply give me what I paid for, a 30 gallon water heater...she informed me that although I ordered a 30 gallon, a 20 was installed because a new 30 gallon would not fit. I told her that the price of a 30 gallon was more than a 20 gallon and I was owed something. She said they were the same price. I looked them up...she is lying. Simply unconscionable for a business to act this way...she told me if I was unhappy I could always sue her and hung up. All I can say is...STEER clear of this business. They must have had an old water heater in their warehouse and figured I would never know the difference. My wife and I are old and on fixed incomes and when I told Ashley this she informed me that maybe I needed to get another job. I recommend anyone in need of a professional plumbing service to look around. The second company I called who told me about the bait and switch told me he always heard they were reputable, but some of their reviews say otherwise. Why did they send out 3 different water heaters if they know what they are doing? This is a terrible thing to do to old people and Miller and Sons should be ashamed of themselves.

I had a completely stopped drain in the shower and Kino came out this morning and cleared it for…read moreme! He was very kind and professional and got right to work and fixed it. I will be sure to ask for him again when we need to replace the toilet. He did a great job!!!

Our air conditioner quit working last night. The condensate drain clogged and needed to be cleared…read more The technician did a great job looking over our system and making recommendations to keep our air conditioner working well.

We needed a garbage disposal removed and a new plumbing line installed in its place…read more The technician arrived on time, assessed the situation, offered advice and a solution and got right to work. I was quite impressed with Brick City Plumbing. If you are in need of a great plumbing company, look no further than Brick City Plumbing of Ocala.

Fast ,polite ,hard working people . I think them much for the great service!!!! Oh and clean left…read moremy home nicer then when he got here.

We just had Cody come to work on the water heater. He was amazing! Extremely knowledgeable,…read moreexplained everything that was wrong and what needed to be done to fix it. He even had the parts on his truck, so he completed the job quickly and efficiently. We would highly recommend him and Service Plumbing!

Just a short review for Service Plumbing that advertises "Free consultation" and "Free Estimtes"…read more I called and said that I had a leak based on info from the water company. I was told Service Plumbing could send a technician but there would be a service charge of $75 unless I used the company and paid for remediation. Wow. That is not a free estimate at all. I am upset at their false advertising. I called another leak detection company that offered to do leak detection, provide a remediation estimate, charge nothing for the initial visit and estimate, and give $50 off because I said I was referred by Angie's List. FYI . . . . .Further I found that "Leak Detection" is a specialized skill that not all plumbers are able to provide.

Omg this one will give you a headache Puts off the job with…read morelots excuses of why he can't be there Got a apprentice to do the work but charger journey man rates Quoted one price and was paid the day job was completed then come back with 1000 bill over a week later Which I told him that wasn't the price originally agreed on argued a bit but sent him a check which he cashed so paid in full! in the meantime water lines were capped and hotwater tank walked off mysteriously Buyer beware

Not up front about pricing. Was supposed to come on a Friday, but called and said he had to come…read morethe next day instead. Said he carried a small faucet with him and would replace the one in my bathroom. When he came all he did was change a few nuts and a washer and charged me $140.00. I asked about the new faucet and he said he'd have to charge me double to do that because it was a Saturday. But never told me any of that when he said he couldn't come the day before. Also, I asked about why it was so high, the bill, since it was supposed to be $85.00 for service call, and he said for travel. Huh? He never mentioned a travel fee. Terrible, no integrity. He was literally here for 5 minutes tops. I asked for an itemized bill, and he said he couldn't give me one because he'd have to charge me even more for tax purposes. Sounds shady.

Looking for a great honest plumber. Look no further Derek is professional, neat, and his pricing is…read morevery reasonable. We were looking for a plumber to install a whole house water filter. We were given Derek's name from a local plumbing supply company. We could not be more satisfied with the installation!!

They are now our first and only call for plumbing issues! Derrick is tops in our book. We have used…read morehim a couple of times for different home plumbing repairs (the latest a major multi-day project). He has always been honest in his assessments and options with accurate, sensible solutions. Meticulous in his work, he has always been quick to address any questions or concerns we had. The estimate for our major project was over 30% less than another area company gave us (before we discovered Ace's Drains) and included more services. On top of that, the final bill was even less than his estimate! He is the only plumber we call!

