Hilton Garden Inn Foxboro was a great stay for us. In terms of location you can't beat it if you…read morehave something going on in the plaza or at the stadium, our rate wasn't too bad considering there was a soccer game that night and lots of other events. The room was spotless, modern, and had a sleek, comfortable vibe. I deducted a star because we purchased a room with stadium view and had a view of the roof and the parking lot. The bed was cozy, but the pillows deserve their own shoutout, they were unbelievably comfortable, the kind you actually miss once you get home. Down at the bar, Tom made the experience even better. He mixed up one of the best mules I've ever had and was genuinely great to talk with...friendly, and welcoming. Definitely a place I'd stay again, both for the comfort and the hospitality.

This is a really annoying place to stay, honestly! They have numerous shakedown schemes there and a…read moremanager at the front desk who is a shill for that system, sworn to protect that revenue! I noticed that, as a Diamond member, they still wanted me to pay for breakfast! It utterly astonishes me the low end places like this still try to charge for breakfast, when so many cheaper places than this, many of them other Hilton Garden Inns, offer free breakfast! Also, they only give Diamond members a $10 food and beverage credit, so it won't even completely cover it if you have more than one guest and get two totaling $20. Don't go anywhere near the concession area there! Yeah sure they have lots of garbage for sale, but when I wanted a single small pizza and a small box of stuffed pizza rolls, plus a water, the bill was $25 for THAT! And the way they try to absolve them selves to blame it on the third party they use to provide the stuff! FYI, my fridge was broken and completely frosted over, so it wouldn't even cool my waters. There was a pizza box with a partially consumed pizza in it too! Yuck! And now my favorite part of the visit, the parking scam they pull there! Because there was a Patriots game happening the night I was there, they tried to hit me with a $60 parking fee too! Upon check in, I discovered this hustle and rebelled against it as soon as I was given a free spot in the retail area in the bigger parking area, due to my disabled placard. Guess what?! Despite telling everyone, from the valet staff, to the manager of the front desk that I had removed my vehicle from the hotel's parking lot, they left it on my bill anyway! When I approached the front desk manager, she told me "it was no problem and would be removed as soon as she spoke to the valet staff to make sure that my car hadn't spent the night in their lot." Then, when she realized that I had outsmarted them and parked in Gillette Stadium's lot, which gives free parking to retail customers at their public restaurants and especially disabled people, she moved the goalpost and tried to charge me ANYWAY! What a cvnt! She stood her ground! I left furious and complained to Hilton Diamond and they told me someone had removed the charge after I left. I'm assuming the GM overruled her robbery of me! Needless to say, anything you do in this hotel is ala cart and they have the excuse of a third party to justify every scam! You have to demand your folio upon check in to see what games they're playing and don't bring a car on the property, event just to unload. The valet guys insist on asking your name and room number before you check in and automatically throw a valet ticket in your car to begin the scam so your car is already theirs, even if you tell them you're not parking with them in the valley service. It's a gang of thieves between the front desk staff and the valet, so beware.

This is one chain I don't mind staying at . It's always clean and updated with breakfast in the…read moremorning. The staff is friendly and checking in or out super fast . The rooms are fairly big with plenty of bathroom space and towels . Beds are super comfy I could stay for weeks especially with four fluffy pillows to each bed . I am a pillow Queen ! I didn't check out most of the hotel we were kinda tired and ready to go to bed when we got there. It's definitely worth staying here and there are many stores and restaurants on the street they are on.

We stayed here the night before dropping our kid off at college and it was overall a good…read moreexperience. The location is not much to speak of, on a busy road, and while things are close, none of it is really walkable. That said, when you come through the door you can tell the people in charge have taken a great deal of care with the place. The lobby is clean and spacious and the people working the desk were polite and attentive. Check-in was easy and efficient. Off the lobby is the breakfast area and it was a really nice touch that they had coffee, tea and water available all day. The room was also very clean and a good size with a small fridge and microwave. I was very impressed with the quality of the furnishings. One issues in the room though was that the pillows appeared tiny, like little squares. It was only after rolling off it it a few times that I realized they'd taken regular pillows and folded them in half before stuffing them into the pillow cases. Odd, but I just unfolded them and that was better. The other issue was that the walls must be super thin because I could hear everything on the TV in the room next door...even at 4am. Also someone was slamming doors repeatedly in the wee hours of the morning. I'm not talking about two times, it went on for a long while and no one from the management seemed to notice/care. I know it's not totally the fault of the workers, but man, when it happens that much I sure wish they would step in. Still, I'd stay here again, maybe the noise was a one off. The bottom line is that this place is clean and comfortable with some very nice extra little touches.

