I have to say this was an experience I wasn't expecting!…read moreBuckle up because this is going to be a long one. From the security guard lady to the crew in the blood work department everyone was SOOOOOO nice, but Lae'Tasha and Kim in the imaging department were literally AMAZING. At the age of 56 I'm just starting my road to better health and Contra Costa Regional Medical center is where Med-Cal has assigned me. I was so so anxious after reading some of the reviews here and I'm sure there have probably been some genuine bad experiences by some patients but I couldn't imagine Lea'Tasha or Kim having ANYTHING to do with those negative experiences at this hospital. These 2 are assets to this hospital. I really could go on and on about these two. Thanks so much for instantly easing my anxiety and making me laugh. As you two obviously understand laughter is a powerful medicine. Keep up the amazing work.

The staff is so helpful and nice. The doctors and nurses take good care of the patients. The Lab…read moretech in building one is so good with doing the shots, didn't feel a thing! I love this hospital and will be with them for a long time!

Han Lin is a great physical therapist! He always went out of his way to make sure I had the proper…read morecare and asked questions and listened to make sure all of my doubts were answered each time before leaving. He was efficient and had the nurses use the thermal ultrasound machine and make heating pads for me. He also had eastern ideas like cupping. HIGHLY RECOMMEND! It was pretty seamless at the front desk as well and I never waited more than a few minutes.

there's literally no where to park anytime of the day, how is there a hospital with no parking?…read morethat's embarrassing

I had both of my COVID shots at this location, and I suspect the main issue I had on both of those…read moreappointments would linger under normal less populous circumstances - parking! To be clear, I know the COVID vaccine process is still underway so if you come here, their setup is extremely well organized and professional. They took something odd and a smidge intimidating and made it basically idiot-proof, which is greatly appreciated. So if you will be coming here for the Fauci ouchie, you are 100% in good hands! BUT - you might want to take an Uber to get here. There are two small lots for this facility but this facility was clearly never intended to manage dozens of people minute to minute. If you get a spot in one of the lots or the precarious parallel spots, consider yourself blessed. As for me, the first time I made multiple difficult loops around Allen before just giving up, heading down to the main roads around Alhambra and Berrellessa, and ended up illegally parking on Allen because I didn't want to be late. Luckily nothing happened, but I was illegally in front of a local's home and felt their eyeball wrath as I was leaving. The 2nd time I hoped for better but it was just as messy, so I planned ahead, wore athletic shoes, and parked many blocks away and hiked in. It was well worth it for the peace of mind, and not having to inconvenience locals who don't deserve to be inconvenienced because of this insanely unforeseen circumstance. A year from now this information will hopefully be largely irrelevant, but in the meantime, fair warning! Plan ahead, and manage your time well.

I drove an hour here, keep in mind the cost of gas.. I have 1 day off work all week. I waited an…read morehour to be seen after I checked in with the lady at the front and I checked in with my phone to make sure I was all set.... Came to be noon my appointment was at 10:50 and I started getting frustrated... noticed now everyone was on lunch in the back k... still haven't been called for my appointment. Apparently the front desk lady never said I was here and my phone check in didn't work!!! They all saw me sitting there for over an hour and never once asked me again about my appointment and I just assumed the wait was long + when the people before me were being called in they would say "we apologize for the wait.." I didn't want to be a pain and go up to ask how much longer either. Waste of time and money I don't have. All because I was trying to get a gosh darn Pap smear.. I'm so so so upset about that whole thing and I'm already not doing well as is. This whole situation was my life in a nutshell. No wonder I haven't wanted to go to the doctor the last 3 years because our health care system has gone to s***

