The last thing I want to do is leave a negative review for a local business, but I feel it's…read moreimportant to share my experience so others are aware. Aquatica was scheduled to close my pool a week ago but never showed and did not communicate with me until several days later (I've since learned that they have a reputation for this). They eventually rescheduled over a week later and attempted to charge an additional $50 because the water level was not low enough. I explained that the water had been at the proper level the previous week, but had risen due to heavy rains. I agreed to pay the fee, but also let them know I would be discontinuing my service. I came home later in the day and discovered that they left the job unfinished, with my pool cover off and all my accessories left scattered on the patio. I've called and texted several times, but they will not respond.

Quality service and professional owner and employees. This is not the easiest job or business to…read morebe in. Schedules depend on the weather and sometimes have to be re-arranged. We all expect everything to be perfect and on time.... But nothing is every perfect. However, they do try despite the weather.

Bob is great, and the most knowledgeable spa repair person you will find in the area. We always use…read morehis services for all of our customers, he's always there when we need him.

Delays, delays, they say this week, maybe next week, you never know. I needed a new filter, got a…read morequote that I agreed to, they said early next week, here we are two weeks past and no filter. No calls or anything, call them and it's hit or miss, voicemail is always full. Had a new liner put in last spring, wait it ended up being Oct, and it's pulling away, they said they fix it next week, two weeks later, we're still waiting. Also liked when they opened the pool, left a few plugs in on the returns, but put on the caps on top of them.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

Don't bother with this guy for a pool install. Bought an above ground pool in April and arraigned…read moreto have him do the install. I was told 5 weeks on 4/25 . Inquired again on 5/28 and he responded on 5/29 that he was still a week behind. inquired again on 6/11 by text (I can see it was read) Still no response as of 6/16. I texted again on 6/16 and said dont bother. If you cant or dont want to do it? say so. BAD customer service by not returning inquires. I highly do not recommend.

I needed my above ground pool drained. He got back to me quickly, and gave me a good quote. He was…read moreable to get it drained relatively easily, in about 3 hours. He showed up on time, and figured out the best route to the storm drain as there was not one close by, as to not flood any other properties.

I have used whips for the last 7 years. They are reliable and know what they're doing. They open it…read morebefore memorial day for us, and then close it right after Labor Day. In between they clean it once a week and all we have to do is go out and enjoy! Honestly, it has been such a relief to have them take care of our pool. Why this business would get anything less than five stars is beyond us!!

I called them for a quote and was supposed to hear from someone. Never heard back. Called back to…read moreget quote again and never heard back. I am very frustrated with all of these Pool companies justifying being busy as a way of not running their business efficiently. If there was ever a pool company that opened and ran properly, they would knock all these small time guys out of the water. I might just open one myself to prove it.

On November 13th I contacted Clardon Swimming Pool Service to inquire about the closing of an…read moreinground pool and explained that the pool closing was delayed due to me selling my home and a pool inspection that needed to be completed. It was just beyond the normal pool closing season and I was having difficulty finding a company that would close the pool. I guess the man I spoke with knew that because he quoted me double the price than any other company quoted and even though the home was up the block from their business, they added an extra gas fee. After asking what the deposit would be, they insisted I pay in full upfront stating that they could not trust that people pay the balance even though I explained that I was a businesswoman myself and if I paid the entire $650 up front what guarantee would I have that they would even show up? (yes, that's right...$650 when normal pool closing fee is $300-$350). The man was not nice and basically said this is the fees if I want the service. I WOULD NOT recommend Clardon Pools but instead give Cypress Pools & Spas a call. Cypress was wonderful, very pleasant, half the price, very accommodating in my schedule plus did not require any money up front, no deposit needed; a very trusting and honest company to work with!

After spending half of the summer spending boatloads of money with a pool company down the street…read moreand not seeing results, we went into this store on a Saturday morning with our 19- month old daughter, desperate for other options. The gentleman and woman were so friendly and knowledgeable. They carefully explained everything.