They have a nice selection of shoes at this Marshall's - both high-end and common brands. They also have a decent variety of sports gear and workout clothing at a fraction of regular price. However, the clothes tend to range high since they are mostly from Saks Fifth Avenue, etc. A lot cheaper, but still not a bargain for the thriftiest shoppers :) On the minus side, the home department is lacking in goods. A few towels, pots, plastic plants, but not much variety. read more

Slowest check out of the year! This specific store has a small selection, the clothes are all over the place. Just doesn't seem like anyone is putting things away. read more

This Marshall's has a good assortment of higher end name brands, unlike what I would usually expect in one! I even found Frye boots the other day. It's not a messy disaster and you can usually find some killer deals in the clearance section. Good handbag selection. The crowd feels slightly more upscale than other Marshalls I've been to. Beware the "Frys Electronics-like" checkout line which winds you through an impulse buy area of random foods (coffee, popcorn, dried fruits...) and electronic accessories. The USB power adapter I bought for my car didn't work. read more

Boring. I can never find what I want here. I usually try to find plain white button down dress shirts for work. they never have them in my size. read more

Worst service ever. 10 people in line and 2 cashiers on a Friday. Employees more concerned about go backs than helping customers. Absurd

This store has no customer service zero .The manager is a slow and a complete idiot .I am sorry to write this but I was waiting to return a item and was passed over three times , I was told to change lines to the regular line not the return line ( I was next) Whats amazing is there was no one at either line when I first went on the line but the cashier still passed me over .She did not like my looks , my clothes or my skin tone !I The worst store of any I have ever been to go to a better location!!~!!! read more

Save every receipt ever. I bought a jacket and later found it had a permanent stain which I had not seen on the Jacket. It was clearly not ever worn and Tags still attached. But No receipt. They refused the return. If you have an item that is defective or tears or breaks, you will be Screwed. read more

Packed during the weekend. Located in the plaza with and Starbucks. This place is not the biggest marshalls location but it is crowded. Handbag section was very limited and messy. A lot bags have these chords on them so you can fully remove them from the rack. Lots of bags were tangled up. Kind of annoying. Parking structure gets really full so you may have to circle around a while. read more

Came here on a Monday at around 1:00pm and I met the sweetest woman ever. Her name is Luz and she works in accessories! I would literally come back just for her. She was very helpful and extremely sweet. She made me feel very comfortable and was easy to approach unlike a few other Marshalls I have been too. Thank you Luz for being approachable and very sincere in helping me out! read more

HORRIBLE!!!! When it's time to close they practically chase you around the store wanting to throw you out the store if you're roaming around the store they will chase you to hurry and purchase your items ! So rude, I have never been to a Marshall's or any store in general that has done that to myself nor any customers. read more

I have been shopping at Marshall's since the 90's because the store has always had great prices of quality merchandise. Since then I've watch Marshall's grow and now the store has more fantastic designer clothing, shoes, art, linens...I can go on and on! Marshall's is a "one stop" department store with so much great merchandise & of course they have "THE BEST PRICES IN TOWN!" Thank's Marshall's! :-) read more

Dropped in to get some jeans. Told the ladies at the fitting room I wanted to try on two of the five items that I had. I asked them to hold the other three. One of the ladies said they had no space to hold the other three items. When I came back out of the dressing room they had the audacity to stop me and demand to count the items . Never had that happen to me. To add insult to injury when I purchased my items the cashier left sensor in my clothes so the alarm sounded when I left the store. Wow how embarrassing. Wish I could rate this place a zero. read more

I love this store. It's a great place to go if you need something but aren't picky about the brand. Surprisingly great selection of dried snacks, home goods, pet supplies, etc. Biggest downside is the parking. It's got multiple levels but people still manage to drive the wrong way and never find a spot. read more

Bad experience in this store, I went to buy some staff,when I check out I realized I forgot my wallet,I asked if they could hold them for a while,one of the tellers took my name,I returned a few hrs later but when I asked for my staff the tellers told me there was nothing for me,I talked with the manager John and told me there was nothing for me again but if I would like to try to find my staff again was welcome,I wasn't able to spend more time in the store because it was their responsibility to keep my staff and he didn't give other option,he told me,ok we don't have it ,we don't have it,no the right answer for the costumer,very upset and I never ever gonna buy in Marshalls again. read more

After calling the location in the city of Bell Gardens and being told that they couldn't hold an item that I was looking for, and having to travel all the way from Inglewood. (Mind you they only had two of the items) I then called this location and the gentleman that answered the phone, put me on hold and went to look and said they had it. I then asked if he could put it on hold and he said yes with no problems. Now he didn't ask for my name, but when I got there not only did he know about it, but he also told one of the cashiers. So not only was My friend able to get her boyfriend what she had been looking for, I was also able to find great things for my brother and cousin on clearance. So it was a win win for the both of us. And what made it even better was, when I was ready to check out it was fast. This made my shopping trip so much fun checking out. Ladies were really nice and friendly. Will definitely return to this location. read more