Kenny (my beloved pooch) broke my prescription sunglasses on 03/31/26. My vision has been declining…read morewhich is a sign my eye glass prescription may be up as well. This prompted me more urgently to see if my prescription was up. I checked the Kaiser app to see if the prescription was up and BINGO! It was . Makes sense I was having vision challenges. Anywho, I'm from Fresno and the earliest I can be be seen was end of June 2026. I definitely can't be waiting that long unfortunately as I need new glasses and prescription. Luckily we were headed to the Bay Area for Easter and Martinez had 1 appointment open for 4/2 at 3pm. I booked it immediately as it's not too far from the dudes grandmas house. We ran into some car trouble and gps said we won't be there until 3:45 pm. I called Kaiser and they recommended I reschedule. I am not taking no for an answer and I saw on their site they take walk ins. I let the advice line know. I think we can make it. We made it at 3:50pm. It took me a little to find the location but I found it. 4pm. I registered online and checked in with staff to let them know. YES I am about an hour late. Took accountability 100% . They asked Dr. Angela Wong if she will take me. The staff member said she is with a patient but will ask. A few minutes later they call me. They said Dr. Angela Wong is ready for me. I cry. Before I can walk back Dr. Wong greets me so warm and excited to see me. I can feel my body relax as she reassures me she will take me in. Dr. Angela Wong is an amazing soul. She is so warm, funny, exciting and just refreshing. I have had bad optometrist experiences growing up but she has healed my trauma from just by her being her. So understanding and very supportive! Do not give her up Kaiser at all. She is a GEM to the optometry world . We had a blast together in the appointment and made it go by so fast. She gave me words of encouragement as I let her know I'm getting married. It was like talking to a bestie! Seriously recommend her. She was surprised I came from Fresno but lack of availability had me come up North. I left with a new prescription and ordering my glasses this week! Thank you Dr. Wong . Systemic stress is real! And barriers too but she closed the gap. Highly recommend her!

The radiology department at Kaiser Martinez is outstanding! Sherry in reception, techs Romena &…read moreSarah, and Dr. Cheng were wonderful. All the staff I interacted with were very kind. The location and set up of the office is comfortable and calming. I appreciated the thoughtfulness in the waiting area choices offered. Sarah was incredibly thorough and professional. Romena was so kind, and explained things well/in detail. The staff made me feel at ease. I highly recommend this department should their services be needed.

I called The VA in Martinez to find out why my transportation has not been requested for Journey…read morespoke to a woman by the name of Erica. She does the scheduling for Appointments and she was very rude to me. She wouldn't give me her name at first and I thought it's really rude on her part to treat a Veteran as badly as she did. I wish something would be about this. Thank you.

I came here for another checkup. It was easy to find parking. I essentially had no wait time…read morebecause of my scheduled appointment. I was able to talk to my primary care doctor, and even get help from the pharmacy. The medical staff that helped me were very nice. I was even able to schedule another check up in the future. I had a bad experience coming here my first time. This visit made me change my mind and I was very pleased with the facility and the staff I worked with.

I need to express TREMENDOUS GRATITUDE TO FELICIA who helped me gain access to TRANSPORTATION…read moreAVAILABILTY which is vital to my health, I kept hitting a brick wall ...making appts ,then being denied DOOR TO DOOR WHEEL CHAIR VAN TO PICK ME UP AND RETURN ME HOME AFTERWARDS.....Felicia went above and beyond, She really put her all into helping me....touched my heart deeply. My issue with Transportation has been solved and my anxiety erased due to her compassion to help others, THANK YOU FELICIA, SO VERY MUCH

A lifelong CCHP member, I have found CCHP to be a reasonable and accessable provider. My relation…read morewith my primary provider spans 30 years. Of late however, CCHP via a mechanism of "prior authorization" has delayed access to several non controversial medications. This began upon my retirement. Seem like no one knows who places meds in this status, and CCHP has no answers, and worse, they have no mechanism to correct this, barring grievance. If you can endure a system that is increasingly bureaupathic, profit driven, and seemingly age discriminatory, CCHP is fine, and yes, I would prefer CCHP any day if given the choice between CCHP and Kaiser Always be prepared to file complaints or grievances which are surprisingly easy to find on the CCHP website. Yes, you get a complementary response, at arms length.

