I've used Optimum for all services and repairs on my bikes for around 10 years or so, and won't be…read moregoing back. Yes, the recent experience was that off-putting. I was having a problem with my bike so called Optimum. They said it couldn't be seen for a couple weeks so an appointment was made. You'd think that having an appointment, particularly one you had to wait weeks for, would mean your bike would be looked at fairly quickly. After all, why else have an appointment if it isn't designating the time you're going to get service? And, indeed, when I dropped it off Porcia told me she'd have her tech look at it and get back to me in a couple days. But after a week, I'd heard nothing. NEVER RETURN CALLS So I called, got their voice mail and left a message which was never returned. Three more calls, two more weeks, and still no calls returned. Finally I called the main number and said I'm having difficulty reaching the service desk. A woman who did not identify herself got on the phone, rattled off some boilerplate sentences saying her tech has been busy, but she'd get back to me the next day. Since she never asked who I was or which bike was mine and said nothing but generalities I didn't believe I was getting anything other than being "handled" and brushed off. And, as expected, I didn't get called the next day. MISREPRESENT THE WORK THEY DID Finally got a text from Porcia: "my technician went on about two decently long test rides today" and had duplicated the problem. But when I picked up the bike, the odometer hadn't changed. My bike wasn't even taken for a test drive down the block, let alone "two decently long test rides". How much service time was I charged for test rides and other work and diagnostics that were not actually performed? FOCUS ON "HANDLING THE CUSTOMER INSTEAD OF ADDRESSING THE ISSUES I wrote the Service Dept Manager (Michael Mason per their website) about all this but the reply came from Porcia with an attempt to explain how a "long test ride" doesn't really mean a test ride at all and more I'm-reviewing-this-with-our-service-dept-team PR handling. (If they actually have a "team", why can't anyone return a call?) Finally I got a call from "General Manager" Adrielle who delivered more "handle the customer" by throwing Porcia under the bus ("I've been working with her on being better") now claiming they'd actually did two hours of diagnostics that they never billed me for (at $200/hr). Something they never mentioned ever before until I raised a question about them charging me for work not performed. SUMMARY Never call back when they say they will. Make up excuses that they didn't mean what they said. Suddenly come up with claim they took $400 off the bill they never mentioned before. Handle the customer instead of actually attempting to resolve any issues. Lose a long time customer.

Just purchased a RS 457 and it was a great experience. There was zero pressure and everybody was…read moresuper nice. They even helped with installing the accessories.

I got this yoshi exhaust in yesterday and was desperate to change out my old stock exhaust but all…read moremoto shops were closed on Sunday. I called and messaged earlier today and he was available within the next hour! I brought my bike in and it took little to no time at all until it was time to pickup my bike. The price was really good, and I'm in love with the sound of my new exhaust. I couldn't install it myself haha so I'm really satisfied. He also went and got rid of my gas tank sticker for me which was a pain in the butt to do, so I really do appreciate it. Also sent me pictures as he went through the process, great communication. Thank you again!

Ivan did real magic to bring my new to me 1400 Intruder back to life while. I bought it on a…read moretrailer, not running. It was not known what it needs, Ivan went through the cables, electrical, carbs, showed me pics of what is worn and what is broken, what parts he needs to make it right. It all came together, and it runs excellent. Bike was picked up and dropped off too.

This shop moved from Issaquah. Was on Gilman Blvd, that shop closed. Now run by a guy named…read moreRaymond. Seems competent, affable. Had the 4K service done on my Honda Sabre. Did a nice job, runs like a top. I'll post an update if I encounter any troubles. Recommend this guy/shop. Timely, reasonably priced. I'll be back.

Horrible experience, these guys are crooks. Took them 3 weeks to complete a 2-hour job, where the…read moreoriginal quote was $520 for parts + 2 hours of labor, yet the total came to $670 because they added an additional 2 hours of mysterious/unaccountable labor. Had to call 3 times (once a week) for status and each time they said they'd call me back but never did. They also said they'd plastic weld my fairings for free but never did. Avoid this shop and save yourself the headaches and bogus costs.

I had a wonderful experience purchasing my Breakout with Eastside HD, working with Doc (sales),…read moreJohnny (financing) and the rest of the team. The whole thing went smooth from negotiation to walking out with this gorgeous motorcycle. If I could give 11 to Doc, I would! Wish my other experiences buying bikes were like this one. Definitely coming back.

I called Eastside Harley about replacing my rear tire. They quoted me $400 for the tire and roughly…read more$300 to mount it. you can buy that tire for $250. another shop would mount it for $150. Still allot of money. What made them think anyone would put up with this kind of gouging.

The quote from this place came in literally in 6 times more than the lowest quote and 3 times…read morehigher than the next highest quote. Take that for what you will. No amount of handwaving and slick talk will convince me that they need that much time in labor and no parts. The time it would have taken them was 8 days - everywhere else was 2-4 days. I had my car taken apart, cleaned, dried, and detailed and out back together to a very high standard for less time and money. This is just a word or warning - shop around. When they quote you without even looking through an open door, that's when you know they have too much work to give you a fair shake. Sure was a pretty building though!

The last time I wrote a review as 2018, so for me to take the time to share about my experience…read morewith Sunmark as absolutely life changing is coming from a place a true sincerity of my gratitude for their business. My car has been suffering from internal leaking, everything (floorboards, seats, etc) was perpetually damp, starting to get musky, molding and unsafe to drive in. I took my car to Sunmark and Dave couldn't have been more helpful. He was upfront, gave me a full rundown of what the plan was, gave me fair pricing, and was true to his word with the plan. He even went the extra mile and fixed a minor issue with my trunk another autoshop was going overcharge me for. I am stunned with the results. I feel like I have a brand new car. Their attention to detail is outstanding and meticulous. I am so glad I found this place. I will be sending everyone I know here. I couldn't be happier with the work they provided. Thank you so much, Dave and crew.

Northwest Custom Cycle is the best shop I have used in over 25 years and 150,000 miles of riding…read moreHarley Road Kings. I trust Mike always to do the right thing and not try to sell me something that I do not need. Every time I come in, his shop is full of older Harleys, the bikes you would not want to trust the dealer with. I get my 2011 bike serviced by coming in February and March when he is not busy with the custom and classic bikes. My bill is always reasonable, with no surprises, and with 70,000 miles on my bike, I would never trust my bike to anyone but Northwest Custom Cycle.

Over the past 10 years, I've used NWCC for all my Harley work. They've done everything from…read morestandard service work, to installing S&S cams, to giving me great advice when ever I've asked. I highly recommend them!

Always the best in outdoors. Hands down. Ideal for any type of outdoor activity. Staff was super…read moreexperienced.

I rarely go to outdoor goods stores as I would rather buy online for better pricing and selection…read more I do like how the REI in Bellevue is massive, but most of the items are not priced to sell and I could probably find a better price elsewhere. However, I do like the convenience of shopping in store when I need something right away. I will say the parking lot of the Bellevue store always makes me jittery when going there because the spaces are tight or awkwardly designed. Not to mention the amount of cars circling the parking lot makes me concerned about fender benders, which leads me to avoid it if I can.