I used to really love this place until last night. Stopped by after dinner to pick up a few things with my 15 year old daughter. While I was in the kitchen ware section. My daughter tried on a pair of boots and started looking for me wearing the boots to show me that she wanted to buy it. When she found me I noticed the stupid security guard was following her around to tell her to take the shoes off because it was really expensive. Btw the shoes was priced at $60!!! WTF!!! Expensive, really?!! I let the security guard I will buy them for my daughter and we didn't need her help. But the stupid guard stood there until she took them off. I was so pissed by her treating my child like a criminal because she was looking for me. Next time if I ever go back I would appreciate the security guard not treat their customers like criminals. I don't think I should spend $300 a pop shopping there being treated this way. read more

This place is a joke. Parking takes 15 min. It's a madhouse and the store is small and doesn't carry anything good. The employees are mean too. read more

Stephanie is perhaps the most unprofessional staff member I've ever came across at marahalls. If you have a return and there is a problem to begin with your product don't go to this location. Tags and receipt were provided and she claimed the item looked worn and would not return them. Drove 10 miles away to the nearest marahalls and had no issue, staff elsewhere is helpful and professional. She's gives the company a bad name. Poor rating for our awful experience. read more

Just attempted to return a black leather pair of Frye Brand sandals that broke on the 4th wearing. Abraham, a manager, said that because I didn't keep my receipt that I could take them to a shoe repair. Upon insisting that a $79.99 pair of sandals shouldn't break after 3 wearings, he tried calling one store, and when they didn't have them in stock, he said he couldn't help me any further. $79.99 wasn't even a true savings...I guess I should have gone to Bloomingdales...certainly won't go to Marshall's again!!!! read more

I used to always go to Ross stores but one day i came in to Marshalls and since then thats all i do, go to marshalls when ever i get a chance. I love going there, the only think is that they sell fast when they get really good stuff, so it's better to go early so that you can shop and get all you want. read more

Me and my sister where sitting down at the furniture part of the store and some lady who works there comes up to me says excuse me and looks out the window behind me so I got a up and then she finally left. We were just sitting down on 2 chairs and so was 2 other families and she didn't bother them. read more

This Marshall's is within walking distance of my job, which helps, or actually hurts my wallet sometimes. They have a good selection. The store is clean and organized. The check-out lines can be long, but the cashiers are fast. The shoe section, home goods section, ladies and men's sections are good, but the kid's section is lacking. read more

Wow, I can see why people are giving this store a low rating. I've been shopping at Marshalls for at least 20 years now. I normally don't have a lot of things to return, but occasionally do have an item or two that I take back. Recently I went through a personal change, and I found things I purchased before that I never used. I took the things back and the manager was telling me I couldn't return the items without a receipt. Are you kidding me? These are brand new items and the tags are still on them. I asked him why I could return before but not now? He couldn't give me a good reason. Stay away from this store. From the reviews, it sounds like other Marshalls have way better customer service. read more

Would not take a return from a purchase that I made at another marshals store . I had the receipt with me was told could only return from store I purchased from . When did marshals become a franchise company terrible customer service will be taking this up with head office read more

TERRIBLE service!! They sold me a pair of headphones that cost $49 and the box was empty!! I didn't check the box until I got on the plane to use the headphones only to find an empty box!! I had to ride on a 5 hour plane ride with no headphones!! I will be reporting this business for fraud. read more

Well at first it seems like a nice store. Then you buy something and have to return it then let me tell you how bad it is,The manager Jonathan absolute jerk that is a waste of human flesh, will not take item. I bought sunglasses no longer than 3 before trying to return them he stated it was used! This item being a pair of sunglasses that was on a spindle rack that may have been tried on by 100 plus people for all i know. The fact is i bought them then went to the Nordstom Rack and found a nicer pair so then simply brought them back tag still on and receipt in hand he told me they have finger prints on them and smudges i mean really again they where on a rack being touched for who knows how long. I called customer service and reported this manager i hope he gets fired. read more

I went to marshall tonight after work I was in two minds whether I should go but the traffic was heavy so I decided to pull into the parking lot. The street level parking lot was full so I drove up to the next level. All was good only a few cars there, so I parked my car and went down to Marshalls on the lower level. I leisurely wandered around the store picking out a few things tryng them on and then proceeded to pay for my mercandise. I walked upstairs to the lot and was stunned, my frigging car was gone. I immediately thought it had been stolen, not for one minute thinking it had be towed, as there were no restricted signs where my car had been . I walked back down to Marshalls and the clerk informs me that there was a small flimsy hand made sign on the outside of the door telling customers that the upper level lot closes at 7pm. How was I supposed to see that when the friggin door was open as I entered the store. My car had been TOWED and my phone was in the car.. Was I angry! There were no banners, cones or restricted signs posted where I had parked nor in the stairwell alerting customers to the parking situation . The security guard came by and brought me over to a flimsy torn piece of paper poorly taped to a cement block on the other side of the lot, I had not even taken that path on my way to the store. I immediately returned to Marshalls and had my purchases voided. I had to have a friend pick me up and drive to santa monica to pay $200 to get my car out, and the tow company said they were doing me a favor as they close at 6pm. My car was towed at 7:30pm. Marshall 's have to take some responsibility for this, why not make announcement over the intercom alerting customers to the poor signage and parking restrictions. Obviously they are aware of this and could only muster up a pathetic sign that is unacceptable. The staff were so nonchalant when I complained. There are no signs posted in some areas of the upper level. I am furious, I went to Marshalls to save money and I ended up at a loss for $200 and nothing to show for it. but grief. I could have gone to Westside pavillion or Culver city. I won't be going back there again and I intend to take them and the landlord to small claims court. read more