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

Horrible communication and lacking in patient care. I would…read morecome to see my mother after lunch to find that she didn't have her hearing aid in her ear and her dentures were still in the case. which had dirty water in it. I had to complain to severl people before anyone would do anything about the moldy water they were storing her dentures in. Very few people here care. Good luck trying to get someone on the phone "They're in a meeting and will call you back as soon as it's over" was the standare lie I was told. There was no set level of care at which my mother would be released so as long as they could bill for her she was stuck in a hostage situation. My mother's health declined horribly while here, she lost a lot of weight and she died a month after they FINALLY agreed to release her.

I came here because Stat med in concord is full and no walk in but I badly need to be seen with my…read morecough and pleghm. This place is empty and it made me wonder but brushed it aside. There were probably 1-2 other patients waiting in line. The front receptionist is nice. She is also the one standing as a med tech who tool my medical stat. I asked how much will be my Co pay and the last didn't answer my questioned. She said I have to wait to be check in in order for me to know my Co pay turns out she run my card without telling me how much I will be paying for. They have a rapid test on me and because I have Kaiser I need to pay 125$ for the test result to be sent out. Crazy. I'm lucky I only have these symptoms and not major medical issue. Do I waited for minutes and I finally told them I'm not gonna wait for my receipts and guess what the last told me I have to be verified and the Billie will be mailed. Now I don't know how much I be paying because she didn't even verified me with Kaiser. Crazy. Don't come here. This place is a joke. No wonder it empty and looks bare.

Madison saw me. Vanessa checked me in. My foot was in a lot…read moreof pain but I hadn't had an injury.. Madison was nice. She ordered X-rays and thought it may be a bacterial infection.. she wrote me a prescription for antibiotics. I do appreciate her. She was awesome. They do not have xray here. You must go elsewhere. X-rays came back clear. I started antibiotics. Good news! It seemed to work! My foot was getting better! I was already writing my 5 star review! Now for the bad, Then, after I stopped taking them, pain started getting worse again. Just need a refill so the rest of the infection goes away. To be clear the meds I am speaking of are used for acne and the like (bacteria). They are not pain meds or anything someone would want too much of. The app they have you use is not connected to a human and has been very frustrating. The app also allowed me to ask for a refill automatically with no response at all. They are not returning my phone call. I find this very unprofessional. It appears they won't help me at all until I make another appointment! Which of course costs $$$. I shouldn't have to make another appointment even virtual and pay you more money to show you the same thing. All that does is waste my time and money and double your profit. They were quick and convenient but not effective. I will go John Muir urgent care from now on. Rounded up to 3 stars because Madison figured it out.

Amazing place! Clean and fast. I was able to get my iv hydration and vitamin D shot. I'll…read moredefinitely be scheduling again.

ASAP IV Always pulls through with customer service and best mobile pricing packages. We have been…read moreusing this service for over the years and are continuously satisfied. Keep up the great work Yvette and T

Dr. Ashley provided exceptional care for our children, and we couldn't recommend her more highly…read more During an unexpected situation, she was incredibly responsive--replying immediately and going out of her way to accommodate us despite having a fully booked day. She made time to see us, quickly assessed and resolved the issue, and handled everything with a high level of professionalism and expertise. What stood out most was her genuine kindness and ability to connect with our kids. She created a calm, reassuring environment that made them feel comfortable and at ease throughout the visit. At the same time, she was thoughtful and attentive to us as parents, ensuring we felt informed and supported every step of the way. Dr. Ashley clearly has her patients' best interests at heart. Her combination of clinical skill, responsiveness, and compassionate care makes her an outstanding pediatrician. We feel very fortunate to have her and would wholeheartedly recommend her to other families.

Found Dr. Ashley when I was looking for a pediatrician to pierce my daughter's ears. We did a home…read morevisit and the process was extremely smooth. Dr. Ashley is very friendly and she took her time with the markings and made sure everyone was satisfied with it. The actual piercing itself was so quick and she got the position exactly as marked! The fact that we were at the comfort of our home was so important for us. Highly recommend Dr. Ashley!