What an Oasis!…read more Everyone at this hotel was kind and helpful. The restaurant (thanks for the menu adaption) and surrounding lounge area (with many books of local interest/history!) has great views of Boston's goings on, and it is steps away from many medical centers. So- a welcome stress reliever for patient and caregiver! Our room was spacious and quiet, and the warm pool is one of the best I've been in- with views of the city! Smallish, but has a spot with a current so you can just swim - or just relax at the end of the day. Valet parking was worth it, and it is 24/7. LOVED IT- will be back!

We have stayed at the Hilton Garden Inn Brookline multiple times over the past few years as I…read morereceive treatment at Brigham. We always chose the HGI in Brookline as it was always clean, comfortable, welcoming, and conveniently located in close proximity to area hospitals. Bonus points for the awesome on-site restaurant, Punch Bowl. Unfortunately, I can no longer recommend the hotel. Furthermore, I advise people to use extreme caution when checking in to the hotel. Sadly, the culture there has changed for the worst. I was absolutely astonished by the behavior of the general manager, and their staff. We were in town as I was receiving infusions at Brigham. We decided to use our rewards points for a total of FIVE nights. Booking and redemption of my reward nights were not an issue. The issues started brewing the second night into my stay. As a diamond member, you are eligible for $10 food/beverage credit, per day/per guest. We frequently dine at the on-site restaurant, Punch Bowl. This is where the problems really kicked off. I approached the desk on the second day of my reservation. I had to fight and argue to get the food/beverage credit added to the folio. This is a reoccurring issue that repeated itself every day of my stay. In addition to having to fight for my F&B credits, I also had to deal with them constantly charging my credit card the incorrect amount. We even had other people's meal charges billed to my folio and credit card. It became such a problem that my card company shut off the card and are fully prepared to fight the property for a full refund of all charges. I spent over four hours over multiple days working with multiple front desk staff and front-desk managers. This was all visible on their surveillance system that is directly above the desk. On the night before checkout, I went down to try to resolve the folio and the charges on my credit card. After two hours, the night shift manager and the desk attendant both profusely apologized for the errors on both the folio and my account. They advised they were UNABLE to articulate the folio and the amount charged to my card. I was completely floored and astounded. I have spent over 400+ days with Hilton over the past year and a half. I have always had an easy to read, easy to articulate folio. Furthermore, the manager advises me their on-site restaurant is unable to process the receipts, so they're input manually when you charge the tab to your room. They admitted that they had charged someone else's charges to my folio and credit card. I was infuriated. After two hours of time wasted, they both agreed that the amount I referenced was correct. The night attendant and manager both advised that the folio would settle after they did their night audit and that both the folio and credit card would be rectified in the morning. This morning, I wake up to an emailed folio. As expected, the issues were still rife. Fed up, I headed down to the desk to lay down the law. I met with one of the managers that I had dealt with a few days prior. He basically blew me off and ignored everything that was discussed the evening before. He continually told me to "have a nice day" and told me it was resolved. It was not. I asked for the controller or general manager. With a straight face, he tells me they do not have a controller. Every hotel has a controller to handle the financial transactions of the property. After a half hour and missing breakfast, I had enough. I spoke above normal conversational level and advised others in the lobby to check their folio. This immediately produced a magical response. The rep at the desk finally admits they have a General Manager. He calls the GM. Not two minutes later the GM comes flying off the elevator. It was a gentlemen in his early 50s-60s. Immediately, I could literally feel the anger and disgust towards me. I knew it wasn't going to go well. I was right on that. I attempt to explain how I had spent hours the night prior and that I had a handwritten post-it from his manager with the proper amount to be charged. I told him that I'd bet it was the same color post-it as he had behind the desk. He smirks at me and his staff and calls me "crazy". Additionally, I pointed to the camera directly above us. I told him to go and check the camera from last night and that he'd see us standing there for two hours trying to resolve the folio. Again, he smirks and calls me crazy. He asks me when my reservation ended. I advised that it would be at 12PM. He replies: "Great, pack your stuff and get out of my hotel." I was absolutely stunned by his behavior. I explained that I needed proper folios that are clear and concise. He continued to tell me to "get out of his hotel" and "deal with my bank". I told him I can't work with my bank without a proper folio. He continued to get in my face and continued to escalate the situation. It hit the breaking point when he asked me to "step back into his office".

This hotel was great! My husband and I didn't necessarily know what to expect when booking, but we…read moredecided that we knew we wanted somewhere that served breakfast! We checked in late on a Thursday evening and were quickly given the keys to our room. To our surprise, the room was almost like a suite. It had a king sized bed, a pull-out couch, and a full kitchen (with a regular sized fridge). This came as a surprise to us! We thoroughly enjoyed the convenient location of the hotel and the complimentary breakfast too. The hotel itself was busy with other guests and had a good energy to it. The staff was accommodating and kind. We will definitely stay here again if in Quincy and you should too!