Mr. Jones: How difficult was it to fulfill my request for…read moreinsurance and licenses? I am now awaiting an inspection for the water and the A/C systems. I am assuming the permits were applied for? I also require copies of the permits when completed and signed off for my records The water system was completed by Rich York 28 March 2023. The A/C system thermostat and circuit breaker changes were made the same day by Guardo and Bo. I was informed that Lennox was shipping the incorrect heater in the A/C unit that was formerly used in a unit they no longer produce. This also required replacement. Who is responsible for this at the manufacturer? Again, no communication. Who makes the decision to put out a piece of equipment with the incorrect components? I received two quotes for an underground line replacement and a water heater replacement via electronic communication. An AO-Smith, 50-gallon, 10 year electric water heater at Lowe's is $609.00 your quote for a water heater replacement is $2,467.00. How do you arrive at that figure? Minimal PVC piping, removal and replacement of existing water heater, disposal of old water heater, permit fee, 5 hours labor at best, including drive time. Your proposal is 4 times the cost of the heater at Lowe's, you've got to be kidding me!! The quote to replace about 60 feet of copper underground water supply line was $3,875.00. Where do you come up with these figures? Let's analyze this. A truck with upkeep costs, gasoline, liability and Worker's comp insurances and technician pay equals about $125 per hour of operation. Let's up it to $150 per hour. An 8-hour day @ $150 equals $1,200 per day on the road including one employee. Using the cost of $3,875 to replace 60 feet of in ground copper water service pipe. Approximately $200 in materials. Labor of two people for 1 day, truck plus one additional employee. Say $40 per hour for the second employee x 8 hours = $320 for the day + $1,200 for the driver and truck = $1,520 for the day; let's round it up to $1,800. This includes one full day to dig up and replace about 60 feet of copper water service line, including drive time, provided they had the proper materials to complete the job without having to go to Lowe's or Home Depot. Add in $500 total profit and we come in at $2,300 well below $3,875.00 I was quoted. I was in the electrical contracting business as an apprentice, journeyman and business owner. I've spent over 50 years in this industry and have never seen price gouging like this in my life. As for your "salesman" he is so full of bull you could fertilize Marion County with what he puts out. He told me the water system should only use about 4 bags of salt per YEAR! I asked him when someone would be out to balance the A/C system after the install? I was told the system will "self- balance" over time. I have worked on and with techs that maintained and repaired systems in buildings from 500,000 to 1.5 million square feet. Systems do not balance themselves!!! We overpaid for the A/C and the water system only because we received financing, deferred interest with a USA made product. I am certain if I had shopped the contractors locally I could have received better pricing. I was also quoted a price by your "salesman" for two new supply drops and one return drop to a porch. The price your "salesman" quoted me was the two drops $795 each, with a distribution box, the return drop $995 and distribution box. You've got to be kidding me. I have already received a quote for half that cost from a local company. I can do a material take off to determine those costs. This is not brain surgery. So you've got me once but unless something goes wrong with either system under warranty, you will never see me again. You are gouging the public and I will make it known to everyone I can. Poor planning and logistics, poor communication with the customer, poor communication with the technicians in the field who have to do the work with poor, incorrect or incomplete directions and parts. Prior planning prevents piss poor performance. Your company has all the earmarks of a company that cares little about their presence in the community, their customers and are 100% bottom line oriented. I have been happy with the technicians I have had personal contact with. Guardo Clark and Bo for A/C, Rich York for the water system. Your sales staff and follow up when I ask for something, leaves a great deal to be desired. Someone is still sending my wife emails and calling her about this project. I gave Chris Stevens my personal email address and phone number. Don't your personnel understand customer directions? When I spoke with you on the phone all you could do is try and excuse your way out of any statement I made. When I requested insurance documents from Chris Stevens via text message, he called and asked if something was wrong. His demeanor indicated to me he was somehow offended that I should even ask for this information. These documents should be pres

I regretfully have to update my previous review. I need to be able to trust a company that I'm…read moredoing business with. I asked Patrick's to give me an estimate on installing six smoke detectors because the ones I had purchased were not compatible with what I had previously installed. I assumed that this was a small basic job. They quoted me at $300. When the electrician was here, I questioned the quote three times and all he could say was he didn't make the prices. I politely declined the service and did a little research on my own. It turned out that all I needed was an adapter that easily plugs into the old wiring input; a 12 pack of adaptors is $22 at Lowes. A difference between paying $22 and $300 is extreme. The man at Lowe's isn't even an electrician and he gave me this answer off the top of his head immediately. The electrician from Patrick should've known this information off the cuff. He should've been able to point this out to me but he didnt. Even after asking him about it three times all he did was shrug his shoulders and offer me a quote of $300. This made me question everything about this company. How can I trust a company if they're not willing to give me basic knowledge to avoid a hefty charge for something that it was completely unnecessary? I don't know if this electrician just didn't have that answer (which is unexplainable to me), or if he did have the answer and he failed to give it to me, hoping that I would pay $300 for it. Either way, because of this I won't be renewing with Patrick's service plans or doing business with them any further. This really disappointed me because I thought I had found a reliable and trustworthy company to do business with on a yearly basis including other small tasks like installing my new faucets, smoke detectors, and other things they offer. I'm glad I discovered this prior to paying them for anything. I'm also curious how many other customers out there are getting charged outrageous prices for unnecessary things. Being a successful company goes way beyond sales and numbers. It's about building trust with your customers and having your brand reflect reliability. That means having basic knowledge to offer your customers that will actually save the money instead of cost them. I can't explain this $300 quote. Had they mentioned these adapters I would've been willing to allow them to do such an easy thing that I could've done myself at a way more reasonable price for their time. The truth is, it ended up costing me $22 to install six smoke detectors - which took about 12 minutes of my own time. Anybody doing business with Patrick's needs to be aware of this? They should be asking questions doing their own research and back checking what prices and quotes they're getting and legitimate explanations they are given for that work. I do not recommend this company. I called afterwards and told them about this experience, and they didn't give me any impressive answer or response about it. If you're doing business with Patrick's, get a second opinion. Otherwise you might be paying hundreds of dollars out-of-pocket for things that cost you $22 to do on your own.

The Friday afternoon before Memorial day, went to wash my hands and zero water came out. Called…read morethem up - they were great! Spoke with Alex and he sent Michael out. He was able to diagnose and replace our pump all within a couple hours (thank goodness). Both are very polite and courteous. We are relatively new to the area and thankful we found them. Will be using them in the future as things arise! Thank you both for taking care of this, I don't think anyone else would have fit us in on a holiday weekend like you did. Very much appreciated!!!

Woke up to NO water. After 6 phone calls to various places that didn't answer, I found A & W. Alex…read morecame out that afternoon, and diagnosed the problems quickly. By dinner time he had replaced the pump, piping to the pump, and the pressure tank. Responsive, very effective service, nice person to deal with. Would recommend highly.