Check in was seamless and all staff encountered throughout my visit was friendly and efficient…read more Room was comfortable and very well-maintained. Room included safe, microwave, full-sized french-door fridge, iron, ironing board, dishwasher, dishes and large TV with lots of available channels. There were also lots of power and USB outlets throughout the room. Climate control unit was very efficient and quiet enough. Ice maker on every floor. Water and coffee available for free all day in the lobby. Free continental breakfast in the lobby was more than adequate...offering fruit, cereal, breads, yogurt, as well as some hot options including bacon. sausage, omelettes and eggs. Fitness Center was better than expected with modern treadmill and elliptical machines. Conveniently located right off of Newport Avenue and near Hancock Street (3A). Lots of shops and eating options in the immediate area. Very close to the North Quincy (Red) T Train Station. Parking was $15 per night.

I chose to spend my birthday weekend in Boston in this Hotel. It was my first time in Boston as…read morewell so I wanted it to be special and memorable. First of all, my sincere thank you to Caren Simmons for our excellent accommodation. The Hotel is  conveniently located near the shops and restaurants, a couple of minutes walk to the Boston Common. It is well maintained despite its old age. The executive suite was spacious and clean. Turn down service was very thoughtful.  Bottled waters were always refilled. The room service was efficient. The bed was comfortable. Sheets felt luxurious. Toiletries were, as usual, my favorite. The breakfast and dinner experience, in terms of food, was just average. The portion was adequate, however, the flavor was not exceptional. The restaurant staff, especially Halima, were all great, attentive and professional. Halima always made us feel welcome. She always had a smile on her face. Our only negative experience was upon check in. Since our room was not ready when we checked in around 11am, we were told by the gentleman that checked us in that he will give us a call but we never received a call. We had to call instead.  Some of the front desk staff was not as warm and welcoming as the others. The concierge was efficient and readily available to assist.

I love staying at any ritz carlton around the world because you know the attention to detail and…read moreservice always will surpass expectations. And the Boston location is no exception. When you come here you're treated like family. It's like coming home. So cozy and inviting. Since we booked with Amex we got upgraded to an executive suite and had a few perks given. Our room was spacious and homey with all the extras. We had a beautiful view of Boston Commons. The location was so centralized to the heart of Boston that it made getting to places super convenient and easy. They give you running maps too, in the morning, if you're into that. The area is perfect for those into fitness. Can't wait to come back for the fall.

I've stayed here several times over the last year-plus. Its location is excellent: a block away…read morefrom the North Quincy MBTA station, with numerous amenities -- restaurants, supermarkets, department stores -- in easy walking distance. (While I see reviews concerning a relative lack of parking, between the transit station and the swarm of Ubers in the area, why bother bringing a car at all?) As with IHG hotels generally, there is a daily well-prepared buffet breakfast with numerous options. The desk clerks are accommodating, the rooms are clean and spacious, the beds are very comfortable, and one can rent rooms with kitchenettes. About the only fly in the ointment is that the decor is depressingly corporate (dark brown and taupe), but it's not as if I have dinner parties in my hotel room. Just FYI, this is the same operation as "Staybridge Suites - Quincy," and whichever one at which you register, you'll wind up here.

I was surprised by how nice it was. I had a suite - I had a choice between two queen beds or a king…read morewith a pullout sofa. I asked for the two twins but got the king with sofa bed. If I had needed two queens that would have been annoying. But with this set up, I had a suite. Bed was comfy. I didn't try the couch. The bathroom with shower was nice. There was a coffee maker, mini fridge and microwave. There was a desk, a sitting area and two tvs. I would stay there anytime again. I came mid way into the free breakfast. I only got a raisin bagel with cream cheese and coffee oh and some bananas. They had other options like powdered eggs, waffles, other fruit, cereals. Not sure what else. Oh nice looking chocolate muffins.

There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's…read morea beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again.

Willie D is the best doorman in the city-great job, and well done. He is so professional, charming,…read moreand just gets the work done in a timely manner with ease and grace. Jean

10/10. *caveat: was able to get a reduced rate through FF. My room was ready at noon…read more Contrary to some other reviews, my suite was spacious and I think would have been fine for 2. New property so everything has that new feel. Water heated up fast so you're not waiting 20 min to take a shower. Everything you could want in the kitchen for a long term stay. Great area. Walking distance to the pavilion concert venue and the strip of restaurants. Friendly staff and miniature bottle of wine for purchase, albeit at egregious cost. Literally can't think of one negative thing to say. 10/10 would stay here again.

We stayed here before heading out on our Royal Caribbean cruise. The location is perfect to walk to…read morethe cruise port (even with a momma on a scooter). The rooms were nice and clean. The breakfast was delicious. Everything was perfect for a quick overnight stay.